Home Depot
reviews and complaints

I'm so disappointed with Home Depot. I was really excited to order a washer and dryer from their website on December 20th, with a delivery date of December 30th. I got an email with the receipt and confirmation, and my credit card was charged. I even took the day off work to accept delivery. But on December 29th, the day before delivery, I got a call from them saying that my order was only a quote and needed to be completed. What the heck? When you buy something online and get a receipt, a delivery date, and your credit card is charged, how is that only a quote?

I called the phone number they gave me to figure out what happened, but they weren't able to help me. When I got home from work, I looked at my order history and saw that my order was "delivered." I don't know where they delivered it to, because I don't have it. I called Home Depot customer service and was on the phone with them for 31 minutes and 22 seconds, but then I got "disconnected." I called back and was on the phone with them for 2 hours, 4 minutes, and 20 seconds trying to figure out what was going on with my order. I talked to 5 different people, including a supervisor, and had to explain everything to each person. No one knew what was going on and didn't know why I was transferred to them.

The first person I spoke with said that my washer/dryer was scheduled to be delivered on January 8th. I asked her why the change, since I wasn't informed. She didn't have an answer and asked me to hold while she transferred me to someone who could help. But instead of transferring me, I was sent to their survey. I called back and talked to person #2, who told me that my order was delivered. I explained that it wasn't delivered and wasn't even supposed to be delivered until the next day. She transferred me to another person.

Person #3 said that I didn't have an order and they couldn't find it. I told them that I had a receipt and had talked to other people at Home Depot who were able to find my order. I was asked to hold while they looked for my order. I was then transferred to Person #4, who told me that my order was cancelled and if I wanted the washer and dryer, I needed to reorder. I told them that it was already paid for, so why would I want to reorder? I did ask her if I reordered with her if I would have delivery tomorrow as scheduled. She said no. I would have to wait until January 10th for delivery. This was odd, because while I was talking to them on the phone, I placed the same washer/dryer in my shopping cart and it said delivery on January 5th. Person #4 kept asking for my credit card number. I said that I wouldn't give it to her and asked for a supervisor. After waiting on hold, a supervisor finally came on the phone. She was very useless and told me that I had to reorder the washer/dryer and dispute the original charge with my credit card company. I bought these on sale, and they're no longer on sale. The supervisor wouldn't even honor the price that I originally paid, even though the items were still in stock.

I ended up placing my order at Lowe's, and my new washer and dryer will be delivered and installed tomorrow. I would not recommend purchasing anything at Home Depot, especially online. If you must purchase from them, go in person. At least this way, you'll be able to leave with the items that you purchase, and it won't be just a "quote."

I had an experience with Home Depot's Richmond Hill branch on May 2nd, 2018 that left me feeling disappointed and frustrated. Two delivery men arrived to deliver a washing machine to the house I am renting. The taller delivery man asked where the new washing machine should be installed and I showed him the laundry room. He noticed that the old washing machine was still connected to the water inlet and drainage, so he took a picture of it and asked why it had not been disconnected. I explained that I was renting the house and did not know that it needed to be disconnected. He became angry and said that I was wasting their time and that I should have had it disconnected before they arrived. I told him that it would only take 3-5 minutes to disconnect it, so I did it myself before he brought in the new washing machine.

As he was bringing in the new washing machine, my wife and I were still in the laundry room. He was about to put the washing machine over my feet without even asking us to move. My wife asked him to carry it instead and he became very angry and started yelling that we were wasting their time. I tried to explain that we were customers and deserved respect, but he left the new washing machine at the door and took the old one away, saying that we should call Home Depot to have it installed. His colleague also started yelling at me on the street, saying that I was wasting their time. I told him that I was doing my best to help them and that their behavior was unacceptable.

I called Home Depot multiple times and even went to the store to speak with the store manager, who showed sympathy but passed me off to his assistant. She sent a complaint email to the delivery company, but as of now, more than 48 hours later, they have not done the installation and have not been forced to do it by Home Depot.

Overall, this was one of the worst customer service experiences I have ever had. Home Depot may be good at apologizing, but their actions do not match their words. If you order from Home Depot, be prepared for the possibility of rude and disrespectful behavior from their delivery personnel.

't waste your time with Home Depot. I have been dealing with an issue since August 17th and have spent over 20 hours of my life trying to get it resolved. It all started when I talked to an online rep about missing handles. He said he would order them, but when I talked to Charlie on September 3rd, she told me that the order was never placed. Jessica promised to watch what was going on and said she would contact me back the next day, but I only received 2 handles instead of the 6 that were missing. Charlie had only ordered 2, not 6.

I ended up speaking to several other individuals who promised return calls that never happened. I even spoke with Tamikka Wiley, who is supposed to be in Executive Escalation Support, but her customer service has been nothing but a poor joke with a very poor punch line. On one occasion, she put me on hold for 30 minutes, then when she came back on line, after having me on hold for 30 minutes, and said "ha ha, no more dialogue, good bye." Thirty minutes of being on hold to be told "ha ha, no more dialogue, good bye." I have called her at least 6 times and left messages, but she never returned those calls.

I have also spoken to Pam, Tamikka's supervisor, three times. She has plainly told me that she will not answer my questions and I have requested at least three times for her manager to give me a call. She states she has told him, and he will not. Last time I spoke with Pam, the call got disconnected and she did not return the call. Therefore, I don't know what is going on.

I have sent several emails to Mr. Menear at his Home Depot email address, complaining about Tamikka and Pam. Tamikka told me that he has not seen those emails and that they have been forwarded to her. Why do complaints about an employee get forwarded to the employee and you never see them when they are sent to your email address? I guess this is one sure way for the employee to be able to cover their butt, because they see the email and get to throw it in the trash can?

I called the 800 number to file a complaint and was told that his department would not handle my complaint, but he would forward it to someone who would. I was promised a phone call in the next 48 hours, but six days later, no phone call.

I have spoken to several other individuals who promised return calls that never happened. I am sitting here in the dark, after 6 weeks and over 20 hours of my life wasted and do not know what is going on. When am I going to get the correct merchandise, etc.? I have been lied to over and over and over again, that someone will call me and it does not happen.

Is it a requirement to be a habitual liar to become an employee of Home Depot? I could probably write another 3 pages of complaints in regards to this situation. But I won't. Don't waste your time with Home Depot.

I gotta say, I'm pretty disappointed with my recent experience at Home Depot. I mean, I checked out the reviews on Yelp and they were all just so-so, but I figured I'd give them a shot anyway. I decided to go with their LifeProof flooring for my downstairs project and even had them install it for me. But boy, was that a mistake.

After reading some reviews of the flooring, I realized that it wasn't as durable as I had hoped. People were complaining about scratches and other issues, and sure enough, I started noticing some scratches on my own floor just a few days after installation. I called to file a claim, but it was a bit of a nightmare. According to the cleaning and maintenance section of the website, you're not supposed to use rubber-backed floor mats because they can cause dark patches, but you also can't use non-rubber-backed mats because they slip. So what are you supposed to do?

I found other people with the same issue, and even though I withdrew my claim at first, I eventually re-instituted it when my wife pointed out even more scratches. Home Depot sent an inspector from a team they use all the time, but he didn't seem to be very thorough. He asked if I used furniture felt pads to move the furniture, and I said yes, but he still wrote in his report that no felt pads were used. I even had receipt proof that I bought three bags of flooring movement pads, but they still wouldn't back me up.

It's frustrating because we can't even move around without worrying about scratching the floor. And to make matters worse, I also had them replace my front door, but that was a disaster too. Three doors later and I still don't have one that's defect-free. It seems like Home Depot is more interested in siding with the companies that make these products than with their own customers.

So my advice to anyone thinking of buying flooring from Home Depot is to do your research first. The LifeProof flooring may not be as durable as advertised, and Home Depot may not be willing to back you up if you have issues.

I had a really bad experience with Home Depot and Romanoff Renovations. I had a tiling job done by Romanoff Renovations and it was a complete disaster. They sent only one person to do a job that required at least three people. The quality of work was deteriorating by the midway point of the job. I sent pictures and a letter to Romanoff and Home Depot with my concerns and received no response after five days. I had to send another email to follow up and finally received a response. Romanoff scheduled an inspection in which Jeff, the field operations manager showed up and acted very unprofessional. He didn't even bring any tools with him. I was under the impression it would be a complete inspection of the job lasting up to two hours as described by their person who scheduled the appointment. Jeff didn't seem to care about my concerns and I didn't get a warm feeling that my concerns would be properly addressed or resolved. I stressed several times on the disbelief of only having one person do such a large job and there was no quality control from neither Romanoff Renovations nor Home Depot during or after the project was complete. I also mentioned that none even bothered to call me to address my concerns to resolve the issues at hand and asked that someone in management call me with the outcome of the inspection. Jeff looked me in the eye and said he would be calling me with the update himself. Two days later a receptionist calls to schedule an appointment to fix one tile and I responded that Jeff was supposed to be calling me with the update and I'm waiting on him to contact me. The receptionist relayed I refused to schedule an appointment so I went back to Home Depot to resolve this issue. I called back to Romanoff Renovations and requested to speak to Jeff's supervisor twice and was told Jerry was out of the office and he is very responsive and will call back soon, I never received a call from him. Jeff called me to conduct a reinspection with a Home Depot manager which I had to cancel last minute due to a delay in my daughter's flight arrival due to the Canadian fires and rescheduled the inspection for August 25th, 2017 as I thought. On Wednesday August 23, 2017, I called Romanoff Renovations to confirm the time of the inspection and they had submitted it as an install and I corrected them saying it was supposed to be an inspection done by Jeff and a manager from Home Depot and the receptionist said she would have to pass this to Jeff and he would call me the next day due to being gone for the day. I received no call from them on Thursday and was expecting Jeff and the Manager from Home Depot to show up for the inspection on Friday August 25th, 2017 to have an installer come and say he was here to install one tile. We explained to him that we weren't prepared for that work and had company over and were expecting an inspection. I called back to Home Depot and continue to work with them to resolve our issue but without this Company. Save yourself the headache and hire professionals that will do it right the first time! I never heard from Jerry Ozburn, the installation manager.

I spent a lot of money at the East Wichita Home Depot store, over $3,000 to be exact, to buy flooring and baseboard. During the process, I talked to two different employees at three different times, and they all told me that I had to remove the casing from around the doors. I thought it was strange, so I asked more than one person and more than one time. However, it turned out that the casing did not need to be removed, and you can't properly install the baseboards unless the casing is up first.

When we asked about adding the installation of the casing to the order, we were told that it could not be done, and we'd have to hire someone on our own. It was suggested we talk to the installer to see if they could/would do it. But for the Home Depot employees telling us the casing had to be removed, we would not have spent time removing it and money buying new casing.

We contacted the installer - cooper installation - who said they didn't think there would be an issue but needed to talk to the people doing the actual installation first. We then get a call from Home Depot about wanting to add additional services to the contract (which we'd tried to do weeks ago and were told we could not). The cost to add this was going to be $891! That is only slightly less than what we were paying to install flooring and baseboards in three rooms, a walk-in closet, and a hallway! We explained this was not acceptable and contacted Home Depot corporate to see what could be done since this was an issue caused only because of what we were told by Home Depot employees.

Ultimately we were told we could hire someone ourselves and submit the bill to Home Depot, and they would then see if they could do anything to help with the costs. This went back and forth with us explaining over and over that this didn't work since we needed to have the casings done as soon as the floor was done and before the baseboard was installed. We were then offered a $200 credit (meaning we could pay $681 to fix the issue caused by Home Depot)!

When the actual installer (sub-contractor for the place Home Depot hired) came to start the project, they were surprised at the casing being off and explained what we already knew, that this would be an issue with getting the baseboard and casings installed properly so they looked right and fit correctly. The on-site installer gave us a quote of $300 to do the casings ($591 less than the Home Depot quote). However, since they were contracted through Home Depot, they could not do the work without approval.

I tried to call the customer service number, but the people I need to talk to don't work on the weekend. I was told to contact the local story and see what could be done.

I called and ultimately went to the Home Depot on Woodlawn in Wichita, KS to see if this could be resolved so I could get the project done today. I was repeatedly interrupted and talked over when I tried to explain to yet another person at Home Depot what the issue was and what needed to be done to fix this.

I asked that the installer be called and given the okay to do the casing installation, and I'd pay the $300 out of my pocket to get it done so the rest of the work could be done. Instead, all I was told over and over was that I could have a $200 credit against the $891 installation.

I ended up cancelling the baseboard installation entirely and walked out with a refund. Now I have to not only hire someone to do the casings, but I'll have to hire them to also do the baseboards, and my house will remain incomplete longer.

A simple phone call today would have fixed this and cost Home Depot nothing. Instead, you had to refund me money and have lost a customer.

I urge everyone to make their home improvement purchases any place but at Home Depot.

We recently ordered a dozen windows with installation from Home Depot and while the sales person was great, the rest of the process was a complete disaster. The pre-installation, installation, and post-installation phases were all terrible. We received a call on June xx from a Home Depot staff member who scheduled the installation for Thursday June xx between 10 am and 12 pm. We confirmed the day and time several times throughout the call, which was recorded.

However, on Wednesday June 21, we started receiving phone calls from 8:30 am from Home Depot telling us they were near our house and that we had to let the crew in. We were shocked and highly stressed as we were getting ready for work and this was not the plan we had agreed on. We explained that there was an error on the scheduling and that they were supposed to come over the next day. The guy on the phone was angry and refused to listen to us. We called the lady who scheduled the appointment but she wouldn't pick up the phone or call us back. We called the main number and asked the man on the phone to check the recording of the phone conversation scheduling the installation but he refused. The crew called again and told us they were on our porch and had to get the work done or they wouldn't come back. So we had to let them in. They stormed into the house and started taking things apart and making a mess, without ever telling us what they were about to do.

Due to their scheduling mix-up, we had to shift our entire schedule around. We asked for a copy of the recording but they refused to let us listen to it. The crew/installers rushed throughout the installation process, running around like mad people, up and down the stairs, knocking things around, scratching walls, floors, and surfaces around the windows, leaving debris all over and open spaces around the windows (outside parts). Some of them left while there was still lots of work to finish up, leaving 1 guy and myself to clean up the mess. Then the last guy (Matt, the most professional and caring one) had to leave and we were left cleaning up the crew's mess from about 5ish pm to 8:30 pm. There was caulk on the floors and surfaces, all over the freshly painted deck, debris outside by the porch, scratches on the wooden stairs, wall paint scratched, and not to mention that all the new windows were dirty, covered with grease marks and stains. When we pointed those items out, the responses we got were either: "oh we don't do that," "we don't have cleaning products," or "we didn't leave those debris on the stairs" (then who did? My house is always immaculate and the debris were dragged around as the crew was running in and out of the house, up and down the stairs). Installing 12 large size windows from about 9 am to 4 or so, gives you an idea of how rushed and unfinished the job was.

Anyway, it's done now and we managed to get Home Depot to offer a small discount on the already-paid cost, which covers a tiny bit of the damages but it's better than nothing. That would have been good enough to move on and forget about it all but the way they continued to handle the situation (lack of communication, being dismissive) was frustrating and totally disrespectful. Their communication line is totally broken: we kept getting calls to schedule a measurement visit after that step had already been accomplished! If you order from them, just keep a record of all communication and make sure you're prepared to supervise the work and ask questions before they start the installation.

I ordered a refrigerator from Home Depot on May 29th, and it was scheduled for delivery on July 28th. Due to the COVID-19 pandemic, there were some delays, and I received an email from Home Depot on July 27th, stating that there would be a delay in getting the appliance to the warehouse. They rescheduled the delivery for August 18th. However, on the day of delivery, I received a call from the delivery company, Exclusive Enterprises, stating that they could not deliver the appliance as one of the delivery guys had cut his hand and was heading to the ER. They assured me that I would still receive the appliance that week.

The next day, I called the delivery company to inquire about the delivery, and they told me that they could not deliver until August 27th at the earliest. I was frustrated and called the local Home Depot in PC to speak with a manager in appliances. She tried calling the delivery company but was told that they were booked solid until the 27th. She explained that they had no control over the delivery company as they were a third party.

On August 26th, I received a call from the delivery company, stating that they would deliver the appliance on August 27th between 3-7 pm. However, they did not show up, and there was no follow-up. I called the Home Depot tracking email, and the lady I spoke with was able to check the truck log and showed that I was delivery #12, but the last entry was at 4:30, apparently with the delivery before mine. I called the local Home Depot and spoke with an Asst Manager, who stated that there was nothing they could do as they were a third party.

I was beyond frustrated by this point. On Monday morning, I called the delivery company and requested to speak to the person who does the scheduling, but he was in a meeting. I requested a call back but never received one. I then called the Home Depot Corporate hotline and spoke with a representative who called the delivery company but got no explanation as to why the delivery was not made. She then rescheduled the delivery for Tuesday, August 31st, between 3-7 pm. However, they did not show up again.

I was done with this whole situation and went into the PC Home Depot to cancel my order. I worked with Customer Order Specialist, Bonny Bentley, who apologized for my experience and understood my frustration. She verified that I had been scheduled three different times and never received the order. She called the delivery company to inquire about the reason for the delay, but the ladies who answered the calls could not give a reason. She processed my refund and canceled the order.

In my opinion, Home Depot needs to get rid of this awful delivery company they are using for their appliance delivery. They are giving Home Depot a lousy reputation for appliance deliveries. If you choose to order an appliance through Home Depot, you better pick it up yourself somehow.

I'm writing to let you know about my experience with Home Depot, and it's not a good one. I ordered a Rheem water heater from them on May 14, 2021, with a 12-year part warranty. I also purchased a 10-year labor warranty and asked Home Depot's installer to install the new heater for me. I thought it would be a simple process, but I was wrong.

On May 19, 2021, the installer brought in the heater and installed it for me. However, when the installation was almost complete, the installer found that the heater had a defective part and couldn't operate. The installer ordered a replacement part, and I was told it would be replaced in 2 days at most. But six days later, there was still no replacement. I called and emailed Home Depot and the installer multiple times, but got no response. I was put on hold for half an hour before connecting with a human, and sometimes my line was even dropped while waiting. I was asked to leave feedback at the end of the call, which was a joke. Despite multiple contacts, the replacement part was nowhere in sight, and I had no hot water for almost a week.

While the heater was dead, my credit card was charged the full price on the date of installation. The warranty including the extended warranty also commenced on the day of installation, even though technically the installation was incomplete and the heater was not operational.

On the 6th day of waiting, I called the installer again and yelled at them on the phone. I escalated the issue to Better Business Bureau as I felt cheated in this purchase. Finally, on the 6th day after the first installation, the installer came and swapped out the faulty part. The multiple visits of the installer was by itself unacceptable in this pandemic time. However, I had no choice but to let them in, or my new water heater wouldn't be fixed. The installer only knew how to blame the manufacturer. Home Depot only knew how to pass the bug to their contractor. In the end, I, as their customer, was hanging out to dry.

Soon after the repair, I escalated to Home Depot for proper resolution on this matter. Initially, Home Depot offered me a $150 gift card. It was an insult for what I went through. Later, they increased the offer to $250 and asked if it was fair. No, it was neither fair nor reasonable. It's a shame for the poor customer services and defective product they provided. Finally, they increased the offer to $450, and suggested me to either take it or leave it. More importantly, for a multi-national retailer in the business, the way Home Depot behaved is no better than a mom-and-pop corner store.

When I ordered the water heater and the installation service from Home Depot, I was told that if I rescheduled the installation for whatever reasons, I would be charged $125 + HST every time. However, when they failed to meet their end of the bargain, all they offered me as a concession is $75 a day. Also, none of my warranties (be that the factory or the extended) was adjusted to start on the date when the work was substantially completed, contrary to the industry standard. This is terrible for a company that prides itself as a reputable retailer in the renovation business.

I feel the need to share my ordeal with Home Depot, so that no one would face the same experience as mine. In closing, shoppers beware when shopping for water heaters at Home Depot!

On Sunday June 11th I hade went online to order 2 sheets of plywood that I needed for underlay for my bed. This was The Manahawkin store that I had always used and never had any issues with. I had ordered 2 sheets of plywood at the cost of $29.27 each, Price $58.54, Plus 79.00 to have it delivered to my address at 219 Yorktown Dr. in Little Egg Harbor TWP N.J.. Plus tax of $9.11. I paid with my credit card and got a delivery date for Monday the 12th 8:00 am to 8:00 pm. for yard delivery. I had kept looking out front until 8:30 and no delivery. So I figured something went wrong. I checked my cell phone and had a message from the delivery man stating he ran late so the delivery may come tomorrow or later in the week. The next day Tuesday June 13th I had called the Manahawkin office and Explained that I had not received my delivery but on the tracking online said it was delivered at 8:22 and when I checked the status it said it was delivered 7:02 pm. He said he would talk to his boss and get back to me. My fiance and I had doctors appointments and got back home to call and find out why nothing had come or a phone call, My fiance called and found out that the delivery was coming from Forked River not Manahawkin and was told that I had picked the wood up there. He was told that wasn't possible and that I have a car and no way of transporting two sheets of plywood. He told her he checked with his girls and said that they said I did. I got on with him and told him if that was the case why would I have paid the $79.00 for the delivery if I was to pick it up. He said well I will refund you the 79 but I wasn't getting the money for the wood till he checked his cameras. First of all who gave someone the wood without getting ID. and why do I get charged? I and out 62.58 and this jerk paul should be fired as well as the ladies who lied and said I picked up my own wood. I have never been to that store in my life and if they can give an accurate description of me I'll be a monkey's uncle. So I still didn't get what I wanted, accused of being a thief and a crook like you people are. Thanks for nothing

A couple months ago I shopped online to get pricing on some sheets of plywood. HD and Lowes had the same price online for what I needed but I prefer HD so I went to the Greece NY store. When I got to the rack there was not a price on the size I had selected as was the case with many other sizes. Because there was a long line I cashed out and didn't scrutinize the bill, in fact I had other items as well so what I just got the total and paid. I checked my receipt in my truck and it seemed a bit higher than expected so I decided to check it with the online price when I got home. There I discovered they charged me exactly what another larger size sheet was selling for. I called the store and got a woman that told me online pricing is different that that of the store pricing. After listening to her nonsense I asked for a manager that told me the same thing, in fact she told me that if I had ordered online then went to the store to pick up the order it would be the lower price. That is ridiculous that HD pays an employee to gather up my online order has it waiting and I get it at a lower cost. Maybe HD would be better served to have that employee out replacing all the missing price tags? So the product is cheaper and you add a labor cost to the item? Anyhow after listening to that bilge I called HD customer service and the woman there said that due to the issue she was sending me a $50 gift card to make up for the problem. That was maybe 2 monts ago and I never received anything. Now it looks as if she was just saying that to get me off the phone. Pretty disrespectful to customers.

5/24, 5/30, 6/07, 6/13 All four deliveries all damages good. The items were return unacceptable. The store SKU #[protected], Internet #[protected], price total $2498.00. Samsung 35.8 in 29. cu. ft.Standard Depth Retro French Door Refrigerator in Stainless Steel with LED light Type. The delivery company documented all the damages, so their should be a full report of all damages items. I can't seem to send my picture because it won't be thru properly. But I have send them thru the [protected]@complaintboard.com. Please have someone reach out to [protected]@yahoo.com, or reach me on 443.852.9653 as soon as possible. I can't wait 7-10 for a refund because I am a diabetic and my meds needs to be Refrigerated. I also have 2 small children.

Today my father went to the store to pay a balance on his home depot card and buy a few plastic storage containers. At checkout my father asked for his veterans discount. He showed the appropriate ID and he was told no. He had to apply for the discount online. I asked if a supervisor could approve it and again they said no. There wasn't notification

Every time I get a message, your package will be delivered on a certain day. When the day comes I get a message "delivery attempted." Will attempt deliver on the next business day, today is Saturday. Non - productive time waiting for the person, and my package is riding around town. They deliver here all the time I'm thinking they are to dumb to use the call box. There are only to delivery services in this town, we need at least two more, so that we would have more choices. Signed, Frustrated

My dad bought the Husky garage cabinets from Home Depot online. They sent him dented cabinets. He asked for new ones. They charged him a second time and took 3 weeks to pick up the old cabinets. Then they accused my dad of not returning the cabinets and refused to give him his money back for the second set that they should never have charged him for in the first place. Luckily he took pictures of the truck and license plate to prove that they picked up the cabinets. Then, they refused to give him a full refund. He's now out an additional $624 because "we won't give you any more off". This has been a month of never ending stress and hassle for my dad. Home Depot has ruined the cabinets that my dad had wanted for years. SHAME ON HOME DEPOT.