FedEx
reviews and complaints

I was expecting a package next day by 10:30, no signature required. It did not arrive and no door tag was left. Upon arriving home, I called FedEx and got the robo - finally got through to Customer Service who told me that it had been returned to the FedEx office. I immediately went to the office and was told the package had been locked in the manager's office since Customer Service had been called. I had to wait over an hour for the manager to arrive and unlock his office.

Next week, same scenario, overnight by noon. No package was delivered and no door tag left, although FedEx tracking showed a delivery attempt had been made at 11:42. After calling and unable to reach a live person, I went through the auto system which said I could pick up the package at the FedEx office. Since I had not talked with Customer Service so they wouldn't lock it up in the mgr's office, I immediately went to the office and was told I had to wait 2 hours until the truck got back. When I asked why the package was not left (after telling them it was medicine), I was told probably because it shouldn't be left in the sun -- well, my door is shaded and the FedEx vans are not refrigerated. It would have been in the frig by 4 p.m. instead of riding around in the hot van until 6:30.

Around 3:00 today there was a contractor driving piggyback trailers on Rt. 70 heading east. There was an issue with his loads. Might have been an empty against the cab then a load on the back trailer. The trailers were swerving/fishtailing to the point I thought the driver was gonna lose control at times. He was in the fast lane for miles and people were afraid to go past him so traffic was backed up. He was going 70-75 mph at times. When he finally did get on the right lane and slowed down the fishtailing almost stopped. I videotaped him as I went by and when he saw me he slowed way down. This guy shouldn’t be hauling Fed Ex boxes. I can send you the video.

The following is a list of emails pertaining to tacking #[protected]

May 30, 2023 at 8:10;39 PM scheduled delivery 6/01/2023

May 30, 2023 at 8:10;59 PM Delayed scheduled delivey 6/01/2023

MAY 31,2023 at 7:02:41 AM Delayed scheduled delivey 6/01/2023

MAY 31,2023 at 7:26:32 AM Scheduled delivery 5?31?2023 (IN TRANSIT)

MAY 31,2023 at 7:26:53 AM OUT FOR DELIVERY

MAY 31,2023 at 11:13:28 AM Delayed scheduled delivey 6/01/2023

Does not look liket FED EX knows the status of packages in transit, or just don't care.

Fedex tracking showed they had my delivery at their Whitby, Ont. Canada depot on May 30/23 and it would be delivered to me between 10 am and 2 am. I live in Oshawa, about 20 miles east of Fedex depot. I went out to my ground floor balcony at 10 am and about 10:10 a. m a Fedex delivery van went passed my house turned left made a delivery at another building then turned around and left the area. I sat on the balcony until approximately 8:00 pm waiting for the delivery to arrive as per the tracking information on Fedex. I had my phone in my hand all day, as there is a lobby with intercom that driver has access. I also taped a large sign above the intercom, indicating that I was at home and to push my unit button. At just after 8 pm. I received a notification that delivery had been attempted a 7:55 pm. and no-one was home. That was not true. No truck in front of my building, nobody pushed the button which would make my phone ring, and no tag left by driver. I attempted twice to call customer service, you first have to talk to an automated thing, and if you do not give the right answers you do not get through to real live customer rep. On second try, I made it through to a person named "Peter" started to tell him what happened, when a recorded survey came on the line, and then promptly disconnected me. At this point I have no idea when my chair will be delivered. Do not understand the lying by such a big company.

I am not happy with the whole team of fedex. My parcel was lost by careless and stupid and idoit behaviour of driver choose to deliver my parcel on wrong address on 16th May at 1:14pm. I had made several contact and spoke to may agent to find out and ask the driver manager to ask the driver where the hell he drop th eparcel but nno one seems bother and show any interest. this was an international courier ht took almost more than a month to deliver and due to stupid and free paid *** workers work in fedex has lost my parcel. I also have cctv footage from my leasing management that saw driver went to side of buliding to drop the parcel. I had never been get any update calls neither got any manager call for this since the case open. I am very disappointed and will circulate this on social media and never use and recommend using FedEx anymore. worst people with *** employee

Fexed texted me a notification that they would be delivering today. I specificaly set up the shipment to NOT require a signature, but now it says it needs one.

So I sat right next to the front door all morning waiting for them to deliver the package. I was periodically checking for updates and then it suddenly changes to "Delivery Exception: Customer Not Available or Business Closed"

NOBODY from Fedex ever attempted to deliver the package, they didn't even drive past.

Calling up their customer service is a waste of time, they just told me it's being returned to the shipper. I AM the shipper, I sent the package to myself when I was in Kentucky. What the hell am I supposed to do if they send it back to Kentuky? I'm not there anymore.

Judging by what I'm reading here, apparently lying about attempted deliveries is pretty common from Fedex.

This is to inform you that my parcel has been missing since 16th may after god knows where he delivered and I had not received my parcel although it says it was delivered but due to lack of stupidity and carelessness of the idiot driver choose to be delivered on wrong address. he didn't took any picture, nor he ask proof and was signed by P. Patel and I am not P. Patel I am A Patel. I can imagine what type of people work in FedEx as it is taking more than 5 days to locate my bloody parcel and still searching that shame on the entire team. I was calling daily from last 5 days and asking to contact the driver where he left the parcel, he shouldn't suppose to drop anywhere else. I am not happy with the whole experience and the journey and very dissapointed. The call log many times and customer service are worst and all getting free pay as I lost my valuable things and stupid and idiot driver lost my parcel. It took almost a month to clear the shipment hold for customs clearance and finally driver made whole mess by wrong delivery. I need to make complaint about whoever involved and look for justice

April 20, 2023 I got a call around 5:00pm stating that furniture in my name was delivered to the wrong address. Because of the size of the furniture, I left my home and went to the previous address where I used to live to find that FED/EX left the furniture in front of the gate, basically on the sidewalk of a busy downtown street. To this date they have not picked up the package. I saw the picture they took of the furniture on the street, and I got a text stating that they left the future on a porch. There is no porch. It was too many steps for 3 of us seniors to carry the large furniture so it would not remain in the street. At my place of employment, it's just as bad. FED/EX agents drop the packages anywhere and they do not check in with desk clerks, security. It seems as if this company does not care about the complaints, just the money.

I order a weekly food box, and I swear at least 75% of the time it is delayed because of Fedex. It was supposed to be delivered yesterday, 5/20 and at that point has been in a box since Thursday just with an ice pack. It normally arrives fine if on time. Well, I realized today it wasn't delivered and I never got tracking information so I look online and find the tracking, and pull it up and it says that "Customer Not Available or Business Closed

Recommended action: Delivery will be re-attempted the next business day" and gave the exact time the driver put that in. I immediately pulled up both of our ring cameras and have proof that not a single driver attempted or even GOT out of their truck to deliver my package of food. Lucky me, because the next business day isn't today (Sunday) it's tomorrow...IF they deliver it. I guarantee my food will be rotten, just like the driver who clearly lied about doing his job. Also, I've never ONCE needed to be home for a food delivery so they clearly did not even try to stop. I also never had a sheet on our door saying they attempted delivery or anything. Fedex is the ABSOLUTE worst.

Me and my friends were expecting some important paperwork from a notable banker. He used a so called Courier service to deliver. We have spent thousands of dollars on this one package because the so called impersonator is requesting money every day and hour. He sent me his badge that he is using. He is using Fed ex to steal money from innocent people and its wrong. I can provide his badge that he sent. I am praying that whomever is using this email and badge be caught and locked away. So very sad. We loss thousands. He goes by the name of Mr. Paul Boler. He uses this email address "paulboler. [protected]@gmail.com". I hope google can expose who is really using this email and using a fake Fed ex badge.

My package was supposed to be delivered yesterday May 18th anywhere from 10am to the latest 4:30pm. They never showed up and marked my package as delivered. I am extremely pissed. I am the only house at this address. So, they couldn't have mistaken someone else for it! FedEx can either bring me my package, or they will be getting sued for lying and basically being a THEIF. I will keep on and on about my package because it was worth almost 400$. -

I ordered a package through Amazon on May 9th, 2023. The package arrived at a FedEx facility in Cambridge, OH. It is being delivered in Glen Dale, WV. Mind you, where I live is over an hour away from Cambridge, OH. The packages tracking states that it was out for delivery from Cambridge on May 10th at 6:32am. The package was allegedly delivered at 7:28am. That’s 56 minutes. Impossible unless the driver had only 1 package to deliver on his route.

Secondly, another package was suspiciously “delivered”. This package was out for delivery at around 8am. The package wasn’t able to be “delivered” until 11:42 PM. I don’t know of any delivery company delivering packages at midnight.

I have video surveillance of the property, and I can see that no delivery attempts were even made at these times. FedEx clearly still has my packages, but they want to say they were delivered.

Fedex drivers are constantly speeding down Raccoon Hill Rd and surrounding roads in Andover NH. Just Saturday, May 13th, I had your driver run a stop sign at a high rate of speed coming off of Shaw Hill Rd in Andover NH and almost hit me and my family in my truck. The truck number was 2CDA8R6 if that helps. I know this because his next stop was my house and I got him on camera. The time of day they are speeding down these roads is when the neighborhood kids are getting off school buses and they walk these roads home. I have spoken to drivers in the past but nothing has changed. The speed limit on these roads is 30mph, and they are driving significantly faster than this, and ignoring stop signs.

I was in Lancaster PA on a Wednesday and needed to overnight a package to my lawyer who was less than 3 hours away in NJ. This was paperwork for a house closing that was to take place on Friday. I went to the local FedEx office. The gentlemen was very helpful and processed my package quickly. However, the package was not delivered on Thursday as paid for and not on Friday either. Our house closing was therefore delayed, causing us to incur additional costs. The document was finally delivered to my lawyer that Monday and we rescheduled the closing. I filed a claim with FedEx to at least get my money back, but was denied. I will never use FedEx again.

Thank you, Maggie

I stayed home all day today waiting for a FedEx package. I was sitting in my home, watching my security camera on my driveway and my doorbell camera when I received a text at 4:56 saying delivery had been attempted at 4:47 and nobody was available at the home. Of course there was also no note at the door, because the camera shows that no delivery was attempted. I have the video clips to prove it.
I am astonished at this absolute LIE.
Package tracking number is [protected].
I paid the shipper almost $100 for shipping on this package (46 lbs from Texas to San Diego).

I ordered a set of 4 whitewall tires, company said tires would have to be signed for. I received an automated call from fedex on wednesday evening 5/10/2023. Telling me iwould need to be home to sign for this package on 5/12/2023. This automated call did not allow me to place delivery on hold till I would be home or speak to a human. I tried calling again, but again no # that would allowme to speak to a human. I figured if I wasn't home and they said this delivery required a signature. I would get a attempted delivery notice and I would pick up package when I returned from my trip on 5/15/2023. I received an ebay email saying my package was delivered on 5/12/2023. Calling fedex automated # said the same and it was signed for by b. Webb. That's me, but I wasn't home. So who signe for it and why do you make it so hard to speak to or email someone in your company? When I finally spoke to an agent you couldn't understand her broken english. Spoke to leiey? And don't know what she said. I'll go to a fedex location and see what happenned to my $600 tires

ON 12/21/2022. I was facing my door and unleashing my dog (on my front step) after a walk. The fedex delivery person (Jefferey Johnson, Portland Oregon) walked behind me and made no attempt to announce himself. I turned around and was very startled as he was behind me. My dog reacted to the fact that I jumped and then she jumped at him and nipped his wrist. She did not draw any blood but you could see that his skin was broken. I got her into the house and then went back outside to talk with him and show that my dog was fully vaccinated. He had already jumped in his truck and taken off. I contacted fed-ex to let them know and they stated that they had no report of the incident yet. The fed-ex person informed me that typically in these cases Animal control would be called and then it would proceed from there. Three days later animal control did call and she wanted to hear what happened. I told her and informed her that I felt bad of course but that what he did and how he approached was " pretty much everything they tell you not to do. She agreed with me and stated that he had tfold them that the dog was unattended and off leash in the street. He had lied and did not belive his version, no consequences were placed on my dog other than her requiring vaccination status. I have just now recieved medical bills (workers Please be ware of this situationcompensation) from the parties involved. I have since called fed-ex and basically put a restraining order on them to NEVER be on my property again.

Tracked and waited for a replacement credit card sent Express FedEx and it was to arrive by noon. At 1 pm, I tracked it again and the site said delivery had been attempted at 12:01 pm, but no one was available to sign for it. I had been sitting in my living room with a view of the front door's window. There was no knock on the door. There was no doorbell ring. No door tag was left. The driver f-ed up and lied to his company. FedEx blows and I'll NEVER use such an incompetent, lying company for ANY of my shipments.

I received a notification saying my package was delivered today at 12:28. When I got home, no package was found. I called several times each time I received a different response. The first girl closed my account, when that’s not what we discussed. The second girl said it was signed for, when I was at work, and I have no neighbors. The manager I spoke with, Amy, let me know the previous girl was wrong in saying it was signed for, as I didn’t pay to have that service done in the first place and there was no signature. Several hours later, I had a gentleman come to my house and bring me my package which was laying on the ground on a different road, completely and no homes around. The picture the fed ex driver sent me as proof of delivery was a pic of his leg and some gravel. When I tried to call back to advise of this, another girl answered the line and just kept saying I can only track packages I can do nothing else.. she refused to provide me any other numbers as she said she didn’t know any other number for me to call. When I told her I’ve called the same number several times and was able to be transferred she went silent for a few mins. She then came back and said she’s transferring me to someone else and that lady said she can take a msg for. This Is insane and I want to know what’s going to happen. No one had a straight answer for me and all of them were completely different.