Florida Governmental Utility Authority [FGUA]
reviews and complaints

Yes, my ex-stepdad passed away on March 30,2023. My brother and I inherited this house and property. I called to get water established and was told pay his bill of $497.00 plus reconnect fee. What? He’s deceased. ! I can’t help what happened when he was alive. The property and house is NOT in his name. He’s buried at national cemetery in Chattanooga, Tennessee. I should NOT have to pay his prior bill. Got electricity turned on with no issues. They’re refusing to turn water on. This is ridiculous. Asked attorney it’s NOT my responsibility to pay his past due bills (any bills). Living there due to financial issues and have no water.

We were never contacted about boil water notices in our neighborhood. This has happened twice in the last couple of months. I got home yesterday (8-10) and after the boil notice was lifted I did a load of laundry. My clothes were ruined I lost a black dress,3shirts and 2 pair of shorts. They were so bleached out and smelled of chlorine. When taking a shower you can smell chlorine in the house and this has been an ongoing problem. I have spoken to many of my neighbors and they are having the same issues. This Should not be happening. I would like to be compensated for the loss of my clothes.

This company does not have a supervisor or management person available! That customer service person can only pass on complaints via a call back situation and that, I am told is within a 24 to48 hour time period! How horrible is that? You cannot be given a name or phone number to this water company's employees!

I am concerned that they are taking many late fee's, and folks that are not receiving a paper bill is not aware of how many $5 that they are paying!

Like myself! I have been with them for 4 years and just learned that I was charged 4 times in 2023 for late fee's.!

I recently had a $30,000 insurance claim (caused by FGUA) that my homeowner's insurance only covered $10,000.

I was told that once my insurance claim was resolved, I could ask for the remainder of the monies spent to be covered by the insurance company of FGUA (Florida Governmental Utility Authority).

This is my official request to start the claim process so that I can resolve this issue.

I can be reached on my cell phone at [protected].

Donna Scaricaciottoli

"Donna Scotti"

[protected]@verizon.net

Yes I am complaining for the simple fact that florida department of family and children's services will give out food stamps and tell someone that their case needs to be expedited that it should be within 7 days they do not answer you they do not listen to you you tell them that you cannot upload anything to your closed in your in your portal so you were unable to upload documents so instead of them setting something up letting us be seen by caseworker i've already pinned my interview and explained my income situation and instead of that she resets knowing that i'm outside do not have a pen handy because i've had bad reception and then they go further to ask me to get a letter from a lady who has dementia and then she resets my password which locks me completely out of my account so I can't upload crap and she screams and hollers at me and hangs up when I tell her to send the password to my email so now i'm locked out of my account I cannot reset my account because of some woman who wants to scream and holler and act like an idiot who doesn't have the iq of a 3 year old if she was not a governmental employee she would have been fired flat there's no way to where you can speak to a supervisor or anything with their little deal here which is practically impossible so you there is not even an open way that you can file a complaint against them

Over a period of time I have been billed for excessive water use when noone resides in the home and water is turned off at the street. I have called and get nowhere with the utility in New Port Richey. I recently got a bill for $116.00+ and started my own campaign to get to the bottom of it. With the water turned off at the street the meter red thing was turning. I have video of it and pictures of the water meter being more and more use in this situation the last reading was 980 and the reading now is 12420. No one is there is no leaks and at that the water is shut off at the street. On another subject they insist I mail my payments to cape coral instead of the new port richey office. My bank sends out the checks 15 days before the due date. They processed the payment 2 days after the due date and charged me $5 they do this often and even though I am allowing plenty of time in the state to get it to them they are processing it after the due date. I have since changed my bill pay to send it direct to the New Port Richey office. They are impossible to get to take responsibility and I just went to check and they changed out the valve but I know from past experience they are going to try to make me pay for their water useage.

Water was turned off due to non payment on April 5th.

Customer service informed me that fgua does not reach out to inform you of water services being turned off other than a letter by mail, which I DID NOT RECEIVE.

I was hung up on several times by a rude lady who refused to give me her name; while trying to get my water tuned back on. It seemed as if this cowardly woman was maliciously ignoring my calls in an attempt to increase my payments and or delay the reactivation of my account.

This was after paying due balance and a whopping $140 reactivation payment. $140 for Turing a valve.

I don’t understand how or why this is legal.

FGUA should be ashamed of their policy’s that show utter disregard to their customers as well as their malevolent employees.

It will soon be 1 year since I've moved to Florida and became a FGUA customer. in this period of time I've only been able to successfully access the payment portal 2-3 times which then leaves me no choice but to submit my payments via phone resulting in an additional fee. I've repeatedly tried accessing the payment portal during various times of the day still with no success and receiving the error message that the portal refused to connect. Please assist in resolving this issue. I've checked my anti-virus and firewalls over all search engines and still cannot access the portal. Please provide guidance on this issue. Thanks

Summit Chase Villas Homeowners Assn, Inc

Account # 204189

12430 Summit Chase DR

Tavares, FL 32778

We are a community of Senior Citizens. (many disabled) We have had billing issues as far back as March 2022. I was working with Robert Maxwell from the Lady Lake office. I have not heard from him since December 16th. His voice mail is usually full on both the office and cell phone. We are being billed for major water leaks, in some months we are being charged twice for the water once the HOA pays and then each individual house is billed. Our regular meter is connected to the irrigation meter, no way of us telling where the leaks are coming from. Basically this is a mess in our community. WE NEED HELP. We do not feel we are being treated fairly.

Judy Perry

Vice President

Summit Chase HOA

[protected]

[protected]@gmail.com

I am the landlord for the premises **** Van Nuys Loop. My tenant Randy was living in the house and canceled services and started services at his new home. I called 12-20-22 to ask about my bill of $52.53 for acct ******17067 from July that I never got a bill till now. I spoke to Jody and she said that was a past due in between tenants from July and they made a mistake and did not mail the bill to my physical address. I paid the bill and was told I am good and the water is still in the tenants name. I have a new tenant that went 12-30-22 to start service and was told the old tenant has not disconnected service. The old tenant called and said he has an email with confirmation that service was disconnected 12-9-22. Today my tenant Breanna went again to start service and was told there is $328.62 balance and water can not be turned on for her till paid. I called and spoke to Marlene who could not help me, could not give me a manager, and can not turn service on. The house has been vacant...I did not call to reconnect in my name and yet I have $328.62 bill. They can not provide me any information as to when water turned off, when I supposedly put water in my name as they have to application for such.

The first time I called, I explained that I've noticed a pool of water on the other side of my bushes. No water pressure change, my meter looked the same. The tech arrived ring the doorbell and said I need a plumber without looking at anything. I walked him and his helper around showed him the meter, he said it was a city issue they would be back on Monday to fix it. Monday came and went and nobody showed up. I called again a week later. The lady in the phone said there was note and she would have someone out shortly to take a look . Sure enough the guy shows up rings my doorbell I open the door and says "you need to call a plumber" and I asked him how could he say that without looking at my meter he walked over to a box outside where he assumed that's were my meter was, quickly noticed that wasn't it and said we are under the impression your meter was here and I explained that I had walked the previous guys to the back to look at the meter and that's when they noticed it was a city problem. He said" oh ok well this isn't an emergency so it will get fixed eventually but it's gonna get pushed back when there is an emergency call". I totally get that but how is it that there is notes on my file, the dispatcher supposedly explained everything and he is still completely unaware of where my meter is and the first thing that comes out of his mouth is "I need to get a plumber" how about you check everything before you start assuming what I need to do and passing the cost to the client. It's a city pipe has nothing to do with my house. My driveway is gonna get messed up, that water is gonna become a breeding ground for mosquitos. I have a 3 year old and I'm currently pregnant, I don't need the additional cost of fixing my driveway and the headache of the mosquitos and the deseases they could potentially carry out of being in nasty pooled water because of his assumptions instead of actually looking for ways to get to the bottom of it. I called the customer service number again asked the lady if she actually out notes in there because the tech seemed to be unaware of what was happening. After explaining it multiple times she said she was going to contact the tech asked me to hold and said "the tech said he told you he was going to fix it" yes he did! That's not what my complaint is about.the complaint is about your techs not listening, the complaint is about your techs being quick to pass the blame to the client instead of assisting in figuring it out. The complaint is about having 0 interest in fixing the issue and without investigations saying to get a plumber. The complaint is about the excuses they provide like "I was on vacation" or "we were under the assumption" So I asked for someone in charge of the tech to give me a call back. Currently waiting. This si the only company for water in Lehigh and it would be nice to feel like they care and we are in good hands not like we are stuck with them because it's all there is and we have to take whatever ridiculous answers they come up with. I want to trust in your company, not be worried that I'm getting cheated it on every single time.

I'm a 83 year old veteran. my brother and I bought a home at 1121 Big Oak dr. Lake Wales, Fl. 33898. Three days after we moved in the sewer stopped up. everyone exept FGUA says it is their problem. They have never even sent anyone to look at it. when I call them they are very rude and snarky. The clog is at the edge of the road in the easement. I do not think that I can dig up the sewer on what is not my property. It would sure be nice to speak to some one in person and be treated like a customer and not a pest.

I was charged 297 for the month of January and was told my hose was running from 4am to 11 am due to unknown reason as we were not home a neighbor shut of hose when they realized it was running then in February I get a bill for 383 so it definitely wasn't the hose running I had FGUA come out to check for leaks which they said there weren't any I then called my landlord and he repaired a leaky toilet I then get a bill for March for 298 I sent a copy of the repair bill and they are telling me it's 90 days to monitor water usage when my last 4 1/2 years my bill was only 120 why can't the adjust bill looking back at usage instead of me have to pay another 300 that is over 900 in water bills for only 3 months that should be illegal especially when FGUA is already chargers super high rates

We live on Trask Dr in Holiday Florida. One of FGUA's treatment plant is at the end of our street, three houses down from us. Several times a week our neighborhood smells like the sewer. We can not go outside due to the horrible smell. This can not be healthy for us to smell this odor. At times it comes into our houses. Is this an EPA issue? What can be done. Please can you correct this situation? I am sure there are procedures that can be done to stop this.

This company overcharges for services. I have been a homeowner for the better part of 30 years and have recently moved to sorrento florida and have had no choice but to become the customer of fgua. I live alone, so when I questioned last months water bill over $200 and this months at $150, I was told that the actual water part of my bill was $14. The rest was maintenance fees. Seriously? I request fgua be thoroughly investigated. They are basically raping the citizens in smaller communities that dont have a loud political voice. I live 5 miles away from apopka. Is there really any reason why I shouldnt be on their water system? And I havent even addressed the poor quality. The water smells terrible, alternating between heavy (and I mean heavy sulfur) or heavy bleach. Please consider checking into this company.

FGUA took over my water billing as of October of last year. I received no notification and no bill. I didn't think anything of it because I was on auto pay with the other company. I finally received an overdue notice with a $450 water bill. My water bill has always been under $100. I called and asked for assistance. They sent out a meter guy and said it was my issue. Well. I received the following months bill that week. It was back down to $109. I had made no changes. Leaks do not fix themselves. If I had a leak that caused a super high bill I would have still had the leak and the super high bill. I have tried on numerous occasions to get help from FGU via phone, email, and mail. They refuse to acknowledge me. Other local business owners have come to me and asked about my bill because they received unexplained high bills. This month I paid my bill and something felt odd so I checked and this bill is exactly the same as last month. This company needs to be stopped. They are frauds.

 I called FGUA customer service 2x due to extremely high water bill. I have cameras that surround my home. On my camera that shows the side of my home where the meter is it shows the meter guy touching my water softener looking for the meter. Upon his search, he accidently turned my water softener on in september unbeknown to me. Instead of shutting it off or coming to let me know he walked away. Not only did he not notify me or the company, but for 2 months the meter guys failed to report the excessive, explosive leak. What if someone else accidsntly turned it on? Its the meter guys responsibility in informing me and or the water company of the leak which they did not! I am hit with this bill now, 3 months of extremely high water bill. We do not use the water softener, moved in 2 plus years ago and never once used it. My camera shows noone else by the water softener and meter which is directly behind the softener except the meter guy every month. I should not be responsible or held accountable for something someone else did. The camera I have is wireless and is connected to an app which deletes the videos after a certain time. Wasnt aware of it until I went to try to upload it to BBB. It is the water companies place and decision to doing right by their customers. However, they do not because they know they have us by the you know what. They also know that if we don't pay, they shut the water off. That is not right. If we had a choice to choose water companies, you bet they would do right by us.