Family Dollar
reviews and complaints

I walked in to do some shopping like I always do with my purse which it shape like a small book bag and he was following me around the store then all of the sudden he said to get out of his store and said he would slap the [censored]! out of me and other stuff as well I felt threatened for life and want something done about the situation because I was trying to grab my 12ct roll of tissue that is big as day and pay for it and leave the store and on the front door it says remove hoodies or mask nothing bout a purse so are you serious I think Ricky the manager needs to be fired.

I walked to the family dollar store at 1130 N Main St Dayton Ohio this morning. I got there at 10 am. And they didn't open until 11 am. I understand there was only 1 person working and she had a truck delivery. But around 1015 another worker got there and she still didn't open. She came outside about 1030 and went and talked to someone she knew parked out there and stood and smoked. When she was done she was going back into the store and told us it would still be about 30 minutes before she opened. I'm a senior citizen and had to walk about 25 minutes to get there and had to stand around for an hour. This is unacceptable. I should get some kind of compensation for the trouble I went through. Plus you guys need to have enough employees to be able to open on time.

Last night I was at the family dollar store in providence RI, I was looking at the tee shirts and there was a clothing rack with clothes on it in which needed to be stocked and as I tried to move the rack which was unsteady it fell on my left leg which caused pain and discomfort I reported it to the "Manager" on duty and she shrugged her shoulders and went to go pick up the rack, never asked if I am ok, never had me fill out a report. In which I took pictures, and I am 100% sure there are cameras there. It was very unprofessional an woke up this morning with a bruise to my leg. I called the 866 number and wanted to speak with someone, and she said I need to report it on the website. As being a HR manager, I feel like this was handled inappropriately on all levels I would appreciate a call back [protected].

Thank you,

Vanessa

Quartzsite, AZ. Location I was refused service by employee named Wilt. I was made to disclose my disability verbally in public with others around. I then offered evidence on my phone which he refused to look at because it "is on your phone". (His words)Fully embarrassed and humiliated. Then still refused service. Disability comes in all forms and he didn't want to try to understand why my feet were bare. At the same time as Non-service animals were being allowed in the store.

On 9-30-23 at the Store #11379,I had clipped the $5.00 so if a person spends over $25.00, The coupon would take $5.00 off the cost.

However this did not happen and I might add this is Not the first time this has happened to me...

On 9-30-23 I spent $29.73 and the coupon did not work. The advertisements has always states that with the $5.00 a person would get a the discount, However when I tried through the week I told that it is ONLY good on weekends.. I have been a loyal customer to the store for many, many years..

Good Evening I went to your location in Melbourne FL located at 2200 Sarno Rd and upon entering the store it was disgusting there were totes of merchandise all over pallets blocking aisles way that in the event of an emergency people would not be able to safely evacuate the store. Also the shelves were not organized nothing was where it supposed to be.

09/26/2023, approx., 18:08 military time, cdt. store #405, 20 n. broadway ave, sylacauga, al 35150. Karen, assoc. on duty refused return of product purafilter funrnace filter, 1x20xx25. Further, refused to discuss, look at receipt or damaged filter...come by when assoc. that was at register when you purchased filter. Item, filter was purchased the day prior to this incident. Karen stated to me "nothing she could do". Please note the filter was in the original package purchased the day before. Return policy , Family Dollar policy, ignored, denied to myself .

Thank you. Nancy P-I

There is a Hispanic woman who is a manager I believe that seems to have a distorted view of what actual customer service is. She needs to watch her tone and overall attitude as she deals with the customers she checks out. She does not greet each and every customer as they enter the store nor does she greet all customers when they approach the check out counter she seems to pick and choose who she will be courteous too. I find that disrespectful and incredibly shameful. There is no reason not to treat all customers in a friendly respectful manner. She also needs to watch her tone of voice when she is dealing with the customers

I understand she has been with that particular location a very long time but that does not mean she should ever take the customers for granted

This has happened numerous times

She seems to work first shift during the week

This is the family dollar on Rapids Dr. In Racine, WI

I visited the store in Southgate Michigan and as soon as I walked in it smelled like weed it was very pundent. I wanted to returned a item and the cashier called the manager and he said he couldn't return it with the manager which made absolutely no sense. I had my receipt as well. He told me to come back after 5:00 when the manager was there. I will not be back in that store they are very unprofessional. Not to mention the Marijuana smell.