Florida Power & Light [FPL]
reviews and complaints

Your company sucks, all the money you rip us off for and you can't even staff your call center sufficiently. You automated service is useless. I don't have 30-40 minutes to wait on the phone. When you actually do get through the waste of human flesh are incompetent and sometimes rude. I guess it doesn't matter, FPL is a monopoly and doesn't need to take care of their customers.

What I dont understand is that if FPL offers the service of payment arrangements, why do they penalize use if we use the service twice in 6 months. I'm having trouble paying for FPL at this time it is the middle of summer my bill is almost $300 a month and I was not prepared to pay that much. If they understand I'm having trouble paying, but I pay them every month and never roll the balance. Now I have to pay them $353 for an extra deposit because i'm having financial difficulties plus my monthly bill. I've never not paid to the point service was turned off but It's a slap in the face that I need help. I asked for the help and i'm being punished for it. I already paid the late fee when I make the payment arrangements for the late fee. What happens if I cant afford the deposit and this months bill. Will you turn off the service and charge me to reconnect also?

FPL was to complete a new home service. They were a no show on 9/8/2023 and 9/26/2023. Our home cannot proceed without power to pass county inspections. No one answers the phone and return messages. How can a monopoly company behave in this way? Everything for our project is complete except for the electric company showing up! What can be done?

Catherine McLaughlin

I work for an elderly lady who sold her house in May to move to an assisted living with her husband and her husband then passed away. The account was in her husband's name as she never handled bills. We sent the death certificate and the line was put in the new customers name months ago. They sent a refund check to the wife new address and with a note saying it was to her attention but they put the check only in the deceased husband's name and there is no account where a check in his name can be deposited since he is dead.

Getting a person on the phone at FPL is nearly impossible. After going though numerous menus and messages, I finally got a person who said she needed to transfer me to another person. I have now been on hold for over 30 minutes with no end in sight. How can you actually speak with a person at this company? This is insane for a public utility and this poor lady could never handle this on her own. She would not have gotten past the first 10 menus! Terrible service!

The bill has been going up each month consistently despite our energy usage remaining the same. Then suddenly I receive a bill 4 times the usual amount, and including an exorbitant deposit. I've been an FPL customer for years, and I've never had a deposit at all. We budget enough each month for our bill but cannot abruptly pay quadruple the cost. How does FPL expect us to come up with such a dramatic difference? This is extortion. They are threatening to disconnect even though we're paying, and have always paid, the monthly bill.

I had to request a payment extension due to a financial hardship I had request one before in the past 6 months it's called a financial hardship for a reason FPL now is making me pay a deposit of $1000 these people have no human decency if im asking for a payment extension what makes them think I have extra $1000 for a deposit on the light bill at this point its becoming impossible to live in Florida because it's definitely not affordable and FPL is talking advantage of poor people. I need desperate help since there's no way I can come up with$1000. I called them and they told me basically go get help and there's nothing they can do they basically are threatening 2 disconnect the service if the $1000 is not paid.

the on- call box has faulted 3 times in the past year. It was just removed from the water heater but the technician from Scope, who you sent out to remove the on- call feature advised the on- call box damaged the breaker for the hot water heater and i have no hot water. i need an electrician to come out and fix the breaker that your on -call box damaged.

phone [protected]

Date 8/27/2023, property address 8063 Oakland Place, Orlando, FL 32829. Tree debris left in front of my property, and they butchered my magnolia tree. Please have them remove these tree limbs. I have pictures to show their sloppy work.

I am not sure what I did wrong. However, you can see the pictures. Would you like FLP to leave tree limbs in front of your house and damage your magnolia tree... It seems to me that you are on their side and truly do not want to resolve the issue. I don't want their money; I just want them to clean up their mess. Thanks.

Several months ago, FPL personnel came to my house and tore-up my yard trying to repair an underground electric cable that was cut by my neighbor's cable TV service while trying to fix my neighbor's cable issues. Following restoration of power by FPL, my AC unit stopped working so I had to call my AC repairman. He had to replace the relay switch because it had burned-out. I had to pay $275 to fix the AC. He told me the in-coming voltage into the unit was excessively high. I called your office and asked if someone could come to verify the voltage amount that my unit was receiving, but no one ever came. The unit stopped cooling again today and the AC repairman told me it was due to the same issue. Before I resort to other measures, I would like to re-request that you send a qualified agent to checkout this problem. I need to know about the voltage before I can proceed on what to do next. Thank you.

On August 21st 2023, PL came to my house and butchered my tree that is on the side of my house. I see no reason or doing this, the tree was not by the power lines at all. It sits back away from the power lines on the side of my house. The chopped up the top of the tree making it look really bad. We were not notified that they were going to do this, nor did they bother to knock on the door and tell us. The left "widow makers" in the tree, they didn't completely clean up their mess, my husband had to go and try to fix and clean up what they did. the house next to me has a tree that is literally tall enough to hit the power box transformer and they didn't touch that one. It just makes no sense to me as to why they would go into someone's yard chop up a tree, leaving it look like crap and Ias the homeowner has to deal with it.

I did not and DO NOT authorize you to encroach on my property with your big transformer box. You are not allowed to use my homesteaded property!

it will lower my property value, cause damage to my lawn, shrubs and trees and pose a fire hazard!

this is an official notification; relocate to an adjacent vacant lot, but not mine!

cheri darmanin

438 australian rd nw

palm bay 32907

[protected]

8/16/2023

FPL is a sh company not from today but for years. The stupid idiot recording keeps saying 'high volume of calls'. It is very unfortunate that there is no other power competitor in south florida to replace that mediocre incompetent company. The phone customer service is awful. I wish them hell. They mailed me a check with the also unreliable/incompetent post office never received and re issued and re mailed with that sh postal office service. They do not recognize their mistakes. Better remain in the dark and mold in the heat than using their sh service. Wish to move to another state only to skip that stupid idiot incompetent and mediocre power company.