Menu
Glu Customer Service Phone, Email, Contacts

Glu
reviews & complaints

www.glu.com
www.glu.com

Learn how the rating is calculated

3.0 4 Reviews

Glu Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While Glu has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Glu has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Glu. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Glu reviews & complaints 4

Sort by:

Newest Glu reviews & complaints

ComplaintsBoard
R
8:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Glu Tap sports mobile baseball game

This game has weekend events for prizes. But when you run out of free plays ( stamina) you can choose to buy gold and spend your gold to refill. I was willing to purchase this gold with my credit card. The gold was delivered in a timely manner and I spent it on the refill when I used it I was refilled but then the game kicked me out and I lost my growing point total for wins based on wins in a time limit. So my point totals were lost . At first Glu mobile denied having this glitch but later admitted it was an ongoing problem they were training to fix and they were sorry but were not refunding me. Thanks for milking $700.00 Canadian out of me

Read full review of Glu
Hide full review
ComplaintsBoard
L
1:41 am EDT

Glu Unauthorized credit card charges to my account

Never heard of in any way until now about this supposed "business/company" Never! Yet, somehow they're able to make Multiple Unauthorized charges to my account starting from what I can see on June 17, 2016 till so far most recent today July 6, 2016 in various Random amounts. From minimum amount of $4.99 to so far largest amount of $50.00. Not only are they committing multiple crimes in theft & fraud with my account, but CONSTANTLY causing my account to be $60.00 overdrawn in which I have no choice to pay off every pay day I have, just for the newly vicious cycle to repeat itself thanks to this thief of a "company" managed to get my account & card information. I live paycheck to paycheck barely getting by as it is already all my adult life, that something as disgusting as this happening to me doesn't help guarantee my next meal what so ever, Especially if I can't somehow get this entire issue resolved, made right, every penny stolen from me refunded in full immediately no hassle & NEVER to continue any further NEVER again at all!

Read full review of Glu and 1 comment
Hide full review
1 comment
Add a comment
M
M
Missyisdesperiteforhelp
, US
Feb 18, 2017 4:24 pm EST

I have been having the same problem. It seems they pride themselves in avoiding complaints. When we call, the recording says go online. When we go online, it says click into a Game Title for assistance. I have been receiving multiple charges on my credit card Monthly for something I do not purchase! I have been disputing with my credit card however it continues to come back every month. How do I stop this? I can not get in touch with 'GLU". How do they keep billing my card? SOMEONE PLEASE ASSIST ME! I work 3 jobs to support my kids, medical issues and funeral costs! I don't need this continuous problem!

ComplaintsBoard
A
6:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Glu - Unauthorized charges

I just had a charge of ~10 us dollars (55, 75 kr) applied from glu mobile without any kind of authorisation on my part. My belief is that they knowingly game the google wallet system, because google does absolutely nothing to protect credit card holders from fraud through smartphone apps.

Read full review of Glu and 7 comments

Is Glu legit?

Our verdict: Glu has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Glu's position as a benchmark of trust and quality within its industry. Users and clients of Glu can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Glu earns 100% level of Trustworthiness

Perfect Trust Endorsement: Glu achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Glu. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Glu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Glu.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Glu.com you are considering visiting, which is associated with Glu, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Glu have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Glu website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Glu.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Glu.

However ComplaintsBoard has detected that:

  • Glu protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Glu. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
4:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Glu - Unauthorized Charge!!!

I have never heard of this place yet still have been charged by this place!!! Dont even see a way of contacting them!!

Read full review of Glu and 77 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Glu customer service

Phone number

+1 (415) 800-6100

Website

www.glu.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Glu?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Glu Customer Service. Initial Glu complaints should be directed to their team directly. You can find contact details for Glu above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Glu. Discuss the issues you have had with Glu and work with their customer service team to find a resolution.