Glasses USA
reviews and complaints

Hey there, potential glasses shoppers! I recently had the pleasure of exploring GlassesUSA, and I must say, it was a delightful experience. The process was smooth, and the quality of the glasses exceeded my expectations. I particularly appreciated the attention to detail in the packaging, with each pair coming with a case and a cleaning cloth. The frames were not only stylish but also comfortable to wear. While there were some minor delays in shipping, the overall value and quality of the products made it worth the wait. I would highly recommend GlassesUSA to anyone looking for a hassle-free and enjoyable eyewear shopping experience. Give them a try and see for yourself!

Just got my first eyeglasses by glassesUSA and have to say I am super satisfied.
After I read the comments I had ambivalent feelings,
But it's turned out great! This is my best glasses what I ever had!
The purchase and the order was super easy
Was really worried because I need progressive lenses, and previously had bad experience with optical stores, but GlassesUSA made an amazing job!
Thank you guys I'll definitely purchase more

Glassesusa.com has been so easy, convenient and money saving, I cannot recommend the site enough. The only downside to ordering glasses here is the inability to have the framed adjusted, which would have come in handy since my very expensive Ray-Ban's are too big, however with a few minutes online I was able to learn some hacks to fix this issue. Also, way cool that I can finally afford some Ray-Ban's. Great option and MUCH cheaper than ordering through your eye doctor.

For years I had been going to the eye doctor authorized by my insurance, even with the insurance I ended up paying over $150 out of pocket for a pair of glasses. I read about Glasses USA and decided to try them. I had my exam, opted not to buy glasses and went online to Glasses USA. The web site is easy, the sales are great, and I purchased 2 pair for $130 for the same quality of glasses. They were processed quickly and arrived well packaged with a nice hand sided case. The glasses fit perfectly, looked great, at half the price. I now realize that I have been getting ripped off for years. I have cancelled my insurance, pay $70 for an exam, go to Glasses USA and get 2 pair of quality designer glasses every year for over $100 less than my yearly insurance premium, which allowed for an exam and 1 pair of glasses.

Bought 2 pairs within a week. Had to return the first one because i thought they were too expansive for the brand and the glasses felt cheap. The other one I was exited about because after all, the prescription on the first pair was good. I chose usps mail as my method of return but realized i needed a physical label on the package and i dont have a printer. Got the second pair and the frame was small, so i submitted a return again, but this time i had the option to return without box or label at a game stop. So i contact customer service to see if they can change the first return to the same option as the second. I get an email saying that i needed to get the label printed, to go to a usps post office or a library. Or that if I drop it with the other one to send a tracking number. I needed a qr code for the employee to scan this particular pair, so i emailed back asking for the code, im still waiting on the response. I go to the post office, she wouldn't print the label for me. I contact customer service again thru chat, because theres no live agents on the phone and the chat guy tells me, go to the post office they should print it (after i had just told him that they told me no) then he asked where i submitted the return and i said on the website. He asked on a desktop? I said no, my phone. He sent me to the library to print the label again. I said can i get a qr code, thats all i want to return at game stop, he says, we only can do qr codes on desktop returns. I told him i just told you i returned a pair today with a qr code from the return done on the phone. He responded " its there anything else I can help you with?" I left the chat.
I had to go to ups buy a print paper label to use on the package and drive around to find anothe post office. All this, completely unnecessary. Good customer service would've help me since i was returning 2 pairs on the same day. Never will i buy from here again.

Horrible, awful lack of customer urgency. Nerve, never. Never again I may go blind wiating for my glasses

My glasses were made quick, they verified my script and kept posted every step of the way.Will buy again! Thanks glasses USA

This is the second time I have ordered glasses from Glasses USA and the glasses are perfect. The fit is great and no adjustments had to be made. I would definitely recommend.

This was my second pair of glasses with glasses USA and honestly the shipping and processing time got way faster in just a year! It is still the great quality and its affordable !

Glasses USA was so helpful. I couldnt remember if I put transitions on them they helped me and fixed it. They were also quick and accurate. Having challenges without my glasses, I appreciate the speed of service.

I was instantly impressed with my prescription glasses. I made a mistake in my prescription I contacted costumer service and immediately helped me fix that issue. So far I have no concerns and happy with my purchase. Highly satisfied.

My first time ordering from Glasses USA and couldn't be happier. The prescription sunglasses and the regular glasses were "right on", reasonably priced, and the shipping was very fast. Am looking forward to ordering my bifocals and hope I'm as satisfied with them.

I have ordered several pairs of glasses from Glasses USA, and they have delivered on all products. My prescriptions have been accurate, and they provide a wide selection of quality high fashion frames to choose from. The only two things I don't like are the reply you get from the BOT when trying to reach customer service, and the that they don't produce tri-foculs in the lab. This is a dependable company to do business with.

This is my first pair of glasses from Glasses USA and they are perfect. They are both progressive and transitions; not a simple lens. The frames are high quality and the prescription is right on. I estimate that the cost was about $200 less than the chain I had been using.I was reluctant to order glasses from a mail order facility but my husband had ordered from here three time and always pleased so I took a chance.

This was a first time online glasses purchase for me, and I was hesitant. But, I'm so glad I did this, and that I chose Glasses USA ! I ordered 3 pair. Loved the look of all of them,however the one pair wasn't quite right to correct my vision. I had no problem contacting them. They promptly remade that one pair of glasses, at no cost to me. I would highly recommend this company. Lots of pairs to "try on", good service, and at a much lower cost . Overall, I was very pleased, and will definitely order again with them.

I was skeptical about ordering glasses online, thinking they surely couldn’t get all the measurements and fit right. But because of the refund policy & the potential savings, I took a chance and ordered 2 pair of glasses. They got my progressive bifocal, polycarbonate, transitions just right in both pairs. I got 2 pairs for $400, when I normally pay $600 for a single pair! Only the length of the earpieces/arms was too long. That was my error & I was able to easily remedy the issue. I recommend you give *** a try.

i will never shop anywhere else for glasses online i ordered a designer Coach frame - the glass was thin even having a progressive lens ! The fit was amazing and looked EXACTLY as it did one the ( virtual try on ) picture ! i also got transitions which came with an authenticity card - they give you your prescription on a little plastic card which is really neat and a beautiful hard glasses case with money off code on your next purchase! I see ver sharp through these glasses ! i found this company state of the art and the glasses were HALF The price as anywhere else ! I highly recommend !

This company Glasses USA is a trustworthy and quality company to buy eyeglasses from my experience. The first time I've bought prescription glasses online and for that matter at all. I went to an eye store and wasn't completely prepared with prescription, however I did look at prices, styles and when I shopped the prices that Glasses USA, it was obvious by far a quality purchase! In addition, the styles actually blew me out of the water to have so many choices, it was great. I included the enhanced coverage insurance and after about 2 months had an issue, it was addressed quickly and I've been assured that an exact new pair was being sent, Whew I feel great about this company and their trustworthiness and will continue to buy any and all glasses on GLASSES USA! THANK YOU!

I'm totally confused by the negative reviews I've come across here since I've only had positive experiences with this company. I've now ordered 3 pairs of glasses from them and have been totally satisfied with each pair. I did return 2 pairs with their very convenient return policy. Those returns were simply due to one pair being too small and one pair where I wasn't happy with the look on me. Each time the return was easy and a store credit (which I chose over a refund) was promptly applied once they received the return(s). I then simply ordered 2 different pairs. They have always been prompt with their email correspondences regarding the production and shipping process. I just received a pair today in the mail which were ordered with the store credit. Once again I'm completely satisfied, and I love the look! The frames are always great quality, the prescription is always accurate (but I also supply them with an accurate written prescription from my eye doctor) and the packaging is top notch. They do take at least 2 weeks to receive but I think that's understandable since it's an online business and ecommerce must flood the delivery services. I really hope whatever glitches the business may be having, which all businesses do, they remedy them so that I can continue to do get great glasses and relatively inexpensive prices. I am a totally satisfied customer.

My overall experience with GlassesUSA has been absolutely AMAZING! This review is in response to their customer service. I would especially like to give credit to the person chatting with me on ***. When I originally asked a question they responded very quickly, checked to make sure I had purchased the insurance, and told me where to send and what exactly to put in the email. They have also been in contact with me through the whole process, making sure I received notification on the progress of my claim and the progress of the new glasses being made. It's nice to feel like a priority and that they take the time to reach out to you and actually chat so you know it's not just some automated message. However that was not the only great thing about their customer service...after I sent my email claim for the 20/20 insurance with pictures , I received a response that my claim had been reviewed and approved in LESS THAN 10 MINUTES! That is unbelievable! When I finally had the money and remembered to call to pay the $15 co-pay the lady on the phone was easily able to find my account. She was very nice and spoke clearly and made the process of paying and verifying info into a pleasant experience. So Thank You GlassesUSA! Their customer support team has clearly showed their buisness ethics and I'm not sure the last time I've been able to say that about a buisness, especially one online. I will definitely be a repeat customer!

I ordered a pair of glasses. After receiving then I returned them because they were waaay too small.

I did the chat crap and got NO help.

I sent them back 4 weeks ago and put a note in the return explaining I need the same style/prescription in a LARGE size.

4 weeks now and had no email or phone call or update as to what is going on. I either want my money back or the glasses fixed and shipped.

I can never get a live person! I am pissed off and going to report this to the BBB!

Ordered glasses approximately three weeks ago. Paid for expedited shipping 3 to 5 days. Serviced status post production. Glasses landed in Georgia. One full week ago and label was applied. No movement since that time. Have not been shipped in the week. They have been sitting there to Massachusetts, where I live. Extremely angry about this and frustrated. Not able to speak to a human being regarding situation at all.

Never again Hello GlassesUSA, Here is a little timeline of what has been going on. Feb 1st 2020- I ordered glasses (Burberry 0BE1313Q Black/Gold) order number *** Feb 15th they arrived July 9th- my glasses started peeling off at the sides after 5 months of use. I reported this issue July 10th I was told that they would replace the glasses at no additional cost. "We appreciate you sending your pictures to us for review. Our sincerest apologies for this situation; we understand how frustrating this must be. Please know we take our customers’ satisfaction very seriously and we prioritize the quality of our products. We will reproduce your order for you at no additional cost to you and regardless of the 14-day returns period. We’ve attached a prepaid shipping label to simplify the returns process of the damaged glasses to our facilities. As soon as your glasses return to us, we will reproduce your order and we will send an updated Order#. Request number *** August 9th I reached out to inquire about the status of my glasses. I was told that they were out of stock and I would have to pick another pair from the link provided. I asked for my original glasses back and I was told I could not get those back as they send them to charity. August 10th I picked a new pair of glasses for them to remake. They were in stock the day I selected from the link provided. August 16th I reached out again to see the status of my new glasses choice. August 17th I was told that those glasses were out of stock and I would need to pick another pair from the link provided. I selected my new pair that same day. "Burberry 0BE1334 My prescription is attached below. Please confirm receipt of this email and provide a tracking number for me. I need to ensure my original selections are processed as such. These include Gold Lens Package($39) with my previous upgrades of Upgrades: Blue Light ($29), Super Hydrophobic ($9). " image.png No response August 18th I asked for confirmation. It said there are 4 units left. I do not want this to happen again. No response August 19th I asked for confirmation No response August 20th I asked for confirmation No response August 23rd I asked for confirmation No response August 25 I have been without glasses for a month and a half and I have headaches every day. It says there are three units of Burberry 0BE1334 left in stock. August 26th- Order # *** We sincerely apologize for the inconvenience. As per checking with your order, there is already a request submitted to our Returns department to provide a status update of your exchange. Kindly monitor your email regularly for updates. Thank you. Sept 10th - checked in - automated kick back message Sept 14th- Order # *** We know that you’ve been looking forward to receiving your new order. We’re sorry if it took us this long to update you. We regret to inform you, the Burberry 0BE1334 black gold you chose for exchange is out of stock. Sept 14th - I swear I’m never actually getting any glasses because this is the third time! I emailed everyone everyday for weeks looking for a response or confirmation. I Never want to work with this company again and this is all contingent on the fact that I sent my original glasses back and no one ever told me that I could not get them back I have been without glasses for three months I have headaches every single day and this company is horrific. I have done every single thing to ensure that I received those glasses I have responded to emails immediately after they have been sent I reached out every single day and this is horrible customer service please escalate this to your superiors because I am livid. I submitted a claim to the Better Business Bureau They responded that day 9/15 and stated my glasses would be produced in 3 business days. 9/28 Today is the 11th business day, they are still in production. No one has reached out to me.

No one has returned my online requests regarding a missing pair of glasses.

Order #[protected] was two pair of glasses, and according to DHL tracking it appears both glasses were packaged in one container. On Saturday 2/24 I received the package with one pair. Ottoto Polk Black is missing, and contacted your company via online chat that day, and was advised a ticket would be created and someone would email me. No email has been received, Either refund one half of the $307.00 payment I made February 5th or replace the missing glasses.

Please advise,

My order was supposed to take three days max for production and I ordered them the twelfth and they still say they are in production. I even paid to have them shipped quicker because I was needed them asap. I can’t get anyone on the phone to request my money back for the quicker shipping or to address the issue of how long it’s taking them to finish my glasses.

Again this was ordered on the twelfth! I can’t tell you how disappointed and frustrated I am by this process and not being able to talk to anyone about it

This people are scamming.. Took my money fast, but needing help took days and wasted my time... Disrespectful and very poor customer support led to my cancelled orders... Now getting some [censored] about delaying my refund... Remind you they took my money in 1 second, gave me nothing but headache, yet they want my business? I don't think so. I want my refund without delay... Awaiting refund of $737.00

I have received glasses two weeks ago ( Dec 23, 2023) from Glasses USA and they are so blurry that I cannot see with them. Order # [protected]. I provided them with a current Prescription but I cannot see with them without squinting. I have tried to communicate with their Customer Service but I am only going in circles. Thus, I am as a loss. Can you help?

Lens package

1.6 Index Lite & Thin Lenses - V-Pro Digital Free Form, Scratch Resistant Coating, UV Protective Coating, Premium Anti-Reflective Coating

Upgrades

Blue Light

Lens type

Distance & Reading

Representees and supervisors do not care about the customer. They would rather cancel the order than try to help even after stringing me along for weeks. They have been in limbo. After two weeks I called and spoke to Bruno who would never answer a direct question and hung up on me twice. Ashley the supervisor lied about what we discussed. Beyond disappointed. It appears from other reviews that this may be standard business practice.

Being forced to fax my eyeglass prescription because upn initiation of order prescription parameters were so narrow that they did not list my cylinder and axis requirements. Although my script being single vision. So, on11 21 FAXED PRESCRIPTION TO GLASSES usa.As they stated via email that they did not receive it. i\And was unable to enter into computer because the parameters given were not robust.Great balls of fire, it took me an hour and multiple calls to speak to a live person after being routed to several automated ques. What a frustrating afternoon.

I returned my glasses for replacements on September 11, 2023 and I haven't heard anything nor have I received my replacement glasses. I requested the lens be superthin, scratch resistant coating, UV protective coating(UV400), Premium Anti-reflective Coating, and a Free Prescription card due, but that was not done. I have attempted several times to find out what the delay is only to receive a recorded response. Please let me know what the status is and when I will receive my replacement glasses.

Order Number #[protected]

The USPS Tracking Number is: [protected] 59

Sent by USPS Ground Advantage Lightweight Return (9/11/2023)

You may contact me at:

Janet Leigh

8300 Sni A Bar Road

Kansas City, MO 64129

[protected] (Leave a message)

email: [protected]@yahoo.com

Sincerely,

Janet Leigh

2 pairs of glasses were received with the incorrect prescription in the left lenses. It appears a non- prescription lens was inserted in the left lenses of both glasses.

Theses lenses distort my vision.

I am requesting a refund.

I no longer want to conduct business with a company that blatantly ignores the prescription I sent to them, by using fake non- prescription lenses.

I have attempted to contact them by phone several times. They informed me they would send an SMS to my phone to have someone contact me; none have been received.

Today, I received an email advising to use their website to refund the glasses. There is no refund option available. I feel as if I’m getting the runaround from this company.

Order number #[protected]

mark llerena

glasses were james silver

paid a total of $86.09 which included tax of 7.29

tried calling eighteen times and they never answer the phone...Just keep sending you you to other websites.

When i went to the suggested location to return the glasses at fedex, i was told by fedex they would charge me an additional $15.99 to ship them back to glassesusa.Com

they sent me glasses that were not the same frame that i had tried on and agreed to purchase. The glasses were fitted to someone else like a child possibly.

I expect my total cost of $86.09 plus the return shipping by fedex of $15.99 to be returned.

This total is ...$102.08

They never respomd to any emails or Facebook messages I accidently ordered only for distance been trying to get it changed to bifocals when I can get someone through chat they say they can fix the order bit they don't now my order is on hold been trying to get my.momey.nack plus what insurance paid the glasses if they do send them to me I'll have to return because I need bifocals

On website Glasses USA, it stated that VSP insurance would accept my purchase for reimbursement. Glasses USA even provided the form. I submitted my request to VSP, but was denied.

Reason for denial was stated, “Your plan does not allow reimbursement for service(s) from a provider who in not a Preferred network Provider."

Therefore making your claim is FALSE and misrepresented.

Because the site stated VSP would reimburse me for my purchase, is my sole reason for purchasing my glasses from Glasses USA.

Dorothy Bartling Order #[protected]

I placed an order for two pairs of glasses. Order #[protected]/16/2023. I tried to call and only received pre recorded messages that did not answer my questions. I emailed customer service only to receive a response saying the email account is not monitored and even tried other email accounts listed same message. Live chat is a robot cannot get a response of any kind. I followed their instructions each time to check the status the date or progress has not changed in days.

I ordered a pair of Oakley eye glasses on August 15th. For payment I used my debit card. In order for the debit card to be authorized the correct zip code had to be entered. After the order had shipped it showed the address I used the other time I ordered to ship the glasses to. They said they sent another pair however I still haven't recieved any. I have spoke to 5 people who say "they will be there, is there anything else I can help yiu with?" NEVER ORDER THROUGH THIS COMANY. I needed new glasses as had broke mine. I am thankful for the place in town who rushed my glasses after telling them of this NIGHTMARE of a place.

I received my order from glasses usa last week of August. I was very disappointed when I received my Ray Ba RB6421 made in China instead of Italy where I was expecting it to come from. It is no wonder that the price I paid for your Ray Ban glasses is almost half the price I paid for a Safilo glass made in Italy. I am very sure that this so called Ray Ban eyeglasses will not last as all my other frames were either made in Italy or France. I ordered this Ray Ban glasses because wanted to wear it with pride and tell whoever praises it that it is made in Italy. Now I have to tell my friends that the reason Glasses USA is able to offer cheap prices is because their frames are mostly made in a cheap country such as China. Shame on you for misleading good customers like myself on cheap products"

Order placed and corfirmed: August 16, 2023

Conditions: Six business days production (even though website stipulates three days for somple lenses), then info on tracking delivery

As of August 30, 2023, 11 business days later, no info.

Phone contact and chat are entirely automated and would not even respond to the pre-formulated questions. Seems impossible to reach a real person that may be able to help. Tried several times.

Final approach, sent email August 30, 2023.

To compound the frustration, since placing my order I have received 10 emails soliciting further purchases.

I wasn't going to complain about the first issue, which is that the glasses took 4 weeks longer then had originally been stated. Fine things happen. Now just over a month after receiving the glasses the lens is popping out. OK there is a year warranty right? What that means is they offer a store credit for another pair of glasses. They are not standing behind the product that is only a month old. Don't buy any product from this company.