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HEB Customer Care Service

H-E-B

P.O. Box 101047
San Antonio
Texas
United States - 78201‑9047

Customer Support Phone Numbers

Toll-free:
1 800 432 3113 12 1
1 855 803 0611 1 0
 

HEB Complaints & Reviews

HEB - Texas, Laredo / Self Check Out Cashier Manager

Ge
GeraFlore on 2016-03-30
I have lived in this area for about three years and have shopped at the HEB Plus on Bullock numerous times with great success. Cashiers have always been corteous and a sense of urgency to assist with there customers. During the month of February, I decided to go through the self check out...

HEB - Texas, Spring / Fish Department

Re
Reviewer73489 on 2016-01-26
I went into the store today to purchase Hatch Salmon Burgers. The person behind the counter was rude and un-attentive. He was more concerned with stocking the display than dealing with a customer standing in front of him. When I asked the man behind the fish counter if they had any, I wa...

HEB - Texas, Victoria / Coupon not Honored/ Verbally Abused and Harassed/ Service Refused

Re
Reviewer85675 on 2016-01-26
Names of Persons who REFUSED SERVICE and Verbally Abused and HARASSED your customer: Lee Adam Bowman Lead VIC 3 092 Derek MIC DATE: 1/11/16 Manager/employee writes RAINCHECK for item on the back of a YELLOW coupon because the ITEM was OUT of STOCK and not available. This situation i...

HEB - Texas, Austin / Overcharged on vegetables

Ju
Judy Rohmann on 2015-12-24
I am so sick of HEB overcharging. Yesterday went to get a couple of red peppers on sale at 52 cents each, got two peppers, charged $2.04. I told the cashier she'd overcharged me and she said she would change it which she did but then voided that and so I still paid the $2.04. Guess I...

HEB - Texas, Laredo / I had to go to 3 different Heb's to purchase Visa Gift Cards

Gi
Gilberto Ramos on 2015-12-01
The credit union I work for purchases over $10, 000.00 in HEB gift cards for our loyal members every year. We are loyal customers of H.E.B. The problem I had at store on McPherson and Del Mar I was told by Cashier I could not purchased Visa gift cards with a Company check, Credit Card, or...

HEB - Texas, San Antonio / Baked Ridged Multigrain Chips - Poor Quality

Ak
akamaryk on 2015-11-04
I just opened the 4th bag of chips which I purchased at the O'Connor @ Nacogdoches store recently. Again I have a bag of crumbs. Chips smaller than a dime. When I began buying these chips at the beginning of the summer they were whole chips, almost full bags. Now I get half a bag at...

HEB - Texas, Kingsville / About unit director not running the store right

Re
Reviewer89757 on 2015-11-03
the unit director is not doing his job right there a policy about not having couples working in the same department and at this store theres alot of couples working together in this store and the job is not getting done and is not treating the works with respect

HEB - Texas, Austin / Texas tough double zipper sandwich bags

Re
Reviewer31476 on 2015-10-26
I am a loyal heb shopper and always will be, but i one simple complaint about one of their products that i have been purchasing. The texas tough double zipper bags in all sizes are impossible to " zip" closed. I have continued to buy them thinking the next box will be better, but they...

HEB - Texas, Round Rock / Employees not scanning products and OVERCHARGING

Pa
parry123 on 2015-10-12
HEB has monopoly in most parts of Texas due to which one is left with no option but to go to HEB. In my last visit, I got a $12 loreal powder which was scanned twice and I had to pay $24 instead of $12. I just quickly scanned through the receipt and found the error when i reached home, and...

HEB - Texas, Schertz / Don't stock product anylonger

Sc
schinjay on 2015-05-05
Cookwell & Co. Escabeche-Style Salsa - We fell in love with this salsa a few years back when you sold it in OUR HEB here in Schertz. The you stopped stocking it here in Schertz. We were told that you carried it in your warehouse, so we had a case brought into OUR HEB as a special that we...

HEB / Employees

Ci
Cindee1 on 2015-03-15
I wish the company had a no smoking policy on the premises. The company is always promoting health and fitness but they allow their employees to smoke by the entrance of the store. I dont understand how that is ok??? For non-smokers with small children I just can't understand how...

HEB / Prices

Wy
Wyvonne on 2014-11-28
Taylor TX is a small town. I only have one choice where to buy my groceries. I did buy at HEB for many years before moving to Taylor. Recently I have been quite disturbed at the enormous rise in prices for routine food items. A couple of years ago when they began to rise we were told it...

HEB / Rude cashier

Kr
kristalynn on 2014-08-24
I went with my two children to HEB on Marbach Rd. in San Antonio, Tx for groceries at night. During checkout I noticed that I forgot the drinks so I sent my son for the sodas. This was actually his first time there so he did not know where the sodas were located. As he was taking off to...

HEB / injustice

Ma
Marie 87 on 2014-08-07
My name is Sylvia Harris and I am concerned about the professionalism and compassion of pharmacy employees at HEB I have emphezyma and other health problems and i feel as though everytime I go to pick up my medications it is a problem. I tried to get a better understanding of descrepancie...

HEB - Texas / HEB customer Courtesy

He
HEB Customer on 2013-07-10
Rude Customer service. Just today I was stopped first at Self-service counter by their operator as she said I did not pay for cherries, I told I did but she checked anyway and then left without apolozing after she found them that I already paid fo it. Then again, at the exit gate, their...

HEB / everything

Is
ISHOPANDEATY on 2013-02-14
HEB AS OTHER STORES JACK UP MEAT PRICES TO 7 DOLLARS A POUND FOR MEAT THAT WAS 2 DOLLARS A POUND DURING WINTER. AND EEVRYONE GOES ON BUYING IT. ALSO, WHEN I GO ROUND THE STORE I SEE 20 PERCENT O F PRODUCT NOT SHOWING PRICE. ALSO AT HEB I NOTICED THEY DONT LIKE U 2 GET THEM TO GIVE U WAT...

HEB / No customer courtesy.

El
Eldon McGill on 2012-07-12
I am simply tired of the rude obnoxious way HEB stores are operated. The employees usually clog the aisles sometimes stocking shelves other times simply gossiping. Today, as has happened too many times, I selected several items and went to check out. As is usual a "partner" came and yanked my...

HEB - Texas, Marble Falls / Clerk calling me a thief

Su
Susaneu on 2012-05-16
I took a bottle of shampoo back to HEB because I felt I had been charged the wrong price. I did not have my receipt with me but I did have the shampoo. Tbe clerk checked her computer for "movement" on the item at the time I said I was in the store. The computer said there had been no...

HEB / Double charged on milk

La
Lakoode on 2012-03-23
I went to HEB on Bellaire location on Monday 10/17/2011. I have been rush to stop by that HEB late at night around 11:15 pm just to get a can of milk for my daughter. I give my credit card for my husband to pay for it and he swipe card only 1 time for 1 can of milk is 16.68. But 2 day...

HEB - Texas, Beeville / Collette

Lo
Lou2006 on 2012-02-11
While shopping at heb Business center noticed an employee who was very rude and unprofessional to customers and other employees alike. I assume she was in a managerial position because of the type of role she portrayed. I have always admired HEB's customer service and the good service...

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