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P.O. Box 101047
San Antonio
United States - 78201‑9047
Customer Care
1 800 432 3113 0 0
1 855 803 0611 0 0
1 210 938 4360 0 0
1 210 246 8181 0 0
1 361 852 4980 0 0
1 361 857 1711 0 0
1 512 421 1093 0 0
1 210 938 7600 0 0
1 361 289 4507 0 0
1 361 776 3742 0 0
1 361 857 1714 0 0

HEB Complaints & Reviews

HEB - Texas, San Antonio - Baked Ridged Multigrain Chips - Poor Quality

Posted: 2015-11-04 by    akamaryk
Complaint Rating:  0 % with 0 votes
I just opened the 4th bag of chips which I purchased at the O'Connor @ Nacogdoches store recently. Again I have a bag of crumbs. Chips smaller than a dime. When I began buying these chips at the beginning of the summer they were whole chips, almost full bags. Now I get half a bag at best...

HEB - Texas, Kingsville - About unit director not running the store right

Posted: 2015-11-03 by    Reviewer89757
Complaint Rating:  0 % with 0 votes
the unit director is not doing his job right there a policy about not having couples working in the same department and at this store theres alot of couples working together in this store and the job is not getting done and is not treating the works with respect...

HEB - Texas, Austin - Texas tough double zipper sandwich bags

Posted: 2015-10-26 by    Reviewer31476
Complaint Rating:  0 % with 0 votes
I am a loyal heb shopper and always will be, but i one simple complaint about one of their products that i have been purchasing. The texas tough double zipper bags in all sizes are impossible to " zip" closed. I have continued to buy them thinking the next box will be better, but they...

HEB - Texas, Round Rock - Employees not scanning products and OVERCHARGING

Posted: 2015-10-12 by    parry123
Complaint Rating:  0 % with 0 votes
HEB has monopoly in most parts of Texas due to which one is left with no option but to go to HEB. In my last visit, I got a $12 loreal powder which was scanned twice and I had to pay $24 instead of $12. I just quickly scanned through the receipt and found the error when i reached home, and it...

HEB - Texas, Schertz - Don't stock product anylonger

Posted: 2015-05-05 by    schinjay
Complaint Rating:  0 % with 0 votes
Cookwell & Co. Escabeche-Style Salsa - We fell in love with this salsa a few years back when you sold it in OUR HEB here in Schertz. The you stopped stocking it here in Schertz. We were told that you carried it in your warehouse, so we had a case brought into OUR HEB as a special that we drew...

HEB - Employees

Posted: 2015-03-15 by    Cindee1
Complaint Rating:  0 % with 0 votes
I wish the company had a no smoking policy on the premises. The company is always promoting health and fitness but they allow their employees to smoke by the entrance of the store. I dont understand how that is ok??? For non-smokers with small children I just can't understand how management...

HEB - Prices

Posted: 2014-11-28 by    Wyvonne
Complaint Rating:  0 % with 0 votes
Taylor TX is a small town. I only have one choice where to buy my groceries. I did buy at HEB for many years before moving to Taylor. Recently I have been quite disturbed at the enormous rise in prices for routine food items. A couple of years ago when they began to rise we were told it was...

HEB - Rude cashier

Posted: 2014-08-24 by    kristalynn
Complaint Rating:  0 % with 0 votes
I went with my two children to HEB on Marbach Rd. in San Antonio, Tx for groceries at night. During checkout I noticed that I forgot the drinks so I sent my son for the sodas. This was actually his first time there so he did not know where the sodas were located. As he was taking off to get...

HEB - injustice

Posted: 2014-08-07 by    Marie 87
Complaint Rating:  0 % with 0 votes
My name is Sylvia Harris and I am concerned about the professionalism and compassion of pharmacy employees at HEB I have emphezyma and other health problems and i feel as though everytime I go to pick up my medications it is a problem. I tried to get a better understanding of descrepancies concerning...

HEB - Texas - HEB customer Courtesy

Posted: 2013-07-10 by    HEB Customer
Complaint Rating:  0 % with 1 votes
Rude Customer service. Just today I was stopped first at Self-service counter by their operator as she said I did not pay for cherries, I told I did but she checked anyway and then left without apolozing after she found them that I already paid fo it. Then again, at the exit gate, their door...

HEB - everything

Posted: 2013-02-14 by    ISHOPANDEATY
Complaint Rating:  100 % with 1 votes

HEB - No customer courtesy.

Posted: 2012-07-12 by    Eldon McGill
Complaint Rating:  100 % with 3 votes
I am simply tired of the rude obnoxious way HEB stores are operated. The employees usually clog the aisles sometimes stocking shelves other times simply gossiping.
Today, as has happened too many times, I selected several items and went to check out. As is usual a "partner" came and yanked...

HEB - Texas, Marble Falls - Clerk calling me a thief

Posted: 2012-05-16 by    Susaneu
Complaint Rating:  67 % with 3 votes
I took a bottle of shampoo back to HEB because I felt I had been charged the wrong price. I did not have my receipt with me but I did have the shampoo. Tbe clerk checked her computer for "movement" on the item at the time I said I was in the store. The computer said there had been no movement...

HEB - Double charged on milk

Posted: 2012-03-23 by    Lakoode
Complaint Rating:  100 % with 1 votes
I went to HEB on Bellaire location on Monday 10/17/2011. I have been rush to stop by that HEB late at night around 11:15 pm just to get a can of milk for my daughter. I give my credit card for my husband to pay for it and he swipe card only 1 time for 1 can of milk is 16.68. But 2 day later...

HEB - Texas, Beeville - Collette

Posted: 2012-02-11 by    Lou2006
Complaint Rating:  100 % with 2 votes
While shopping at heb Business center noticed an employee who was very rude and unprofessional to customers and other employees alike. I assume she was in a managerial position because of the type of role she portrayed. I have always admired HEB's customer service and the good service the...

HEB - Rude

Posted: 2011-12-22 by    crystal
Complaint Rating:  80 % with 5 votes
I was at the self check out and it didn't print my receipt so I went up to the front desk and asked for a receipt. She was like " oh, ok" and just walked away to help another customer. She came back and said it will take a WHILE, are you sure you want it?" I was like yeah, i just said that....

HEB - Texas, Austin - Overcharged every time on vegetables

Posted: 2011-10-23 by    Ryanpi
Complaint Rating:  0 % with 0 votes
Every time we buy tomatoes, zuchinni / squash, and sometimes even onions and peppers the cashiers charge us for the most expensive option. For example we buy salad tomatoes, the 2nd cheapest type of tomato there, and they charge us for tomatoes on the vine - a 50% increase in price! We even...

HEB - Unprofessional customer management

Posted: 2011-10-13 by    Igrass
Complaint Rating:  100 % with 5 votes
I ordered a birthday cake for my mom and picked it up on 1/9/10 at 2:30pm CT at the HEB on 201 N FM 685 in Pflugerville, TX.

When I picked it up, the lady in the bakery department was quite anxious about me opening the box and looking at the cake, saying why are you opening it,...

HEB - Texas, Pasadena - overcharge

Posted: 2011-08-03 by    dewey snider
Complaint Rating:  100 % with 1 votes
i have been overcharged for produce on 4 occasions in the last 3 or 4 months. yesterday i bought nectarines at .97 per pound. i was charged for yellow fleshed peaches at 2.49 per pound. i'm getting tired of having to go back because of this. why don't you hire people that can walk...

HEB - Texas, San Antonio - employee rudeness

Posted: 2011-07-14 by    sawoman
Complaint Rating:  0 % with 0 votes
I work for another company in the same building where HEB has its corporate office (unfortunately). I've been having a problem with a security employee (a large, tall black man). I don't recall his name, but this issue has been going on for a while.
Some months ago, he saw...

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