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Enterprise Rent-A-Car Complaints Summary

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Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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Enterprise Rent-A-Car Loss of time and money on our vacation

June 19th 8 am our rental would not start. We call and they send road side to the wrong town 2 times. We finally get someone to our location 5 hours later. During the wait we were advised if we were not comfortable to go to a local Enterprise rental In New Braunfels Texas. When we got there expecting to be helped Cody Crawford a Enterprise representative laughed and said he couldn't help us unless we got the car to him. To go to the airport. We went to the airport only to our surprise Carly another representative told us we had to go to San Antino. As we are paying to have someone drive us to the Airport 6 hours into our 1st day of vacation the towtruck driver arrives at our condo. Our 3 grandkids crying because we are supposed to be at Schlitterbahn. We arrive at the airport and meet Jamal. Within 20 minutes he has us in a car. He was the picture of customer service. But our day was lost we can't get that time back and we had to pay to get to 3 locations before someone helped us. Very disappointing for a established company that has a comerical that states Enterprise will pick you up. That is not a true statement.

Desired outcome: I would like to be contacted and compensated.

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eddiesteelfoster
, US
Jul 13, 2023 2:20 pm EDT
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Enterprise booking said good to go and got reservation number Can i use debit card-yes. 45 minute drive to Enterprise N New Braunfels. We can’t you have card without phone bills , car insurance declarations page, or utility bills. I show insurance page—oh know we cant use that without comprehensive/collision. Very embarassing for this small business owner

Ed Foster. Wimberley Texas 512.757.0169

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Enterprise Rent-A-Car Beware of Shady Practices at Enterprise Rent-A-Car in Basel Airport, Switzerland

Yo, listen up! I gotta warn you about Enterprise Rent-A-Car at Basel Airport in Switzerland. They got some shady stuff going on that ain't gonna work in your favor. They charged us 500 CHF for a little chip in the windshield, check out the pic. Lemme break it down for you:

1) They straight up admitted they don't always check the cars for damage between rentals. So, you might get charged for damage you didn't do, 'cause they didn't check the car.

2) They make you take pics of the car to document pre-existing damage, but then they might say your pics ain't good enough to prove you didn't cause the damage. That's what happened to us.

3) They overcharge for damage like crazy. We got charged for the damage, plus a 100 CHF "rental loss" fee and a 100 CHF "handling fee".

4) They don't even fix the damage you pay for! They just take your money and wait until they sell the car to fix it. If someone else crashes the car, they'll replace the whole windshield, but they still took our money for the repair.

5) They don't do the walk-around with you when you return the car. You gotta park it, go inside, and then they go check it out without you. You don't know what's happening while you're gone. They could easily cause damage and charge you for it.

6) They don't clean the cars well between rentals. Check out the pics of the interior when we picked up the car. The outside was streaky too, making it hard to see if there was damage.

7) They'll tell you anything smaller than a dime won't be charged as damage, but they won't tell you that doesn't apply to glass. So, you'll get charged for any glass damage.

9) The damage report you sign when you get the keys doesn't even show all the pre-existing damage. The arrows and markers are all messed up. There was even a crack in the windshield when we got the car, but it wasn't on the report.

This was the worst car rental experience I've ever had. They know they can take advantage of international renters who can't fight back. We had a flight to catch, so we were stuck with their BS.

I suggest you go with a different rental car company. These guys are out to get you and there's nothing you can do about it.

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Enterprise Rent-A-Car Terrible Customer Service Experience with ENTERPRISE Car Rental - A Warning to Others

I made a reservation with ENTERPRISE for a mid-size car for a whole month. However, I found the price to be 22% higher than expected. Despite that, I confirmed the rental and showed up an hour late to the GRAPEVINE TX office due to meetings that went longer than expected. To my surprise, the staff at the office told me that they only had a mini-van available for me because I was late. I was not happy with this and asked why nobody called me before giving my car to someone else since I had a reservation. The staff member behind the desk was very unprofessional and dismissive, telling me that it was not his job to call me and that a reservation only mattered if I was on time. I objected and emphasized that I needed a car, not a mini-van. I even asked him to find me a car, but he refused and said he was done. I was shocked by his attitude and lack of customer service skills.

During this conversation, the person in the manager's office closed the door instead of coming out to help. This made me feel even more frustrated and disappointed. I decided to leave and Uber back to my office. I called the ENTERPRISE Corp office and explained my experience at the GRAPEVINE TX office. They apologized and quickly arranged for another car to be delivered to my office at 4 pm. I was grateful for the customer service agent's help, but my experience with the KELLER TX office was even worse.

At 4:05 pm, the KELLER TX office called me and asked if I was going to come and get my car. I was surprised because I thought they were going to deliver the car to my office. I politely reminded them of the reservation and that they were supposed to deliver the car to my office. However, the staff member at the KELLER TX office told me that they don't deliver cars from that location and asked if I wanted to cancel my reservation. I couldn't believe it. It was like a comedy of errors.

Overall, my experience with ENTERPRISE was terrible. Their customer service was unprofessional, dismissive, and entitled. They didn't care about my reservation or my needs as a customer. I spend over 100k a year on car rentals for my three businesses, and I've never had this kind of issue with National, Hertz, or AVIS. They are much better at accommodating their customers and upgrading them for free if the car they reserved is not available. ENTERPRISE has lost my business, and I will warn others about their unprofessional culture. It seems like a company culture issue that enables their employees to act with complete arrogant impunity and unprofessional acumen. I would advise anyone to rent elsewhere and save themselves the risk of dealing with ENTERPRISE.

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Enterprise Rent-A-Car Enterprise Rent-A-Car Review: Reservations Mean Nothing

Back in January of 2022, I was on the hunt for a premium-sized rental car, specifically a Suburban. As a family of tall individuals, we needed a car with enough legroom and luggage space for our upcoming trip to North Captiva Island in Florida. Unfortunately, the rental car companies in Traverse City, where we live, did not have any premium-sized cars available for our travel dates. So, I had to expand my search area and found luck at the Enterprise branch in Cadillac, MI, which was about 45 minutes south of our location.

Without hesitation, I booked the Suburban for our trip, which was due to start at 4:30 am on March 23rd. The total cost of the booking was a little over $2000, including the optional rental car insurance. I had all the confirmation and reservation numbers, and our major credit card was on file, so I felt relieved that we didn't have to travel two hours south to Grand Rapids, MI, to rent a car.

Fast forward two months, and it was March 22nd, the day we were supposed to pick up our rental car. We arrived at the Enterprise branch in Cadillac at 4 pm, five minutes earlier than our scheduled pick-up time. However, upon arrival, my husband noticed that there was no Suburban in the parking lot. He went into the office with all the rental agreement information, and the person behind the counter told us that they had rented the Suburban to someone else at 11:30 am that day. We were shocked and disappointed, and the person behind the counter showed no remorse for the situation.

We immediately called our booking company, Expedia, to verify and confirm our reservation, and they couldn't believe what had just happened. Unfortunately, there were no premium-sized rental cars available in the area, especially at the last minute, so we had no choice but to buy a large-sized car top carrier and pack it with our belongings to continue with our road trip plan.

During our trip, my husband called the Cadillac office to speak with the manager, but he was not available. He asked for the corporate office number and gave up on the Cadillac office. After our trip, my husband contacted the corporate office to seek compensation for the mileage and wear and tear on our brand new snow tires. The first person he spoke with offered a free rental, which was not helpful. So, he spoke with another person who promised to work on a resolution and email us, but we haven't heard anything yet.

In conclusion, I would not recommend Enterprise Rent-A-Car based on my experience. Even if you have reservations and confirmations, the company can give your rental car away for no reason whatsoever. It's better to rent from your neighbor because there's a better chance of receiving what you reserve.

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Enterprise Rent-A-Car Horrible Experience with Enterprise Rent-A-Car: Unreliable Service and Rude Staff

I rented a car from the Redlands CA branch of Enterprise Rent-A-Car and needed to extend my rental for three more days. I called the branch five times before they closed, but no one answered the phone. So, I called the customer service number to see if they could help me with the extension. The agent on the phone said that she could help me and we discussed the prices, extra insurance, and other details. The total cost was under $150, which was affordable for me. She said that I would receive an email showing the changes and extension.

The next day, I received a missed call from the Redlands branch. When I called back, the girl asked me where the car was because I was supposed to return it at 9 am. I told her that I had extended my rental for three more days and spoke with an Enterprise agent the night before. However, there was no record of my phone call, and I did not receive any email or charge on my Visa. I was shocked and frustrated because this was only one of the numerous problems I encountered with Enterprise.

I filed a complaint with corporate, and they promised to investigate the matter. However, I was not sure if I would ever receive a call from them. The girl on the phone offered to extend my rental for three more days, but the total cost was $320, which was more than double the $150 I was told the night before. She explained that $200 of that was the security deposit they required. I told her that when I reserved the car, it was supposed to be $437 total, and a $637 transaction had already cleared my bank from Enterprise. So, I was confused about why they were taking $200 deposit from me again.

The girl was rude and disrespectful, and she told me to turn in the car immediately if I was not happy with the price. She had me speak to someone else, which took more of my time. I had to drive up to the Redlands branch to sort out the issue, and my plans for the day were ruined. I paid for that day for a rental that I did not get to use because I spent my Saturday going "round in circles" with Enterprise.

There were more things that happened after this, but I am sick of talking about it. I had never had such a horrible experience with a place before this. I did not receive any kind of heartfelt apology or compensation for all the crap that I dealt with. I will never rent a car from Enterprise again, and I am still upset with how awful it was. I honestly do not know how they stay in business with the people they hire. It is a joke!

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Enterprise Rent-A-Car Enterprise Rent-A-Car's Fabricated Damage Claim Scam in France

I had a terrible experience with Enterprise Rent-A-Car during my recent trip to France. My wife and I rented a car from them in Paris and drove to Normandy and Calais before returning the car at the Calais Ferry Terminal. We followed Enterprise's instructions to leave the car in a designated area and drop the keys in a drop box at their closed office inside the terminal.

Two days later, I received an email from Enterprise claiming that the rental vehicle had suffered windshield damage and that they were charging my Visa account with an additional 1,500 Euros. However, there was no damage to the windshield or any other part of the vehicle when we dropped it off. I even took a video and several pictures to prove it.

I immediately contacted Enterprise and demanded that they provide me with their own photo evidence of the damage. They promised to refer the file to their regional manager, but I never heard back from him despite numerous follow-ups. I then called my Visa issuer and opened a dispute, providing them with a letter outlining the situation, rental agreement, and photos.

Visa initiated a dispute on my behalf, and two weeks later, Enterprise dropped their fabricated damage claim and returned my deposit money. I was relieved to have my money back, but I was disappointed that Enterprise never apologized or communicated with me after their scam attempt.

I have always rented from Enterprise in Canada and the U.S., but after this experience, I will never do business with them again. It's a shame that a company with such a good reputation would try to defraud their customers. I'm grateful for my Visa bank's support and would have had a hard time recovering my money without them.

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Enterprise Rent-A-Car Disappointing and Frustrating Experience with Enterprise Rent-A-Car: Beware of the Gloucester Store

I recently had an experience with Enterprise Rent-A-Car that left me feeling disappointed and frustrated. As someone who has been a manager for 15 years, I was taken aback by the way I was spoken to by Bay, the manager at the Gloucester Nick location. He required me to come up with a daily agreement payment, which I did until he was no longer there. I paid it off and dropped it off, and it was paid in full. However, all of a sudden, my card was charged an extra $2000, and all I could be told was that it was a good question for the bank. As someone who works in retail, I know that's not how it works. The statement showed that I had already paid $1044, but they charged me again for that amount and then made a mistake and reversed it three times. It's all on paper, but all I can be told is to dispute it. They don't seem to care until the first of the month. They took $2300 from my account, and it's all in print out. This was the worst experience I have ever had, and Bay was the worst manager I have ever encountered. I train managers, and if one of mine ever spoke to a customer like that, they would be fired.

I purposely put the money in when he needed it so this wouldn't happen. They ran my card right before closing. From now on, if I need a rental, I'll drive out of town. Beware of the Gloucester store. That's why every review site gives it one star. I wish I knew the other manager's name out of town. At least he was respectful and didn't threaten the police on me. He didn't make me pay the hundred dollar deposit three times. Even corporate agreed that something was wrong, but nobody calls back. At least the other manager understood his job and how to speak. Not like a hood rat threatening police for no reason.

So I'll dispute the charges because it's in black-and-white, but I was really checking on your management. I would've thought I was in a bar room the way I was talked to. You guys have almost $3000 of my money, and that's how I get treated? This is how Enterprise does business because Bay runs the Gloucester store. Before this review, I saw others that were good, one about Nicolas. Nobody believes me. I had to pay daily and I paid three deposits until they printed it. I'm very disappointed. I paid a lot of money and now a lot of extra, which bounced all my bills between rent and there's that six grand, but they don't care. You have to give it a couple of days. But at least I'm a manager and respected and understood his job. I think his name is David. Very professional. Too bad you guys didn't record the calls, but I had it on speaker at work. Everybody heard it.

I just want my money back, the extra money he mistakenly charged two times, but that's my fault. If I didn't have a good career, I would've felt like I was being intimidated and threatened by how aggressively I was talked to. No, he wouldn't do that on the street. Behind his manager card, he does it many times to me alone. I will use this as part of my next training class as to what not to do and how to lose your job. Then when I call corporate, managers are not allowed to speak with clients, so I was told 10 times. But I paid for the car weekly, then daily, and then they decided to charge me for everything after I paid.

Thanks, Nicolas. It's easy to be big and tough and disrespectful on the phone or behind the keyboard, but that's not what a manager does. If you want to be successful, you may want to learn. Maybe because I came in street clothes, I don't know. Tattoos, I don't know. I do know that because I'm not totally white like him? I would love to know why I was treated like scum. Because I'm not going to let this go. I want my money back, and we'll see if Enterprise gives a $#*! because they say they only review about him. Nothing but lies. Attach my invoice, just do the math. It adds up to $1044.33, and then I was charged again for that amount, and then I was charged that again. It's all in the picture. But it's my fault. Nothing says pending. All the charges were authorized. Everything on my bank account says completed, and they just keep blaming my bank or saying I just have to wait for the money. They don't seem to think about other people's families, and that's in Nick's own words. I don't give a $#*! working in retail for 25 years. I can understand a telephone tough guy, but that's a manager of a company throughout the country. So if you want to be threatened and treated like absolute $#*!, go to Gloucester and ask for Nicolas. He'll do it.

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Enterprise Rent-A-Car Frustrating Experience with Enterprise Rent-A-Car: Unprofessionalism and Poor Service

I had a really frustrating experience with Enterprise Rent-A-Car. My insurance company set up a rental car for me and gave me a number to call. When I called, I was told that they didn't service that side of town and that I would have to find a way to get to the other side of town. They also told me that the earliest appointment they had was at 3:30pm. I asked for the number to the Enterprise on Winchester Road and spoke to someone named Ethan. He set up an appointment for me to pick up a car at 9am, but I had to change it to 10am because I didn't know what time my granddaughter had to be in her class.

When I got to the Enterprise at 10am, Ethan said that he didn't have a call from Bella before me, which made me really mad because I had to go to work and now I didn't have a car. He said it would be about 45 minutes before he could get me a car. I decided to wait with my granddaughter in her car while we waited for Ethan to call. We even went to have lunch and still no call from Ethan. When I finally called Ethan, he still didn't have a car for me. I called back and got Manning on the phone. He is Spanish, which I have no problem with, but he proceeded to tell me that I said 2 minutes instead of 10. I told him that he didn't understand English because 2 minutes doesn't sound like 10. He hung up on me, which I thought was really rude.

A district manager called me from their home office and he was really mad about the fact that I told his associate that he didn't understand English. He banned me from renting a car, which I thought was really unfair. I don't think he cared about the fact that I needed a car to go to work. He was more worried about his employee being insulted. I am going to contact the local Better Business Bureau and the local newspaper because I feel like they are making reservations for cars that they don't even have. The district manager was very unprofessional and cowardly for hanging up on me. I won't let this go and I will find another rental place besides Enterprise.

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Enterprise Rent-A-Car Unprofessional and Intimidating Behavior from Enterprise Car Rental Branch Manager

I gotta say, I've been renting from Enterprise Car Rental for over a decade now and I've always been happy with their service. When I came back to the states after retiring from the Military, I needed a Cargo Van for my new business and I knew Enterprise was the way to go. I went to the Enterprise Commercial Rental in Chantilly, Va (Pleasant Valley location) and had a great experience with John Fredrikson and another guy whose name I can't remember. They were super helpful and made the rental process a breeze.

But then things took a turn for the worse when Zach Underhill, the Branch Manager, got involved. I was offered a big account with a manager supplier and needed a 26FT box truck. John suggested I start a corporate account, which made sense for my new business. I took his advice and went to Enterprise the next day to let John know that I was ready to move forward. But then Zach interrupted our conversation and started trying to bully me into doing things I didn't want to do. No matter how hard I tried to get away from him, he just got more and more aggressive. It got so bad that he threatened to close my account and not let me rent from the location anymore. I was really scared and shaken up after that.

Then, on January 8th and 9th, Enterprise started charging my credit card way more than they were authorized to. When I called to ask about it, they said they were following orders from Zach. I tried to talk to him about it, but he wouldn't take my calls.

And then, on January 15th, Zach and another guy named Brandon (the assistant manager) showed up at my customer's property to take the van from me. They accused me of lying about being out of town and said they thought the van had been stolen. They said it needed servicing, but there was nothing wrong with it. They even accused me of having tiny dents on the van, which wasn't true. I was really scared and upset by the whole thing.

I finally decided enough was enough and returned the van today. I can't let Enterprise bully and humiliate me anymore. I'm committed to taking back my dignity and self-respect. I won't be renting from Enterprise again.

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Enterprise Rent-A-Car Enterprise Rent-a-Car Left My Husband Stranded for 12 Hours with No Help - A Nightmare Experience

Me and my husband rented a car from Enterprise Rent-a-Car during our trip to Las Vegas from Jan 17 to Feb 3. We planned to visit the Grand Canyon, Hoover Dam, and Lake Mead on Thursday, Feb 2. On Tuesday, Jan 31, my husband went to Red Rock Canyon while I was at work. Later that day, he called me saying that a tire blew from the inside out and there were no emergency tools in the vehicle to change a tire. He also said that the vehicle was not driveable and he would call Enterprise Rent-a-Car for help.

I didn't hear back from him for quite some time. At about 6:43 pm, I received a call from a man named Conrad Serrano, a member of Nye County Search and Rescue. He called to let me know that my husband was STILL stranded with no help from Enterprise Rent-a-Car. He texted me at 8:08 pm that 911 transferred him to a tow company which said they could not get to him for another 4 hours.

I contacted the Nye County Sheriff's department and spoke with a woman letting them know of our situation. She said she would dispatch someone to go out to check on him. I told her, "I need to get him back to Las Vegas, please help us." At about 10:00 pm, a State Trooper stopped and talked to my husband. He said he couldn't help him. My husband then asked me to try and find a ride to get him back to the hotel.

I tried several times to get through to Enterprise Roadside Assistance. I was hung up on so many times I can't even count. I was able to get through and was told by a Roadside Assistance operator that he was too far out and no one would go out there to help him. Every time I called, they would say: "Are you in a safe location?" Each time I would say "no, my husband is not!" This didn't seem to matter one thing to any of these people taking the calls.

He received several messages from Enterprise Rent-a-Car/Enterprise Roadside Assistance that a tow was enroute and then would get a message that it was cancelled by me. I NEVER cancelled any tow. About 1:00 am on Wed. Feb 1, I went down to the valet parking area of Planet Hollywood where the taxi's and Uber and Lyft drivers pick up and drop off.

I asked a service car provider if he could help me, he could not. Lyft and Uber were also no help. I ended up talking to a taxi driver and told him our serious situation. I needed to get my husband back to the hotel. Enterprise Rent-a-Car and Roadside Assistance and the State Patrol were not helping at this point. I was extremely concerned for my husband's safety. I was to the point of tears!

The taxi driver had to contact his supervisor. Since I didn't have a specific location, just 160/95 coordinates that Scott had given me, there was no way to correctly calculate how much the fare would be. The taxi driver googled the location and we estimated he was 76 miles away.

I had to go into the Casino at the hotel and pull out 550.00 cash. I had to give the driver $500 up front. His supervisor finally gave him permission take me to go get my husband. This all took about ? hour so it was about 1:30am at this point.

As I got into the taxi, I heard his supervisor tell him, if you do not feel safe, do not do this. He said he was good to go. I said to him, "you aren't going to kill me, are you?" He laughed and said, "You aren't going to kill me, are you?" I felt safe at that point with him.

When we were about 10 minutes from the location, I finally was able to get ahold of my husband. I had no cell service for part of the drive. He told me some guys had picked him up, and he was on his way back to Las Vegas. I let the cab driver know right away and he turned around and we headed back to the hotel.

I got back to the hotel at about 3:30am. The total ride cost me $550.00. My husband had also made it safely back to the hotel.

I called Enterprise Roadside Assistance again the morning of 2/1 at about 6:15 am. I let them know the truck was left abandoned and it needed to be towed.

Many different emotions came about after he was back at the hotel safe. What if this would have happened to me? Enterprise Rent-a-Car/Roadside Assistance left him for dead. They were more concerned about the vehicle being returned than for his personal safety. This is not ok.

This should never have happened. When you rent a vehicle 1) you expect that it should be in proper working order. 2) the emergency roadside tools should be IN the vehicle.

After all of this commotion, we get billed for a tire repair from Enterprise Roadside Assistance? Are you kidding me? You really are going to charge me for a tire repair when 1) you NEVER fixed said tire and 2) you left my husband stranded for over 12 hours with no concern for his safety even though he was not in a safe situation. SHAME ON YOU!

I did end up talking to a manager for Enterprise Rent-a-Car. He gave us a full refund. He was going to talk to his supervisor about reimbursing us for the $550.00 cab fare. Of course, I have not heard back after several phone calls. He also did tell me that the emergency tools should have been in the vehicle. Maybe they need to address this with their employees.

Now I'm getting notices regarding damage to the truck. I have no idea what condition the truck was in when the tow truck finally picked it up. It was on the shoulder of a busy highway. We have no way of knowing if it was damaged. I was told by a manager at Enterprise Rent-a-Car that we would not be billed for any damage due to the tire blowing.

This is the worst experience we have ever been through. Enterprise Rent-a-Car truly did leave my husband for dead in the middle of an unfamiliar area. Emergency tools should NEVER be removed from a vehicle and that she be a standard check that is done on a vehicle when it is brought back after being rented.

Nightmares were a constant for more than a week after this incident. We were traumatized. No family should ever have to go through this.

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Enterprise Rent-A-Car Disappointed with Enterprise Rent-A-Car's Cleaning Procedures at Spokane Airport

For the past few years, my family and I have rented vehicles from Enterprise Rent-A-Car at the Spokane airport for our annual vacation to Oregon. However, we have been disappointed with the condition of the cars we have rented for the past two years. Last year, the car was dirty both inside and out, and this year, the car was filthy outside and inside. Considering the high prices we pay for rental cars these days, we expect them to be thoroughly cleaned.

To make matters worse, both years we had a windshield that was so filmy inside that it looked like it hadn't been cleaned in months. We suspect that this was due to people smoking e-cigarettes or the air conditioning or heat blowing on the windshield. Two years ago, when we returned the car, the manager was kind enough to offer us a discount for the dirty car. However, this year, we rented a GMC SUV and didn't realize how bad the film was until we reached Oregon. The sun was coming at us from a different direction, and we were blinded while driving. We had to clean the inside of the windshield to be safe.

When we returned the car to the airport, the counter was closed, and there was no one to file a formal complaint with. We started calling and emailing, but no one reached out to us for several weeks, despite being told that district managers and other management would contact us. Finally, we chatted with a customer service representative on Enterprise's website, who gave us a case number. After that, we received emails from Enterprise apologizing for the problem but refusing to compensate us monetarily because we had the same problem last year, and they had already given us a discount.

We find it frustrating that Enterprise is not taking responsibility for the repetitive problem with the cleaning of their vehicles. If it happened to us two years in a row, we can only imagine how many other people are experiencing the same issue. We paid a lot of money for a four-day rental of an SUV, and we expect better service.

When we spoke to the manager, Mallory, at the airport, she told us that we should have said something before leaving Spokane. However, if the sun had hit the windshield in Spokane like it did in Oregon, we would have had the same problem. Mallory then offered us a discount for next year, but we have decided to take our business elsewhere.

In conclusion, we are disappointed with the management of Enterprise Rent-A-Car at the Spokane airport. We hope that they will take our feedback seriously and improve their cleaning procedures so that future customers do not have the same experience as us.

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Enterprise Rent-A-Car Unfair Charges for Non-Smoker: Enterprise Rent-A-Car Accused Me of Smoking Due to Air Freshener and Charged $200 for Fish Smell

Got a car from Enterprise Rent-A-Car, no problems getting it, no problems with the car, no problems returning it. An Enterprise employee came out, sat in the car and checked gas and mileage. He sat in the car for about a minute, checking everything out. We both walked around the car to inspect for damage, but there was nothing. He told me I was good, I'd get my deposit back and have a great day. Unfortunately, at least 4 hours later another Enterprise employee called me and said the car smells like smoke; they are charging me for it. This was December 2nd, I remember because a few hours after I dropped off the car, my aunt passed away. That call from Enterprise was the last thing on my mind at the time, so I hung up as soon as he finished talking. But I know exactly why they accused me of smoking is because I am a 21-year-old new driver; and I left a bottle of Febreze in the car that I had to buy since I bought some fresh fish from the market, I was starting a journey as a pescatarian.

A month or so later, I posted a review and someone contacted me to try to solve the issue. Ha! Update on their "customer service and conflict resolution", a manager did escalate my issue to someone higher up. When I explained to them that I don't smoke and had air freshener in the car because I went grocery shopping and bought fresh fish, she proceeded to tell me that the reason why I was charged was because the smell of a fresh fish was so bad that they had to get it professionally cleaned, which seems like BS, because they first said it smelled like cigarettes. Cigarettes and fish have two totally different smells. I feel like instead of admitting that because they saw air freshener and assumed I was smoking since I'm a young driver; they had to come up with some excuse to try to make them seem right. Or maybe that's their way of increasing funds they might've lost since the pandemic! Probably could've told them I farted and they would've tried to say I pooped in my pants! It's sad!

I'm fully aware raw, fresh fish from the market with the head still on it; it smells, but it's nothing a car wash or just rolling the windows down couldn't fix! There is no possible way the smell of salmon and bass could've possibly rendered a $200 cleaning fee, especially since I had it in a styrofoam cooler! I also went shopping the day before the car was due to be returned, there's no way it could have even been THAT bad still. Switched to Zipcar to do my biweekly fish shopping, NEVER had a complaint about the smell, and I've definitely left air freshener in a Zipcar a few times!

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Enterprise Rent-A-Car Enterprise Rent-A-Car: Nightmare Experience with Poor Customer Service and Communication

My experience with Enterprise Rent-A-Car has been nothing short of a nightmare. I rented a vehicle from their Hope Sound location and returned it well before my personal car was ready, just to be done with them. Little did I know, this was just the beginning of my troubles.

The first time Enterprise attempted to charge my card, they were declined. They called me and explained how much they were charging and why. I approved the transaction and transferred funds into that account for them to withdrawal. However, about a week and a half later, they proceeded to charge my card over $350, leaving me with a zero balance. I discovered this when I walked into a grocery store to purchase food and my card was declined.

When I called to question this charge, they stated that my insurance had stopped covering the rental and they had attempted to contact me and my insurance company repeatedly, leaving messages. However, I had no record of ever receiving any additional calls or messages from them. They then changed their story and claimed they were not able to leave any messages, that my phone just kept ringing. Geico, my insurance company, stated they did not receive any notification from Enterprise either.

Geico moved to immediately cover the cost and instruct them to refund me. I was informed the funds would be returned in 24 hours. However, the following day, I was still left with a zero balance. After hours on the phone back and forth between myself, Geico, and Enterprise, they said they were busy yesterday, they will release the funds today but now it's Thursday evening so I may have to wait till Monday to receive my money back.

At this point, I am beyond furious. I have no money for food, my son's diapers, or gas, and I have now accrued fines from the bank for reaching a zero balance. When I explained all of this to Enterprise, they stated that it is not their problem, they had every right to take my money. When I countered back with not before completing due diligence with myself and my insurance, their response was that they tried and I must not have had service or my phone carrier must have been experiencing issues that day.

I spoke to the manager at the Bayshore office, Stuart office, and corporate. They all treated me like I was the one out of line. When I finally lost it after two days of this back and forth, they became offended and acted as though they had been bending over backwards to accommodate me.

I requested copies of all the records showing the charges, supposed calls, and memos on the messages left. However, I was told that they are unable to provide me with any of that. It seems that Enterprise as a whole is a greedy, lazy place. They push the blame off on anyone rather than just acknowledging their issue and resolving it quickly.

In conclusion, I would not recommend Enterprise Rent-A-Car to anyone. Their lack of communication and customer service has caused me nothing but stress and financial hardship.

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Enterprise Rent-A-Car Unprofessional and Sneaky Business Practices by Enterprise in Oviedo, FL

Last December, I was in a car accident where I was hit from behind. It took a while for the other person's insurance, State Farm, to finally agree to pay for the repairs on my car. I had to take my car to Caliber Collision in Oviedo, FL, and State Farm was supposed to reserve a rental car for me. However, they didn't call it in, so I had to set up a reservation myself. The folks at Caliber were nice enough to help me out and make the call.

Since I was also injured in the accident, I have a lawyer who helped me arrange the rental through State Farm. When I picked up the rental car from Enterprise, the gentleman there advised me to take additional insurance in case I got into another accident. I already have full coverage, but he talked me into it. He told me the rental was for three days, from May 6th to May 8th, so I only authorized the additional insurance for those three days. I had to put down a $50 deposit, which I was told I would get back once I returned the car. I signed the contract and was asked to return the car with a full tank of gas, which I did.

When I dropped off the car at my daughter's home in Winter Springs, I called the Oviedo office for Enterprise to ask about the deposit. They told me it would be credited back to my bank account within 2-3 days. However, I kept checking and didn't see the credit. Enterprise extended the rental because my car wasn't ready until May 11th, so I had the rental for three extra days.

Last Friday, I noticed a charge of $15.97 from Enterprise on my bank account. They didn't credit me the $50 deposit, but instead charged me for an additional three days of insurance, which I never authorized. I called Enterprise's main number and was told that a "Special Area" handles these complaints and situations. I spoke to Job, Nichole, and Chris, but still haven't received a refund or a call back.

I am very disappointed with Enterprise's unprofessionalism, poor customer service, and sneaky business practices. They charged my bank account without my permission, which is unacceptable. I have given them a chance to resolve the issue and satisfy the customer, but they have failed to do so. I will now have to contact my lawyer to handle this matter.

In conclusion, I would advise others not to give Enterprise their bank or credit card information because they may charge you without authorization. This is the Enterprise office in Oviedo, Florida.

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Enterprise Rent-A-Car Terrible Experience with Enterprise Rent a Car: Unreliable and Heartless Customer Service

On the 23rd of November, my sister-in-law rented a Dodge Caravan from Enterprise Miami Lakes branch for our family Thanksgiving vacation trip to North Carolina. We were a group of five, including my elderly mother-in-law with special medical needs. We started our journey at around 10 pm on the 24th of November. After traveling for about two hours, we noticed a rattling noise coming from the right rear side of the vehicle. Initially, the noise was not too loud, but it gradually got louder, and we realized that there was an issue with the rear end springs or shock absorber system.

We immediately contacted Enterprise Road services to report the issue. Unfortunately, it was late at night, and the best they could do was to tow the vehicle to the nearest hotel/motel. We had to stay there overnight at our expense since their rental program did not cover any other accommodation. The other option was to wait until the next morning and contact the nearest Enterprise branch when they opened for business at around 8 am to have the vehicle replaced with another similar one.

We decided to continue our journey, driving extremely slowly. The next morning, we contacted a local branch in Georgia, but they had no vehicle inventory to exchange our damaged one. All they had were reserved vehicles. We then called customer services, hoping for a solution. However, they only advised us to go to Savannah's airport help desk and ask them to replace our van.

After driving for over 20 minutes out of our way, we arrived at the airport, only to be told by the girl who came to our "help" that all they could do was to exchange the van for a smaller car. This was impossible since we needed space for five adults and luggage. We were left stranded with no solution in sight. Fortunately, we noticed a nearby Budget Rent a Car booth where we were able to rent a vehicle that met our needs. However, we had to pay more than expected out of pocket expenses since we had to return the vehicle back in Miami.

Enterprise Rent a Car company acted unprofessionally and heartlessly. They were not sensitive to our needs, and it was disappointing to see how an international company like Enterprise could not accommodate a client by just replacing a damaged vehicle provided by them. It was a frustrating experience, and we would never use their services again. Their customer service was poor, and they are simply a rip-off.

In conclusion, I would advise anyone to avoid using Enterprise Rent a Car services at all costs. They are not reliable, and their customer service is terrible. It was a terrible experience, and I would not recommend them to anyone.

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Enterprise Rent-A-Car Terrible Customer Service: Enterprise Lithia Springs, GA - 1 Star Rating

I'm giving this place a 1-star rating, but honestly, I wish there was a "0" option. I've rented from Enterprise before, but this time was a complete disaster. The customer service was terrible, from the agents to the manager (I think her name was Suzanne or Susan) to the Area Manager, Dustin, at 524 Thornton Rd, Lithia Springs, GA. I rented a car for a week and then extended it twice, all in the same car. When I returned the car, I didn't get my deposit back. They told me it was used toward the rental, but each time I extended the vehicle, I paid with the card on file. So how could my deposit be used toward the rental when my card was charged each time? Dustin told me that someone authorized my card, but he couldn't go back in time to fix it, and I wouldn't be getting my deposit back. When I asked for the next person in charge, Dustin refused to give me that information. When I called back and spoke with Suzanne (or Susan), she gave me a number for Anthony P., who was supposed to be over Dustin, but it turned out to be the billing inquiry number that's on the invoice. I called 565 and was told my deposit would be refunded in 24 hours, but it never came. When I called again, the rep gave me the same story and wouldn't look into my account. I asked to speak with someone higher up, and I did speak with someone, but I forgot his name. He seemed sincere and said he would send an urgent email to the Area Manager and someone would call me back, but I'm still waiting. I called again a couple of days later and had to repeat myself for the 10th time. There were no notes in the system from any of my previous calls. I called again and was asked for a reference number, which I never got. The rep said she would send an email, and someone would call me back, but nothing has been done. My issue was never resolved, and I never got a satisfactory answer from anyone. Customer service is everything, and Enterprise has lost me as a customer forever.

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Enterprise Rent-A-Car Enterprise Sold My Rental Car & Overbooked Replacement - Terrible Experience!

This was a terrible experience. My insurance company assigned me to Enterprise after I got into an accident. When I arrived, there were other customers waiting and it was almost closing time. I had to wait for about half an hour after the time they told me to come in. Finally, I was able to get a car and I thought everything was going to be okay. But I was wrong. On the third day of my rental, I received a call from Enterprise telling me that they had sold the car I was in and asked me to bring it in to switch vehicles the next day. I work as a teacher in Idaho Falls, so I scheduled an appointment with the rep for 3:30 pm so I could just swing in after school and head the 50 miles back to my home.

On the day of the scheduled switch, I got a message while I was teaching. "Could I possibly come by at about 5:30? There might not be a car to switch into if I showed up before then. Remember, they issued me the car that was to be sold (and was told to check back in a week if the insurance was not sorted yet). THEY sold the car. THEY called me to switch. THEY made the appointment to swap cars. So I sat around my school for an extra hour and and half, filled the tank to the level it was when I picked up the car (which was NOT full) and headed in to finally get this sorted out.

When I arrived, they went out to check in the car and set me up with the new rental. When the rep returned, he informed me that they had made an "error" and overbooked. Would it be possible that I try top make the switch another day? Or I could wait until closing and "Maybe" they could scrape up something for me. So off I went, in the same car, still allegedly sold and for my trouble all I got was a sheepish "just bring back the car whenever its convenient for you".

It is understandable that there was a bit of hassle to get me the car on the day of my accident. I understand that. It is unbelievable that a company would have the audacity to sell a car that is still in service AND ask a customer to go out of his/her way to come in and change because of that mismanagement or miscommunication AND then not even have a car available at the time of (really the day of) the appointment that they made with me. I am sure the selling of the vehicle is a cooperate operation so there is a management/issue there. But the local unit bears complete responsibility for not reserving me a replacement vehicle and rescheduling for nothing.

It is an absolute pleasure for me to share my story in every forum I can find so maybe I can spare someone else the nightmare. NOTHING proactive happened from a customer service standpoint. Anyone can react (poorly). But I guess I can't fault Enterprise for allowing such poor service at a local level... just following the example of the mothership. I hope that Enterprise will take steps to improve their service and prevent this kind of situation from happening to other customers in the future.

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Enterprise Rent-A-Car Unsatisfactory Experience with Enterprise Car Rental: Lost Wallet and Stolen Cash

I recently rented a vehicle from Enterprise Car Rental on Tuesday, June 18th for my trip from Chicago to Atlanta. Unfortunately, I was not satisfied with the Chevy Equinox that was assigned to me, so I requested a different vehicle. However, my personal belongings, including my wallet, were already loaded into the Equinox. The Enterprise associate transferred my belongings to a Nissan Murano, but unfortunately, my wallet was left inside the Equinox and was rented to someone else. The person who rented the Equinox drove off with my wallet, which contained all of my cash for the trip, totaling about $860.00.

When I realized that my wallet was missing, I immediately returned to Enterprise and reported the incident to a manager and the personnel who did the vehicle switch. I was told that the customer who rented the Equinox was a frequent renter, but Enterprise could not contact him due to company policy. I pleaded with the staff for hours, but they told me that the customer denied having my wallet in his possession. I was given a personnel to go through my personal items to ensure that I did not have the wallet, but I was told that there was nothing they could do for me.

At this point, I asked to make a report to the airport police department and was provided with a web address to do so. I left the airport without any money and was unable to check into a hotel until the evening of the next day when my bank sent new cards to me. I slept in the rented Murano until then.

Late in the evening on the same day, a lady called me from the lost and found to say that the Enterprise customer said he found my wallet on the back seat. However, when I returned to the airport on Sunday evening to pick up my wallet, I discovered that all of the cash inside had been removed.

I am writing this review because Enterprise knows the customer who took my cash from my wallet but has refused to reach out to him. An Enterprise associate transferred my belongings to a different vehicle and left my wallet behind in the switched vehicle. The customer who rented the Equinox initially denied having my wallet, but later said he found it. I was not treated like a customer on that day, and I have been an Enterprise customer since 2004. If this customer returned my wallet with the cash in it, then someone in Enterprise must have removed the cash. The truth will never be known if the company continues to hide this customer.

Up until today, Enterprise has refused to address this issue and refused to disclose who took my money. I was not treated fairly, and I am extremely disappointed in the way this situation was handled. I hope that Enterprise will take responsibility for their mistake and make things right.

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Enterprise Rent-A-Car Terrible Experience with Enterprise Rent-A-Car: Abusive, Unprofessional, and Refused to Rent to Me

Enterprise Rent-A-Car is the worst car rental agency out there, hands down. They don't seem to care about losing customers and refuse to rent to so many people. I had a terrible experience with them recently. My car was totaled on 8/22 and the person who hit me had Geiko. They took four months to give me my money, which was a nightmare. So, I went through my insurance company to look for a car. I called one Enterprise rental and they gave me a very hard time. They yelled at me and said they would call me back in five days, but I never heard from them for three days. When I called again, they found fault with me for calling and accused me of swearing at them, which I never did. They swore at me using some pretty vile language. I finally gave up and my insurance company went through Hertz, which was no problem at all.

Later on, I needed a car to go to my mechanic who is an hour away. My insurance company and I talked to Enterprise and they set me up with a car. They even called to remind me and told me they would be at my mechanic's location to pick me up. But when I got to Enterprise, they refused to give me a car. They said I was on their no rent list, which almost everyone seems to be on. I don't know how they make any money. I was stuck there an hour away from home with no car and it was pouring outside. The girl at Enterprise wanted me to wait outside and figure out what to do. It was all about power and very abusive.

Thankfully, my insurance company got me a car from Hertz who came to get me and took care of everything. The girl at Enterprise called her boss to see if she could rent to me and argued with me profusely in the meantime. She accused me of lying and said she didn't believe that I was sworn at by Enterprise. She even accused me of swearing at multiple locations when I only called one. She was on her cell phone texting most of the time and didn't seem to care about what was going on. She then told me that her manager called back and said he would not rent to me, but she never got a call or text, or at least she never told me about it.

Enterprise Rent-A-Car is a vile and disgusting company that doesn't care about customers. They apparently have no self-respect and have to beat up on customers to feel good about themselves. The girl at Enterprise told me I was unprofessional, but she has never dealt with me in my profession. She was the one who was supposed to be professional since I was the customer. They are abusive narcissists who should be out of business. She even told me that she knows everyone in the Utica, New York and Syracuse, New York locations and no one would talk to someone like me. Really? She looked 20 and was their manager, which could be part of the problem.

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Enterprise Rent-A-Car Disappointing Customer Service Experience at Enterprise Rent-A-Car in High Point, NC

I gotta talk about customer service, or lack thereof, at Enterprise Rent-A-Car. I've rented cars from all sorts of companies over the past 30 years, but Enterprise has always been my go-to. They just seem to be a cut above the rest. But recently, I had a problem that made me think twice about Enterprise, and it all comes down to customer service.

So, I needed to rent a car for a few days, and I called up the local Enterprise in High Point, North Carolina. After waiting on hold for what felt like an eternity, I finally got through to someone. But when they answered the phone, all they said was "hello." No "thank you for calling Enterprise," no "how can I help you?" Just "hello." I was taken aback, to say the least.

I asked if I was speaking to Enterprise, and they said yes. But it just didn't feel like I was talking to a customer service representative. I asked to speak to Peter, who I had met at the local store a few times before. He had given me his business card and told me to call him if I ever needed anything. But when I spoke to him on the phone, he seemed like he had better things to do. He said he had a lot of paperwork to do and passed me off to someone else.

That someone else was in the Philippines, and there was a bit of a language barrier. But we eventually got my reservation sorted out, and I was told to call back the next morning to confirm. When I did, I was told that someone would be out to pick me up between 10 and 10:30am. But at 10:10am, I got a call saying that they were going to be late picking me up because they didn't have any cars available. I was furious and went off on the poor guy who called me.

After I calmed down, I called back to apologize. But it was too late. I was grounded for the weekend, with no rental car and no communication from Enterprise corporate. I've called three times in the past two weeks to try to get in touch with someone from customer relations, but I haven't heard back from anyone.

It's a shame, really. I've always liked Enterprise, but this experience has left a bad taste in my mouth. I hope they can get their act together and start providing better customer service.

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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Use this comments board to leave complaints and reviews about Enterprise Rent-A-Car. Discuss the issues you have had with Enterprise Rent-A-Car and work with their customer service team to find a resolution.