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Service
Last night while purchasing supplies, I encountered an issue with STORE Number 12880, address: 21350 Hwy 603, Kiln, MS phone number: [protected]. The cashier and custodian were talking about the previous customers whom they had waited on while at the same time handling my groceries. As far as I'm concerned that was very unprofessional and discriminatory...
Read full review of Family DollarFC yarn dye dishcloth 6pk
I purchased a six pack of dish towels from store 06509 the tag price posted was $3.65 however the register charged me $4.00. I noticed on my receipt. So I went to the back and took a picture of the posted price and returned to the cashier. I told her I was overcharged, she did not have on a name tag, said her manager Berna had to do the refund, she was very...
Banned
My husband was banned for allegedly stealing something, so when I go to the family dollar a couple days later the manager tells me I'm not allowed in the store. I asked her what did I do and she said your husband stole something so my boss said your not to come in the store anymore unless you just need cigarettes, but your not allowed in the store. This ha...
Read full review of Family Dollar and 1 commentStore associates
I am utilizing this platform to file a formal complaint regarding the horrible service I received at store #09093. On 05/24/2023, at approximately 3:40 p.m., I was at the store making a small purchase of a loaf of bread, a soda, and 2 cigars. When I left the store I realized that I had been given the wrong cigars. Upon my return to the store, the...
Casher / prices / nasty employees
I stay in b"ham AL so am always in the store in Easley, Midfield, Bessemer you have one Bessemer super why
Not none of these stores I have not had misunderstanding when you go in the prices in the back is different from the prices when you pay for them
The one in 5 point west shopping center never can load your cash app card, they always say its down
When you say something is wrong with the prices or not understanding how you spent that much to say all of them[employees] like they have been train to say it
Everything high
The employee get smart with you a treat people bad, I get tired of running around to different family dollars just to get items because they price is different in each store
But the sad part is not nothing that going to be done about this, I feel like when you go to the white neighborhood is different from when you're in the black areas
We are not [censored] an all treat us as if we are not nothing and it's sad that we have to go through this because half your money come from us black people I need to start an f family dollars on Facebook to hear people bad encounter they have in this store
I have one more time to be cheated out of my money or hear them curse out older people because they don't want to be at work and I will start that because it needs to be done
Desired outcome: GET SOME REAL MANGERS IN THE STORE THE EMPLOYEES NEED TO GO TO BETTER TRAINING PERIODGET SOME BIG PEOPLE IN THESE STORES TO MAKE SOME KIND OF CHANGE I
Manager
Hi, I’m doing this all anonymously as possible… I am the wife of a worker who works at the seminole Oklahoma Family Dollar, my husband, has been at the Seminole location for approximately three months. He absolutely loves his job. He enjoys going to work. I have never seen my husband as happy with a job as he’s been being a Family Dollar he loves working...
Read full review of Family DollarManager
Young manger shows up at the register said she's taking card only and then proceeds to say I don't have to do this but I will the store wasn't crowded and we said no worries well wait for the guy she proceeded to say we rolled out eyes at her she was irrate screaming at me for my duration in the store it was embarrassing loud, and uncalled for sad.
Worst store ever
Every time I go to the store near my home it’s very cluttered and there are boxes and pallets of product that needs to be put away that is blocking all of the shelves. I can’t get my cart through most places due to this so I have to leave it unattended to go get the items I need. The prices marked are never what they charge. The manager is rude and...
Read full review of Family DollarThe family / dollar tree in Bruce selling some of the dollar items family dollar prices
They doesn't have much dollars item to sell than it mix up with family dollar items every time you go in this store they done raise the price than racks with clothes and products all in isle than got about 2 are 3 ungrateful casher working never smile and be having mean look on face they dollar/ family store not like Pontotoc store bruce is nothing
Employee deliberately overcharged me
Today, a Family Dollar Cashier deliberately overcharged me for an item that was ringing up $1…. I am a regular Customer at this store and often buy the majority of the sale and clearance items. This employee (TEE) knows this from seeing me on the regular. I purchased 15 of this particular $1 items on yesterday. I went back to this morning to purchase 5 more. First, she (TEE) lies to my face and tells me that the item was NOT $1. Scans it and said “it’s not on sale” so I said “it was just marked down yesterday”. I knew she was LYING so I said I would buy the item anyway. She rings it up (2) of them and say “oh that one is $1” so then she tells me that the other (3) are different sizes so they are not $1. But once again she was LYING! I said I would buy those as well anyway. She scans (1) and say “hold on” it was obvious that she went into the system and overrides it making that (1) particular item $5 instead of $1…
When I got out of the store, on the receipt you can see that each item has the same exact sku number so there is “NO WAY” that 2 out of 3 was $1 and the last one was $5! She DELIBERATELY OVERCHARGED ME!
I went back in the store and asked to speak to the manager. She tells me “she’s not in today”
So I went to another local Family Dollar and asked that Manager if that was possible and she told me “NO”! The Manager at another store refunded me the $5 and let me repurchase the item at the price I knew that it was $1!
I don’t even know this Employee personally. Just know her face from coming in the store regular just as she doesn’t know me personally but know my face from buying lots of clearance items. This is Ridiculous!
She OVERCHARGED me as a CUSTOMER and THAT IS WRONG!
Desired outcome: She should be FIRED for cheating a Customer!!
Short changed/ mean attitude
On May 14th 2023 at the new combo store on maple ave in Zanesville ohio my 72 year old grandma and myself went in to grab a few items at about 5:15pm for mothers day and the cashier at register #2 was getting a line so she paged another woman to help with the line anyways the woman came to help she opened register #1 and was saying "I can't never get...
Read full review of Family DollarStore manager nasty attitude
Went to family dollar last evening around 8pm with my 73 year old mother who got a cart and was pushing cart and item accidentally fell into her cart from shelves My mother tried to remove and put item back on shelf when store manager in nasty attitude told her “ move out of the way other people trying to get through, yet no one else even in the...
Read full review of Family DollarFalsely accuse of stealing
5/11/2023 I was in family dollars store at store no.[protected] highway 42 in rex,ga. around 1030 am shopping, when I came to the counter I purchased a 5 dollar Ballon, I come in that store all the time, I ask the manager could I go and put the Ballon in my car she said no because the middle age man that was putting out the product said I was stealing that I had put something in my pocketbook, I pour my whole pocketbook out and I told the lady do you see anything in here that is stolen she said no.she callsaid he do that all the time and she was going to write him he came to the front and apologized, but that hurt me so bad I am 65 years old never been to jail and I spent 73.12 in that store, I am thinking about getting a lawyer, for been humiliated, embrass, for been accused like that I will never go back to that store,thanks Ms jones
Desired outcome: He need to be fired,he need to have his facts right before he falsely accused people of stealing
Safety concerns
Today May 11, 2023 at 2.10pm, You have employees ignoring the safety sign not to smoke near the propane tanks. This is very dangerous and should seriously be addressed. Just because they don't want to be in the sun and on their phones, they shouldn't put not only themselves in danger but other as well. I have provided pictures and a picture with the time and date as proof of what I am saying. Please address this, thank you.
Paper plates prices marked incorrectly
I went to the Family Dollar store in Rural Hall Store # 07507 on 05/09/2023 at 19:14:54. I purchase item # [protected], 7 in 32 ct paper plates. showed on shelf as 1.00. I was charged 3.35 for them. I contated the store # [protected]. The yound ladt was informed of the price. Stated that the what the scanner picked up. I stated that is hig for them and...
Read full review of Family Dollar and 1 commentCashier
I shop at the family dollar on West belvedere Ave. And there older cashier she is the only old one on the register. It's always something with her I'm tired of spending my money there and she has something to. say her attitude stinks really bad and she should. Not be a cashier if she can't handle customers the mangers don't care because they are already...
Read full review of Family DollarNo air conditioning in the store
Family dollar has no air in the store and makes shopping miserable. I visited the store yesterday and asked why so hot and stated the haven't had air for years. I don't see how any worker could be happy serving customers. The store number is 06156 on 1201 e meyer blvd. This store is located in the inner city serving people of color. Please take care of the community and your workers.
Read full review of Family DollarGoobers were full of maggots/ parasites
Made a purchase for goobers on 4/29/2023 at store number 9249. I consumed the goobers on 4/30/2023. I left the box on the couch seen something crawling on my couch, it was a parasite/ maggot.. I then went to throw the box away and that’s when I looked inside and discovered after eating the whole box it had maggots/ parasites inside of it.. Called to...
Read full review of Family DollarStocking nut, snack section, 2months empty
2023, March, April. 2 months and there have been no nuts in stock. I have enquired about it multiple times and was told, trucks come in on tuesdays. Really enjoy those for a workday snack. I don't understand why they are not supplied, empty section 2 months?
Location, valliant, oklahoma, family dollar dollar tree combo store
1000 W. Wilson St. Valliant, OK 74764
Desired outcome: To stock the nut section.
Fraudulent marking of un-picked-up on-line orders as picked up and pocketing the money instead of refunding it
WATCH OUT FOR FAMILY DOLLAR - THEY ARE CROOKS!
I made an on-line order for about $20 or $25 and as it took a while to get sent to the store I bought the items (elsewhere) instead, and then simply abandoned the order, expecting I'd be getting a refund. Family Dollar did not send a refund and they didn't send email to find out whether I was intending to pick up. Instead they simply marked the order as 'picked up' and kept the money. Its hard for me to believe that any business, much less one of this size, would think they could get away with keeping the money people send them for un-received goods. DO NOT TRUST THESE FOLKS and NO NOT ORDER FROM THEM ONLINE UNLESS YOU ARE WILLING TO SPEND YOUR TIME TRACKING WHAT THEY DO WITH YOUR MONEY.
Desired outcome: I should be getting a refund instead of having to go through hoops trying to find out who I should speak to to get some answers
About Family Dollar
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
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Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click up if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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