Menu
Fabletics Customer Service Phone, Email, Contacts

Fabletics
reviews & complaints

www.fabletics.com
www.fabletics.com

Learn how the rating is calculated

4.3 295 Reviews

Fabletics Complaints Summary

1 Resolved
43 Unresolved
Our verdict: If considering services from Fabletics with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Fabletics has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Fabletics. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fabletics reviews & complaints 60

Filter reviews by rating
5
244 reviews
4
1 review
3
5 reviews
2
1 review
1
0 review
Sort by:

Newest Fabletics reviews & complaints

ComplaintsBoard
E
12:00 am EDT

Fabletics Fabletics - A Mix of Experiences

As someone deeply connected to the world of activewear, I understand the mixed feelings surrounding Fabletics. The brand offers a diverse range of styles, from comfortable leggings to trendy sports bras. Many customers appreciate the quality and unique designs, praising the comfort and durability of the products. However, there are concerns about the VIP membership program and occasional issues with customer service. It's clear that Fabletics has its strengths and areas for improvement, making it a brand worth exploring with caution.

Read full review of Fabletics
Hide full review
ComplaintsBoard
J
12:30 am EDT
Verified customer This review was posted by a verified customer. Learn more

Fabletics Not A Scam

This is what I don't understand... 1. How do people not know they are signing up for a membership? It is very obvious on the website when signing up. It blatantly states that you have the option of skipping the month by the 5th of every month, making a purchase, or if you don't make a purchase or skip the month by the 5th your card will be charged $50 WHICH CAN BE USED TOWARDS THEIR CLOTHING at a later time. How is that a scam? How do people not know this? Why are customer's not taking any responsibility and doing their due diligence in reviewing the website when signing up? If you were inputting all of your personal information, don't you think you would read through everything? 2. How do people not know that a company is charging their bank account for months and months on end and then blames the company for it? It is the customer's responsibility to review their bank statements every month to ensure accuracy. The customer also has a responsibility when it comes to their own money! 3. Fabletics is fabulous! I order their clothing often, I have skipped the month successfully and never been charged without my knowing, I have returned items and been given a full refund with no issues. You get reward points just for reviewing their clothing until you get enough points for a free item.

For all the customer's that say this is a scam, it boils down to the customer not reading through the website and not reviewing their bank statements which is no fault of Fabletics.

Read full review of Fabletics
Hide full review
ComplaintsBoard
K
8:36 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Fabletics Great Quality Sports Weart

I've been a VIP Member for about 6 mos now and I have bought several outfits from them and really love the quality of their products. The outfits are super cute and wash/wear well. My only real complaint is their limited availability of the outfits. It's like they only make so many of certain outfits and if you don't jump on the website right away and order then forget about getting what you like in your size. So, that is a drawback. :( I've read lots of news articles and bad reviews about the monthly subscription, but really it's not that hard to set a calendar reminder either on your phone or your computer to remind you to log into the website and hit skip each month if you don't want to buy an outfit. That's what I had to do because I'm busy and I RARELY check my e-mail, so I ended up with a charge on my account and was like - WOW! But, then I logged into the website and saw I had $50 to spend. So, I bought an outfit. No harm; no fowl. Could I have spent that $50 somewhere else? Sure. Had I planned on buying an outfit? Nope. Is it a bit shady on the companies part? Maybe. But, it's an easy fix - because I DO really like the quality of their clothes and I DO plan to keep buying their product, so I set up the reminder on my computer and - BAM, problem solved. Now, I only order when I want something. ;) However, please note their sports bras DO run SMALL, but they are sooo damn cute! :D If you have bigger than a C cup, though, I would say sadly you will not be able to enjoy their sports bras. :'(

Read full review of Fabletics
Hide full review

Is Fabletics legit?

Our verdict: Complaints Board's thorough examination reveals Fabletics as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Fabletics stands out for its commitment to quality and security. Clients considering Fabletics should delve into its customer service record to gauge compatibility with their expectations.

Fabletics earns 91% level of Trustworthiness

Perfect Trust Endorsement: Fabletics achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fabletics. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fabletics has received 15 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Fabletics has claimed the domain name for fabletics.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Fabletics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Fabletics have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Fabletics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Fabletics has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 44 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Fabletics protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. High-quality athletic wear
    2. Customized outfit picks
    3. Flexible VIP membership
    4. Frequent discounts & deals
    5. Inclusive size range
  1. Cons
    1. Limited high-performance options
    2. Subscription model can be off-putting
    3. Inconsistent sizing across products
    4. Fewer choices for men's activewear
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Fabletics I've been a member with Fabletics since Kate Hudson

I've been a member with Fabletics since Kate Hudson was on the cover of Self 6 months ago (May 2014). I haven't had a problem skipping months and in case I forget I have my calendar app remind me. I think most of the 1 star reviews are from people that somehow missed that this was a membership program. I feel for them, but I don't think that warrants calling Fabletics a scam. To me, the membership aspect of the company was made pretty clear on the website. Prices next to items are shown at two different prices, one price for VIPs and one "regular" price for non members. I find the auto pay annoying, but that's how membership programs work and their clothes have made it worth it to me.

As a stay at home mom and yogi, I live in work out clothes. I find the quality of items sold by Fabletics to be mostly on par with the big brands like Lulu, but with greater variety and clearer sizing/fit information to accommodate problem areas and varying body types. I love that I can find a top that doesn't squeeze my midsection while still supporting my chest. Plus they are constantly changing what's available on the site so you probably aren't going to show up to your next barre class matching the gal next to you. I find the designs on trend and functional. I just got a baseball tee from them with thumb holes that I LOVE! If you don't have a problem logging in every month and skipping then I think this brand can save you money.

I haven't needed to cancel the membership yet, but I will be on the lookout for the problems that others have faced on here when I do and I'll update my review if I can

Read full review of Fabletics
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Fabletics Stop blaming others for your own mistakes!

It is really sad to see how many people write a negative review just because they don't pay attention. I am a VIP at Fabletics (and not an employee - I'm in accounting in a small firm in Canada) and love it. I bought my first outfit half off and for the first time athletic wear fit true to size, no XL sports bra for me anymore (I am 5'9 and a B in the chest). At the beginning of the first month I received an email with the new outfits and completely forgot to skip the month and they send me another email on the 6th or so to tell me that they added an extra 5 days because it was my first month and they understand that it is easy to forget to skip if you're not used to it.
Even if you don't skip, what's the big deal? They don't take away your money and you have nothing to show for it. You get a store credit and can use it the next time you shop.
To everyone who cry scam, grow up and read up before you spout off nonsense. It's like a little child repeating what it heard instead of using their brain and looking up facts. What a shame that Fabletics gets a bad rating because of so many idiots.
The clothes are amazing and Lululemon has nothing on them. They are super comfy and look awesome. I caught myself ordering something every months even after skipping at the beginning of the month. I'm a member for four months now so thankfully it wasn't so bad yet.
I also got their yoga mat and bag and it's just as great a quality.
Once I had to return a top because it looked to big and that was no big deal. They send me the shipping label and after they received send out another one in a size smaller. Shipping is usually under a week and like I said, I'm in Canada.

Read full review of Fabletics
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Fabletics Fabletics is Not the Problem!

I have been a member of Fabletics for over a year and have had a great experience! Somehow, I can go to a store like TJ Maxx or Target and spend an hour trying on every piece of athletic clothing I find and only walk out with a few pieces I'm happy with, yet nearly everything I have ordered from Fabletics has fit! I love that there are new options for prints every month, but that you can almost always find the same style that fits you well. I hate buying a great pair of pants from a store, only to go back months later for another and they no longer carry it. Only once have I received something I was unsatisfied with, and I simply went onto my account, filled out the necessary items, and sent it back. Received the credit almost immediately! Never had a more seamless return!

The main reason I came to write this review, though, is because I couldn't stand the negative feedback I was seeing all over the web with the same complaint. Fabletics isn't a "scam" nor is what they do "fraud." It should be common sense that you NEVER give your CC info to a company - especially a website - without reading the fine print. What is especially frustrating in this instance is that with Fabletics, it isn't even fine print! The conditions are blatantly stated when you sign up, and if you bother reading any of the emails you get (to the email address you typed in yourself and gave to them!) you receive constant reminders of what you signed up for! They even send you a reminder to skip each month! If you skip, you aren't charged for that month. Simple. The other beyond aggravating complaint I keep seeing is "they charged me $49.99 every month and I never got anything from it!" Once again, you're just not doing the reading if you think this is what is happening. Yes, if you don't buy something and you forget to skip, you will get charged for the month. But you aren't being charged just for being a member. It turns into a credit on your account immediately. You then can spend that money on their site whenever you choose. If you still think that is "fraud" I really don't know what else to tell you. So many websites operate this way now. You give permission for them to charge you every month (and you may skip or cancel at anytime) and in exchange you get a discount. Simple. There is nothing shady or deceptive about that.

What it boils down to is NEVER, EVER GIVE YOUR CC TO A COMPANY WITHOUT READING THE DETAILS FIRST.

If the details are available and you don't read them, you truly have no one to blame but yourself.

Read full review of Fabletics
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Fabletics You need to read this!

So I wanted nothing to do with this company at first because of hearing about their business model but then my sister in law gave me a $50 giftcard to buy from them LOL! Stuck with the gift card, I decided to give it a try. I headed to the store and was helped my some ladies there. First of all, I have to say their Power hold leggings are amazing. They are high quality and pricy. The color is wonderful. I was skeptical but then the lady explained to me about the membership thing in order to buy for cheaper. So this is what you need to know: the membership is FREE to sign up for. After your sign up, you have 5 days from the 1st of the month to the 5th to skip it. OR they will charge you $49.99 for an outfit. If you don't shop that month then that $49.99 will be credited in your account as a balance so you can shop anytime. This is so easy. I actually got email for new outfits at the first of every month so then, since I remember what I have to do, I go on their website, log in my account, click on SKIP this month. It always asks ARE You sure you want to skip? I click yes. Then that's it. I was never charged for any amount since I joined. All you have to do is to remember to skip it. And I understand this could be an issue for many busy people who don't remember this sort of things.
I go to HIIT class and Pilates regularly and everytime I wear Fabletics outfit, I got compliments. The colors are so vibrant. They hold you body and they are very well made. They have different fabric for you to choose depends on your body type. I am 5F6,115 Lbs, skinny but I have belly fat after 2 pregnancies so my to go leggings are those Fabletics high waisted power hold. I feel tight when I do excercises and I need that when I do high interval training.
They give you memembership price $49.99 for an outfit but I am a very savvy shopper. I never pay them that. I only buy when they have sale. Actually this morning, I got an email they have summer sale. So I snatched 2 beautiful leggings and 2 sports bras for $68 with tax. I live in FL so I pay sale tax 7% for clothes.
There are many negative reviews on internet about this company but I never had any problems. I rated them 5 stars for their products.
I am a customer and this is a honest review. Hopefully I could help you understand their membership rules before you buy. And REMEMBER, you have to skip or you are gonna be charged. Simply as that. Good day everyone!
P/S. I posted a picture of my 2 favorite outfits. The burgendy is for Pilates and the green one is for HITT.

Read full review of Fabletics
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Fabletics Fabletics is actually a decent online athleticwear brand, that just needs to improve its' communication and process

Fabletics is actually a decent online athleticwear brand, that just needs to improve its' communication and process with its' customer service team and customers.

I signed up for the 2/$24 Leggings deal because it was such a catch. I received the leggings in a fair amount of time and was happy that they actually felt like high quality leggings (with pockets for my phone and keys!). I knew that signing up for the VIP was a monthly commitment. The following month I was informed that I had to place an order otherwise I would be charged on my credit card, and it would be converted to Fabletics store credit if I didn't purchase anything. Since I was in the market for more athleticwear, I didn't mind placing an order.

I received my 2nd order and they had given me the wrong leggings. The return process was fairly straightforward, go to the order page, request a refund and you can print a return label. I dropped it off at my local post office and was able to follow the shipment because there was a tracking number. Within a week, it showed that the package had been successfully delivered back to the warehouse, but I received no form of confirmation from Fabletics directly.

This lead to several phone calls on the Fabletics customer service line (which I'm certain is outsourced to a different country) where I was placed on hold with only 1 person in front of me for over 30 minutes. When I finally ahold of the agent, it sounded like she was eating food while absent-mindedly assisting me with my inquiry. Eventually I was told to just wait for an email from Fabletics that would tell me I'm getting my refund, so I waited.

Over 2 weeks later I finally see my refund on my credit card and an email from Fabletics acknowledging this. There was no communication after I know the warehouse received my return and even after I contacted customer service.

I'm not sure if it's because of COVID that perhaps the warehouse is understaffed trying to handle the volume of orders and processes, but at the very least, communicate with your customers and your customer service team. Had the agent simply told me that the warehouses are trying to follow COVID guidelines while working, I would have been more understanding about the situation and would be less frustrated if they acknowledged that, "Yes, the warehouse has received the package but will need additional time to properly process and refund your order due to the pandemic." It just didn't sound like the agent knew how to handle the situation as there may have been minimal instruction from the actual Fabletics team. Instead I was given a generic customer service message and be left in the dark.

I genuinely think Fabletics is a decent brand, but really needs to improve their communication and transparency, not only with customers but their own customer service agents.

Read full review of Fabletics and 3 comments
Hide full review
3 comments
Add a comment
P
P
Pannutena
,
Verified customer This comment was posted by a verified customer. Learn more

I placed an order with this company. I received my items, product was ok but could be made better, but I found out that my CC has been charged a $54 and now a $59 membership fee for the past 8 months that I didn't sign up for. This should clearly be stated when making a purchase and I feel I got scammed out of my money as many other have. I use this CC frequently and did not catch the charges till now. A huge mistake on my end for not monitoring. Took me 20 min to cancel my membership by phone with a sales pitch to use my credits and stay with them longer.

N
N
NothingInsider
,
Verified customer This comment was posted by a verified customer. Learn more

If I could give them less stars I would. This company is the worst and the customer service is horrid. Everyone needs to do them selves a favor and stay away. If you don't use your credits they expire . They charged my account for months and when I finally realized it my credits were expired and they wouldn't give them back or give me a refund. You get charged for goods you never purchased. HUGE SCAM

K
K
K. Munn
,
Verified customer This comment was posted by a verified customer. Learn more

Worst purchasing experience Ive ever had. I have now been waiting for almost one full month for my order placed on 02/22/2023 and as of this writing it has still not arrived. After 2 weeks my order had finally arrived at my post office only to be returned to sender because the address could not be verified which I do not know how that is possible since I correctly put in my address while ordering my product. I called to get some information and after verifying my address I was shipped a new order which has still not arrived after another 2 weeks. Any other company I have purchased from would provide free express shipping or a gift card or literally anything after this but not Fabletics. There are hundreds of performance brands out there and its clear I will never shop here again.

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Fabletics I'm due for a refund for $49.95 since March

I'm due for a refund for $49.95 since March. Fabletics is telling me the processed it. PayPal says they didn't. Raised a dispute with PayPal and they're saying Fabletics denied it. Fabletics then said my bank denied the credit. My bank says that is not so and now my bank is raising a dispute. I just want my $49.95 back that I was promised back in March.

Read full review of Fabletics and 3 comments
Hide full review
3 comments
Add a comment
E
E
Earkind
,
Verified customer This comment was posted by a verified customer. Learn more

Like many others, I ordered several items during the end of year promotion, only to be signed up for a membership without my permission. My credit card was charged without my permission and when I made multiple attempts to call customer service, my call was dropped as soon I mentioned canceling my membership. THIS IS A SCAM and I want my membership cancelled and the "membership fee" refunded.

K
K
K. Haley
,
Verified customer This comment was posted by a verified customer. Learn more

Their website states a $10 credit for in store returns on next purchase online or in store. I returned 5 orders and got 5 codes. Then they didn’t believe they had a policy like $10 off in store returns so they made me screenshot my codes, which I did. They will not honor those codes. Being a VIP and paying VIP is not considered a sale. The price was not on a sale price item it was full price so therefore I should get $10 off. Poor customer service

D
D
DiarySpot
,
Verified customer This comment was posted by a verified customer. Learn more

Total false advertising that suckers people into VIP Membership with monthly charges of over $50US!When I called to stop the monthly charges...I was told that I didn't have an account so they couldn't cancel the monthly credit card charges! THIS IS ABSOLUTELY THE WORST CUSTOMER SERVICE AND DECEPTIVE COMPANY.I disputed the 3 monthly charges to my credit card with my bank. Maybe if enough people do this, it will stop this company from taking advantage of people with their FAKE SALES!

ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Fabletics Just did the VIP membership and found a great deal

Just did the VIP membership and found a great deal. Several of the items didn't fit when I got them, and unfortunately there were no smaller size option for an exchange. I chose to return the items and was given the option of member credits. Sadly, once the return was done, I had store credit instead. Normally this would be ok, but I purposely waited for a sale and used the new VIP member 2 for $25. I returned 3 items but with the actual refund only received $50. Not enough for even one replacement item. I understand that this is a policy thing, but for the customers sake, it should be a member credit. I just got my money refunded to my account and cancelled my VIP membership. Sucks because the product is great and was hopeful to continue my membership. After having to wait so long on the phone and several dropped chats to remedy the issue, I see this is just another regular company. Might as well just buy cheaper products.

Read full review of Fabletics and 4 comments
Hide full review
4 comments
Add a comment
H
H
HipContent
,
Verified customer This comment was posted by a verified customer. Learn more

I just canceled my membership after dealing with their rude, condescending and unhelpful customer service.

K
K
K. Razo
,
Verified customer This comment was posted by a verified customer. Learn more

I placed an order with Yitty and I paid for expedited shipping (2-3 days) which would put me at getting my item on Friday. I was later sent an email saying that my item would not arrive until Tuesday. I started a chat with a representative and they just stopped responding. Then another representative took over and failed to respond so I advised them that I would be calling to complain. Once I called the representative on the phone was very nice and empathetic, but the supervisor said I could not get a refund because I still may get my item today or tomorrow (Friday or Saturday) note: it's still currently in California and I live in North Carolina. Plus I received an email stating it wouldn't be here until Tuesday. This is some awful customer service and poor management. I canceled my VIP and I will never order from them again or recommend them to anyone until their staff is properly and adequately trained on how to be honest and efficient in their work. The supervisor did not care at all that her staff had neglected my issue and she insisted on not listening to me, the consumer on the fact that I would not be receiving my item today or tomorrow. I wish I could get more than the expedited shipping cost back. I would like the whole purchase and shipping cost back but not likely. This was awful as a first time shopper. Lizzo please do not represent this company anymore and protect your name and reputation. It's already been slandered enough. I will be even more upset if it doesn't fit properly as this particular item is completely sold out. You all could've had a good, faithful, returning customer. That is why I stick with Fashion Nova. Poor customer service and management will get your business nowhere. I see a trend in the same complaint. I shouldn't have to wait on a refund for expedited shipping on a promise date, when the product wasn't delivered on the promised date I paid extra for. Happy Holidays!

R
R
Ronzigro
,
Verified customer This comment was posted by a verified customer. Learn more

The most difficult company to deal with, EVER! Difficult to communicate since customer service is handled in another country. They were sending me my order and USED A SUBSTANDARD SHIPPER! LS finally shows it delivered, but, it did not! I called the only # I can find for the deceptive seller, (had to remove #) and they tell me to ck. Back 24 to 48 hrs and they would check again. The original order was Nov. 24th , so now supposedly after my 5th call, December 9th, they sent me another order that now shows was delivered December 19th...I placed my 3rd call today to let them know, STILL NOT DELIVERED! They have asked me again to call back in 24-48 hrs...my order # this time is

P
P
PressSkate
,
Verified customer This comment was posted by a verified customer. Learn more

I recently placed an order for the "end of the year sale" they were having. I received my items, they were ok, but have been charged a $60 membership fee that I didn't sign up for. This should clearly be stated when making a purchase and I feel I got scammed out of my money. When I called the customer service line they said the sale was only because I "signed up" for the membership and just tried to have me purchase more items from them. I wish I never purchased any items from them. PLEASE BE AWARE OF THIS SCAM!

ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Fabletics Their return policy states they "accept returns and exchanges for US and Canada orders within 45 days from the date of

Their return policy states they "accept returns and exchanges for US and Canada orders within 45 days from the date of shipment" however I purchased multiple items that shipped on 6/3 and 6/4 and two items I wanted to return were not eligible. Only thing I can think of is because now the items are end of season... when I purchased it was not "all sales final" so I'm a bit bummed I can't trade them in. Trying to find a customer support email is difficult as well... only thing I saw in terms of customer support on their website is a cancel your membership phone number. Other than this one negative experience I really like Fabletics. I don't like their pay monthly membership *** but if it works for them, so be it. Their leggings are leagues beyond their competitors in terms of quality, durability, and longevity. I've worn a pair of their Mid-Rise PowerHold Pocket Leggings hundreds of times and they still hold up great. If I could order 3-4 more pairs of them, I would but they are discontinued/seasonal. Anyone claiming to get billed unexpectedly only has themselves to blame for not "skipping this month" in their account.

5/5 for quality and fit of their products.
1/5 for how they run their business.

Read full review of Fabletics
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Fabletics Since I became a Fabletics member recently, I have been eyeing many Fabletics items and have made a few purchases

Since I became a Fabletics member recently, I have been eyeing many Fabletics items and have made a few purchases. However, my last purchase was disastrous. I bought the Kessler Medium Impact Sports Bra in size small (color is Black with Petal and Shadow detailing) when it is on sale for $24.46. I was charged a whopping $38.18 for this one sports bra that made up my order. I was able to contact a Fabletics representative via their online chat, and the representative gave me store credit for the excess charge. What bothers me is that they said that "this is a one time courtesy as next time they will need evidence [to give store credit for excess charge]." Are you kidding me? I have the evidence! I took three screenshots but I just couldn't get them to see it! I sent the evidence to their Facebook account, but they are super slow in replying to Facebook messages. They do not do emailing, which sucks when customers want to provide attachments of glitches to the website. I am so disappointed with Fabletics for this. I can't believe the representative didn't just check the website for herself because it is SO CLEAR that the sports bra I purchased is $24.46. If this had not happened, I would give this company a better rating.

Read full review of Fabletics
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Fabletics Be aware of shipping delays

Be aware of shipping delays. Received an email to confirm that my order shipped 11/29. I have yet to receive my order. Tracking says that my order has been in KY since 12/18. I really love the clothes. I wish they would pick another carrier.

Read full review of Fabletics
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more
Replied
Fabletics replied to this review.

Fabletics Membership terms are clear, but people can't read

Membership terms are clear, but people can't read. You don't have to sign up, it just makes things cheaper.

Read full review of Fabletics
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Fabletics They won't let me cancel my membership

They won't let me cancel my membership. I'm getting charged $50 a month and I called and went online and they said I have to call the bank. FABLETICS is a SCAM!

Read full review of Fabletics
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Fabletics I completely disregard my last review of fabletics

I completely disregard my last review of fabletics. I was uninformed on the company when I left my last review. Fabletics has been nothing but kind to me and I think that they are a legit business and the only business that has ever reached out to me to make things right. I am completely impressed on their business ethics. And I believe that there VIP membership is a great thing for a lot of people. I respect this business and I hope that Marv you makes a difference and how people perceive this wonderful website. It's not just how great their clothes are it's the people behind the corporation that makes this company as great as it is.

Read full review of Fabletics
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fabletics I have cancelled my membership a total of 4 times this month, and have not only continued to be billed for membership

I have cancelled my membership a total of 4 times this month, and have not only continued to be billed for membership fees, but was billed 3 times. On December 1st, I contacted fabletics customer service via chat to cancel a monthly membership due to the fact each month it is very hard to skip, and I cannot afford the membership during this time. I confirmed with the agent 3 times, that both my fabletics and fab kids memberships would be cancelled, I have screenshots confirming this. I received an email from fabkids stating my membership was cancelled. On Dec. 8th, I received notification from my bank fab kids attempted to charge my card for the membership fee. On dec 9th I contacted customer service via chat once again, and similarly the agent send confirmation this time from both fabletics and fab kids stating the membership was cancelled. On dec 9th my bank card was charged for the monthly membership fee, this time it was fabletics. This time, I called and spoke to a representative on the phone. The representative refunded my money, and again sent confirmation that the issue was resolved and both fab kids and fabletics memberships were cancelled, to both of my email addresses this time as well. On dec 10th I received notification from my Mastercard, a credit card account that should have never been registered on their website as a membership payment method as they had my bank account info, that they attempted to charge it for the monthly membership fee, the charge was deemed suspicious and declined. I received an email from fabletics as well stating if I update my information I would receive a discount and that my VIP membership was still active, but I needed to enter a new card on my account. I once again attempted to contact fabletics customer service, this time through FB chat option hoping to get in touch with a different team or someone who could resolve my issue, they never responded other than automated responses stating an agent would be with be with me as soon as possible. I mentioned in that message if they could not resolve it, after trying through their chat website and over the phone, and also on their last option FB messenger, then I would be going to the BBB to get a resolution. I simply want to be taken off their membership program. I don't understand why it has been so hard, why I have been dealing with this for over a week, why, even if I kept the membership, they attempted to charge me three times. As of now, I do have all the money but I fear future charges, or repeated attempts at charges for the monthly membership that may or may not go through on my debit and credit card. I want to be removed completely from their system, and my cards to be deleted completely from their website. At this point, I will never purchase from them again as they do not honor their own agreement with customers stating that; A you can skip the month at any time. In order to do so, you must find the skip button and also do so within the first few days of the month. The skip button is supposedly on the "my outfits" page of the my account section of their website, when you click that however, no skip button appears. December 1st I kept scrolling for the normal location it is in, and it was not enabled. B. That you may cancel your membership at any time if you are unhappy. I attempted to do so many times, each time agents ask you several times to keep your membership, offer discounts, tell you your membership fee equals credits and you have to almost be rude to get them to stop and cancel it. Then, when you ask if it is cancelled, many of them dance around the question and wouldn't give a simple yes or no answer. Which is why each time I asked for confirmation emails, and took screen shots of the conversations that I was able to. As of today, dec10th 2020, when I go to fabkids and fabletics my membership still states vip and there is no way to cancel it or delete card information from the account page. Something needs to be done about these dishonest practices and I need to know my account information is secure and will not be charged against my will ever again.

Read full review of Fabletics and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
Kixio
,
Mar 22, 2024 10:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an order with the company on 11/16/22. I returned a bra and got my refund for $14. I got an email from Fabletics one from Afterpay stating that my refund was processed and it reflected on the last scheduled Afterpay payment. I returned two more items in November. One was for $16.16 and the other for $13.36. When they received those items, I got no confirmation emails or refunds like I did with the first item. Now it is March and countless phone calls later, I still have no refunds. They've done a three way call with my bank, who verified no refunds were received (my debit card is attached to Afterpay so that is where they would end up since I finished paying Afterpay.) We go round and round, they tell me they will escalate the issue and, again, nothing happens. We're in April now and this should have been resolved long ago. Afterpay and my bank show no record of refunds and one person I talked to told me that they refunded the money to a PayPal account but wouldn't tell me the email associated with that PayPal account. I didn't pay with PayPal so I knew this was a lie. I just want my refund and I want to be done with this company.

C
C
C. Friel
,
Mar 21, 2024 1:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Removed my credit card as a payment method and added a placeholder credit card - with the intent of them not being able to charge me because I no longer wanted their services and it was too complicated to cancel. Well, they charged my previous card even though it was not displayed in their system. They also did not notify me they were charging the card.I also hit their "take a 3 month break from payments" and still got a charge the next month.Requesting refund of jan, feb, march member credit along with the request of the pending april charge not be posted. Completely done with this company.

ComplaintsBoard
W
6:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Fabletics - VIP Membership

Fabletics charges a monthly fee for their VIP membership. You have the option to skip a month but you have to be proactive about it. If you don't opt out prior to the 4th or 6th of the month they charge $49.99 and you get 1 credit (toward merchandise) for this fee. I recently found out that credits expire - much like a coupon despite the fact that the...

Read full review of Fabletics
ComplaintsBoard
T
1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fabletics Signing up for their emails

Visited fashion island for 1st time, as I cashed out employee asked if I wanted to sign up to receive special pricing and coupons plus i'd get the 2 for $24 deal for doing so. I asked is it free they said "YES" I asked I am not signing up for credit card right, they said no. Made my purchase with cash and he said or we need to take credit card, I just assumed like many stores now they do not accept cash. Her asked if I wanted paper or email receipt, I said email.

WOW to my surprise this was a total scam and they should be ashamed and possibly be investigated by state agency. On my receipt it was written

"On the 6th of each month, you will be charged $59.95 for your membership benefits"

I signed in to my account and immediately cancelled this "membership"

VERY DISAPPOINTED IN THIS COMPANY AND WILL NOT SHOP AGAIN

Desired outcome: for corporate to stop this deceptive practice.

Read full review of Fabletics
Hide full review
ComplaintsBoard
R
8:35 am EST

Fabletics Pedido: #1276808895a order from 2 pregnancy pants I have purchase never arrived.

Pedido: #[protected]
Fecha Del Pedido: 07/01/2023

Hello,
I have purchase 2 pants for pregnant on January 7th, and I have not received the order.
I have called many times, the first time they have told me they have an issue with the labelling and the order will arrive 2 days later - 26/01.
I have gone to the place and no order has arrived, and for some reason they are returning to their warehouse, so they are unable to do anything.

I have waiting for this, as I don't have any pants to use anymore due the pregnancy advances, and instead to offer me a solution, by sending again, as fast delivery, or anything. The only solution they give is to wait for the return so they can give me the money back, since the only thing I need is a pansta that I can use. Talking to the customer support is like talking to some machines, no one want to hear you, they just keep repeating thing that I can see.

Terrible service!
My email address: [protected]@gmail.com
Thank you
Renata Daoud

Desired outcome: They send me my order asap, to have with couple of days!

Read full review of Fabletics
Hide full review

Fabletics Customer Reviews Overview

Fabletics is an online activewear retailer that offers a subscription service for customers looking for stylish and affordable workout clothes. The company has received strong reviews from customers who appreciate the quality of their products and the convenience of their subscription service.

Many customers have praised Fabletics for their stylish and durable activewear, which is designed to be both functional and fashionable. The company offers a range of sizes and styles to suit different body types and preferences, and their clothing is made from high-quality materials that are designed to last.

In addition to their high-quality clothing, Fabletics' subscription service has also received positive reviews. Customers can sign up to receive a new outfit each month, and they have the option to skip shipments or cancel their subscription at any time. This flexibility has made the service popular with customers who want to try new styles and keep their workout wardrobe up-to-date.

Overall, Fabletics has received strong reviews for their stylish activewear and flexible subscription service. Whether you're a serious athlete or just looking for comfortable and fashionable workout clothes, Fabletics is a great choice for anyone seeking high-quality activewear at an affordable price.

Fabletics In-depth Review

In summary, Fabletics offer a good range of activewear with a focus on subscription-based service. While some find the membership model beneficial, others may prefer a traditional shopping experience. Quality, style, and the VIP program are highlights, but some customers express concerns about sizing and customer service.

Website Navigation and User Experience

Website of Fabletics is user-friendly. Easy to find categories and clear images help in shopping. But sometimes, loading can be slow, which is little frustrating.

Product Range and Selection

Fabletics has many options for activewear. They have leggings, tops, and accessories for fitness. Good for women and men, but more options for women are there.

Quality and Durability of Products

The quality of Fabletics clothes is good. They use materials that last long and are comfortable. But, some customers say that after many washes, the clothes can show wear.

Sizing and Fit Guide Accuracy

Sizing can be tricky with Fabletics. Some items fit perfect, but others not so much. It is important to check their size guide and maybe read reviews for sizing help.

Pricing and Value for Money

Prices can be high without membership. But with VIP membership, prices are better and offer good value. Quality matches the price mostly.

Membership and Subscription Services

Fabletics VIP membership gives discounts and perks. It is good for regular shoppers but remember to skip the month if you don't want to buy or you get charged.

Customer Service Experience

Some people have good experience with customer service, but others not. It can be hard to solve problems or get refunds sometimes.

Shipping and Delivery Efficiency

Shipping is mostly on time. But there can be delays sometimes. Fabletics gives tracking information which is helpful.

Return and Exchange Policy

Returns and exchanges are possible but the process can be long. Read their policy carefully to understand it.

Customer Reviews and Testimonials

Many customers like Fabletics for style and comfort. But some reviews are mixed, especially about customer service and sizing.

Brand Ethos and Sustainability Practices

Fabletics is trying to be more sustainable. They have a line of eco-friendly products, but not much information is available about overall sustainability practices.

Collaboration and Exclusive Collections

They do collaborations with celebrities and influencers. These collections are often trendy and popular.

Accessibility and Inclusivity

Fabletics offers a range of sizes which is good for inclusivity. They also feature models of different body types on their website.

Promotions and Discounts

There are often promotions for new members. Existing members also get special offers sometimes.

Loyalty Program and Rewards

VIP members earn points for purchases which can be used for discounts. This is a nice benefit for regular customers.

Mobile App Functionality and Features

The Fabletics app is easy to use and convenient for shopping on the go. It has good features and is user-friendly.

Social Media Presence and Engagement

Fabletics is active on social media. They post often and engage with their community, which is good for brand connection.

Community and Brand Ambassadors

They have brand ambassadors and a community of followers who promote their clothes. It helps to see real people wearing their products.

Payment Options and Security

Many payment options are available and the website is secure. But always be careful with personal information online.

Overall Satisfaction and Recommendations

Overall, Fabletics is good for people who like stylish activewear and shop often. The VIP program can save money, but be aware of the terms. Check sizes carefully and read return policy before buying.

How to file a complaint about Fabletics?

Here is a guide on how to file a complaint or review about Fabletics on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Fabletics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Fabletics. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Fabletics on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Fabletics customer service

Phone numbers

+1 (844) 833-6220 +44 203 695 3831 More phone numbers

Website

www.fabletics.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Fabletics?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fabletics Customer Service. Initial Fabletics complaints should be directed to their team directly. You can find contact details for Fabletics above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fabletics. Discuss the issues you have had with Fabletics and work with their customer service team to find a resolution.