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Package delivery
At around 430 a package I ordered for my mother was delivered. As the driver pulled up my stepdad went to the door. The driver got out, flung the package over the fence, and drove off again. Packages are usually just left sitting by the side of the mailbox on the edge of the road. If he had only taken a moment to look up he would have seen my stepdad coming out to meet him. This has been an ongoing issue with deliveries.
Desired outcome: All we would like is for them to at least try and make contact or leave the package in a safe, sheltered area. Just anything is better than flinging packages into people's yards.
Package pickup residential
11/26... went on online and completed on line pickup request PRP460533301 for package to be picked up between 8am and 8pm on 11/28, at my residence. 11/28... got up at 7am and started waiting for Fedex to pickup package. At 11am received call that driver had been to our house and no one was home. Not True. I am handicap in a wheelchair and can't go unless I...
Read full review of FedExChronic misdeliveries
Fedex claimed they delivered a shipment we were waiting for, but photo they provide as proof of delivery is of wrong residence, not ours. We immediately contacted them & got the runaround for two days while they continue to claim delivery was made to our front porch. When they are informed the photo is not our residence, they revert to they can't help, case...
Read full review of FedExno knocking to see if anyone was home
So I have a package I stayed home to receive due to it needs a signature. Fed ex came and left a note on the door that they attempted to deliver. I literally watched the driver drive by my office window and tried to flag the driver down through the window. My office is tiny. There is NO WAY the driver knocked on the front door. No drivers ever knock on the...
Read full review of FedEx and 1 commentTrespassing-drivers
10/13/23 approx 10am.
Again, your drivers are driving on my property, specifically my rock perimeter and grass. Not even my packages, just my yard. Again. I have requested drivers delivering to 114th St Ct E to NOT use the loop connecting 114th St because narrowness of road and constant driving on my property. USPS and UPS do not drive on or damage my property but your drivers refuse to stay off. Do I really need to contact an attorney for damages or can you teach your drivers responsibility and respect?! I do have videos of these actions…
Desired outcome: Expect to be ignored…
Delivery of opened, empty box
Friday, November 3, 2023, a FedEx driver left an opened, empty box on my step and marked the package "delivered." They even took a photo to show as "proof of delivery" that shows that the box was not sealed, but had been folded closed after having been emptied of the contents including the packing slip. I called FedEx "customer service" and was told that they would "investigate" the situation which ended with an automated email on Monday, November 6, 2023 that said the package had been delivered and that was that. I attempted to call "customer service" again and the agent just kept repeating the same script instead of listening and comprehending my complaint. I have now sent a detailed email to FedEx with the picture used as proof. I guarantee I will meet the driver at the driveway from now on and I will report them to local sheriff's office if it happens again.
Fedex Additional Charges
Went online to Fedex website and entered package dimensions and weight for a shipment. Total amount was around $51. I dropped off the package and was shocked to see a $126 on my credit card. Called Fedex and was told that the package length exceeded the 48 inches that was allowed, so they charged $75 extra. I was not told at the time that I paid for the label that it was too long. I had entered the correct dimension. Additionally, someone had just shipped this package to me for around $50. Don't even bother trying to get a resolution from Fedex; they have thousands of ways to stall in order to avoid talking to you. Six phone calls to finally get to talk to a human being, who told me that she could not transfer me to a manager, a blatant lie.
Claimed loss: $75
Desired outcome: Reduce the charge to my credit card
Customer service all around,, “IT”, Rigby, ID manager
“JT”-manager at the Rigby store in Rigby, Idaho. Incident on November 3, 2023. It is beyond me why you would have a piece of trash like this representing you Fed Ex…. You are what represents you and you are asking for a bad reputation having a man like this in charge. Unprofessional, immature, irrational, and not helpful in the least bit. He spent more...
Read full review of FedEx and 1 commentShipping packages abroad
I’m not sure what has happened to FedEx - they used to be a faster, more reliable shipping alternative to the USPS. Sure, they were a little more expensive than the post office, but for the superior service, the cost was definitely worth it. My last two experiences with this company have been so dismal, I can’t think of any circumstance that would ever...
Read full review of FedExGeneral
This is a general critique of all the FedEx Corporation stores. The services have become increasingly deficient and defective in the following ways: they have ERADICATED the hard-drive technology allowing use of CD-ROMs on their computers. Now you can only use flashdrives for viewing any stored information. When I inquired the reason, the staff stated...
Read full review of FedExPackage delivered to the wrong person.
Dear Mr Subramaniam, My name is Miranda Pazura. My husband, Karl Riddlespurger and I have an account setup with FedEx for years for our business, Liberty Distributing Company. Our account number is [protected] and my cell phone number is [protected]. On 10/19/2023, my husband took a package to our local FedEx office located in Cockeysville, Md for the...
Read full review of FedExWrongful billing/mistake in delivery
How a company so horrendously unable to provide customer service is still in business, I don’t know. Saying that FedEx has the worst customer service I have ever experienced is understatement. I went to a FedEx office to ship a package of legal documents abroad. Due to your employee’s mistake, not all information required for delivery was entered into the...
Read full review of FedExMultiple residential deliveries
Over the past year, FedEX has left packages at my side door, which clearly does not have a roof, and several have been soaked with rain. At least two had to be unpacked at the door because the boxes were falling apart. One item had to be returned to the sender because the rain rendered the item inoperable (a dehumidifier). I recently left a note at thi...
Read full review of FedExshipping
I placed an order, i was home when the delivery of FedEx took place, the person never bother to call , text or ever knock. they left a damaged and opened box outside of my residential gate, the gate is only about 4 feet high, he could have placed the box inside like amazon does daily. once i received the email stating the box was delivered i ran outside to find the box open and damaged, as i further inspected i was missing 35 of my 50 items, as soon as i saw this i contacted fedex, well the claim was denied with no explanation. no apologies and with a loss of nearly $300 dollars. i had to purchase the items again but this time used the postal service and i received every single item. FedEx what a huge disappointment for a growing small business.
Desired outcome: reembursement
Property damage by drivers
My address is 743 114th St Ct E, Parkland WA 98445 and there is small twisted service road connecting 114th St to 114th St COURT E. Your drivers constantly use this and drive on my lawn and concrete bricks bordering the road. The two attached files show their careless attitude, drivers never stop. The two streets have six houses each, tight fit, small street. Amazon small vehicles no problem, stays on road. UPS, USPS and large Amazon all park end street and walk package to houses. Your drivers are why I no longer use your company for in/out business. Delivery wasn’t even for me but I’m done replacing rocks!
Customer Service
Ive been shipping thru FedEx for over a decade now, because they have been quick and actually get the package there without problems.
UNTIL NOW, THAT IS!
For some reason my recent shipment to Canada has resulted in it being detained for some reason.
I called FedEx to find out what the problem is, and all I get is incoherent babble. I called different numbers and talked to different people for over an hour to find out what the F- ing hell is going on, and all I could get was stupid answers from stupid people!
I FINALLY got to talk to someone that ACTUALLY KNOWS THEIR JOB, and legitimately answered my questions. All that BS and runaround for over an hour to find someone with a brain!
What a [censored]fest! I guess there are no companies left in the USA that have REAL customer service anymore.
What a pathetic and useless company FedEx has become.
Joplin, MO
For years McDonald County, MO has been dealing with horrible service. Packages ride around in trucks for days not being delivered. They are either marked delivered and never found or marked "operational delay". Today my medication which has to be kept cold was supposed to be delivered before 5pm. It was sent overnight but not delivered. Third month in a row...
Read full review of FedExDelivery attempt
My package was marked as attempted delivery. I was home expecting my package to be delivered between 10am and 2pm.
No one rang my doorbell. There was no door tag left outside of the door.
I called customer service. You can't get a human being to speak with until giving a bot all of the information that they can't answer or even understand.
I wanted to make a complaint against the driver. Charles didn't have the number to the Wayne, NJ facility so I can speak with a supervisor. No one would give me the truck number, route number or the driver's name or ID so I can make a formal complaint. The number online is the same as the [protected]. That number is useless. No one knows anything or are unwilling to help.
I won't be home until 6pm for the next delivery attempt. I shouldn't have to go and pick up my package because of a lazy driver.
Desired outcome: To have my package delivered again today. But, Ground items don't qualify for attempted delivery twice in one day.
Fedex Delivery
I recently had a situation. The package was not delivered to my home. Called the automated service at 1.800.463.3339. It was explained to me that my address had an error and the package was delivered there. After some debate, it was determined that the package could not be delivered to that address due to the address not existing. It was then told to me that the package was not delivered to my apt number however they were unable to give me any information as to what apt it was delivered to. There was a case opened up. I received the email confirmation of an open case and 2 minutes later received the email confirmation that the case had been closed with no case conclusion given. At this rate I believe the delivery driver stole my package and have received no clarity from FedEx. The image depicts where the package was left. Not my door, not my mat, and not my apartment.
Desired outcome: I would like my package and/or a refund in the amount of the purchase.
Item shipped
Tracking number783773328446 How is it that my product return for Slingmods.com made it all the way from Bowling Green Kentucky to Bloomington California just miles from its destination in Moorpark California to be rerouted to Ohio where it is now waiting to be shipped back to California? I’ve been in the transportation industry for over 40 years and can’t understand how you could do this with today’s technology. Slingmods is hostel towards me and is holding $389.95 of my money which I would like back. I should have had it days ago if you delivered my item.
Desired outcome: I want someone to pay my 389.95 that’s owed to me!
About FedEx
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.
5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.
Overview of FedEx complaint handling
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FedEx contacts
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FedEx emailsservice@fedex.com100%Confidence score: 100%Supportjohn.dolan@fedex.com99%Confidence score: 99%ken.stickney@fedex.com99%Confidence score: 99%rodney.myers@fedex.com99%Confidence score: 99%terry.jackson@fedex.com99%Confidence score: 99%
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FedEx addressThree Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
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