Exxon
reviews and complaints

Hello Customer Service...

I have tried your Customer Service # [protected] and many other numbers with NO HELP... very frustrating to say the last.

I got an E-Mail that someone opened an Application in my name (Identity theft) and I can't get any Person at your Organization to talk to... WOW...

the Reference Number on the E-Mail: [protected]

HELP HELP HELP HELP

Call me urgently at [protected]

E-Mail: [protected]@bellsouth.net

with best regards,

Juerg A Gege

Charleston, SC

We no longer travel long distances as we used to, & the few exxonmobil stations in our area are far & few between. So we had not used the card for a while. Now we found that the card-account has been closed due to "not being used"!? Really? That is not smart is so many ways! Could cause problems if someone traveled with only that card become stranded if they depended on using only that card for gas, especially for emergency/unexpected travel. Also could adversely affect credit scores which is especially concerning in the still recovering economic times. And if you really wanted to reinstate that card — while they only had to "push a button" to close your account, you have to complete the lengthy process to reopen that account — huh? Bottom line — beware the possible traps caused by this card's policies!

Name on card Kenneth E. Mooter

Card Number [protected]

Address 9539 Rocky Branch Dr. Dallas, Tx 75243

Card expiration date 06/2025

card denied the last two times I have filled up?

Mr. Mooter is now deceased, I am his widow and have always used this card.

I am Linda Mooter same address as above.

phone 214 808 1209email [protected]@swbell.net

There is an Exxon Station at 6006 W Clearwater Ave in Kennewick Wa that does not accept the Exxon Gas Card. Is there a reason for this? There are only Four Exxon stations in the area and are very spread out. I was very irritated when I went to get gas and my Exxon gas card was declined at the pump. I went inside to see if maybe they could run it inside only to be told they don't accept them. This makes Exxon look bad and it's an inconvenience to consumers. I decided at that point that I would apply for another gas card from another company, so I wasn't having to drive all over to get to Exxon.

Mobil Gas station on Dougall in Windsor Ontario has pay at the pump only but the pumps cannot input your odometer reading to complete the transaction using Esso or Mobil gas card I tried 4 pumps with no luck and the attendant said owner is aware but not willing to spent money to fix. Wasted 20 min there then went to different gas station everything worked fine there.

On November 12th I stopped to get a water and a snack at the store called Downtown Quickstop at the corner of Bank St and So. Winooski Ave in Burlington, VT. As I was walking to the entrance I was asked for change from most likely a homeless person struggling with substance abuse. I grabbed my items and as I checked out noticed glass pipes, bongs, etc in a huge display of vapes. How is this ethically right of this company to sell such items knowing/seeing right out side their door the addiction, crime, homelessness destroying lives? I normally stop at Cumberland Farms or Maplefields and am pretty sure I've never seen the drug paraphernalia being sold at either store. I went to Maplefields the next day, was informed that it is against "branding" compliance to sell such items.

Also, noticed a display of Chore Boy behind the counter at the Quickstop which seemed odd. After I googled the use I was even more appalled as it, along with the straight glass pipes are used to smoke crack.

On 10/12/2023 I stopped at an Exxon station (8444 Jefferson Road, Athens GA 30607) to fill up my truck on pump #5. After filling up, I started my truck and seconds later it stopped running. I couldn’t restart anymore. The owner was not present (at 0748) to talk about this incident. I called AAA to tow my truck to closest garage. They did complete diagnostics on the truck and then they tested the gas and the gas was milky. Never experienced this before. The gas at that pump was contaminated.

The large sign has a price of 3.79.. but the pump charges 3.89… tried to take to the employee about that and lack of paper in women’s restroom, he was to busy on a personal phone call and couldn’t understand English anyway. Store 9662172, 9/29/2023 at 4:43. I have been a customer of Exxon/mobile for over 45 years. What happened to customer service

Friday, Sept 1, 2023, I went to purchase gas. I had a gift card, I tried to use pump #4. It would not work (I thought that maybe there was something wrong with the pump) so I went inside to TRY! to get some help as to why. When I went inside, all the guy cared about was that I owed him.08 cents! In no way, shape, or form did he provide any assistance whatsoever!

Exxon-Mobil has for decades engaged in a conspiracy to deny the impacts of the product they sell upon climate change. They knew, and hid, the direct correlation between burning fossil fuels and rising global temperatures. As such, I hold Exxon-Mobil accountable for the heat wave I am currently experiencing, and for the impacts upon populations around the globe where people are dying of heat-induced illnesses.

Dear mobil

I just want to inform you that the bathroom faucets need to be updated at the Jackson Missouri location on hwy 61. I believe this matter needs to be addressed bc one can't possibly properly wash their hands do to the faucet setting so close to the back side of the sink. The water coming out of the faucet literally comes out about an inch from rear of the sink. I and I'm sure everyone else has to bust their knuckles against the back of the sink to wash our hands. This concerns me on how well the kitchen employees are getting thir hands clean do to this problem. Please check into this, new faucets that would disperse the water toward the center of the sink would be so much appreciated. Thanks in advance.

For the months of May, June and July, I have not been able to use the credit card at the gas station. When I get to the pumps, it asks for a pin#. I am not aware of any pin#. My husband called customer service in June and the rep said to use the zip code. It did not work. How can I get through to such a large corporation. I am tired of repeating myself

I went to Exxon in Roxbury at 85 Southampton St. (2703) And I noticed in my bank statement that I was charged $20 twice. I started to look up the corporate number and the number to the Roxbury station expecting to have to go through fire hoops to rectify this double charge. I took the chance to call the actual gas station first and I asked for a manager. To my utter surprise I was connected to the assistant manager. Her name is Hildel Lisa Reyes. She was cordial and professional and immediately helped me by telling me to go back to her with bank statement and she will give the $20 back. BIG Sigh of relief. I did go back and with a smile she gave me the money back. I am super happy with this employee of Exxon. Nice job in hiring such a honest and friendly and professional person. I look forward to continuing getting my gas at this location 85 Southampton because of Hildel Lisa Reyes. Keep up the good work Exxon!

This person that is employed with this company has been harassing me for over two years. I know this company does not like to have employees that harass senior citizens every day cause they think they can. The company should have standards for employees. I have known him to stay up and go to work at the plant. I think this is unsafe. Putting people at risk cause not enough rest. His name is Justin McNabb. He is an operator according to his facebook page. If you look him up you can see for yourself all toys that he has modified and likes to disturb the area. The city of central police chief will not enforce the nuisance laws that this guy is breaking. So this company has employees that put on the coverall and think that are perfect and can do what they want. Besides doing and taking body building stuff to make his body big. Probably can affect your work and mind.

I left a complaint with customer service in a text on June 12th at 5: 30. am about a repeatedly rude cashier at the express lane in Port St Joe Florida. On June 15th at approximately 7:00 p.m. I go into the express lane in Port St Joe Florida and was told by the same cashier that I was banned and I need to leave the store. June 17th at 12:15 a.m. the same store, my fiance walks into buying a drink. The same cashier turns her phone across the cash register toward him and asks is this your wife. She had a picture on her phone of me and my granddaughter from my Facebook page. This disturbs me very much. I don't even know how she knows my name or my last name. Or got into my Facebook. She also downloaded a picture and is now showing it to people that come into the store to show them that I am banned from that store. I am worried about this behavior. My personal information and pictures of my 11-year-old grandchild can be handed out to people. I would appreciate someone contacting me about this matter my phone number is [protected]. Email Sherry [protected]@gmail.com

Thank you for your time,

Sherry Robinson

7 months ago

My 13 year old son was in with friends after playing ball across the street, he was singled out by an employee Debra and was accused of stealing, she kicked them all out and tried intimidating them. My son immediately called me, I went and she told me to my face that she had him on camera stealing.

I knew there was no way my son was stealing so I called officers to the store, I had the manager review the cameras and of course he did not steal anything. All I asked from them for me to let this go was an apology to my son. Spoke to the general manager, Emmit his words, “do what you gotta do” “she probably not gonna apologize”.

They have terrible customer service in general as you see in all the reviews but this crossed the line. Now with the other parents of the children, we will move forward and “do what we have to do”

I was at the Exxon gas station in manassas Virginia at the corner of Wellington and Dumfries road. Time 8:30pm. Date May 15,2023.

I asked for a pack of Pall Mall 100’s. Proceeded to pay with debit card. The transaction went through and when I reached fot the pack they were the shorts not the 100’s. I asked the employee for the longs instead and he said he can’t exchange it.

He then said that the 100’s cost more. Of the same brand cigarettes.

I asked how much more.

He said it doesn’t matter I’m not making an exchange for you.

I simply asked for the trade from the shorts to the longs but he refused and got extremely verbally abusive. I left with the shot cigarettes very angry and confused. The same brand of all cigarettes always cost the same weather full flavor, menthol, 100’s or shorts. I’ve never heard of such an extreme self pricing much less excessive taxing.

I’ll be filling this with the cigarette company as well. I’m sure they’d like to hear of this.

This employee has caused many problems with many people in this town and most wont shop there because of him. Thank you for your time. I’ll Never shop at any Exxon ever again.