General Motors
reviews and complaints

Before I bring attention to this via all social media… my attorney has advised me to reach out to hopefully resolve this properly. I bought my brand new, 2016 Chevrolet Silverado truck from Pinkerton Chevrolet in Lynchburg VA in May of 2019. The 2016 truck had set on the lot for almost 3 years and was not sold. I have had all of my service completed through Pinkerton, except my last oil change because Pinkerton could not get me in timely. My transmission began acting up on Friday, December 23rd, just before Christmas. I called Pinkerton and told them about my issue and the QUICKEST they could get me in was January 3rd! My truck has approximately 68,000. My warranty ran out at almost 62,000 miles per Pinkerton. After talking to Pinkerton on the phone, I spoke with a local attorney and he told me about all the complaints and issues with [protected] Chevy and GMC trucks, the torque converters and transmissions. He also informed me of the “Policy Estimate Tool” and that GM and the dealership should work with me since I am not over the warranty mileage by very much, and with the known/documented issues. He told me that normally, with my mileage and known documented issues with these vehicles, a 90/10 or 80/20 splits would probably be their offer. He said if not, to let him know and we would go from there.

I dropped off my vehicle the afternoon of January 2nd, and informed Nicky of all of the above. She said she clearly understood and would make sure that her Service Manager knew of how close to the warranty mileage I was and that she was sure they would help take care of it. I asked her about a loaner vehicle and I was told there wasn’t any at this time but they would check again tomorrow after they looked into my trucks issue.

Today, at 1:10pm, I received a call from Nicky stating the torque converter was bad, the transmission was now bad and needs replacing as it has metal in there, and the transmission pump is bad. She had forgotten about our conversation of the “PET” and said she would talk to her manager and call me back after she went to lunch. Ooook.

At 2:30pm, I called Nicky back as I had a ride that could take me and get a loaner. She said she had talked to her Manager and the PET would only offer me 50%, because of its age, and that I needed to pay $3700 to have the transmission fixed! I asked if that was the best they could do. She said yes, that GM agreed to do that. My question.. what is Pinkerton doing to help me? Nothing. I asked how long before the vehicle would be fixed. She stated it’s on back order… but should be there within 2-3 weeks. I asked about a loaner vehicle again... and again was told there are none, but she would add my name to the list as she had lots of post it’s laying around! She said she will bring up my issue again at the 6:45am meeting to see if a loaner could be found. So, Pinkerton Chevrolet is expecting me to be without a vehicle for 3 weeks on a vehicle that doesn’t even have 70k miles on it, was bought and was completely serviced through their dealership!?! Unbelievable. I called my local insurance owner/agent to tell her about my lack of a vehicle and to see if I had anything that could help me get a rental. She asked if I had a Chevy or GMC pick up. I told her I did and she said her husbands was going out and she knew of AT LEAST 8 PEOPLE that had the same thing happen to them! Wow. Sounds just like my attorney said, clearly a problem…and goes along with all the documented issues posted all over the web.

I want to know what really can be done to take care of my vehicle, how soon it can be done, and when I can have a loaner until this is taken care of. I am not wanting a free transmission, but asking anyone to pay 50% on a severe repair that is ONLY 6000 MILES OVER THE WARRANTY when Chevrolet and GMC know there are known, repeated issues… is unacceptable. Please reach out to me as soon as possible. I look forward to hearing from you and appreciate your help.

Thanks.

Joe Hancock

[protected].

[protected]@yahoo.com

I purchased a 2022 Buick Enclave in April 2022 and was told that the microchips would be coming in the third quarter of the year. I have yet to hear from Buick on when these chips will be available. I have asked the dealership what the status is and they are in the dark also. I have paid for this chip and yet the dealerships continue to get new vehicles with the chip. GM needs to take care of the people who have already purchased vehicles before installing chips in new vehicles.

Purchased a 2015 GMC in 2020 with 43k miles. On several occassions the car has stalled while sitting at a light. Fast forward to December 2022 — while exiting a ramp, the car stalled completely without no dashboard indicator lights on to guide me to the issue. Towed to Firestone who said it was an engine issue and needed to go to an engine shop. Had it towed to an engine shop and was informed that the engine had seized, meaning that it had no oil despite having an oil change 2 months ago; also the oil indicator light never came on to let me know that the oil was low. I'm having to replace an engine on a car with 80+k miles. There was a class action lawsuit for Terrain models [protected] even though models in years [protected] have the same 2.4L Ecotech engine. Not understanding why GM does not recall these engines or vehicles knowing that there is an issue with excessive oil consumption which leads to engine trouble. Is it going to take several deaths to convince GM that this issue is dangerous.

12/30/2020 purchased used 2014 1500 Chevy Silverado 4X4 with 71,000 miles on it. June 10, 2022 at 94,200 miles the engine suffered a catastrophic failure. The valve spring on #5 broke, the retainer fell out, and the valve fell into #5. I purchased an extended warranty through a reputable company and they determined the work would be covered.

Issue #1, The dealership changed hands after my purchase and they cancelled their contract with with the warranty company. The warranty company is willing to pay out $10,800 for the repair. The dealer says the job will run $18,000.

Issue #2, There are no re-man 2014 5.3L V-8 engines available currently and there are 2000+- owners waiting for this exact engine nation wide. There is no estimate for when this issue might be resolved.

Issue #3, I was offered a loaner car from the dealer but that has never been delivered. GMC offered to reimburse for a rental after the vehicle is repaired but I can't afford the out of pocket expense while waiting for the engine and repair.

Issue #4, My GMC representative told me last week that Chevrolet was pursuing a buyback on the vehicle. Today I was informed that this is not an option any longer. This situation more than sucks. I was sold a nice vehicle that unfortunately failed. I'm still making payments on the truck to the bank and to insurance to the tune of $550 per month.

#5, Lemon laws do not protect buyers of used vehicles that are out of or do not have a transferable manufacturers warranty.This is no fault of the current dealer or me however, the current dealer has the repair check already. With no engines available I have no options. I'm out a great truck. I found the engine I need through an un-approved vendor for $3800. This is not an option for the dealer. So far my truck has been broken down for 30% of the time I have owned it. I still owe the bank $19,000.

P0128 Apparently what happens when the temp sensor on the T-Stat housing goes bad it sends a signal to the ECM that the engine is overheating, causes the temp gauge to peg to "C", shuts down A/C Compressor Clutch engagement to not exacerbate the Overheat condition and super speeds the cooling fans. Of course it's a false flag warning and the engine isn't actually running hot. At the same time a signal to the ECM also tells the Power Steering Rack that it's Super Cold out and the lube in the steering system may freeze up causing loss of steering assist.

NHTSA 17-NA-158 - MAY 2017 Needed to have Thermostat and Temperature sensor replaced. Was quoted by two dealers $1400-$1700.

Very deceiving for GM to have SEVERAL "tech bulletins" advising their techs how to properly diagnose this common "error"... but it's not a recall so they won't foot the bill for what is clearly a defect.

Car has only 59,400 / 2017 GMC Acadia All Terrain

Want covered under power train warranty. When I originally complained in 2020 that I would occasionally see that the temp gauge was remaining on cold the next day it would be fine. The problem could not be duplicated. It would randomly come and go every 3-6 months. Now that it I happening every week I looked further and found this is a common problem this should be covered. I did not know all the other problems were also tied in to this same single problem.

Steve Shelton, [protected] GMC Sierra Denali 3500 6.6l Diesel Serial Number 1GT49WEY6NF145220, leased 10/23/2021.

Within the first 1,000 miles, I noticed an event occur where the truck made a noise from the transmission tunnel jerked back and forth. I stopped in Oklahoma City, OK. at the Bob Howard GMC Dealership. It was near the end of the day and they said I would need an appointment earliest would be in4 days. Explaining I was traveling and just needed to be sure no damage was being done. the dealership did not write a ticket but did have a mechanic check for any codes that may be present. The mechanic said no codes were set, and I should drive until the Check Engine light came on showing a problem. Over the next 5,000 miles, the truck made the same noise and sound several times. Worried about the damage I stopped at a dealer in salt Lake City Utah, "Salt Lake Valley" Explained my worry and was told they could not look at it until a day or two later. Talked to Service Manager and he said he would at least see if a code was stored to show a problem. Again no ticket, no code, and I asked if they could check the fluid level in the transmission. The answer was no I would need to return in two days, and if the code showed a problem, they could check the fluid. Again stopping in Casper Wyoming, with the same results, only their Transmission person was out sick. I now have 17,000 miles on the truck, the problem is getting worse or occurring more often. still, no check engine light so I assume no code is being set. so I paid a transmission shop to check the level of fluid. He reported it was over two quarts low, added the two quarts, and said needed more. I said no and would try to find a dealer to look at it. The transmission person said he found no leaks, and it was likely low from the factory! He also stated this would cause problems, especially for running this long with a low fluid level. I have honestly tried to get a dealer to check but always met with either a return date or that if no code is shown they won't do anything else. Now the biggest worry is what harm may have been caused, the damage is there and noise and shudder is worse. Although very intermittent. Occurs once or twice every 1,000 miles sometimes more or less miles.

I own a 2016 chevy camaro ss that I still owe alot of money on. It had 19,000 miles on it when I drove it off the lot. At 40,000 miles it needed a new motor the dealership said that was going to cost $19,000. Finally after wks of complaining GM agrees to pay 70 percent. Now my car only has 48,000 miles and the display screen is total black. I've had problem after problem with this car and can't keep putting money in it. This should not be happening to a car with so little miles. Nobody from GM will even acknowledge that this car I have is junk. And they won't make it right. I need them to buy it back.

I have a 2014 Buick LaCrosse when I purchased it the rear view mirror displayed the direction which I was driving. I took my car in for an oil change in September. When the oil change was completed the mirror did display the direction. I immediately went back into the dealership to express my concern. The Advisor who came out to my car expressed it was probably the mother board that had caused the problem. I called my Service Advisor and made arrangements to return my car when he was available. And also to save the money for the replacement of the mother board. Upon the return visit on 10/27 no one was able to detect the problem. I am sure that there must a chuckle among the technicians as they said it didn’t come on my car. But Dave would continue to try and figure out the problem. The mirror that is in my car is not the mirror that came with my car. My mirror was switched. If it was damaged during my service visit it should have been stated. All the research will not the current mirror turn into my precious mirror. It may seem like a small thing to others. But that feature was very important to me. This was at Lafontaine in Ann Arbor.

My husband and I have bought 15 minimum brand new Chevys in the past 30 years. In July 2022 I went for an oil change and tire rotation. The service manager said all 4 tires are quite worn. She then said she will get with GM. She never got back with me even with me contacting her a minimum of 4 times.

In September I contacted GM. They arranged for a review at the dealership. GM concluded my tires are 50% worn.

I recently went to a service station and had the attendant check my air. The service man said miss you need new tires. I said funny that’s not what GM says.

I live in Ohio and of course we get plenty of snow,

Explain to me how or why tires are worn out at 20,000 miles. I have always had my tires last a minimum of 50,000 to 60,000 miles.

Albert Rodriguez

To:

mary.[protected]@gm.com

Cc:

Albert Rodriguez

Mon, Dec 19 at 7:52 a.m.

Miss Barra, good morning. I hope this email finds you in good health.

Please look into my case and help us.

Respectfully

On Friday, December 16, 2022 at 12:07:30 p.m. EST, Albert Rodriguez wrote:

My name is Luis Rodriguez, and I am from Toronto, Ontario.

On November 21st, 2022, I was driving down the highway when everything in my car stopped working, including the brakes, and as my car was steering toward a crash, I was able to steer it to the side of the highway I was traveling on nearly missing a fatal accident. I was driving the speed limit of 100 mph, my life nearly ended due to the car stopping without warning.

Up to Nov 12, I had been receiving by email diagnosis from OnStar telling me that everything was fine with the exception of PLEASE BOOK A MAINTENANCE APPOINTMENT when possible.

I contacted a tow truck, which took three hours to arrive, and it transported me to the Saint Clair Chevy dealers. For the next three days, I called and called, but I never received a report or was even offered any options.

On my 4th day, I reached out to Hogan Chevrolet dealer (Talked to Jorge Dausosa - 5000 Sheppard Ave.) I let them know how much work the other dealer was doing on my car. I followed their advice to move the automobile to their location. After a few days, they gave me the estimate for the car and stated that my warranty expired by 300 kilometers and that they needed to change the engine due to oil changes not being performed. I let him know that due to the pandemic's consequences, I did most of the oil changes myself. After a few days, I informed him that I would not be able to pay the estimate they offered me, which came to $12,000 plus tax, and asked if there was anything they could do to help. They said the best they can do was minus 10%.

I've been struggling so much without the car it’s been almost a month and I still don't have it.

I work very far and the car is so essential to my family and me, so told Hogan to go ahead and fix it, but I'm pleading and begging you to see if there's anything that can be done so I can have the car back and not have to pay the 12,000 plus taxes they're asking. They offer to provide me with an update during the week of December 19th, 2022.

I have been a devoted customer of GM Hogan for over 22 years, and during that time, I have owned 4 vehicles with them (a Grand Am, two Cruises, and now the Equinox). I have never missed a payment, and all of the vehicles were expertly maintained, as seen and can be proven by the records kept in their office.

I had communicated with the majority of GM levels (Many people, many phone numbers, a lot of time, opened cases, investigations, and so on, but practically everyone at GM I've spoken to has given me no hope and said the car dealer has the last word and at this point no hope that this matter can be helped or remedied.

I sincerely appreciate your time, and I hope and pray to God that you will be able to help us. While I have been able to get by, I really need the car to get by if when or how I get the car back I won't have enough money to pay for the repairs.

I would be incredibly grateful if you could check over my case and let me know if there's anything you can do to help.

I have every email, document, and piece of material related to this problem. If you require any additional information or papers, kindly get in touch with me.

God bless you.

More information on the vehicle on the estimate below:

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My wife and I were both injured yesterday when the shift cable fell off the the transmission because the clip rusted off. I got out not knowing that the truck wasn't in park . I ended up being dragged down the street on my knees attempting to stop the truck. My wife's leg was run over as she tried to help me. The truck was headed down a slight hill into oncoming traffic and could of hit someone head on. Luckily it hit a curb and stopped without killing someone.

In June 2022, due to our age, we decided to move closed to our daughter in Chicago. I went to Van Chevrolet in Scottsdale, AZ and traded in the 2019 Equinox for a 2022 Acadia 4 wheel drive Denali. We still had our Traverse (an all GM family) which we later sold because our condo in Chicago only has one parking spot. I was aware of the parking sensor retrofit. The sales manager, Drew, promised the parking sensor chip within 60 days. So, no calls. no emails. Van Chevrolet won't return my calls. My wife is afraid to park in our parking garage because it is pretty tight. She "needs" the sensor to park. We literally have a car she cannot use. It is so messed up in every way. Everyone knows the new cars are getting the sensors and the folks that did business with GMC in good faith are being ignored.

Cell [protected]

VIN 1GKKNXLS5NZ160088

I am Michael Barr. I live in Gurnee, IL.

A Buick Envision was purchased at the Kenosha, WI dealership (Palmen Buick). The sales personnel there absolutely refused to produce a purchase contract that did not contain additional warranties, such as TIRE PROTECTION, EXTENDED WARRANTY and so on. My spouse and I were surrounded by what felt like a mob scene that you see on TV. Our credit ratings were both over 700.

We signed the contract knowing that we could cancel the additional items they mandated by way of not allowing us to have a contract without them. Additionally, the interest rate and length of loan was not reflective of our good credit ratings. In addition, upon asking questions about the car, the salesman become irritated and did not want to be bothered with questions and actually told me that I ask alot of questions.

It took me two months to get those service contracts cancelled and noone from the dealership would help me do it. I had to contact the other companies myself. I also got the car refinanced. My initial interest rate was 4,7% for 84 months. The new refinancing with a different bank was 2,6% for 60 months.

Now that I got all of those issues resolved, I have found myself in a position whereas I cannot get my car serviced professionally at the local Buick Dealership (Anthony Buick/GMC). I have been there two times for oil change/tire rotation. The first time I went, they were rude and it took about two hours. I went three days ago and specifically informed them I had a coupon from their website for oil change and tire rotation for $79,95. They refused to honor that coupon and they refused to rotate my tires. When I checked out, I asked them why they did not rotate my tires, and was told that I did not request that. I did request that when I made the appointment and when I pulled into the garage and was greeted by the service tech. When I got home I checked my oil level. The oil was very dark, the fluids such as wiper fluid and so forth had not been capped off nor were there any fingerprints in the dust on the caps of those features thus indicating they had not been touched. I took my car directly to firestone and got the oil changed where it was confirmed the oil had not been changed but the oil life computer feature had been reset. You just cannot get any lower than doing a dirty trick like that.

As this is a General Motors Division, I am coming to you. I am American born and I would like to think that American products and service are something to be counted on. What I have found is that across-the-board General Motors personnel have displayed absolutely no sense or moral fiber in any regard. From what I can see, General Motors personnel are absolutely fine with taking money from you but integrity, moral conduct and general care about customers is nonexistent. Additionally, there were two service recalls on my car already that neither GM nor Buick notified me of.

We purchased the car less than one year ago. Because of what we have experienced, we are taking it to sell tomorrow and plan on buying anything other than a GM product.

If you think anything I have written here is wrong please know that I am a decorated US Veteran with moral integrity and I don't waste my time lying about such things. I am very sad that one of our nations well known industries has suffered decay from within to the point of no return.

Michael Barr

I own a 2018 Chevy Traverse that has been garage kept since we purchased it. It has 55,000 miles on it. In my opinion not a lot of miles for a vehicle that we have owned for 5 1/2 years. The check engine light came on. I brought the vehicle in and waited approximately 20 minutes for someone to talk to me. They informed me it would be approximately $150.00 to look at it. Even if there were no problems diagnosed I would still need to pay $150.00. I explained that my mechanic doesn’t charge that. The intake employee stated that all repair shops charge a fee. That repair shops hide the fees. They looked at the vehicle and stated that I had an exhaust leak at the split in the exhaust pipe that comes off the catalytic converter . They also explained that it would need a new catalytic converter. The estimate was approximately $2200.00. I have an extended warranty that still covers my vehicle. They said that was the charge. I took the car to my mechanic who is ASE certified and he stated the problem was the same as Chevy had diagnosed. I did not tell them I had previously brought it to the dealer. The mechanic also stated that it should be covered under warranty and to bring it to my dealer. My mechanic also provided me with the page in the warranty that says this problem is covered. I called and spoke with the service manager Mark at Jennings Chevrolet in Glenview, IL. Mark danced around and tried to tell me that it is not covered and that he would need to contact GM and GM takes days to get back to

Him. It has been 6 WEEKS!’ I have yet to hear from Mark or GM. I would very much appreciate an email or

Phone call back regarding this issue . My name is Patrick [protected]. Email is [protected]@sbcglobal.net. Thank you

For the last 6 months the dash on this vehicle will go dark and later come back on. When it goes out The Tach, the speedometer, all gauges and I.C. and turn signals do not work. Sometimes it's out for two to three hours or more. It never gives you a warning. I have had it at the dealership, and they can't find the problem and at $180 per hour I can't afford to have the look all day or a week for something they can't seem to find. I my opinion this fault makes it very hazardous to drive the Equinox.

What can you do to fix this and make this vehicle drivable again.

I have a 2010 Yukon Denali XL. Upon traveling to another state several lifters decided to fail in Illinois and I was forced to rush it to a dealer and they rushed the job and got it done in four days. They replaced the cam as well as it was damaged. It cost me approximately $5100. After picking up the vehicle the next day we traveled to South Dakota on the way home to Montana the tapping noise began again. I called a mechanic to come to the gas station we were stuck at who immediately looked at it and couldn’t get it to make the noise again. So we went home. Upon arriving home I immediately, upon recommendation from the dealer in Illinois, took it to the dealer here who said it wasn’t making enough noise to replace all the lifters again. I waited some time and in a short period of time 2 lifters went again and this time the dealer insisted that I drive it to them without having it towed because they didn’t wanna pay for a tow I warned them that it could damage to the motor they agreed they would cover anything and it did and they in fact covered everything. Months went by and the same exact thing happened again and I replaced the lifters a third time at that point they said there was a cracked piston. I now noticed the engine was burning a quart of oil at 1000 and 1500 miles. It did not do that prior. The oil I’m assuming was changed each time by gm & to my understanding synthetic of correct grace for those lifters/motor has always been put in the car. I also paid to have the oil pump replaced just in case & gm at that point, had me pay for 1 new piston & yet they did the labor for free-why if they now claim zero responsibility why do that for free? I did question why we wouldn’t replace ALL pistons as is most commonly done & they refused saying they could not as it was “warranty work”. I asked if at that point it just needed a new motor as do much had been done already & was still clearly a problem & they again said no ma’am. A year went by (in a blizzard recently) and the same dash lights & traction control warning/noise & sudden loss of power happened yet again and I called same dealer-the car was towed & now they’re telling me there is no oil pressure to the lifters and that I have a spun bearing and I need a new motor and they refuse to cover anything because it has nothing to do with the lifters & is not their fault. I have documents instructing me that with lifter failure or absolutely can in fact cause damage to the engine (this is common sense) and I still cannot get them to cover anything they will not let me pick up the car and are trying to charge me $550 for towing and they’re supposed “diagnostic” work which was minimal at best. It is common sense knowledge that replacing 3 sets if lifters will cause engine damage. They also failed to replace all lifter guides multiple times as well as the VLOM ever. I spoke with the owner of GM dealer in Missoula Montana Rob Demarois he is very nice man but refuses to do anything and says it is not his problem. He recommended I get a hold of GM. I have since called a lemon law lawyer who is interested in working with me on this but I would MUCH rather GM do what is right so I don’t have to go to that route. I purchase c a car from this exact dealership years ago & will never again die yo being yelled at & told I was wrong then in fact being proven right. I was refused a loaner vehicle & had to contact owner to finally get one last time the lifters were replaced. This is the fault of GMs faulty lifters which is well documented in several class action & other cases. I will upload the docs from 2 repairs, there was another lifter repair between the 2, but other docs are in the car at dealer & they will not release the vehicle to me until I pay. Please contact me!

I have been trying to complete the sale of a 2021 Silverado and since NOVEMER 28th we have been stonewalled, delayed, and frustrated over getting just a copy of the title for the bank's paperwork faxed to St. Mary's Bank. The loan officer asked for the 10 day payoff with per diem rate at the same time. It took them 7 days to fax the copy of the title over and they didn't send the payoff information. I had to call them several times just to get the title, now I'm doing it again to get the payoff information. This is the 21st century, NOTHING takes 24-48 hours to fax a single document, never mind SEVEN days. This is holding up the sale of the truck and everyone involved is stressed and frustrated. We are now nearing 2 full weeks without getting the information we need. If I don't get any satisfaction by tomorrow Dec 9, 2022 I am contacting the Better Business Bureau

Acct number: [protected] - Alexander Mavrogeorge

when my wife and i are both in the car and the seat memory kicks in, the seat jams me against the steering wheel

and sometimes it moves her all the way back to my position.

The dealer said to leave 1 key home

that is the stupidest thing I ever heard.

even if we stop at a store and she remains in the car, i get in and the seat jams me against the steering wheel.

Dear Sir ,

I just spent $600 to replace the transmission fluid in my 2016 Corvette

with only 8,000 miles ! I was told by the dealer that the original fluid had

some quality issues and they now have a better product !

My Vette had been hesitating during shifting and apparently this fluid and /

or the Torque Converter is bad ! They changed the fluid to a new and

better product in " hopes " it will fix the issue ! If not , I am to return to

vehicle to have the Torque Converter replaced at a cost of $4,200 and this

is all at my expense !

Please advise as this seems like it should have been covered by a recall

and /or under warranty ! I never received any such information !

Thank you for understanding my concern !

Dennis Kessen

I bought this vehicle 8/15/2022. First I got a car that was not registered to me now the car I got back break light is out. I work for GMC AutoNation on Mendenhall. I asked them in the service department to look at it & fix the problem but nothing has been done. I got Hired 10/10/2022. I am a Sales person. New to the whole car business. But I need my car repaired. Please look into this matter. Also I am a Christian & they are making me work on Sundays. I told them I go to church in Sunday. They threatened my job. I like my job but this store is a mess from Top Management on down.

Respectfully submitted

Relissha Franklin-Collins