Enterprise Rent-A-Car
reviews and complaints

I gotta talk about customer service, or lack thereof, at Enterprise Rent-A-Car. I've rented cars from all sorts of companies over the past 30 years, but Enterprise has always been my go-to. They just seem to be a cut above the rest. But recently, I had a problem that made me think twice about Enterprise, and it all comes down to customer service.

So, I needed to rent a car for a few days, and I called up the local Enterprise in High Point, North Carolina. After waiting on hold for what felt like an eternity, I finally got through to someone. But when they answered the phone, all they said was "hello." No "thank you for calling Enterprise," no "how can I help you?" Just "hello." I was taken aback, to say the least.

I asked if I was speaking to Enterprise, and they said yes. But it just didn't feel like I was talking to a customer service representative. I asked to speak to Peter, who I had met at the local store a few times before. He had given me his business card and told me to call him if I ever needed anything. But when I spoke to him on the phone, he seemed like he had better things to do. He said he had a lot of paperwork to do and passed me off to someone else.

That someone else was in the Philippines, and there was a bit of a language barrier. But we eventually got my reservation sorted out, and I was told to call back the next morning to confirm. When I did, I was told that someone would be out to pick me up between 10 and 10:30am. But at 10:10am, I got a call saying that they were going to be late picking me up because they didn't have any cars available. I was furious and went off on the poor guy who called me.

After I calmed down, I called back to apologize. But it was too late. I was grounded for the weekend, with no rental car and no communication from Enterprise corporate. I've called three times in the past two weeks to try to get in touch with someone from customer relations, but I haven't heard back from anyone.

It's a shame, really. I've always liked Enterprise, but this experience has left a bad taste in my mouth. I hope they can get their act together and start providing better customer service.

Hi my name is Walter Harvey and Im have been a Enterprise and Alamo customer for years. I'm usually treated well by your staff in general and have spent literally thousands with your company in the past 2 weeks. Today was the first day Ive felt as disrespected by employees acting in an official capacity and felt the need to reach out. Ive recently been in a car accident and have several broken ribs. Allstate recommended and set up a reservation with your company on my behalf so that I would have transportation while my car gets fixed. Ive driven a car from enterprise for the last 2 weeks but turned it in this morning because my car was supposed to be ready today. Turns out there was supplemental damage to my car and it's not ready so I had allstate make a new reservation for me but this time when I entered the 2205 Barrett Lakes Dr branch I was not treated as a loyal customer. I spoke to a Tyler who requested my license and my card when I gave them to him he said he needed to verify my address in order to rent me a car and that I needed 2 utility bills to do that. I informed him that the rental was set up by Allstate and I literally had rented from Enterprise 3 times in the past 2 weeks without being asked to provide those documents. It was now 4:40pm in the afternoon and by the time I Ubered home and back the enterprise location would be closed. The man said out loud in front of other customers "that's tough tits" - To add to my insult the employee next to him "Heidi" began laughing in front of me and the other customer in the location. I was horribly embarrassed and to already be injured in an accident that was not my fault - I usually drive a Mercedes and I'm at enterprise trying to pick up an intermediate car so I can get back and forth to work and to pick my kids up from school and to be a disabled customer who literally just spent thousands with your company I was highly disappointed in the way I was treated and left very upset. Broken ribs are painful but to add insult and embarrassment to my injury was simply uncalled for and I did not appreciate it one bit. At the very least the gentlemen could have been nice.

Walter Harvey

[protected]

[protected]@gmail.com

But after the resolved was posted, i sent a response but it went unanswered, because enterprise didn't address the 300.00 taxi fare I was forced to pay just to get back to another rental. All they did was rewrote my contract instead of the original rental they added all three and then readjusted the billing on it, which equaled the original billing amount, and not one mention of the reimbursement I've been asking for. In fact i even called the local office emailed them and the only response i get is the check is being issued yet, i have not received. Just the 16th of june i was told they had issued a check and i asked for check number and date of mailing and could not get an answer.

This company has placed nearly $30 in charges on my credit card claiming that I passed through tollbooths I was never at. The car I rented never left the state I live in, further, my employer (who is the state of New Hampshire, can attest to my presence at work during all of these supposed tolls. They tell me this is not good enough evidence, even though they provided no evidence of their own. Every DOT in the country takes photos of a license plate and vehicle if it passes through a tollbooth without a transponder. This is standard practice.

My request to see these photos was refused.

This is a scam/fraud

Plain and simple

I reserved a car on the web for June 7, 8. 9. A full size car. I have rented from Enterprise for over 20 years. Never a problem. I received a call on June 7 one hour before I was to pick pick up the car. The young lady left me a message. Could we come a little later to pick up the car they did not have one. I called no I cannot wait I need to leave NOW to get some place this evening. Sorry we don't have any cars. I was FURIOUS. I had a reservation - I had reserved well in advance. I called twice to check that the reservation was indeed in the system and ready to do. Yes indeed it was.

I waited another hour. No phone call. I called again and asked to speak to the manager. He said the same as his assistant. There was no car to be had. Perhaps I would like to go to another location (at least 20 minutes away) to see if they would have a car. I told the gentleman how about you call them and have them bring me one... no we won't do that. He said he had called the other location while I was on hold and they didn't have one. Waited yet another hour called back. No car. I am afraid I was less than nice. I could not believe there was no car to be had. After a 3 and half hour wait with no response I found another solution and left 3 and half hours late for a 10 hour drive. The last word I had was that they would call when they had a rental... its now a week and they have never called. What horrible customer service All I got was I'm sorry I can't help it.

My insurance rented a car through enterprise. I have never used enterprise before but I thought it was top of the line. I don't know if I will ever use them again. I was going on a road trip for vacation with my family. We were wanting a full size car but they ended up giving me a Kia sportage. On the way I notice that the oil change sticker was showing that it was due for an oil change. I called enterprise to let them know and they said it was good and they didn't change the sticker. I drove up to south Dakota and saw the sights. We were heading to our next stop in cody Wyoming. Along the way, it started to over heat. I pulled over and luckily there was a farmer that drove by and gave me some antifreeze. I reported what happened to enterprise roadside assistance. They told me I could swap the car if I needed to. I stopped in the next town and got some more antifreeze in case it happened again. Of course it did. I called roadside again and they said they would come tow to billings montana and get me an uber. I got notifications saying tow truck was on its way. I had to call enterprise to get them to send a link for uber. There was no uber available. Also, no lifts. They told me I would be getting a taxi and it was on its way. Taxi company called and said the card they gave her would not go through. So I called enterprise again and they said they would take care of it. The tow truck showed up during this time driving from billings which was 2 hours away while in waiting on the taxi. The tow driver offered a ride since I was having issues with the taxi. I'm glad I did because the taxi called and said it declined again. Enterprise in billings upgraded me to Volkswagen and I drove back and picked up my family from the campground. I lost over half a day dealing with this. Started at 7 and I got back at 2. A few days later, I get a call from the Decatur enterprise saying they noticed that I switched vehicles and it showed in the computers that the Volkswagen was due for an oil change. Saying the last time it was changed was at 44000 miles and it looked like the current mileage was at 59000 in which it was. They told me I needed to bring it in so they could swap it out. I told them I was in Wyoming and I wouldn't be able to bring it back. I was told to take it to an express lube and get them to bill enterprise. I went to majestic lube which was the closest thing. They said they couldn't change the oil in it. I called roadside again and told them and they said take it back to billings montana and they would swap it out. I told them I was not losing another day of vacation for that. I told them I'd drive it to Jackson hole Wyoming since it was our next stop. Then they told me they could send a car and I refused considering they told me they couldn't do that the first time. I took it to the airport in Jackson hole and told they guy what Decatur said. He told me that he didn't know what they were talking about, it showed in the computers that it was good to go. It wasn't as bad of losing time from my vacation as before, but I still lost hour and half from this. It seemed like the Decatur enterprise saw that I had upgraded and wanted the car to rent to someone else. I told the manager in Decatur all of this and he was nice about it and said he would give me 2 free days of rental. He said that my story matched up with what the computer was showing. He would make sure that the vehicle was ready and check it himself. I posted the review before I talked to him. I'm still not satisfied considering that I don't know if I will ever rent from enterprise again. I travel quite a bit and I've never had this kind of issue with the other companies. I'm still aggravated about the entire situation. I lost almost an entire day due to all of this. We had to cancel reservations because we had the trip already planned out. We didn't even get to go to one of our stops because it delayed us. I'm really disappointed with enterprise and they're roadside assistance it terrible.

I've been driving for 25 years. I had my first accident and went to Enterprise Burnt Tree Branch in Dudley to receive a rental car. I explained to the person there why I needed a car. He informed me that there were no cars available until Friday, even though it was only Monday at that time. I found myself without a car, no money, and feeling stranded. I was worried about how I would pick up my kids from school and go to work in the evening.

Desperate for a car, I asked the person to check if there were any other branches nearby. Without any hesitation or willingness to help, he replied, "We are out of cars everywhere." At that moment, I felt distressed and exclaimed, "What kind of company are you?" I left the branch and later called my insurance company to seek guidance. They informed me that the manager of the Dudley Burnt Tree Branch had placed a stop on all Enterprise rental firms, preventing them from offering me a car. It seemed that the manager judged people based on their appearance or attire.

I am deeply upset about this experience. Throughout all my years as a loyal customer and paying for insurance, I encounter a young man who thinks it's acceptable to simply say no and refuse assistance. It's appalling.

I recently got a rental car from enterprise in Sacramento. This was the first time I have rented a car so I had not been through this process before. When i was waiting to be helped i heard another lady returning a car and she mentioned to them that the air conditioner did not work. I ended up getting the car she was referring to but I did not realize this until after my drive home. (I also called them and told them the AC was broken since I first got it) Upon the initial inspection that you do when you get a rental car, we noticed a deep scratch on the bumper and a dent in the door. We took note of this and moved on. I then pointed out some other scratches on the car but I was told by the employee not to worry about it because they could be buffed out. A few weeks later as I was driving to return the car, a rock got kicked up and the windshield and chipped it. I went to a dealership to get a new car and they told me to just drop the keys in a drop box and park the car out front. I waited for them to reach out about the chip in the windshield because thats all I could really do. When they did reach out to me I received a bill of almost 1000$ in damages to the car. It was a list of about 20 different types of damages that they claimed I caused, including the broken air conditioner and the scratches that I had mentioned previously. Interestingly, the only thing that was not on the list of things they were charging me for was the windshield. I tried to call them to discuss this issue because I know for sure that I did not cause any other damages and I left a message but nobody got back to me. I also want to mention that the car had just reached exactly 40,000 miles when I returned it. I feel like they are trying to take advantage of the situation and that they are just trying to make me pay for the previous damages to the car so they can resell it.

I received a citation from Enterprise stating I had a parking violation. The invoice was for $66.00 and Enterprise charged $25.00. Total of $91.00.

Rental Agreement # [protected]. The invoice # [protected]. I spoke with "Karen" at corporate customer service as well as submitted a copy of the bank statement showing we paid for parking. My brother also submitted information on this. We were both told Enterprise would get back to us in a few days-it has been over a week. My brother and I also both called the SP+-Boulder Depot (listed as who issued the ticket). They show no record of this and in fact stated that they would not be the issuing agency for a parking ticket in Denver.

Not sure what you all are trying to get away with, but I want my $91.00 back.

My daughter was hit by another motorist and Alfa insurance is pay for the repair. They also provide the rental with enterprise car rental. The rental was hit while my daughter was at a stop sign. Enterprise will not replace the car but told her to drive it until the repairs are finish on her car (two weeks from today). So now my daughter is driving a recked rental car because enterprise has a low inventory. She tried all the enterprise dealers in the Birmingham Al area and none will take the vehicle back. This is a insurance rental and no one will give her a replacement. I know nothing will ever come from this statement but be careful who you deal with for a rental. Enterprise has showed me a face I never expected. I will never rent from them again.

When I picked up my car rental, car supplies were limited in my rental category (government) and no SUV was available. For my 90-day rental, I was given a dirty Nissan Sentra with close to 50k miles. After 30 days, I renewed this rental and the contract for the next 30 days. I then started receiving emails and text requesting that I get oil change on the vehicle or swap out the car. Nothing was offered to set up retrieving the auto or having a swap out arranged. I am working in Sullivan and staying in Terre Haute, IN. There are no Enterprise cars available in either Terre Haute locations as well, they have lists of customers waiting for rentals. Needless to say, I had to take the vehicle on my time, to Firestone causing time lost on the job. I already responded to Kyle at Enterprise 317.760.1657 expressing my dissatisfaction and received no response with options or offer of additional points. I also tried going to your web page and chat wouldn't pick up, nor were there any email options.

I am a platinum member #G6VSZPG and do have other car rental options which I may start considering.

My name is suzanne Chima. I rented a car from Enterprise on Bustleton Ave in Feasterville PA. I've attached my rental docs. When I picked up the rental it was raining out and the car was parked in the shade. The guy who walked me around it to look for dents pointed out a few obvious ones and I was on my way. I went home and didn't think about anything else. About 3 days later my husband and I went out and as I was in the passenger seat I noticed a quarter size crack in the windshield and immediately panicked because I did not even think to look at the window before I picked up the car. I called Enterprise the next day at 2:49 pm and discussed this with the female operator there. She confirmed that this was indeed on the list and not to worry so I felt better. The day I had to drop off the rental the guy there walked out and immediately walked to the back, right side of the car and pointed out a weird dent, and accused me of doing this. This pissed me off because one, I drove the car about 4-5 times maybe, and I never noticed this because it's hard to see unless you get into direct sunlight and look sideways which is perplexing to me since the Enterprise guy seemed to know exactly where to look when he came out to inspect. Seemed fishy to me but I didn't do it, so I didn't really think anything of it. When I returned home to discuss with my husband he told me he saw that the day I got it but figured it was noted so he didn't mention it. Now I am getting emails saying that I owe money for this dent that I did NOT do! I'm sure it would be much easier if I simply allow my insurance company pays for this but I will NOT because I did NOT do this and I truly believe that they knew about this just like the windshield crack and figured they would just get me to pay for it. It's the principle! I did not do it!

I rented a vehicle in sacramento ca, headed to wyoming, and when u get into utah i'm pulled over by police. The police officer proceeds to tell me that the registration had not been paid for since 2021. I let the officer know it was a rental from enterprise and to my knowledge they had fleet registration and again he said it is not registered legally. He asked to see my contract and then suggested i go pick up a different rental for the endurance of my trip.

When i got off the freeway to get gas i called the office i rented the car from and the gal said i can go to closest location and get different vehicle. Closest location was slc airport. I get there and exchange the car and tell the lady are your vehicles full on gas, i'm going all the way through wy. And i just filled this one up, she says i'll give you one you won't have to worry about gas in, and gives me an all electric car. This wouldn't have been a problem for me if i was in california but i was going to a state unknown at the time that rejected the electric charging stations. And 153 miles later in out of battery no 8charging station around and in stuck calling roadside service.

As if it couldn't get any worse, they set me up a tow and taxi to get to next town and pick up another car. I was in the middle of nowhere and taxi shows up 2.5 hours later to drive me to next town where the enterprise was already closed. It's raining outside all my luggage is in taxi and driver had to go pick up other customers yet doesn't want to leave me stranded. Roadside assistance said they won't take me further than 50 miles they could call me another taxi but none were around. Then i'm awaiting for them to tell me how they are going to resolve this matter, and enterprise keeps telling me that it's the responsibility of roadside assistance to take care of me. Roadside assistance is saying they can't offer anymore support. At this point in 4.5 hours from the airport that's open or 4.4 hours away from my destination. All along the taxi is on wait time and she's being told that she doesn't get paid to wait and she's not wanting to dump me off in middle of nowhere. I call roadside back and tell them that there is no reason why the can't pay her to take me to my destination and i pick up a rental the next morning and they said there is no way they can pay for more than 50 miles. Enterprise said they couldn't help me cuz all offices are closed now. So i had to pay out of my own pocket for the taxi back to the airport to pick up a vehicle so i could be on my journey and is take it up with enterprise when i get to airport. Once i'm at the airport i was issued a car right away with apologies and the assistant manager said if i sent him a receipt for my taxi they would reimburse me for it right away. I did just that. The taxi was 300.00 for the trip back to airport. Enterprise was still denying her the funds for the waiting game they led me on. Well i finished out my trip drive back to california and the local office where i returned the car was seemingly apologetic telling me they would reimburse me for my rental, the 300.00 for taxi, and get a check sent out to me right away. Here is been 2 weeks since my ordeal, and the time it took to arrive at my destination was only supposed to be 14 hours ended up being 26, so my time, my issues they caused me more my taxi fare had yet been reimbursed. This is not good business at all. I didn't ask for a non registered vehicle and did not ask for a replacement to run out of service on me on middle of nowhere. They need to fix this and that poor girl who had the taxi she did her best as a customer service provider to accommodate me too.

This is the worst experience with Enterprise in the last 8 years!

On Mar 15th 2023 I booked a full-sized SUV from MLI Airport and we were a family of 6. The airport enterprise authorities gave us their last SUV a Chevy Tahoe in their lot and I loaded all our luggage's into the car. When I went inside the car and started the car, to my surprise I saw the rear tire had no air pressure - I went back inside and asked them to change the car and I was said that there were no more big car available at that time. Then after further waiting, they managed to get a SUV from their Hertz counterparts in the same facility. This one was a Nissan Armada and smaller in size - since there were no more option and we had already lost over an hour because of all this we thought to compromise.

However, as we started, we found there were clicking noises inside the cabin coming from front side A-pillar left trim panel. As we were cruising 70 miles/hr towards Colorado all of a sudden the left pillar trim flies off and we had no way to recover by stopping in middle of a highway to recover the flying part.

we informed the same to the colorado airport enterprise. they noted the same and put us to Minivan as again no SUV was available.

Now I get a $801.50 bill - this is ridiculous. All above has been noted in the booking contract while I returned the Minivan in MLI