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4.4 7765 Reviews

How responsive is Facebook's customer service?

132 Resolved
1246 Unresolved
Poor 🫤
Facebook is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Facebook has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Newest Facebook reviews and complaints

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10:29 pm EDT

Facebook business.facebook.com/hekimasplace.myshopify.com

I had several facebook accounts, two with business, one personal you closed them all saying I had allowed a unknown person to join my business which is a false statement. I would like my accounts restored because they were part of a business I was developing. hekimasplace llc that was established legally and posted legally. I do not believe there was ever a connection between my accounts and this doung and if so why not close that persons account and not destroy my business. I have requested a call and sent you incorporation paperwork Please reinstate my account betty grantanderson, the name is not fake its my name and hekimasplace.myshopfy.com and hekimasplace LLC were my digital property and I would like to continue to persue my business. place give me the respect of calling me and presenting me with evidence to justify your closing my acct. I do not fit the criteria of someone whose facebook acct should be closed.

Desired outcome: restore my acct with new passwords immediately within the next 24 hours.

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1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Westies For Sale

I tried to purchase a Website from a company in Fort Frances, Canada. The price was 600. I have now paid with extra fees 1250 with no dog in sight. The guy keeps texting me trying to negotiate more money for services. First it was shots and no it is AKC stamps. They are trying to get another 500.00 from this. The owner of the Westie service is Arabic and has added so much more onto this account. They gave me numbers of other clients who successfully got their dog. He was suppose to drive the dog from Canada to me this last week. I finally told him I no longer had any money. This is definitely a scam. He uses World Logistic Express as an agency that keeps the dog until it is released. Many of the current pictures are from his deck and not in an office or holding cell.

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7:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook change primary email address

I shouldn't have to pay a company to help change my primary email account address. That is what is happening, or I have to create a new account and lose all my info. It started 10/19/23 -10/23/23 it keeps asking for the password to [protected]@triad.rr.com after I changed the email address to [protected]@gmail.com. People should up I didn't know.

Desired outcome: change my primary email account to [protected]@gmail.com on all my accounts because I know longer use [protected]@triad.rr.com with Spectrum and I use Lumos internet.

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3:59 am EDT
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Facebook Someone changed my fb game account and they are using - reg.

Dear Sir,

My Name Is Nikil Gowtham and my FB account is https://www.facebook.com/nikil.sundaresan?mibextid=ZbWKwL

this is my FB Game Account that account have nearly Rs.2500/- .19.10.2023 one person Hanged my Account that person Name NItin Pandey They will use my account. Please Return to my account me.

My Phone No, [protected]

Thanking you,

Yours faithfully,

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11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook For facebook to reinstall my account and allow me access to it.

My account was disabled for reasons unknown..they said that my linked account on Instagram which wasn't even my account violated their terms. There is no way I can get my account back because I can't even log in. I tried downloading all my info and I can't..Something went wrong. The account that was supposedly mine and linked to facebook was called thaiantoan which isn't even mine. My Instagram account is studio_teodoro...and that was linked to my facebook account.

My fb account name is Janina O. Teodoro.

I think this was a mistake! Please help me!

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10:10 pm EDT
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Facebook - "Koltyn Watts" facebook page

My name is Koltyn Watts. I have had this page for quite sometime. Following me back and forth from New York state and New York City/Brooklyn/Yonkers. As of this morning my page has been hacked. They have gained full access with their own email address and phone number. I have tried changing my password. but it is asking to send a code to my email addre...

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8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Payouts

Facebook Marketplace is giving refunds on orders that there was not a problem with. Orders that were paid for, shipped and received with no problems.

User: Carol Lowery/carol.lowery.984

lowery2007@cox.net

291254963602595 Refunded Sept 1. 2023

1306361413399159 Refunded Sept 1, 2023

332676582525254 Refunded Sept. 1, 2023

1719234721823493 Refunded Sept. 1, 2023

746010466766356 Refunded Feb. 11, 2023

2033851650143394 Refunded Dec 14, 2022

and more

Desired outcome: Receive payouts

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12:23 pm EDT
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Facebook - No customer service to help resolve a hacked and disabled account

My personal FB account (Shaun McQuitty, [protected]@gmail.com, phone number [protected]) was hacked and subsequently FB permanentely disabled my account for violations I did not commit. The same day my personal account was hacked my linked payments for advertising were charged (see above). I had to close some accounts and have worked with my fraud...

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4:17 pm EDT
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Facebook Facebook app

Kathy Scally Abrignani - Facebook profile has been hacked - never had a problem like this before

My email is [protected]@comcast.net - my telephone number is [protected] - I have a new iPhone 14 Pro Max and live in Clinton Township, Michigan

Facebook confirmed I was hacked but I am unable to secure my account and have tried everything but want to get back in

I am unable to use the mobile phone number text to get a code, email or anything - all passwords have been changed even the old ones don't work - I was able to get back in last night and the hacker gets right back in -

I have sent screen shots of the ip address - iphone 15 that hacked me and it says Brazil - would like to get back in as it has been 3 days now.

Desired outcome: Just to get back in - because I cannot reach Facebook at all - I would appreciate a response or to fix my account as soon as possible

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2:17 pm EDT

Facebook there are many sites from China being per trade as legitimate sites like QVC and Orthopedic shoes clothings stores etc,

they put up orthepic shoes and sketcher shoes and rip us off. How come these people can put up these fraudulant sites but I cannot put my link to my direct sales company website? That is a legal udiness and not scammers but these people can get away with ripping people off. I orderd a pair of shoes never got them . i ordered pants and got a shirt the size of a child and not pants as adverti sed. There are many of these fraudulent posts that are made to look ligit and they are not. how do I get my money back I don't because when they sent this shirt it came in a usps bag with not return address or paper inside to show where it came from. I totally got taken.

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8:20 am EDT
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Facebook Full restoration of my account and photos

My Facebook page has been hacked! No one will respond! Someone is texting under my name asking for money! I do no need it! I want my account to be restored immediately! You have already suspended one account I have tried to set up! Please call [protected], or [protected]@gmail.com ASAP!

Started when a friend by the name of Steve Campbell texted me to send my phone #. To make sure it was him I called him on video messanger to make sure it was in fact him. Got a video of him but phone hung up. They texted back that they needed to get into their messenger! They got into my friends list, and have contacted everyone… wanting money!

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blcs716
Clendenin, US
Oct 31, 2023 12:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to mine on 10/11/2022. Not one reply to the numerous help center for and emails.

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4:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Close down original page (wearing papa hat)

I have had a Facebook page for many years under my name of Michael Phillips. The photo of me is one wearing a baseball cap in blue with the word "Papa" on it. It was recently hacked and the password changed. I have now set up a new page with a similar photo but hatless. I want to cancel/delete/block the original page but having tried all your suggestions am unable to do so.

HELP!

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5:28 pm EDT
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Facebook - There is an outstanding amount on my account that should not be there

I've noticed there's an unresolved balance of $816 on my account for advertisements that were run after the sale of my previous business. As I've been unable to reach a representative to discuss this matter, I'm finding it increasingly difficult to resolve this issue. Could you please review my account and remove the outstanding charge? I have a new venture...

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4:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Unfairly for no reason took my account.

I joined Facebook many years ago, and had my first Page taken because they said I was a spy! I'm 85 now and never was a spy. I lost years of pictures and I loved my page. Facebook needs to be more careful who they hire. What they did to me, amounts to Elder Abuse!

Pastor Jeanette i. Auteri

1006 Cardinal Dr., Belgrade, Mt

[protected]

PS, I am sure you want some long explaination. You took my account unfairly and you have never given it back. All because I used a different computer to sign on

Desired outcome: My original Facebook Page please!

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3:53 pm EDT

Facebook Facebook account

My Facebook account was hacked on 1st September, name changed to Meta Copyright Bawhchhianta Meta, my email address and phone number were removed from the account so I could not access it. I have been email every Facebook email I can find since then and nobody replies to me. I have seen hundreds of similar posts online. I reported that my account was hacked and Facebook acknowledged that the Password had been changed. I was asked to upload ID which I did (Driving licence), received an email to say I needed to submit a different one, I have tried this multiple times and each time it says that there is a limit to how many times I can do this and to try later. My account is linked to a business page, which has credit card details linked to it, I have no access to that page. I am extremely concerned about the security and why nobody appears to be taking it seriously.

Desired outcome: I would like my Facebook account retrieved and returned to me ASAP.

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12:10 pm EDT
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Facebook - I have been hacked

On tuesday 19th |september my hotmail account was hacked - I noticed the email around 9.30pm so I changed my password - but then the internet went down in the whole town so I couldnt change facebook - when I checked in the morning my account was logged out but my profile pic had been changed to a back circle - I checked with my friends and one had taken a...

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5:42 pm EDT
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Facebook My facebook account was hacked

Wednesday 13 September 2023, my Facebook account was hacked by someone in Ireland. The hacker changed my password as well as my email address associated with my Facebook account to his email address. I have done everything I could to get my Facebook back, with NO luck at all. I have send a lot of emails to Facebook with the attachments with NO luck. I have saved photos of my children in my Facebook account. It now looks like my Facebook account is disabled. Please help me. I attach all the information that I have.

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10:12 pm EDT
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Facebook Facebook

I am being harassed and defamed on Facebook these individuals are creating fake pages time and time again I block they get new ones. It’s gotten so bad I can’t even post a review on a company without them slandering me publicly. Facebook has purposefully made sure people like me who are harassed and defamed and whom reside in the United States of A. cannot report these situations?! I am being harassed and defamed on facebooks USELESS platform and they do NOTHING! I have reported all of the fake pages these individuals continue to keep those pages and comments stay up for everyone to view. I am looking into suing Mark and his little gang of trolls I lose my life over this my blood is on your hands !

Desired outcome: Delete these accounts! Remove the content! Do what the heck you state you stand for!

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8:51 pm EDT

Facebook Account access, facebook not responding to me about my hacked account.

On 8/1/23 received email stating that an email address was added to my account. Three minutes later received a second email stating my email address was removed. Immediately after that received email informing me my password was changed. This was done while I was sleeping between 5am and 7:30 am. At about 1:30 pm I went thru the account recovery process to regain access to my account. Uploaded my ID to prove who I was and got access to my account. I could not totally regain complete access to remove false information (email and name) and could not change my password. I attempted the account recovery process three times and only got temporary access to my account. I have sent emails to Facebook requesting help and have not received any response..

Franklin Hom

[protected]@hotmail.com

Desired outcome: I want Facebook to contact me and return my account back correcting all the false information.

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5:04 pm EDT

Facebook Facebook Person: Andrew Vereecke posted illegal public gathering

Posting states, I have a large room organized downtown above Murray's Tool and Knife.. Inviting all to attend for musical Jam sessions.. First night scheduled Tuesday September 19th yr 2023..

Andrew has no permission and Andrew is not a tenant at this well known commercial building located in Owen Sound, Ontario Canada..

I have already connected with the Owen Sound ,Ontario Canada Police Department.. The police department stated should anyone unlawfully entry and or tress pass enter the building the night of Tuesday September 19th, the person and person's will be criminally charged and or arrested..

Landlord of the building

Neil Hayhurst

Mobile phone [protected]

Desired outcome: Remove posting and not allow further postings

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Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

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