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HEB Customer Care Service


P.O. Box 101047
San Antonio
United States - 78201‑9047

Customer Support Phone Numbers

1 800 432 3113 28 3
1 855 803 0611 2 3

HEB Complaints & Reviews

HEB - Texas, Granbury - Texas, Granbury / Cashier mistakes and false price

fuarico on Sep 27, 2016
I am really tired to return their product put wrong price or say complain to correct their mistakes.ALMOST EVERY TIME! I sometimes doubt they do on purpose to us to buy expensive organic products.We don't want organic ALL THE TIME. Price looks confusing. Good thing, employee are nice and...

HEB - Colorado, Austin / Pharmacy at 9414 n.lamar austin tx

Lbarfield10 on Aug 28, 2016
I called to get my prescription filled, first she tells me, I still have 3 days of medicine left, no I dont, I say she she yes you do I said no I don't you need to check again, she says hold on let me ask pharmicist, why is there someone that is not yet a pharmacist answer any question...

HEB - Texas, Lytle / Pharmacy

Brandy Rogers on Aug 14, 2016
Yesterday I dropped a prescription to get filled was told it would be ready the next day. I went through the drive thru only 1 lane open and i was the 7th car in line. It toom 23 mins to reach the window. Went to puck up prescription and it is not ready. It is 2pm. We went to the drive...

HEB - Texas, San Antonio / Chicken leg quarters 10 lb bag.

Charlie Bouchard on Aug 9, 2016
HEB not doing Quality Control surveillance of HCF bagged chicken leg quarters. I bought two 10 lb bags of HCF chicken leg quarters last week. I make my own dog food because the stuff in commercial dog food is 90% industrial waste. When I opened the first bag, there was 1.5 pounds (24 fl oz...

HEB - Texas, Cypress / Unethical Behaviour

jhon GU on Aug 6, 2016
August 6, 2016 I was trying to buy a blender in HEB at this address 28550 US-290, Cypress, TX 77433 but they did not have any, a kind worker showed me to a blender in another HEB 24224 Northwest Freeway Cypress TX 77429 and they had it reserved for me, I accepted and i went to go find...

HEB / Poor customer service

Anonymous_45 on Jul 8, 2016
On July 8, 2016 I was quite disturbed with how the end of my transaction went. I went into the HEB on Wells Branch Pkwy in Pflugerville, TX store # 07/236 to be exact. I shopped around with no problems. Once finished I went to check out. Jalik B was my cashier. He seem to be kinda new...

HEB - Texas, San Antonio / customer service did not know proper procedure on how to do western union

kenneth raney on Jul 5, 2016
I went to heb grocery store in san antonio on ww white road to trasfer money to my son who was on vacation in michigen and had problems and needed money, i filled out form and gave to lady at custamer service counter, was told to recieve money my son would need 2 forms of govorment issued...

HEB - Texas, Waco / Food

Poetgirl on Jun 25, 2016
Do to lack of frozen food items and items being removed has been inconvenience when you are disabled single parent when other store carries the items you looking for I would rather shop where some where else I recommending to all not to shop at heb that including all my family which is 5...

HEB - Texas, Laredo / Self Checkout Cashier Manager

GeraFlore on Mar 30, 2016
I have lived in this area for about three years and have shopped at the HEB Plus on Bullock numerous times with great success. Cashiers have always been corteous and a sense of urgency to assist with there customers. During the month of February, I decided to go through the self check out...

HEB - Texas, Spring / Fish Department

Reviewer73489 on Jan 26, 2016
I went into the store today to purchase Hatch Salmon Burgers. The person behind the counter was rude and un-attentive. He was more concerned with stocking the display than dealing with a customer standing in front of him. When I asked the man behind the fish counter if they had any, I wa...

HEB - Texas, Victoria / Coupon not Honored/ Verbally Abused and Harassed/ Service Refused

Reviewer85675 on Jan 26, 2016
Names of Persons who REFUSED SERVICE and Verbally Abused and HARASSED your customer: Lee Adam Bowman Lead VIC 3 092 Derek MIC DATE: 1/11/16 Manager/employee writes RAINCHECK for item on the back of a YELLOW coupon because the ITEM was OUT of STOCK and not available. This situation i...

HEB - Texas, Austin / Overcharged on vegetables

Judy Rohmann on Dec 24, 2015
I am so sick of HEB overcharging. Yesterday went to get a couple of red peppers on sale at 52 cents each, got two peppers, charged $2.04. I told the cashier she'd overcharged me and she said she would change it which she did but then voided that and so I still paid the $2.04. Guess I...

HEB - Texas, Laredo / I had to go to 3 different heb's to purchase visa gift cards

Gilberto Ramos on Dec 1, 2015
The credit union I work for purchases over $10, 000.00 in HEB gift cards for our loyal members every year. We are loyal customers of H.E.B. The problem I had at store on McPherson and Del Mar I was told by Cashier I could not purchased Visa gift cards with a Company check, Credit Card, or...

HEB - Texas, San Antonio / Baked Ridged Multigrain Chips - Poor Quality

akamaryk on Nov 4, 2015
I just opened the 4th bag of chips which I purchased at the O'Connor @ Nacogdoches store recently. Again I have a bag of crumbs. Chips smaller than a dime. When I began buying these chips at the beginning of the summer they were whole chips, almost full bags. Now I get half a bag at...

HEB - Texas, Kingsville / About unit director not running the store right

Reviewer89757 on Nov 3, 2015
the unit director is not doing his job right there a policy about not having couples working in the same department and at this store theres alot of couples working together in this store and the job is not getting done and is not treating the works with respect

HEB - Texas, Austin / Texas tough double zipper sandwich bags

Reviewer31476 on Oct 26, 2015
I am a loyal heb shopper and always will be, but i one simple complaint about one of their products that i have been purchasing. The texas tough double zipper bags in all sizes are impossible to " zip" closed. I have continued to buy them thinking the next box will be better, but they...

HEB - Texas, Round Rock / Employees not scanning products and OVERCHARGING

parry123 on Oct 12, 2015
HEB has monopoly in most parts of Texas due to which one is left with no option but to go to HEB. In my last visit, I got a $12 loreal powder which was scanned twice and I had to pay $24 instead of $12. I just quickly scanned through the receipt and found the error when i reached home, and...

HEB - Texas, Schertz / Don't stock product anylonger

schinjay on May 5, 2015
Cookwell & Co. Escabeche-Style Salsa - We fell in love with this salsa a few years back when you sold it in OUR HEB here in Schertz. The you stopped stocking it here in Schertz. We were told that you carried it in your warehouse, so we had a case brought into OUR HEB as a special that we...

HEB / Employees

Cindee1 on Mar 15, 2015
I wish the company had a no smoking policy on the premises. The company is always promoting health and fitness but they allow their employees to smoke by the entrance of the store. I dont understand how that is ok??? For non-smokers with small children I just can't understand how...

HEB / Prices

Wyvonne on Nov 28, 2014
Taylor TX is a small town. I only have one choice where to buy my groceries. I did buy at HEB for many years before moving to Taylor. Recently I have been quite disturbed at the enormous rise in prices for routine food items. A couple of years ago when they began to rise we were told it...

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