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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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7:47 am EDT
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Enterprise Rent-A-Car SUV Rental

We have rented from Enterprise for years now, for long distance trips without any issues whatsoever.

This year as every year I made the reservation over a week prior to our departure. At the day and time of pickup that I was given, there was no car available we had to return later once a car became available jeopardizing our schedule. When a car did become available it had almost 50K miles on it, not at all what what I expected after spending over $1000 dollars.

In central Nebraska we started to experience brake and transmission problems, we called 4 other locations before finding one that had any car of any kind.

Experiencing this kind of stress is not something I would expect from Enterprise it certainly isn’t what we experienced in the past if we had, we would not be a return customer.

Totally unacceptable service from a reputable company.

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11:01 am EDT
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Enterprise Rent-A-Car Order not filled

On wed 6/14 i reserved a vehicle for a important buisness trip on friday 6/16 i made a call around 10am and asked could i pick the vehicle up early they said no they didn't want me to have to wait long and it was booked for 12 so i waited untill 12 walked in and the customer service guy said well i have bad news there isn't a car available for you today there must have been 5 to 8 employees in the office and 5 cars in the return lane they didn't try and help in any way i asked what about another enterprise close by well i don't know sir you'll have to call around and find one i guess then a woman by the name of ashley said she doesnt think that i made reservations well ashley here's the confirmation number [protected] i was left in a pretty bad situation due to all of this but we all know it's no skin off of anyone at enterprise

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8:20 pm EDT
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Enterprise Rent-A-Car Complaint

Hi my name is Walter Harvey and Im have been a Enterprise and Alamo customer for years. I'm usually treated well by your staff in general and have spent literally thousands with your company in the past 2 weeks. Today was the first day Ive felt as disrespected by employees acting in an official capacity and felt the need to reach out. Ive recently been in a car accident and have several broken ribs. Allstate recommended and set up a reservation with your company on my behalf so that I would have transportation while my car gets fixed. Ive driven a car from enterprise for the last 2 weeks but turned it in this morning because my car was supposed to be ready today. Turns out there was supplemental damage to my car and it's not ready so I had allstate make a new reservation for me but this time when I entered the 2205 Barrett Lakes Dr branch I was not treated as a loyal customer. I spoke to a Tyler who requested my license and my card when I gave them to him he said he needed to verify my address in order to rent me a car and that I needed 2 utility bills to do that. I informed him that the rental was set up by Allstate and I literally had rented from Enterprise 3 times in the past 2 weeks without being asked to provide those documents. It was now 4:40pm in the afternoon and by the time I Ubered home and back the enterprise location would be closed. The man said out loud in front of other customers "that's tough tits" - To add to my insult the employee next to him "Heidi" began laughing in front of me and the other customer in the location. I was horribly embarrassed and to already be injured in an accident that was not my fault - I usually drive a Mercedes and I'm at enterprise trying to pick up an intermediate car so I can get back and forth to work and to pick my kids up from school and to be a disabled customer who literally just spent thousands with your company I was highly disappointed in the way I was treated and left very upset. Broken ribs are painful but to add insult and embarrassment to my injury was simply uncalled for and I did not appreciate it one bit. At the very least the gentlemen could have been nice.

Walter Harvey

[protected]

[protected]@gmail.com

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Update by Believe007
Jun 21, 2023 6:59 pm EDT

Left this same message for David Nestor at Enterprise Holdings Inc. and was contacted by someone telling me I was no longer able to rent from Enterprise after defending their employees talking to me in such a vulgar manor. I was told that because I did not have 2 utility bills that I was not "qualified" to rent from Enterprise even though I had returned a car to enterprise that morning and have literally rented from 4 different enterprise locations in June alone WITHOUT providing utility bills. - Even more insulting Enterprise has a charge pending on my credit right now for $316.00. If I'm not qualified to rent from your company - why are they still taking my money? I'm in complete disbelief that after spending thousands over 20 years with a company I would be talked to and treated this way - add to that I'm currently injured. Unacceptable.

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6:10 am EDT
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Enterprise Rent-A-Car Complaint was supposedly resolved

But after the resolved was posted, i sent a response but it went unanswered, because enterprise didn't address the 300.00 taxi fare I was forced to pay just to get back to another rental. All they did was rewrote my contract instead of the original rental they added all three and then readjusted the billing on it, which equaled the original billing amount, and not one mention of the reimbursement I've been asking for. In fact i even called the local office emailed them and the only response i get is the check is being issued yet, i have not received. Just the 16th of june i was told they had issued a check and i asked for check number and date of mailing and could not get an answer.

Desired outcome: Just asking for my 300.00 i paid for after i w was forced to be put on taxi and driven to a closed enterprise and refused a ride back to airport so i can pick up a rental.

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This was not resolved. Enterprise rewrote the contract and added all 3 vehicles to it instead of the original. Added all charges then deducted them and the value ended up being the same, but they did not even address the 300.00 taxi fare that i was upset about. Since the complaint, i wrote them a letter in regards to the claim response they sent and didn't get a reply

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1:49 pm EDT
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Enterprise Rent-A-Car Car rental

Booked a car through Enterprice, picked up at Germantown. Did not have our car, rented it to someone else. Did not offer better car at same price. No apologies made. Car we got windshield covered in bird poop. Will not use Enterprise again.
YOUR RESERVATION IS CONFIRMED
Thank you for your reservation.
Your confirmation number is [protected].
Pick-Up Details
Location
Germantown
Date & Time
Friday, June 16, 2023 @ 3:00 PM
Address
W190n10953 Kleinmann Ave
Germantown, WI 53022
Phone
+[protected]
Hours
Friday: 8:00 AM - 5:30 PM
Return Details
Location
Germantown
Date & Time
Monday, June 19, 2023 @ 8:00 AM
Address
W190n10953 Kleinmann Ave
Germantown, WI 53022
Phone
+[protected]
Hours
Monday: 8:00 AM - 5:30 PM
Renter Details
Name
Frances Blend
E-mail Address
e•••••[protected]@gmail.com
Phone
••••••1189
Pricing Details
Vehicle Class
Nissan Rogue or Similar
Transmission Type
Automatic
Estimated Total to be billed
$205.24
Rates
Vehicle
TIME & DISTANCE
3 DAILY @ $61.00
$183.00
Extras
Unlimited Mileage
Included
Taxes & Fees
STATE RENTL VEH FEE (5.0%)
$9.29
TITLE/REGISTRAT FEE
$2.73
SALES TAX (5.5%)
$10.22
Estimated Total $205.24
VIEW / MODIFY / CANCEL
Need a ride from your place to ours? No problem.

Desired outcome: The clean car we booked.

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4:10 pm EDT
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Enterprise Rent-A-Car Bogus toll charges

This company has placed nearly $30 in charges on my credit card claiming that I passed through tollbooths I was never at. The car I rented never left the state I live in, further, my employer (who is the state of New Hampshire, can attest to my presence at work during all of these supposed tolls. They tell me this is not good enough evidence, even though they provided no evidence of their own. Every DOT in the country takes photos of a license plate and vehicle if it passes through a tollbooth without a transponder. This is standard practice.

My request to see these photos was refused.

This is a scam/fraud

Plain and simple

Desired outcome: Charges removed

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3:02 pm EDT
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Enterprise Rent-A-Car Car rental service

I reserved a car on the web for June 7, 8. 9. A full size car. I have rented from Enterprise for over 20 years. Never a problem. I received a call on June 7 one hour before I was to pick pick up the car. The young lady left me a message. Could we come a little later to pick up the car they did not have one. I called no I cannot wait I need to leave NOW to get some place this evening. Sorry we don't have any cars. I was FURIOUS. I had a reservation - I had reserved well in advance. I called twice to check that the reservation was indeed in the system and ready to do. Yes indeed it was.

I waited another hour. No phone call. I called again and asked to speak to the manager. He said the same as his assistant. There was no car to be had. Perhaps I would like to go to another location (at least 20 minutes away) to see if they would have a car. I told the gentleman how about you call them and have them bring me one... no we won't do that. He said he had called the other location while I was on hold and they didn't have one. Waited yet another hour called back. No car. I am afraid I was less than nice. I could not believe there was no car to be had. After a 3 and half hour wait with no response I found another solution and left 3 and half hours late for a 10 hour drive. The last word I had was that they would call when they had a rental... its now a week and they have never called. What horrible customer service All I got was I'm sorry I can't help it.

Desired outcome: I am owed a free three day rental. I reserved a car I made trip plans that revolved around the rental.

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11:39 am EDT
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Enterprise Rent-A-Car Damage recovery unit - bogus claim, unethical practices and tactics

Please add us to the growing list of customers - will be former and never again customers - who were accused of causing damage to a car with no notification until receiving a demand to pay for it along with an unprofessional letter and dark, blurry pictures of damage we know we did not cause. There was zero damage done.

We are being asked to pay just over $1,000 for this damage, which we could have been notified of and given an opportunity to view in person, and are being pressured by your employee Chad Davis to contact our insurance company to take care of it.

He refuses to answer our questions about our rights and recourse while the manager at our location where we rented has told us not to be concerned, he will take care of it.

In doing research I have found many, many people have had and are having similar experiences and that there is a class action lawsuit and consumer complaints.

I found a complaint on this website as part of this search and wanted to share so that others can beware of this unscrupulous - quite possibly fraud - by Enterprise Rental Car and its Damage Recovery Unit.

We will be escalating our complaint to your CEO, general counsel, customer experience director, attorneys general in our home state of Michigan and in Oklahoma, where Chad Davis is based, as well as classaction.org and consumer protection agencies. What a horrible horrible business, taking money from customers while not knowing the duress and stress this unethical business may put on them.

Desired outcome: To provide recourse, proof and due process to customers being accused of damaging vehicles.

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10:53 am EDT
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Enterprise Rent-A-Car Enterprise roadside assistance

My insurance rented a car through enterprise. I have never used enterprise before but I thought it was top of the line. I don't know if I will ever use them again. I was going on a road trip for vacation with my family. We were wanting a full size car but they ended up giving me a Kia sportage. On the way I notice that the oil change sticker was showing that it was due for an oil change. I called enterprise to let them know and they said it was good and they didn't change the sticker. I drove up to south Dakota and saw the sights. We were heading to our next stop in cody Wyoming. Along the way, it started to over heat. I pulled over and luckily there was a farmer that drove by and gave me some antifreeze. I reported what happened to enterprise roadside assistance. They told me I could swap the car if I needed to. I stopped in the next town and got some more antifreeze in case it happened again. Of course it did. I called roadside again and they said they would come tow to billings montana and get me an uber. I got notifications saying tow truck was on its way. I had to call enterprise to get them to send a link for uber. There was no uber available. Also, no lifts. They told me I would be getting a taxi and it was on its way. Taxi company called and said the card they gave her would not go through. So I called enterprise again and they said they would take care of it. The tow truck showed up during this time driving from billings which was 2 hours away while in waiting on the taxi. The tow driver offered a ride since I was having issues with the taxi. I'm glad I did because the taxi called and said it declined again. Enterprise in billings upgraded me to Volkswagen and I drove back and picked up my family from the campground. I lost over half a day dealing with this. Started at 7 and I got back at 2. A few days later, I get a call from the Decatur enterprise saying they noticed that I switched vehicles and it showed in the computers that the Volkswagen was due for an oil change. Saying the last time it was changed was at 44000 miles and it looked like the current mileage was at 59000 in which it was. They told me I needed to bring it in so they could swap it out. I told them I was in Wyoming and I wouldn't be able to bring it back. I was told to take it to an express lube and get them to bill enterprise. I went to majestic lube which was the closest thing. They said they couldn't change the oil in it. I called roadside again and told them and they said take it back to billings montana and they would swap it out. I told them I was not losing another day of vacation for that. I told them I'd drive it to Jackson hole Wyoming since it was our next stop. Then they told me they could send a car and I refused considering they told me they couldn't do that the first time. I took it to the airport in Jackson hole and told they guy what Decatur said. He told me that he didn't know what they were talking about, it showed in the computers that it was good to go. It wasn't as bad of losing time from my vacation as before, but I still lost hour and half from this. It seemed like the Decatur enterprise saw that I had upgraded and wanted the car to rent to someone else. I told the manager in Decatur all of this and he was nice about it and said he would give me 2 free days of rental. He said that my story matched up with what the computer was showing. He would make sure that the vehicle was ready and check it himself. I posted the review before I talked to him. I'm still not satisfied considering that I don't know if I will ever rent from enterprise again. I travel quite a bit and I've never had this kind of issue with the other companies. I'm still aggravated about the entire situation. I lost almost an entire day due to all of this. We had to cancel reservations because we had the trip already planned out. We didn't even get to go to one of our stops because it delayed us. I'm really disappointed with enterprise and they're roadside assistance it terrible.

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5:23 pm EDT
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Enterprise Rent-A-Car Customer service

I've been driving for 25 years. I had my first accident and went to Enterprise Burnt Tree Branch in Dudley to receive a rental car. I explained to the person there why I needed a car. He informed me that there were no cars available until Friday, even though it was only Monday at that time. I found myself without a car, no money, and feeling stranded. I was worried about how I would pick up my kids from school and go to work in the evening.

Desperate for a car, I asked the person to check if there were any other branches nearby. Without any hesitation or willingness to help, he replied, "We are out of cars everywhere." At that moment, I felt distressed and exclaimed, "What kind of company are you?" I left the branch and later called my insurance company to seek guidance. They informed me that the manager of the Dudley Burnt Tree Branch had placed a stop on all Enterprise rental firms, preventing them from offering me a car. It seemed that the manager judged people based on their appearance or attire.

I am deeply upset about this experience. Throughout all my years as a loyal customer and paying for insurance, I encounter a young man who thinks it's acceptable to simply say no and refuse assistance. It's appalling.

Desired outcome: No outcome at all I went with another company and driving a Mercedes A class and not a fiat 500 thank god

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12:58 am EDT
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Enterprise Rent-A-Car Car rental

Beware, they are horrible! Stick with me, this gets good. On 02/08/2022, I took my car to Valencia BMW, and they referred me to Enterprise to rent a car since they were keeping my car for a few days. My car was ready on 02/14/2022, during which time I returned the rental to the BMW dealership. I was told that Enterprise would come to pick up the car and close out the rental.

On 02/20/2022, I noticed a charge of $441.70 on my credit statement and a statement indicating that the car was returned at LAX. I called the LAX Enterprise office to validate, and they informed me that a family had returned the car. Enterprise never transferred the car out of my name and allowed someone else to drive it. Additionally, the statement showed that the car had been driven for well over 1100 miles under my name. I went to their office and after hours of arguing, they finally agreed to refund me my money and adjust the date on the agreement, limiting my liability to only the days I had driven the vehicle.

Two weeks later, I received a toll bill from them showing toll charges for the Golden Gate and Bay bridges. This indicated that they had given the car to someone else who drove it to San Francisco and back. If anything had happened, I would have been held responsible. Unfortunately, Enterprise never reimbursed me for the tolls. Their representative on the phone forced me to pay, stating that they couldn't do anything about the tolls. Fine. I thought the saga was over. I promised myself that I would never rent from them again and gave up my Emerald Club Executive Elite status, switching to AVIS.

On 05/25/2023, I received an email from a collection company stating that I owed Enterprise $441.70, with the same dates as before. Nothing had been resolved by their office. When I called Enterprise, I encountered a rude woman who simply did not care. She told me, "I don't handle billing issues, I rent cars." I called again to get her name as I planned to escalate the matter to their Office of the President. Cameron King answered and promised me an adjustment on my statement by the end of the day. However, nothing happened! This situation is even worse than the "POP Copy" episode of the Chappelle Show!

There are much better rental car companies out there. Hertz and Avis have never let me down. If possible, go with them. No one needs this kind of aggravation.

Desired outcome: I need the collection efforts to stop, the dealership billed and toll charges reversed.

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8:55 pm EDT
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Enterprise Rent-A-Car Damage Recovery

I recently got a rental car from enterprise in Sacramento. This was the first time I have rented a car so I had not been through this process before. When i was waiting to be helped i heard another lady returning a car and she mentioned to them that the air conditioner did not work. I ended up getting the car she was referring to but I did not realize this until after my drive home. (I also called them and told them the AC was broken since I first got it) Upon the initial inspection that you do when you get a rental car, we noticed a deep scratch on the bumper and a dent in the door. We took note of this and moved on. I then pointed out some other scratches on the car but I was told by the employee not to worry about it because they could be buffed out. A few weeks later as I was driving to return the car, a rock got kicked up and the windshield and chipped it. I went to a dealership to get a new car and they told me to just drop the keys in a drop box and park the car out front. I waited for them to reach out about the chip in the windshield because thats all I could really do. When they did reach out to me I received a bill of almost 1000$ in damages to the car. It was a list of about 20 different types of damages that they claimed I caused, including the broken air conditioner and the scratches that I had mentioned previously. Interestingly, the only thing that was not on the list of things they were charging me for was the windshield. I tried to call them to discuss this issue because I know for sure that I did not cause any other damages and I left a message but nobody got back to me. I also want to mention that the car had just reached exactly 40,000 miles when I returned it. I feel like they are trying to take advantage of the situation and that they are just trying to make me pay for the previous damages to the car so they can resell it.

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4:36 pm EDT
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Enterprise Rent-A-Car I was charged for a parking violation

I received a citation from Enterprise stating I had a parking violation. The invoice was for $66.00 and Enterprise charged $25.00. Total of $91.00.

Rental Agreement # [protected]. The invoice # [protected]. I spoke with "Karen" at corporate customer service as well as submitted a copy of the bank statement showing we paid for parking. My brother also submitted information on this. We were both told Enterprise would get back to us in a few days-it has been over a week. My brother and I also both called the SP+-Boulder Depot (listed as who issued the ticket). They show no record of this and in fact stated that they would not be the issuing agency for a parking ticket in Denver.

Not sure what you all are trying to get away with, but I want my $91.00 back.

Desired outcome: Please respond and refund the $91.00.

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Enterprise Rent-A-Car Rental car

My daughter was hit by another motorist and Alfa insurance is pay for the repair. They also provide the rental with enterprise car rental. The rental was hit while my daughter was at a stop sign. Enterprise will not replace the car but told her to drive it until the repairs are finish on her car (two weeks from today). So now my daughter is driving a recked rental car because enterprise has a low inventory. She tried all the enterprise dealers in the Birmingham Al area and none will take the vehicle back. This is a insurance rental and no one will give her a replacement. I know nothing will ever come from this statement but be careful who you deal with for a rental. Enterprise has showed me a face I never expected. I will never rent from them again.

Desired outcome: Give her another car

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2:09 pm EDT
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Enterprise Rent-A-Car Lack of competence

I waiting at the body shop for 20 mins before calling Enterprise, just to be told I did not have reservations. I spoke with Aaron at Rodney Parham's location and he was absolutely no help. He advised my reservations were in N Little Rock. I called that location and spoke with Josh, which is the same rep I made the reservations with. He argues saying he doesn't have anything and cannot rent to me. I've been going round and round with these reps since 9:40 AM. It is 1:08PM and I am still unable to receive help. This is the worst experience ever.

Desired outcome: GO OUT OF BUSINESS

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Enterprise Rent-A-Car Car rental Indianapolis

When I picked up my car rental, car supplies were limited in my rental category (government) and no SUV was available. For my 90-day rental, I was given a dirty Nissan Sentra with close to 50k miles. After 30 days, I renewed this rental and the contract for the next 30 days. I then started receiving emails and text requesting that I get oil change on the vehicle or swap out the car. Nothing was offered to set up retrieving the auto or having a swap out arranged. I am working in Sullivan and staying in Terre Haute, IN. There are no Enterprise cars available in either Terre Haute locations as well, they have lists of customers waiting for rentals. Needless to say, I had to take the vehicle on my time, to Firestone causing time lost on the job. I already responded to Kyle at Enterprise 317.760.1657 expressing my dissatisfaction and received no response with options or offer of additional points. I also tried going to your web page and chat wouldn't pick up, nor were there any email options.

I am a platinum member #G6VSZPG and do have other car rental options which I may start considering.

Desired outcome: Free car wash and Points

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Enterprise Rent-A-Car Damage accusations

My name is suzanne Chima. I rented a car from Enterprise on Bustleton Ave in Feasterville PA. I've attached my rental docs. When I picked up the rental it was raining out and the car was parked in the shade. The guy who walked me around it to look for dents pointed out a few obvious ones and I was on my way. I went home and didn't think about anything else. About 3 days later my husband and I went out and as I was in the passenger seat I noticed a quarter size crack in the windshield and immediately panicked because I did not even think to look at the window before I picked up the car. I called Enterprise the next day at 2:49 pm and discussed this with the female operator there. She confirmed that this was indeed on the list and not to worry so I felt better. The day I had to drop off the rental the guy there walked out and immediately walked to the back, right side of the car and pointed out a weird dent, and accused me of doing this. This pissed me off because one, I drove the car about 4-5 times maybe, and I never noticed this because it's hard to see unless you get into direct sunlight and look sideways which is perplexing to me since the Enterprise guy seemed to know exactly where to look when he came out to inspect. Seemed fishy to me but I didn't do it, so I didn't really think anything of it. When I returned home to discuss with my husband he told me he saw that the day I got it but figured it was noted so he didn't mention it. Now I am getting emails saying that I owe money for this dent that I did NOT do! I'm sure it would be much easier if I simply allow my insurance company pays for this but I will NOT because I did NOT do this and I truly believe that they knew about this just like the windshield crack and figured they would just get me to pay for it. It's the principle! I did not do it!

Desired outcome: this doesn't let me upload my docs so I am emailing as well.Suzanne [protected]@gmail.com

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Enterprise Rent-A-Car Rental Car

I rented a vehicle in sacramento ca, headed to wyoming, and when u get into utah i'm pulled over by police. The police officer proceeds to tell me that the registration had not been paid for since 2021. I let the officer know it was a rental from enterprise and to my knowledge they had fleet registration and again he said it is not registered legally. He asked to see my contract and then suggested i go pick up a different rental for the endurance of my trip.

When i got off the freeway to get gas i called the office i rented the car from and the gal said i can go to closest location and get different vehicle. Closest location was slc airport. I get there and exchange the car and tell the lady are your vehicles full on gas, i'm going all the way through wy. And i just filled this one up, she says i'll give you one you won't have to worry about gas in, and gives me an all electric car. This wouldn't have been a problem for me if i was in california but i was going to a state unknown at the time that rejected the electric charging stations. And 153 miles later in out of battery no 8charging station around and in stuck calling roadside service.

As if it couldn't get any worse, they set me up a tow and taxi to get to next town and pick up another car. I was in the middle of nowhere and taxi shows up 2.5 hours later to drive me to next town where the enterprise was already closed. It's raining outside all my luggage is in taxi and driver had to go pick up other customers yet doesn't want to leave me stranded. Roadside assistance said they won't take me further than 50 miles they could call me another taxi but none were around. Then i'm awaiting for them to tell me how they are going to resolve this matter, and enterprise keeps telling me that it's the responsibility of roadside assistance to take care of me. Roadside assistance is saying they can't offer anymore support. At this point in 4.5 hours from the airport that's open or 4.4 hours away from my destination. All along the taxi is on wait time and she's being told that she doesn't get paid to wait and she's not wanting to dump me off in middle of nowhere. I call roadside back and tell them that there is no reason why the can't pay her to take me to my destination and i pick up a rental the next morning and they said there is no way they can pay for more than 50 miles. Enterprise said they couldn't help me cuz all offices are closed now. So i had to pay out of my own pocket for the taxi back to the airport to pick up a vehicle so i could be on my journey and is take it up with enterprise when i get to airport. Once i'm at the airport i was issued a car right away with apologies and the assistant manager said if i sent him a receipt for my taxi they would reimburse me for it right away. I did just that. The taxi was 300.00 for the trip back to airport. Enterprise was still denying her the funds for the waiting game they led me on. Well i finished out my trip drive back to california and the local office where i returned the car was seemingly apologetic telling me they would reimburse me for my rental, the 300.00 for taxi, and get a check sent out to me right away. Here is been 2 weeks since my ordeal, and the time it took to arrive at my destination was only supposed to be 14 hours ended up being 26, so my time, my issues they caused me more my taxi fare had yet been reimbursed. This is not good business at all. I didn't ask for a non registered vehicle and did not ask for a replacement to run out of service on me on middle of nowhere. They need to fix this and that poor girl who had the taxi she did her best as a customer service provider to accommodate me too.

Desired outcome: Reimbursement to my taxi fareReimbursement of my time by returning my fees for rental, the taxi driver Reimbursement for her waiting and return back to her city, and overall apology for the crappie service i was given

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Enterprise Rent-A-Car Claim number [protected] booking ref# [protected]

This is the worst experience with Enterprise in the last 8 years!

On Mar 15th 2023 I booked a full-sized SUV from MLI Airport and we were a family of 6. The airport enterprise authorities gave us their last SUV a Chevy Tahoe in their lot and I loaded all our luggage's into the car. When I went inside the car and started the car, to my surprise I saw the rear tire had no air pressure - I went back inside and asked them to change the car and I was said that there were no more big car available at that time. Then after further waiting, they managed to get a SUV from their Hertz counterparts in the same facility. This one was a Nissan Armada and smaller in size - since there were no more option and we had already lost over an hour because of all this we thought to compromise.

However, as we started, we found there were clicking noises inside the cabin coming from front side A-pillar left trim panel. As we were cruising 70 miles/hr towards Colorado all of a sudden the left pillar trim flies off and we had no way to recover by stopping in middle of a highway to recover the flying part.

we informed the same to the colorado airport enterprise. they noted the same and put us to Minivan as again no SUV was available.

Now I get a $801.50 bill - this is ridiculous. All above has been noted in the booking contract while I returned the Minivan in MLI

Desired outcome: I will not pay a penny! This is customer harassment!

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Enterprise Rent-A-Car Rude service. Not the car I paid for or reserved

Hello. Initially rented a compact or economy car in Billings. They only had a sedan. I was in an accident with it (not my fault). I was towed to Casper Wy to get a sub. Within a half hr the car was making loud noises. I couldnt go over 40mph on the interstate. Road side was not helpful. I got to my destinatio. After 5 long hrs and in the morning I called the FtCollins, Co location. They said theyd have an economy car for me. When I got there, the man at the desk was so rude. His name was andrew. He said hes NOT giving me a car. Very matter-of-factly. Instead, I got a huge gas guzzling SUV. Which defeats the purpose of why I rented a vehicle. Because I wanted it to get better gas mileage than my truck and this one did not. I asked him if any other location has a car and he was so rude. He said no general manager is going to trade it in for you and that’s just the way it is. Then he gave me the car with less than a quarter of a tank of gas. I thought they always give it to you full and we return it full. As soon as I got on the highway and realize this I asked him if I could get it filled on the way back in an hour. He said no I’m not gonna fill it for you. He was so rude the whole way through. I deserve better than this. I paid for an economy car thinking I was gonna get an economy car and I did not. Not only that I did not get the roadside service I needed when I was given a vehicle that didn’t work. And the third trade-in was even worse. Not only did I lose money on this rental because it was more expensive than my own vehicle but I was treated poorly and lied to. Why allow someone to rent in economy car when there is none available? And why give someone an empty gas tank. And why be as rude as you are, and not have a good customer service. It was the worst experience I’ve ever had and I will never rent from enterprise again. The gentleman in Fort Collins Colorado on Mulberry Street needs to be disciplined

Desired outcome: Money back and better training and manners for Andrew at Ft Collins Mulberry location.

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

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