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Google complaints 1498

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F
7:59 pm EDT
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Google Google ads experts never got back with me

I clearly scheduled a meeting to speak with someone about getting my google ads account set up for October 11, 2023 , and well low and behold the meeting gets canceled for no reason by the google ads expert with a message stating that I would get a call instead. I never got a call so now I can not set up my account. I never knew that google would hire people to be so unprofessional, and negligent towards helping people do business with them. It's now going on 10/14,2023 and no one from the google ads expert team has reached out to me.

Desired outcome: I need someone to follow through with helping me set up my google ads account for my online business

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4:30 pm EDT
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Google google play card

I bought a $25.00 google play card on oct 8 2023 12:36 pm at a local CVS pharmacy in lady lake Fl 32159. When I went to scratch the code off the back it got obliterated and i could not see any code. I scanned the card and receipt to send to you and also sent an email to you. I went on the chat line and your customer service rep referred it to a specialist and he denied it. [ ID [protected] and email o [protected]] I have the original receipt and play card i made copies of to send to you but so far I have not heard anything back from you. Please assist me on this so I dont have to further to get my code or dollar refund.

Thank you

[protected]@gmail.com

John Sullivan

[protected]

Desired outcome: Please give me a redeem code for the $25. play card or send a refund check to John Sullivan797 Teague Trail apt 13102Lady Lake FL 32159

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5:47 pm EDT
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Google G-Suite

I just learned that this recurring charge that has been appearing in my First Bank of Colorado statements is actually fraudulent according to the results of a web search.

This has been going on for months although I could Google could not, or would not, provide any assistance in the matter.

GOOGLE GSUITE_braunsol [protected] CA

I have nothing in my Google Account like this.

Kind regards,

Alexander Henderson

[protected]

Desired outcome: I would like it stopped at the source and possibly receive a refund.

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12:30 pm EDT

Google Unauthorized transactions

Beginning Aug 14, 2023 I have the following unauthorized charges on my Capital One account.

08/14 Google Scopely Inc $3.24

09/01 " " $32.16

$53.61

8.29

Google Roblox 1.06

Scopely 1.06

Roblox 5.35

Scopely 10.71

Scopely 5.35

Roblox 5.35

Roblox 1.06

Scopely 10.71

Scopely 10.71

" 6.42

" 8.57

" 8.57

09/18 Roblox .12

09/25 Scopely 1.14

Desired outcome: Refund as I did not make these charges, and no one I know made them.

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2:21 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am contacting you because I have had someone leave a review about my business that is fake. I have tried already to report it & have it removed but whoever is making these decisions is not doing their job and is ignoring a fair, reasonable, truthful request. It also doesnt help that Google has a poor limited choice of options for business owners to...

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5:31 pm EDT

Google Fake email notification

I receive notifications repeatedly that I have so many viruses on my computer. This is a false notification and I would like it to stop. This type of email is a scare tactic to purchase a product from google. This needs to stop!

I also attempted to contact your corporate headquarters and failed to make any contact. While I waited on the phone, the corporate end of the call hung up on me. This is unacceptable.

I would like to get a reply from someone who can actually accomplish in changing your tactics. This means someone who is at the vice president level.

My next complaint is to the better business office.

Tim coyle

[protected]

Desired outcome: Stop the false addsBe able to talk to a human beingGet a reply from someone at the vice president's level or above.Tim Coyle661435 5746

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6:10 pm EDT
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Google Google Tag manager, Google fonts, google always is tracking me and i am using Duck duck go

I get up to 5 or 7 google. trackers after me constantly while i am using Safari with Duck Duck Go, there is also AI or Alterations of my browsing sites. This has been going on for some time now. I remove the tracker and they just come back. I would like to know what i can do my privacy isn’t anymore.also adobe, double click.cloud front, bootstrap type kits etc. tired of it

Desired outcome: clean web browsing

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12:44 pm EDT
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Google Google inc

Google, Inc

£1.99

Last payment on 11 Jun 2023

Status

ACTIVE

Cancel

Shared information with Google, Inc

Review

Merchant details

Description

Google

Contact information

noreply+[protected]@google.com

Past payments

JUN 11

2023

Google, Inc

- £1.99

This has nothing to do with me i never set this up and yet every time i go on Paypal and check activity there is google inc £1.99 all the time i have no account contract with google what so ever and never intend to this is FRAUD ! , So stop it now and give me refund of what has been taken without my consent .

Desired outcome: For this FRAUDULANT activity to stop ....................................

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7:29 am EDT
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Google Google Domain

I cancelled my Google domain subscription.i.e.: "mindrestgrp.com" but shockingly my account was still debited for the month of August on 1st of August despite I have cancelled the subscription 31st of July.

Hence kindly consider refunding the deducted amount into my account (Credit Card)

Mindrest

cancelled subscription email address: [protected]@mindrestgrp.com

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9:27 am EDT
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Google Google Care

Bought Pixel6 pro in october 2021 on google store, Took the insurance with my purchase. Few months ago my speaker start to not working properly but they refused my claim. Now my screen is broken after my phone fall 2 weeks ago and I'm bouncing between Google and the assurance, since they have issues with UbreakIfix store the only option they offer is to buy a refurbish phone for 220$. I paid more than 360$ for this useless insurance and even I took the insurance through google store they tell me it's the responsability of the insurance, Very disppointed with google ! I may switch back to Apple on y next phone

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8:07 am EDT
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Google Youtube tv

I am being charged a monthly $10 fee for services and merchandise that I did not order. this has been going on for 3 or so months. It shows up on my statement as: GOOGLE YOUTUBE GOOGLE.COM CA

I have been working with my credit card company, but they suggested I try and figure out what is going on first.

I'm wondering if this is some type of scam?

Thank you

Linda

Desired outcome: An end to those charges

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12:06 am EDT
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Google Unfair block after disputing several candviore charges

Google blocked my account, and demands I submit verification information they have on file. I suspect they are using and selling customers' private information because my ID is the same only it may expire, but not until a few years, and my card is a new debit card. However, the only thing that has changed is my debit card. Google should be asking for an updated card not blocking an account for disputing charges. They get ridiculous every passing year. Instead, Google should focus on the bullying, cyber bullying, misusing a person's information, giving out private and confidential contact info, aexuL harassment, pornography, using children to entice the older generation, and abuse.

Desired outcome: I would like Google to reimburse me for everything I have purchased in games since I cannot benefit from any.

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11:04 am EDT
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Google Recurring charge each month for $12.71

I have had a recurring charge of $12.71 from 11/22/2022 to the present date, each month since I signed up for Google YouTube TV. The charges are separate from the recurring charge I pay each month for You Tube TV.

What is Google YouTube Mountain TV?

I do not understand why my statement has to be more wordy than what I have expressed above. I am trying to resolve a situation that has cleary been raised by other individuals as well.

Desired outcome: Refund of all charges of $12.71 from November 2022 to the present date for a subscription to You Tube Mountain View TV. I did not sign up for anything but You Tube TV.

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5:21 am EDT
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Google My issue is Google browser has banned addmefast.com it's not opened yet

Issue is that web site addmefast.com is not opened at my Google browser because I have download addmefast.com app from play store and try to attached my face book,Instagram, tweeter and also YouTube accounts with addmefast.com mobile app. Now mobile app and google web site addmefast.com both are not working please help it out and resolve the problem. Google browser just trying to verifying that you are human or not so I am human definitely please opened my addmefast.com account through Google thanks a lot...

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6:19 am EDT

Google Unauthorized charges

Google has been charging me since last month without my knowledge I want to know why? And I want a refund. Where did such a fraud came from? Care to explain what is the charges about?

I am just a low income individual. Every cents count.. it’s totally upsetting that my hard earned money is just going to someone’s pocket..pls do something about it..

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11:56 am EDT
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Google gmail

Gmail recently updated in my PC computer and I noticed the following on 7/14. Your recent update makes it far more difficult to view inbox, sent and draft emails To find a specific email, unless it's on the first page, I need to go to the oldest one generated and page forward until I get to the one I want. This is a large inconvenience Why would Gmail change a program to make it so much more difficult to use?!

Desired outcome: 1. Revert to the previous method of viewing emails in future releases. 2. In the mean time, I would like to revert to the previous release of gmail. How can I go about this?

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10:21 pm EDT
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Google Xfinity - scammed by Xfinity associate

Hello,

I'm hoping someone can help or steer me in the right direction.

On June 14th I had contacted Xfinity through their chat messaging trying to find out the different packages they have to offer because I was trying to get our monthly rate reduced since I am unemployed at the moment.

I have my internet, cable, and mobile through Xfinity and was told that if I purchase another phone through them that my rate would increase to $60 but my internet and cable would go from $193 to $157 per month. Well, a few weeks later I received my mobile bill, and it went up to $60 a month but my cable/ internet stayed the same. I took screenshots of the conversations I had through the chat, so I had all this information with the confirmation number. When I called Xfinity, I was told the confirmation number was only for mobile and not the internet/ cable and they don't offer those rates.

Per one of the Xfinity Supervisor’s, I was told to take the phone to the Xfinity retailer store to return the phone and was denied since it was past the 14-day return policy - this was on day 15.

I have tried to contact the Executives with Xfinity with no help and feel I was scammed into signing up for a new service, but they could not hold up their end of the deal with reducing my internet / cable so instead of reducing they both have increased.

I even tried to contact someone at the Comcast offices here in Denver and they were all vacant or only handled the business part of Xfinity.

Desired outcome: I was told by the Xfinity Executives there is nothing I can do.

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J
8:18 am EDT

Google Legal complaint

I am extremely bothered about google interfering with my outlook to

The point that every time I send an email I get this message mx. Google

I do not have google... I have microsoft edge.

Furthermore, I want you to stop interfering with my outlook.com or I will handle this is a different manner,

You have no legal right to splash google on my outlook

Account.

Thank you,

Jan connor

Desired outcome: STOP INTERFERING WITH MY OUTLOOK!

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8:32 pm EDT

Google Google Assistant contacts unwanted

I have two complaints one is having to pay to esolve and issue you created. Second, i am hearing impaired and use my cell phone with different apps to contact and converse withe people. Google assistant has been rejected yet i still get assistant message and verbal notices to turn it on. These contacts disconnect my hearing programs, and come in the middle of conversations. Do something. [protected]@juno.Com, [protected].

Desired outcome: Resolution

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6:12 pm EDT
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Google Unauthorized debit card charges

On the 05th of July 2023 at 23H22:18 the said company took R849.99 rands form my account without my authorization. I have only signed up for google play to take R60. I never signed up for GOOGLE FLO LONDON GBR to take my money, or even the R849.99 it took and I have even checked my emails thinking i could get clarity on it but there is nothing. All that happened was that I received a message telling me that the said company has took money. I did not permit this payment.

Desired outcome: I would appreciate a full refund of the money that the company took from me from that unauthorized payment

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.
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3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
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    +1 (650) 623-4000
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    +1 (650) 490-4916
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    +1 (650) 253-0000
    +1 (650) 253-0000
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    +1 (941) 607-0688
    +1 (941) 607-0688
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    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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