Hertz
reviews and complaints

Two months prior to our trip to Phoenix Arizona to watch our daughter play in a soccer tournament, we booked and prepaid for a car through Priceline/Hertz. We assumed that we were all set. When we arrived to pick up the car, we were told that there were no cars available and that we were on a waiting list behind 18 other people. How do you collect money from a customer in advance for a car reservation and then not have the car for them when they arrive? It was already paid for! So, we had to Uber to the airport for a fee of course and rent another vehicle there for three times the cost since it was a very busy weekend for travel to that area. This is unacceptable! I was told by Hertz and Priceline that there was nothing they would do for us. Horrible customer service. We have never had an issue renting a car before this. Lesson learned to stay away from Priceline and Hertz!

I received a letter from Hertz Portugal advising that there is a balance due on a car rental from April/May 2019. This rental was paid in full via my American Express card, so not sure what the confusion is on this.

Can you please help resolve this?

Reference Invoice [protected], RA No [protected]

This car rental total amount = 945.53 Euros; this was paid in full on 5/9/2019 via American Express credit card. Hertz Portugal claims that a balance of 170.70 Euros is still due.

I am Hertz Gold member so have all of my info. including credit card saved in my Hertz account. On December 27, 2019 I made an online reservation for a weekly rental in Las Vegas.The reservation was to start on January 26, 2020. I made the reservation on my Hertz Gold account with USAA discount. On January 5 we realized that the trip would have to be cancelled so the reservation was cancelled online. I immediately received a cancellation confirmation e-mail. Then on January 26 I received an e-mail of my "rental agreement" and my credit card was charged over $200.00. Hertz claims that I picked the car up on January 26 at 4:38 pm. I was in Texas at the time so I did not in fact pick up the vehicle. After calling offshore customer service all week long and getting false assurances and runaround, the final charge was placed on my credit card a week later with an additional charge for late return. How can I be told by Hertz that I drove a car 495 miles for a week when I was not in Las Vegas and never picked up the vehicle. Hertz has done nothing to correct this mistake. Customer service pretty much said that all that they can do is type up a report and hope that someone in Las Vegas reads it. I am finished with Hertz and I have rented 10-15 times per year over the past several years. I have filed a chargeback on my credit card and will pursue further legal remedy for this fraud.

Dear Sir,

My name is Mr. Nuttajak, I have rented a car from Hertz company from Geneva airport, Booking No: [protected]. we got Volvo V90 instead of GLC model (See photo No.1 and No.2), we drove to Hotel Les Arolles in Lyon and stayed that hotel for 3 nights. After parking the cars for 3 nights, we checked out on Dec 30 and need to drive to check-in at Ritz Carlton hotel in Geneva, and this is the beginning of disappointing story of Hertz service as follow;

TimeLine on Dec 30 ;

10.30 am: We found that the car could not start, seem like the car and remote key could not be connected.

11.00 am: We think the battery in the remote key may be dead, we managed to change the battery in the remote key, unfortunately, it still not working.

11.15 pm : We informed the staff of the Hotel Les Arolles to help to contact Hertz at +410844804200, but no one picked up the phone even though this number is 24 Hr Emergency roadside assistance (imagine if this is a real accident, how to get support from Hertz, very disappointed.)

11.24 am: I start using my phone to call to +41 044212 2626 as shown from my Photo No.7_ My Phone Screen, luckily one staff pick up the phone and link me to Hertz office in France at the number: +33800824824

12.00 Pm: the hotel staff assist me to call to Hertz in France and the staff start to put our case in file/folder and informed us that they will send someone to come to the hotel within around one to one and a half Hr, and will call to my mobile phone number at +[protected]. At that time I feel that the problem is going to be solved soon and feel safe.

02.00 Pm: after two Hour, nobody contacted me and I start worried due to I need to have a long drive to Geneva which take me around 2 and half hr to reach there, my destination is to check-in at Ritz Carlton hotel in Geneva and I tried to reach the hotel asap.

02.00 Pm -03.00 Pm: I called to Hertz almost 20 times(see photo No. 7), keep asking them to update me on the truth that were they sending someone to me?
I did request them to give me a name and mobile number of Hertz staff who are coming, in order for me to contact them directly. One conversation, Hertz staff told me that the guy named Mr. Herpin was assigned and coming to see me, surprisingly I called Mr. Herpin and he told me he was not the one to come, I felt exhaust with Hertz, also very upset and feel that my patient was expired.

03.00 Pm: I talked to hotel staff that I cannot wait and cannot count on Hertz staff anymore, hotel staff help me to contact one garage which near to the hotel to fix the problem for me.

03.10- 03.45 Pm: within 10 minutes, the staff from the garage arrived to the car and help me to connect engine battery and also change the 12 V battery in the trunk, they charged me in total 380 Euro for this service (See photo No.3, 4, 5, 6 and 9 for the information)

Jan 1, 2020 till today: we found another problem, the display shown the tyre pressure low (see photo No.8), I already top up the tyre pressure at the petrol station, but this also very annoy me when driving the car, I got 5 years old daughter in the car and who is going to respond if any accident occur.

In Conclusion:

on the above explanation and clarification, I would say that I was extremely disappointed on Hertz service and support, I would request Hertz to refund me the battery changing cost at 380 Euro and also refund me all the rental cost at 43, 135.10 Baht. Please confirm back to me by this email: [protected]@mds2you.com or Mobile No: +[protected]. Any further information required, you can contact me at any time.

Regards,
Nuttajak A.

Email : [protected]@mds2you.com
Mobile No: +[protected]

Hi all,
Recently I rented a vehicle from Hertz in LAX for the first time, I have been using other companies in the past. I never take fuel purchase option because you won't be able to empty all your tank while you return the car. But this time there was some miscommunication and I mistakenly accepted the option which I did not know until I saw the receipted after returning the vehicle with full tank. I took a vehicle with full tank and returned with full tank. I received my receipt in email and saw that $60 was charged under Fuel purchase option, I called customer services and representative said that he can see that I took and returned car with full tank of gas but said could not refund me for the gas because I had accepted the Fuel Purchase Option. I was like ..what? This kind of errors seem to be common, and they have record that I had returned their vehicle with full tank of gas and still they could not refund me or give me some kind of credit back...
I am really shocked, this is how they treat their customers...I had also registered for their Gold Membership but guess what? it will apply only when you rent with them directly with way higher price than through Orbitz or Expedia...
BE CAREFUL WHEN YOU SIGN THE AGREEMENT! THEY DON"T TREAT CUSTOMER RIGHT AND THERE IS NO PLACE FOR GENUINE ERROR!

I am never returning to HERTZ ever again and advice you to choose other companies who take care of their customers.

I am receiving charges on my credit card for no reason - without notice.
Credit card transactions
Date description debit/credit
20/12/2019 hertz italiana spa roma ita ($50.82)
29/11/2019 hertz italiana spa roma ita ($50.73)
I traveled in sicily in august and have had not correspondence as to why i'm being charges 2 charges of over $50 each in nov and dec.

Raffaele siracusa
+61 [protected]

Paid in advance (via debit card), received confirmation email stating full payment had been made. When arrived (at stated time), car was not ready, was then charged apparently mandatory debit card €25/day insurance fee which more than doubled the quoted (and previously confirmed total) price of the booking. At no time prior to arrival (despite having paid with debit card) was this mentioned. When I flagged this they were entirely rude and unhelpful. Avoid at all costs.

Hello I had booked car Hyundai I20 on 11th November, 2019 from Zurich and return it safely at airport as per agreement.And the guy given me noc every thing was ok as per they checked.And I got my security back after and weeks time.But today 10th December, 2019 again hertz has debited CHF 49+49 = 98 CHF from my credit card. I want to know why have be this amount had been debited from my account when all the payments had been settled.
DEEPINDER Mehta

[protected]@yahoo.com
Mobile +91 [protected]
License no DL [protected]

On November 7th I rented a car in Estero, FL and drove approximately 2 hours and 15 minutes to Miami International Airport where I returned the car. I am a Gold member [protected]. When I received my bill about 1 hour later via email it was not what I expected. I was charged for a full tank of gas and a service charge after driving the small KIA for two hours.

Let me explain the problem. When I made the reservation in Estero about a week before I picked up the car, I told the gentleman taking the reservation information that I would pre pay for gas. He was busy with a personal conversation with a friend/relative and not paying enough attention to me. As a matter of fact, he could not give me a printed confirmation and wrote the info on a card. I said ok and left.

I also told the gentleman that I wanted a NAV system which I did not get. When I picked up the car, another representative said my car did not have a NAV system and they did not have another car with one. He was in a hurry to get back to his I phone.

Anyway, I'm disputing the gas and service charges and would appreciate your company rectifying the error. Thank you, Robert J Murphy [protected] 18 Middlebury Lane, Lincolnshire, IL [protected] [protected]@comcast.net

I had pre-booked and pre-paid GBP 369.- + 76.- VAT, for a 8 seater Mercedes van. At the Hertz desk (in the evening of 6th October) I was talking to one of your employees behind the desk, and was told that I should rather take a 9 seater VW transporter. I had the impression that this was going "down" in class (from a Mercedes to a VW), and did not understand what I was presented by the guy behind the counter. Yes it was one more seat, but we were only 6 people. However he gave me the impression that I needed it for the luggage.

Later I saw that what I had signed on and later charged is an additional GBP280.- + 56 GBP VAT (!) for this car. That's an additional 75% on my original booking! I find that not acceptable at all!

The information of this additional cost should have been made much clearer to me when the "offer to help me" was given at the desk. If I had known this in advance, I would certainly first have asked to try the Mercedes (which probably is a much more pleasant car than the transporter to drive around in).

I really expect the additional amount of GBP336.- to be refunded to my account as soon as possible.

In addition to this, I have now (20th October) been charged an additional GBP82, - without any explanation. I have requested my creditcard company to withhold this latest charge.

Shame I had to give one star just to comment; I would not have given any.
Recently hired a car for a funeral and on my return was informed that the passenger Tyre had damage. Hertz were good enough to send me photos, which clearly show all around damage to their cheap alloy wheels. So when I dispute the Hertz claim they Bill my card anyway; try and reply to the email-its a No Reply.
Such a scam; do not use this company.
PS; Hertz, can I have the old Tyre, as I did pay for it!

I took out and paid for glass/window and tyre insurance with the rental of a vehicle. The purpose is for stones and chips to window, for which I should have no liability.
As luck might have it, I picked up a stone on the freeway to the front window. Disclosed this and complete form on return as instructed.

Hertz charged me the accident (FAP) liability of R13, 000 ! Also, are not reflecting the correct deposits deducted on the invoice, whihc leads to an additional overcharge.

For reference purposes: TAX INVOICE [protected]−1

I contacted Customer Relations with no prevail. The 021 line number is never answered and they do not respond to the email.

Who and when will this be corrected? Or is this one of those cases that one have to battle pubicly?

Regards
Pieter