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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Google reviews & complaints 1496

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Newest Google reviews & complaints

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J
8:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google google pixel 6a

i purechased to google pixel 6 as a little under 6 months ago. I have been trying to get a response from someone regarding the quality of the phone and of the functionality of the phone cause it sucks and we cant hardly use them after i spent 1000 dollars on tgwo of them. I have contacted support i have tried to email io have tried to call and i get no response from google on any format. I am in the process of contacting an attorney cause my father died and i was not there for it cause no one could reach me on my phone or on my wifes phone to tell us. To say that i am pissed off is a understatment. I want my phones replace3d or new phones sent and a differentr model or just my money back. I was not able to say good bye to my father cause of your phone google. I want something done about this or i will be going to new agencys and evberyone that will listen and tell my sgtory cause i am so pissed its not funny.

Claimed loss: my father died my phone or wifes phone was not working at all so we were not there when he died

Desired outcome: I want new phones or my money back or a phone that worjks cause what i have been reading the pixel 6a is garbage and google knows it but they still sell them and then ignores them when there is a issue

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7:14 pm EDT
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Google I can't get in my gmail can someone please help me?

I need help. My password doesn't work and I don't have iphone devices.
My email is [protected]@gmail.com.
The other email; I am not recalling too.
Could someone please help me fix this?
I need this Gmail to pay bills. Can someone get in and fix this please?
Password: w77t2Xxaw47%
Can someone please email me the new password to [protected]@gmail.com
Thank you.
Diana Sanson
26175 Buscador
Mission Viejo, CA 92692

Claimed loss: I can't get in my gmail and I use it for everything and bills.The neighbor I think next door 26181 Buscador, Mission Viejo, CA sounds like they are hacking into my computer and having kids looking to what I am doing on computer.

Desired outcome: Can someone please email me the new password to [protected]@gmail.com?I have no money at all.

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5:02 am EDT
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Google Unauthorized Charge

I got an unauthorized charged of P1,407 on my BDO account. POS w/d sv google (sug.co/helppa) unauthorized charge in my account - Philippines.

I need my refund back as soon as possible, I did not make any purchase on anything. That money is for my electric bill. I have too much stress this entire month so please! Give me back my money.

I need to get it as soon as possible.

Why are you doing this.

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1:10 pm EDT

Google Account information update

One year ago I had to change my ISP, therefore my email address changed. At the time I tried - unsuccessfully - to update my email address with Google even though I rarely used Google for signins. Since then I have had numerous headaches with other sites that refuse to accept my new email address because they use Google for verification which continues to use my old email address. I have even tried to contact Google to rectify this problem and was told that I need to create a whole new account, which I don't want to do. Apparently I can update ALL other personal information but not my email address.

Desired outcome: Let me update my email address

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6:13 am EDT
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Google Google reviews

Dear team

I write to you from Ashford International Truckstop, Ashford Kent with regards to a few google reviews that have been intended to bring our ratings down. I have reported a few below is and example of one reviewer who has marked us as a 3 star , looking at the history , the same google ID had review in 38 locations across the UK in an hour.

please find below

Jason Pickston

Local Guide · Level 6

2,239 points

____________

Here is another that has reviewed us and our competition at the same time

giving us a 1 star and competition a 5 star.

mehmet şefik dağ

Local Guide · Level 3

81

Kind regards

Russel

Desired outcome: Remove the reviews please, since this is some sort of paid reviewer intended to cause damage.

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4:46 pm EDT
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Google Folder Sharing not working correctly on 10/23

I have been using Google Drive for years. Today, for the first time, I can't save files in my own folders because I don't have "permission." Really?

Has GD changed the way folders are shared? I am also having problems saving Excel documents in GD folders.

When i go to the web version of GD and right click on a folder to determine who it is shared with (trying to trouble shoot), it says sharing is not available and doesn't return a list of email addresses i have shared the file with.

I hope the problem is simply GD trying to fix a problem with their system.

Is anyone else having a problem with Folder / File sharing?

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1:27 am EDT
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Google Uncertain charges from Google Gsuite

Dear Sir/Madam,

This is Wendy from AI DATA INNOVATION CORPORATION.

I found two uncertain charges from our company's credit card (ending in 9423),

1, Amount: $4.08, "GOOGLE GSUITE_aidatainno650-2530000 CA #24204297L03HPTNAS", on Sept.1.

2, Amount: $140.05, "GOOGLE GSUITE_aidatainno650-2530000 CA

#24204298J02RXSVQ5", paid on Oct.1.

Could you tell me what the two payments for? Which account is associated with the transaction?

Please contact me by [protected]@aidatainnovations.com.

Appreciate it,

Wendy

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10:24 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Google - Unauthorized debit card charges from google

Good day! I've recently checked my debit card, and saw this transactions; * October 03, 2023 POS W/D SV GOOGLE Mob London MC (Mastercard Php 105.00) * October 03, 2023 POS W/D SV GOOGLE Mob London MC (Mastercard Php 105.00) * October 03, 2023 POS W/D SV GOOGLE Mob London MC (Mastercard Php 53.00) * October 10, 2023 POS W/D SV GOOGLE Mob London MC...

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7:59 pm EDT
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Google Google ads experts never got back with me

I clearly scheduled a meeting to speak with someone about getting my google ads account set up for October 11, 2023 , and well low and behold the meeting gets canceled for no reason by the google ads expert with a message stating that I would get a call instead. I never got a call so now I can not set up my account. I never knew that google would hire people to be so unprofessional, and negligent towards helping people do business with them. It's now going on 10/14,2023 and no one from the google ads expert team has reached out to me.

Desired outcome: I need someone to follow through with helping me set up my google ads account for my online business

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4:30 pm EDT
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Google google play card

I bought a $25.00 google play card on oct 8 2023 12:36 pm at a local CVS pharmacy in lady lake Fl 32159. When I went to scratch the code off the back it got obliterated and i could not see any code. I scanned the card and receipt to send to you and also sent an email to you. I went on the chat line and your customer service rep referred it to a specialist and he denied it. [ ID [protected] and email o [protected]] I have the original receipt and play card i made copies of to send to you but so far I have not heard anything back from you. Please assist me on this so I dont have to further to get my code or dollar refund.

Thank you

[protected]@gmail.com

John Sullivan

[protected]

Desired outcome: Please give me a redeem code for the $25. play card or send a refund check to John Sullivan797 Teague Trail apt 13102Lady Lake FL 32159

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5:47 pm EDT
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Google G-Suite

I just learned that this recurring charge that has been appearing in my First Bank of Colorado statements is actually fraudulent according to the results of a web search.

This has been going on for months although I could Google could not, or would not, provide any assistance in the matter.

GOOGLE GSUITE_braunsol [protected] CA

I have nothing in my Google Account like this.

Kind regards,

Alexander Henderson

[protected]

Desired outcome: I would like it stopped at the source and possibly receive a refund.

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12:30 pm EDT

Google Unauthorized transactions

Beginning Aug 14, 2023 I have the following unauthorized charges on my Capital One account.

08/14 Google Scopely Inc $3.24

09/01 " " $32.16

$53.61

8.29

Google Roblox 1.06

Scopely 1.06

Roblox 5.35

Scopely 10.71

Scopely 5.35

Roblox 5.35

Roblox 1.06

Scopely 10.71

Scopely 10.71

" 6.42

" 8.57

" 8.57

09/18 Roblox .12

09/25 Scopely 1.14

Desired outcome: Refund as I did not make these charges, and no one I know made them.

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2:21 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Google - Fake google business review allowed/ case id is [protected]

I am contacting you because I have had someone leave a review about my business that is fake. I have tried already to report it & have it removed but whoever is making these decisions is not doing their job and is ignoring a fair, reasonable, truthful request. It also doesnt help that Google has a poor limited choice of options for business owners to...

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5:31 pm EDT

Google Fake email notification

I receive notifications repeatedly that I have so many viruses on my computer. This is a false notification and I would like it to stop. This type of email is a scare tactic to purchase a product from google. This needs to stop!

I also attempted to contact your corporate headquarters and failed to make any contact. While I waited on the phone, the corporate end of the call hung up on me. This is unacceptable.

I would like to get a reply from someone who can actually accomplish in changing your tactics. This means someone who is at the vice president level.

My next complaint is to the better business office.

Tim coyle

[protected]

Desired outcome: Stop the false addsBe able to talk to a human beingGet a reply from someone at the vice president's level or above.Tim Coyle661435 5746

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6:10 pm EDT
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Google Google Tag manager, Google fonts, google always is tracking me and i am using Duck duck go

I get up to 5 or 7 google. trackers after me constantly while i am using Safari with Duck Duck Go, there is also AI or Alterations of my browsing sites. This has been going on for some time now. I remove the tracker and they just come back. I would like to know what i can do my privacy isn’t anymore.also adobe, double click.cloud front, bootstrap type kits etc. tired of it

Desired outcome: clean web browsing

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12:44 pm EDT
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Google Google inc

Google, Inc

£1.99

Last payment on 11 Jun 2023

Status

ACTIVE

Cancel

Shared information with Google, Inc

Review

Merchant details

Description

Google

Contact information

noreply+[protected]@google.com

Past payments

JUN 11

2023

Google, Inc

- £1.99

This has nothing to do with me i never set this up and yet every time i go on Paypal and check activity there is google inc £1.99 all the time i have no account contract with google what so ever and never intend to this is FRAUD ! , So stop it now and give me refund of what has been taken without my consent .

Desired outcome: For this FRAUDULANT activity to stop ....................................

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7:29 am EDT
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Google Google Domain

I cancelled my Google domain subscription.i.e.: "mindrestgrp.com" but shockingly my account was still debited for the month of August on 1st of August despite I have cancelled the subscription 31st of July.

Hence kindly consider refunding the deducted amount into my account (Credit Card)

Mindrest

cancelled subscription email address: [protected]@mindrestgrp.com

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9:27 am EDT
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Google Google Care

Bought Pixel6 pro in october 2021 on google store, Took the insurance with my purchase. Few months ago my speaker start to not working properly but they refused my claim. Now my screen is broken after my phone fall 2 weeks ago and I'm bouncing between Google and the assurance, since they have issues with UbreakIfix store the only option they offer is to buy a refurbish phone for 220$. I paid more than 360$ for this useless insurance and even I took the insurance through google store they tell me it's the responsability of the insurance, Very disppointed with google ! I may switch back to Apple on y next phone

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8:07 am EDT
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Google Youtube tv

I am being charged a monthly $10 fee for services and merchandise that I did not order. this has been going on for 3 or so months. It shows up on my statement as: GOOGLE YOUTUBE GOOGLE.COM CA

I have been working with my credit card company, but they suggested I try and figure out what is going on first.

I'm wondering if this is some type of scam?

Thank you

Linda

Desired outcome: An end to those charges

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12:06 am EDT
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Google Unfair block after disputing several candviore charges

Google blocked my account, and demands I submit verification information they have on file. I suspect they are using and selling customers' private information because my ID is the same only it may expire, but not until a few years, and my card is a new debit card. However, the only thing that has changed is my debit card. Google should be asking for an updated card not blocking an account for disputing charges. They get ridiculous every passing year. Instead, Google should focus on the bullying, cyber bullying, misusing a person's information, giving out private and confidential contact info, aexuL harassment, pornography, using children to entice the older generation, and abuse.

Desired outcome: I would like Google to reimburse me for everything I have purchased in games since I cannot benefit from any.

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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