First National Bank [FNB] South Africa
reviews and complaints

Please do not use this service, they and the lawyers they assign you do not care about your case, they make mistakes and no one takes accountability for it, to date I am awaiting feedback on my case but there is no urgency other than "sorry maam we will help deal with it" 1 or two emails get sent and nothing more is done. It has been extremely difficult dealing with them due to no urgency,no care. Disgusting and very dissatisfied in what I have been paying monthly for such bad service.

I have now for the second time this year had to cancel my card due to fraudulent transaction. I logged first time in January 2023 and then now again November 2023. I was told it takes 7-45 working days for it to be investigated and to give me feedback. It has now been 10x months since the first incident and no feedback or my money given back! Honestly how long does this take or is my case not serious enough due to the amount that was taken. This is such an inconvenience to have my card cancelled twice already this year and all the admin around getting a new one plus the fact that money has been taken off my account this time of almost R1000 . Whom do i need to speak to, to get this looked into and returning my money! At this point im looking at moving to another bank with more sufficient customer service

I have been a customer with fnb for very long and since covid i have fallen under debt review now just over 3 years later of not missing one payment my debt review company has notified me that fnb wants more money from me which is not right at all ! I am being treated very poorly and unfairly and me and my debt review company have been struggling to get answers for over 5 months now and every month i still have to pay my debit order which is a lot of money for me as i work for myself and dont earn a steady income ! I am extremely disappointed and heart broken that i have to go through all of this stress and injustice I wil never ever have trust in Fnb again as a result of the way they conduct their bussiness and also do this to so many other customers ! No one can assist us and we have to wait weeks on end just to recieve one email and still not the answers we are looking for i just want to get this over with so i can move on with my life ! I need help !

My ewallet money that was sent in August 2023 i cant withdraw since my number was block after experiencing fraud. I have calling fnb and being sent from pillar to post with no help. I want my money that was sent to my number and it looks like no one is willing to help me

See below i sent and haven't gotten any respond

Gooday Thembinkosi

May name is Jeannette Nomsa Molele ID [protected] and my number is [protected]. Will you please assist me to unblock my number [protected], I have money that has been sent throught E-Wallet and I cant access it since from August 2023. I will really appreciate your help.

Regards

JN Molele

One of the tellers at FNB made a loan using my details without my consent on the 1st March 2021 at Mthatha. I've been up and down writting emails and going to P.E trying to resolve this issue and all I'm getting is no solution instead I'm being asked same questions over and over again. One teller told me that the money was transferred to my account and immediately transfered out of my account, she told me that my account was used to steal this money from the bank by someone inside the bank yet it is hard for FNB be to help me resolve this matter. It's been years going back and forth on the same issue and the solution or the rotten apple can't be found, instead they harrasing me with phone calls and lots of emails. Please help me resolve this matter.

I was frauded through my virtual card from FNB last month called the FNB fraud helpline on the same day to report the incident and I was told to wait for ten days while they conducted an investigation. after ten days I called FNB to find out about the case and I was told to wait for 30 days. I have proven to FNB that this was entirely not my fault and I trusted them as my bank to protect my money what angers me most is the fact that all these strings of transactions were not even picked up by the bank but they are busy frustrating me as if I frauded myself I have been with this bank for years and the level of customer service I have received lately is disgusting and frustrating FNB I need to know what is happening with the case why are you giving me a cold should how far must I go to get answers and my money back that you have borrowed me and allowed scammers to exploit it.

I am currently under debt review and my home loan is also registered so on the 21 August 2023 I received a call informing me that I am in areas with 61 days and I must make immediate payment of R10 000.

So I took it upon myself to find out what is happening, apparently Debt Buster has been making payment to a wrong Bond account

Please help me to resolve this matter since I don't want to lose my house.

Greetings,

I have a complaint: date 30June 2023 time 14;20

I have a 20:20 flight to Cape Town from Lanseria International Airport Today.

I am refused access FNB XL slow lounge their reasons are I am too early. They said it’s full. However it’s empty.

I told them I am from work in Germiston, I requested to be released early. I had to be early to beat traffic. They refused still.

I told them at OR Tambo and Cape Town they allow me access.

The customer service is bad they are rude , can you get hold of them and help me have access as I left work in my office I can’t just stay down stairs .

Please intervene as they are just rude they even say I must go to the competition Bidvest slow lounge.

They just looking at me disrespectful and talk to me unprofessional.

I can’t allow this when fnb rewards needs to be a compliment but service of staff is disrespectful.

Kind Regards,

Billy Sigudla

I made the purchase of the materials almost 3 weeks ago and the payments are not taken the same day and it was that night that my account was debited. I want to understand why you don’t take the money when we do the transaction? I made the transaction since 7 June 2023 and For me everything was fine and now I received at 3am today 28. June 2023. How do I pay knowing that I had to make other transactions. Why wait more than 3 weeks to withdraw the money from my account... How do I pay the rent? electricity and everything else.

I had an incident on the 25th April 2023 where an amount of R18 000 were withdrawn out of my account. I received an message which stated that my FNB account will be blocked I need to update my information.. After opening the link the money starts to deduct from my account. I went to the FNB bank at De Aar, because I was working there for the week.. I filed a complaint and stopped my card, but the money were already withdrawn. I phoned the fraud department after almost 2 weeks and the person indicated to me that only R8500 will be refunded.. I question the guy and he said I gave access. On Sunday, 18th June 2023 I spoke to one of FNB clients Mrs A Cedras and she told me the exact same incident happened to her of R6000 and FNB refunded her with the whole amount.

I just feel that I was treated unfairly, seeing that we both are customers at FNB and the same incident happened to us and I am treated differently.. This is unacceptable, I have been a loyal FNB client for over 20 years and this is the way I am treated? I am highly dissatisfied.. I need this to be reviewed ASAP.

Speedpoint devices were handed back and cancelled via email and the bank continued to run the debit orders on the account even after trying to get them to respond, I made an effort to contact them to resolve the issue with no response, then they decide to debit R16,531.66 from another account without any communication or notice. I would strongly advise future customers to avoid FNB as I have been a long term client with them for over 15 years and am continually having problems with them and their customer support is non existent.

Im very disappointment with Ernest from Greenstone branch for lack of service. The reason I moved away from FNB. Even after the move, Im trying this whole week to settle a revolving loan. Went into the bank on Monday morning at 9am. They are closed as their generator is not working. Returned around 11am, discussed my request with Ernest to settle the loan and close the account - funds already transferred into the account. He told me to send a letter through to request which I did later around 2pm. Friday evening the loan is still not resolved and more fees are just being charged, as this is now running over month end. Five working days and it is still not settled and closed. On Thursday when I followed up with Ernest, I just received a response "Kindly note your request is with our loan team". Terrible service and I would not recommend FNB business banking.

Even though there is a settle option on my banking profile, it gives me an error every time I try, and deducts fees.

I lodged a fraud case with FNB where I was scammed out of R24000.00.

They registered the case with Ref: [protected]. The money was paid into a Capitec account. I was told by the operator that the money was secured and I will be informed of outcome.

At a later stage I phoned the fraud department and was told that the case is with the investigator a certain Mr Baloi. They gave me his phone number as [protected]. After various attempts I could not get through to him. I have sent emails to the fraud department, but no feedback. It is now 2 months, and not a single word from them.

This is absolute rediculous and in poor taste that a bank like FNB give such poor service.

Good day I need hello Peter to assist me I have a complaint with FNB Daveyton mall branch I went to the bank to ask for account closure since February the 27 then they told me to go get required documents for the account to be closed I did as the asked and they told me the account will be closed within 31 working days I waited for the 31 days to pass then went back to the branch to check if the account was closed only to find out than account is not closed then they told me they was a system error I should waited for another 5 working days but still that 5 working days passed and the account is not yet closed when I went for the third time to the branch they told me they can't assist me then they out me through call center even on the call center side I have been waiting for the response nothing have happened

Contact number [protected]

Name junior Sobopha

Regards

O banco solicitou meus dados para abrir uma conta não residente , e me cobra uma taxa no valor de US$1,750.00

Análise abaixo o email >>>>

Email recebido : [protected]@live.co.za

Attn: Lidia Reid De Souza Correa, Date: 20th April 2023

Good day, we received your mail attached with a copy of the form we sent to you, the form was well filled, you are required to send us the sum of (US$1,750.00 dollars) to enable us open a non-resident dollar account on your name with our bank and activate the account where your funds will lodge first for onward transfer to your private account in your country, this is because of the huge amount that is involve.

Remember that the account information will be forwarded to you as soon as the account is opened and the (US$1,750.00 dollars) will be included in your sum of (US$35,000,000.00 dollars) that will be transfer to your private account in your country, a VISA DEBIT CARD can also be send to you as soon as the account is opened, but that is on demand, Let us know when you are ready to pay the fees so that we can send you the information you may need to pay the fees.

Thanks for your co-operation.

Yours sincerely,

Mr. Peterson Dube,

Phone: +[protected].

First National Bank, a division of First Rand Bank Limited.

6th Floor, 1 First Place

First National Bank, Bank City

Cnr Simmonds and Pritchard Streets

Johannesburg,

South Africa.

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Dear sir/madam

My account was frozen due to fraud suspect by FNB for the payment that was made by Mr Jasoni M.E to my saving account since the 14th of march 2023 till this date. I've made call to the fraud department regarding the matter but still no one has assisted me to get hold of the fraud investigator who blocked my account so that he can unblock it. The agents keep on telling me about escalating the case to the investigator but still the is no any sort of communication from the fraud department including the FNB manager who got the case escalating. The fraud department including the FNB is failing me as a customer.

My contact number: [protected]

My email address: [protected]@gmail.com

Please assist

Regards

Tladi K E

My father banked with FNB all his life - and had his will with FNB and FNB as executors. he passed away 10 Feb 2023 In ENGLAND, as he was with me - I live in England . I have contacted Fiduciary more than once to inform them he passed and that I have kicked off the process to get a SA death certificate via SA House in London. I keep asking what the process is, and for guidance around what other documents I will need- so far I have had no response other than "we will get back to you in 2 days" and 2 days keep passing and I keep asking again. I had a teams call arranged with them for today but it was cancelled as the email I received from Natasja Pillay implies that she thinks I am trying to commit fraud as home affairs doesn't know he is deceased. That is what a SA Death Certificate means - surely? She keeps asking me for all sorts of SA information which I do not have and hence my question for guidance. I have posed a list of questions to her but get no answers. This is already a difficult time and the Fiduciary team are making it 1 million times worse. There is no empathy or understanding, no assistance at all. What on earth is one to do in this circumstance - you reach out for help and get insults and arrogance in return - is this what banking in SA has come to? This is absolutely appalling.

During February 2023, I applied for a loan with my bank of the last 6+ years, which is FNB. I am going through a never ending divorce and need the money to get the divorce finalized.

I applied and the information regarding my current situation was disclosed and I was assured that its not a problem and was approved. I was asked if I am comfortable that they phone my STBX husband for spousal consent, and I indicated that we have not been living together, nor had a very civilised relationship at the moment and I doubt he will give consent. They assured me that they will not divulge the information, but will merely ask if we are married COP.

Long story short, after that, FNB proceeded to contact my STBX husband and the situation escalated to such an extend, that he got the police involved (he falsified incidents and gave false information as facts) and almost locked me up - this was a direct flow from the fact that the bank did not honor their word and divulged sensitive information, putting my kids and my life in danger.

When I contacted them, and had several secure chat messages with them (which they have now conveniently removed), they kept on saying there is nothing they can do and that is their procedure.

I then proceeded to ask them - since they want to hammer on procedure and spousal consent is required in any COP marriages and transactions, why they removed myself from our joint account, without my consent and restricting my access to actual money (which has now forced me to have to borrow money to sort out this nonsense). They refused to answer me and kept transferring me to another agent. I am still waiting for an answer on this!

I also asked why I was able to get a Covid-19 Cashflow relief loan, as well as finance via Wesbank for leisure, WITHOUT spousal consent. I have given them exactly the same information back then, indicating the separation and the marriage COP. I am not receiving any answers!

So why do FNB feel they can play God like this? These procedures exist, purely when it suits them or when the other party has more finances (In two instances, these procedures were ignored - even when I went to the bank and asked why my joint account was restricted and removed, they told me that there is nothing they can do about it... What? - Please explain to me how you can restrict access to money, claim you cannot do anything about it - you didnt get spousal consent from me and still claim the same thing when applying for a loan, now insisting on spousal consent!) This is PURE discrimination and you are also enabling Gender Based Violence and Abuse to the fullest extend by your actions.

I need urgent intervention and assistance in this matter.

Thank you kindly

Kind regards.

Petro Joubert

[protected]

Good day, Ive opened a new Credit card at FNB after my first payment lastweek friday, FNB fraud department blocked my card. they needed my proof of income . afterwards fnb told me to make first payment and so i did of R850. i was approved for credit limit of R12 000, with confirmation that its active but still placed on hold. after fraud department confirmed that my account is now active still no balance its been 8 days, ive called out R200 airtime just to be transfered to the next consultant. this is terrible service now they are closed how conviniant.

Today the 17 February 2023 at 14:40 I received an email stating that a fraud case was opened on my business account I should provide proof that all what the compliant is talking about is not true. I didn't take time as I know we owe no one and provided all the proof needed even reach out on their social media platform about this case. The case they're are are talking about it is said that it happened on the 15 December 2022 as now we are almost 3 months ahead from that date I have so many questions as to why if this really happened wasn't reported early besides that before this I had lost money with FNB trying to make an withdrawal now I am told that my account was placed on hold so quickly but with all the evidence I provided they can reply to me or at least tell me a way forward it's the beginning of the year and I had already started expanding my business and this happens, I really thought FNB was of the safest banks to bank with but I am disappointed again worse is they even put my personal account on hold.