Frigidaire
reviews and complaints

I purchased my Frigidaire refrigerator in October 2021. In October 2022, before a full year my fridge stopped working. It would no longer get cold. When I called to schedule an appointment, I could not get an appointment for over a week. Then when the technician came out, he evaluated the issue for 5 minutes and stated he had to order parts but, their main computer system was down, and he did not know when he would be able to get the parts because they were using a manual spreadsheet to order parts. The technician also stated he did not have a date/time of when he would be able to return to my home to complete the repairs. At this point a few weeks had passed and I did not hear from anyone (Frigidaire) with any updates. I reached out to Frigidaire. I spoke with a representative but, she couldn't provide me with any updates. I was given the run around until I finally was able to reach a supervisor. Long story short, Frigidaire said that they could finally complete the repairs almost a month later but, at this point I had to replace my fridge because, I not only have a child in my home to feed, but the Thanksgiving holiday was coming up. I lost hundreds of dollars' worth of food that could not be replaced. The technician never reached out, and I had to contact the company again to cancel. The company decided to only replace the extended warranty amount I had placed on the fridge. However, I paid for two additional warranties, one during the purchase but, I only received reimbursement for one. After this, my complaint went cold.

Sept 19, 2022 I began e-mail conversation about a defective Frigidaire ice maker (case #CF092722430429). The support center instructed me as to all information needed for the warranty process. I sent the bill of sale; pics of the unit front and rear; a clear pic of model and serial number and detailed information of defect.

On Sept 29 I received an e-mail with instructions to return the Frigidaire ice maker to TRIUS,1000 East 223rd St., Carson, CA 90745. I followed all instructions and sent it to this address by UPS and then was notified Oct. 24, 2022 the refund request had been approved; expect a check on its way. Date issued: 10/21/22; Tracking #[protected]; by FedEx G. (I tried tracking this number several times and it said so such tracking number was found)

Once I received the check I was to notify them.

I have since tried to contact the address e-mail ([protected]@curtiscs.com) repeatedly and no one responds back to me. The refund was to be $99.00.

The customer support rep from Curtis International Ltd was Samantha Love.

I bought a Laundry Center from Lowes not two years ago. The dryer stopped working at the end of September, I had not renewed the warranty. I paid $350 for a trusted repair man to check it out, order a part, and the 1st dryer board as suggested by customer support @Frigidaire. He come back and replaced it. That did not work, he told me there are no diagnostic tools for this unit. I called the brand and complained, and they sent the two more boards to the repair office, the same repair man came out and replaced them both and that did not work.

Next, the repairman replaced the wire harness for the dryer, its still does not work. When he called customer care for what to do next, he was told they were no longer allowed to communicate with him. That the issue has been accelerated. I was told the same thing by Social Care.

I was called by a secretary, the number stated unknown, so she called three times and said that because I did not have an extended warranty they could not help. That was before the wire harness was replaced.

Social care wrote back: Hi Karen, We see our Executive Liaison is now assisting you with this matter. We ask that you continue to work directly with her for further assistance. -Bianca

No one has contacted me since. I have paid over $600 in repairs so far and no one can tell me if this machine is fixable.

On 12/14/22, I went to put food in the oven to cook and the window door to the oven exploded, shattering glass everywhere. I just moved into the new home 1yr and 1 month ago. It missed my face by inches. That ran my blood pressure and up. I have been getting the run around all day with. The risk management department said I should contact the customer engagement center. They keep hanging up on me.

Warranty service after the sale is less than poor. Called on 10/26 and set up service call for 10/31 (WO93744248). Paid the deductible. No Show, no call. Called again 12/12 on hold for 1hr 7 min. New work order ([protected]) generated and would hear back in 24 hours. Nothing. Called their service provider and was informed that they will not work on Extended Warranty work. Called 12/14, 30 minutes on call and no resolution was reached. Told the work order would be held open until 12/15. So will need to start another work order on 12/16. Was staying on the line to leave a review as instructed by Joy, but the call was disconnected. Absolutely disappointed in the warranty work or lack thereof.

Purchased entire suite of frigidaire product 7/19/2021 for a house we were renovating. Moved into house 11/21/2021 – this is when we first unpacked the refrigerator and started using it 10/4/2022 – freezer couldn’t get to temp, alarm would go off – everything else functioning. 10/17/2022 a&e tech came out to troubleshoot completely disabling the appliance. Ordered new parts 11/7/2022 a&e tech came back to install new parts, assured us it was fixed. 11/8/2022 – still not working a&e came out again to find the tech from 10/7 botched the repair. Told us we were out of warranty and he couldn’t do anything. Spent over an hour on the phone with frigidaire to get a new appt (under warranty). 11/9/2022 – a&e said they would have a tech out – he was a no-show. 11/11/2022 – a&e sent a tech out to reaffirm that tech from 11/7 used the wrong sautering and coils and destroyed new parts requiring a new order. 12/13/2022 – frigidaire said the parts are on backorder. We are now going on over 2 months living out of coolers. Living in new england, most things are freezing outdoors so we have to limit the food we have in the house for our family of four and my husband has had to take 5 days off of work as the window they give us is from 8-5. Its impossible to get through to frigidaire and they are not willing to do anything to help resolve this issue. I am at my wits end. The holidays are coming, I would like to host my family but this makes it very difficult when I can’t even offer someone ice for their drink.

Nonworking laundry unit. I have had an issue with my dryer on this laundry unit that I received in August and I’ve had several technicians to come to fix it and unfortunately as of today I had another technician that came out and now he’s gotta order more parts which means he’ll have to come back and hopefully it will be repaired. I don’t know the policy on how many times it takes any technicians to come out to repair unit before they declared the unit unrepairable or a limit but it’s costing me to go to the laundromat as well as I have the used part in a brand new part sitting on my deck that I am now left to dispose of. I am stuck with a situation of I have no idea who is responsible for one vaccine or declaring this laundry system unrepairable into disposing of parts that were replaced or brand new never opened and not used.

FFTR1814W - SN BA24516897

Bought new 11/12/2022; doesn't cool

Cust Service Rep 1 (11/28/22) = we'll send a repairman, waited a couple of days.

Repairman arrives, he can't fix refrigerator. Says he'll file a report

Cust Service Rep 2 (12/5/22) = we have not received report from repairman. I'll check with RL Electric and call you back.

I waited all day Monday and Tuesday for a callback that never came.

Customer Service Rep 3 (12/7/22) = we have not gotten report. I asked to speak with a supervisor = "I don't have a supervisor" when I asked again "Supervisors are unavailable". I asked the issue to be forward to a supervisor with a callback to me. Response "Not Possible". I asked that he reach out to RL Electric for the report. Response "Not Possible". I have been without a working refrigerator since Hurricane IAN in September.

So far, I have spent $1084.86 on the ice maker on Frigidaire LFHD2251TF5 4A84525119. It would have been a lot more, but my service company Alpha Omega Appliance Service, 2400n Austin Ave, Georgetown,TX, 78626, [protected], waived some of the charges. Some of the issues were 1. Not making ice—2 times; 2. Replace valve. 3. Install kit from Frigidaire that was supposed to fix the issue; 4. Tiny bits of styrofoam in the ice—2 times; 5. Cracked ice maker bucket. I called customer service. Waited nearly an hour to speak to a human (maybe robot) who just kept repeating that it was out of warranty. Finally, she said they would send a tech, at my expense, to certify it was not able to be fixed, despite my telling her the issues were resolved each time, only to have another one pop up. DO NOT BUY A FRIGIDAIRE APPLIANCE. Crappy customer service on a crappy appliance

We purchased the product in February 2022/ In July 2022 the repair tech told us the freezer door needed to be replaced. the door was ordered in July . It is now November 30 and the repair company has no info about a new door being sent to fix our problem. How much longer do we have to wait? I thought Frigidaire was a reputable company. what is going on?

Brand new range / oven included with purchase of my new build home. Unit is less than 3 months old (product registered for warranty). Smelled continuous gas. Gas company came out and sealed a leak to the hose. An hour later, smell was stronger. Gas company came back out and red tagged my oven saying it is defective and actively leaking gas while off. Entire unit was disconnected and I was advised, under no circumstance, to reconnect. Frigidaire contracted repair tech came out (was told scheduled for 11/22 but they did not show until 11/29 and effectively ruined Thanksgiving for my family). Repair tech reconnected gas, said nothing was wrong, and left. Less than an hour later my entire kitchen/living room smells of gas. Frigidaire refuses to send a tech within a reasonable period (earliest appointment 5 days out). My family's safety is at stake because Frigidaire refuses to stand behind their product and a tech they sent ignored the gas company directive. Company also refuses to allow me to pay up front for a non-contracted repair tech to come and seek reimbursement.

My name is Kevin Perry. I filed a warranty claim on a top mount refrigerator in May of 2021. Your company sent repair people out 3-4 times over the course of 3 months never repairing the refrigerator. I have made approximately 15-20 calls to your company each taking 45-60 minutes on average of my time. I have exchanged emails with a lady named Michelle. She says she totaled the unit and mailed reports to the appliance store that I purchased the refrigerator from on two occasions starting in October. I also furnished her with the store managers name, cell phone number and email. The store denies receiving anything. I have emailed Michelle this information as well as tried to call. I was requesting a copy of what she sent so I could hand delivery it to the store since everyone involved just places blame on each other. I have no idea if your company furnishes the replacement refrigerator or if the store does. If I don’t get this resolved this month I will pursue legal action. For something so simple your company has made it a nightmare. It is now about principal.

Kevin Perry [protected]

35 Esquire Lewis Road

Humboldt Tn

Appliance is located at my home of 510 Clinton Dr Brownsville Tn

I purchased a top freezer stainless steel finish refrigerator in July 2022 from PC Richards.

I started to notice that the food in there was freezing, even though the dial was on the recommended setting. So I lowered the dial just a little and then noticed my food was not cold enough! So this went on for a few weeks trying to find the right spot to set it on.

After my third batch of ruined food I called PC Richard and they sent a service man to check. He said my temperature sensor was broken! No big secret there. He said he would need to order parts to be replaced. I said that I wanted a new fridge sent as this one is surley a lemon. He said it’s not his department to order me a new one.

I then called Frigidaire and was told no teplac mental will be issued until it breaks down 3 more times and only if the service man seems it unfixable!

Please help me rectify this problem as I do not want to be stile with this faulty appliance!

I have a washer dryer deemed not fixable and been without three months you have 5 business days to deliver like you have promised to deliver multiple times, ive reached out to a lawyer and better business business bureau , getting ready to blow up social media on this...[protected] replace soon or get sued

We purchased our $3,400.94 refrigerator/freezer on 04/12/22 and soon after we got it, the bottom freezer door was not closing properly. The first few times, we assumed we just forgot to close it correctly but it became apparent that it is the freezer itself. I have spoken to Frigidaire service five times, spending at least and hour on the phone each time, and they have been unable to address this problem and I am extremely dissatisfied. None of the repair places they have suggested are willing to come and fix it. This is obscene and unacceptable.

Christian Moreno/Yesenia Moreno

2409 Raspberry LN

Pasadena, TX 77502

Model Number: ffht1425vv

Serial number: 1k15373817

To whom it may concern:

I am filing a complaint with Frigidaire in regard to a purchase I made May 30, 2022. I purchased the above new refrigerator and 2 months after purchase it stopped freezing and cooling. I called customer service and they indicated that a technician would come out and inspect it.

They came out in September and I was told a new part was needed. Then I called to get an update and I was told they were unable to give me an estimated time when part would arrive. A few weeks later another appointment was then scheduled for tech to come out again I even received an email confirmation and technician did not show up on scheduled date and I did not receive a phone call. At a different time technician finally came out and when he went to switch part out he mentioned he had the wrong part.

Next time, another technician came back out again and told me part was wrong again and that welding needed to be done.

I called again on 11/15/22 and the customer service representative was very rude and would not allow me to speak to a manager. I have no idea what is next at this point, I want a full refund! I have not had a working refrigerator since September, and no one is helping me! The customer service you have does not help.

Please send me a refund, I will be glad to have Frigidaire come and pick up this non-working refrigerator that I initially purchased from Home Depot.

Purchased June 5, 2021 Compressor failed October 11, 2022. 5 yr warranty is parts only and the labor is $600 so bought a new GE. Most infuriating is that the Frigidaire website will not allow any negative reviews of their products. I tried 5x to get the complaint published by watering the rhetoric down -denied. This is deceitful and should be discontinued. Buyer beware.

Our first unit arrived the workers installed it and left. We went to open the bottom drawer and it was not actually attached to the oven, screws were missing and the side piece was not lined up, falling off when you opened it. We turned the oven on and the light would stay on after closing the door. We then realized that the door was also not lined up and fully closing. In turn, the oven was not reaching proper temperature. We called Home Depot and they were able to get service out to us. The service tech arrived and stated that it was a malfunction and would not be able to be fixed. He would have another unit sent out to us. We had a date for the new unit to arrive, and it was installed. I went to use the oven and even though it was set to 425 degrees, the temperature gauge would not go above 300 degrees, even with keeping the oven door closed for a prolonged period of time. I placed food into the over and it would not cook due to the temperature not being accurate. We turned the oven up to 450 and the coils became very red and the temperature gauge was then over 550 degrees and it looked like we had on broil, not bake. It them burned everything that I was cooking in under four minutes. I have now during the course of this evening have had to throw out food twice for being undercooked and also burnt. We called Home Depot again and they were able to get yet another service tech out. He tried to adjust it under the control panel, but also put in for us to have another over brought out. Looking back, the first two were the least of our problems. A third unit was delivered out to us around October 26, we were able to use it initially, the stove working without any issues. On October 30,2022, I was wiping a turned OFF stove that we had NOT USED that day with a damp cloth and the stove made an exploding sound, sprayed sparks and embers, tripping the circuit breaker. This also resulted in a hole in the plastic of our unit cover exposing a wire. So we called Home Depot again and for a third time, we are scheduled to have a service tech come out. The following week, I tried turning on the oven, and we stayed away from using the stove. The oven was no longer holding temperature yet again and would not go above 300 degrees. I closed the door on the oven, the exploding sound happened again, and I got sprayed with the embers hitting both my clothing and my floor. Thankfully at this time, neither or my small children were nearby. The circuit tripped again and we left it off. This Wednesday, November 9, another service tech arrived at our home. We turned the circuit back on for him to look at the oven. As my husband was telling him about the issue, he asked if the tech would need to remove the top of the range. As my husband touched the side of the range, it exploded and sparked in front of both him and the service tech, tripping the breaker. The service tech then told him under no condition to turn the breaker back on and that this is classified as a fire hazard, so all electricity needs to be cut off to it. I am thankful again, that it was not one of my children that touched the unit. This time the issue happened without the oven or stove being on. I spoke with Home Depot again to figure out how to proceed from there. I no longer want this unit, it needs to be out of my house and all I simply want is a refund so that we can purchase another brand. I was told that they unable to get anywhere and gave me the number for the warranty company. I then wasted yet another hour sitting on a call with the warranty company only to be told that they now have to send out a service tech, but they cannot get anyone to me until November 17. Then they will decide what will happen from there. I have now not had a stove or oven that has worked since September. This is a brand new unit and I should not be having all of these issues. I do not want a fourth one, I do not want this one attempted to be fixed. I am not actually sure what I am supposed to do to cook for my family. We cannot eat using only a microwave.

Bought a side by side refrigerator Less than 2 months ago, Ice maker stopped working. Went through all the stupid robot answer to get to live rep, was told it would be $40 to troubleshoot issue. TOLD THEM THEY WERE CRAZY, bottom line was given a appointment for Monday for repair tech to correct issue. Well here it is Friday and the repair company called to say FRIGIDAIRE over promised and quickest appointment would be Wednesday. DO NOT BUY Frigidaire products.

Unit stopped cooling on 08/27/22, while still under original warranty. Called Frigidaire's customer service this date. Finally got repair person on 09/28. Said unit was dead. Received message from Frigidaire on 10/04 that replacement unit would be sent. Received e-mail on 10/17 that arrangements being made to deliver replacement. For a week, their system was done and couldn't even respond with anything. Today, 11/10/22, still waiting; customer service has no information.

Unfortunately, we had spent more than $6,000 on two professional series units a month before this freezer stopped working. Based on our experience, we regret this purchase as we have no confidence in the warranty. This experience has been totally unacceptable. We will NEVER purchase another Frigidaire or Electrolux appliance nor would we every recommend.