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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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3:37 pm EDT
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Enterprise Rent-A-Car Discrimination/accounts profile unresolved

Upon arriving to pickup my vehicle with my corporate account, I was made aware of an issue that was only at the hands of the previous associates at the branch. The manager accused me of fraud and made it clear he is not comfortable renting to me and even referred me to Hertz. Problem still not solved as no one is helping. I have called multiple numbers.

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4:49 pm EDT
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Enterprise Rent-A-Car Damage assessment for damage that did not occur when we had vehicle

The details of our recent experience in a rental at your location at 4298 Kipling Street in Wheat Ridge, CO.

My wife recently was involved in an accident (not at fault) where her car sustained significant damage. We were directed to enterprise for a rental while her car was being repaired as they are who Liberty Mutual Insurance companies use for car rentals.

Fast froward a few weeks. We received notice from Enterprise on May 25th that the insurer of the at fault driver was only going to pay for the rental through that day even though her car was not yet done. She said she would reach out to our insurer to see if they would pick it up. Shortly after that she got a call that her car was ready except for a couple of trim pieces that she could get installed when they come in. My wife called Enterprise and spoke to an agent and said she would drop the car off and get her car back. The employee told her that she could just leave the car at Caliber Collision Center, and it would no longer be her responsibility. My wife did as she was told and left the car at Caliber on May 25th.

A week later she got a call from Enterprise saying that there was hail damage to the car that she was responsible for. During the call my wife made it clear that the car was not damaged by hail while in our possession. The one time at work she thought it might hail, she moved it to a covered location so it would be protected. That hail did not occur. At home, the car was in the garage when not in use for the entirety of the rental. All other times it was in close proximity to my wife.

When we received notification of the claim, the employyee stated in his report that my wife said the damage occurred at work, which she did not. The date of the incident is reported as June 1. This leads me to believe the car was not picked up for 6 days after she dropped it off. My wife attempted to reach Enterpise because she had concerns about his report, but there was no response.

She then contacted the Damage Recovery unit referenced in the letter, which was in itself a fiasco. After a long hold, they transferred her to customer care where she held for 10 minutes and was disconnected. She called again, again was put on hold and transferred and put on hold again and finally connected. She explained the situation and the representative said they would do an investigation and get back to us in 2 weeks.

We received the attached resolution in form of a billing on Thursday of last week. All it states is:

‘Our review indicates that you are responsible for the damages to our vehicle.

Enclosed please find documentation to support our claim. Please review this information and remit payment in full to the address above. Please include our claim number on your payment. If you prefer you may also pay the amount due using a debit card, credit card or directly from your bank account…’

The enclosed documentation supporting the claim is an itemized bill and photos.

I have no doubt that the vehicle was damaged, but seeing the damage in the photos I can tell you with absolute certainty that the documented damage did not occur when the car was in our custody. It is unfortunate that we didn’t return the car to the rental office as this would never have occurred.

What I do know is that when we returned the car on May 25th, the only damage was a scratch on the hood which was documented when we got the car. What may have occurred between the 25th and June 1st is any one’s guess, but if you are going to have an arrangement where the car is left in the care of a third party, you should have someone at that third party review the car’s condition at check in.

Desired outcome: Repeal the billing of the damages.

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11:52 am EDT
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Enterprise Rent-A-Car Rental agreement not met by manager and overcharged

As an owner of a construction business, if one our trucks goes down and needs to be serviced. We reach out to Enterprise and rent a car or truck anywhere from a week to three months. All of our invoices reflect the same price at $550 a week. About five months ago I was overcharged by $2500 for a rental we had I reached out voice my concerns they said they would take care of it. The general manager even took my business card to call his area manager to make sure that this $550 rate is applied. No one ever called me back so I assumed like everyone else in Chicagoland area. They were charge the same price. boy was I wrong, so many charges every day one day I was even charged $2200 one transaction for what I have no idea.. All of our rental agreements reflect the same weekly rate. This particular location completely disregarded to inform us as to why or we woful have returned it and went to all the other locations in Chicago, even though I called them frequently to let them know throughout our rental. And then when we return the car, it's very extremely difficult to get a hold of anybody and today. I was told that he isn't refunding anything and thats final, buddy it's our money now. Extremely rude, unprofessional, no integrity and it's disrespectful to treat a customer that way, especially if that client spends $15,000 plus every 6 months. unbelievable behavior

Desired outcome: Do the right thing and refund me my hard earned money. 5 months I have been waiting for 2,500 but you can charge me that in a day and its ok. no it is not! its the opposite then ok. It is theft.

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10:03 pm EDT
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Enterprise Rent-A-Car Refused to exchange a vehicle

I rented a vehicle on July 13, 2023 from the branch in Greenbrook, NJ. The only reason I rented this vehicle is because my vehicle was being serviced. So I accepted the vehicle and proceeded to my place of work. Once I began driving on the highway there was an annoying sound coming from the muffler. I immediately called the Greenbrook branch and asked if I could exchange this vehicle at a different branch? The young lady stated that I would be able to change this vehicle at any branch. Now, I proceeded to the Washington street branch in Newark, NJ. At this branch they assisted me with a Chevy Malibu. The vehicle was to my liking.

However, Friday morning I had an emergency situation and had to drive to North Carolina because my step mother died. Once I arrived without any issues, I parked the vehicle. The next morning I tried to start the vehicle and nothing happened but a continuous ticking noise. I called roadside assistance and the tow truck driver jumped the vehicle. He instructed me to change the vehicle immediately. I drove to the nearest location which was 5401 Hillsborough St. in Raleigh, NC. The agent explained to me that he doesn't have any vehicle available at this time. The better location would the RDU airport. So once I arrived there, I met with one of the manager's Ben. He stated that he had no vehicles avilable to give me. He turned the vehicle on and off and stated the problem should be resolved. He never gave me a replacement. Fast forward to July 18th, I went to the supermarket and once | returned to the vehicle again and it wouldn't start. Someone in the parking lot gave me another jump and I proceed back home. The enterprise agent is sending me a tow for the Chevy Malibu. I am just trying to obtain a new vehicle so I can return to Jersey. Also the roadside assist guy Dale hung up on me and the staff was just rude. I was not a priority in the situation.

Desired outcome: I just want to receive a new vehicle and a refund for the total price. This was very unacceptable and exhausting in 96 degree weather. I will be responding to the location of Hillsborough St in the am to try and obtain a vehicle.

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7:18 am EDT
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Enterprise Rent-A-Car Enterprise charging me cleaning fee ridiculous!!!

So I rented a car from Enterprise in Worcester Massachusetts for one day from July 25 at 10am to July 16 10am. I had points to pay for the rental aside from the insurance and deposit of 300$ (even though I used a credit card) Now in full disclosure I do smoke cigarettes. But I do not smoke in my home and never in a rental car. I'm a single mom of four daughters and I don't have money like that. So I have rented quite a few times from this Enterprise and never once have I been charged smoking cleaning fee with that being said I'm sure he smelled smoke on me when I went to rent the car and he looked at me and said you know if you smoke in the car it's a $250 cleaning fee I said I know I drove two of my daughters and my one year old granddaughter to an amusement park that's why I rented the car so I most certainly did not smoke in it not only that every time I return a rental car I vacuum I wipe everything down I spray the seats with febreze I send it back better than the way I got it every single time and like I said never has this happen to me before and I've been smoking for 25 years also it's really funny how the first time ever that I used points to pay for my rental I get hit with a fee and I returned it after hours and got hit with a fee there's something real shady going on here I already took it up with my credit card company I'm not dealing with this.would like my money back. I would never jeopardize $300 of my hard-earned money to smoke a cigarette while driving.I don't even smoke in my home so...Also I'd like to see the proof that I smoked I dropped it off after hours all of a sudden the next morning they're calling me telling me they're charging me that fee that's not okay and apparently they sent it off to be cleaned without even showing it to me or anything.

Desired outcome: MONEY BACK

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Update by Dina G
Jul 18, 2023 7:19 am EDT

Sorry that was a typo it was July 15 to 16

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10:21 am EDT

Enterprise Rent-A-Car Deposit not returned

On January 27, 2023, I rented a vehicle and paid a $500 deposit. For some reason it was never returned to card. After speaking with several associates, they gave me the number to the corporate office, but no one ever picks up or has returned my call. The associate I spoke with online stated that the money (375.30) was returned to me on 2-17 but when I contacted my bank and looked through my statements no money was returned or released. I have documentation from my bank. I just want my money back at this point.

Desired outcome: I would like my deposit returned.

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11:07 am EDT
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Enterprise Rent-A-Car Not really a complaint

I have been with Enterprise for years now. I just thought to help with cost and sponsorship is to sign an agreement with only Ford. I'm just a customer but, they can sponsor you through the dealership and maybe cut cost as of percentage in only using Ford vehicle's. See I love Ford vehicles and I love Enterprise. I thought maybe best of both worlds. What do you think...

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8:08 pm EDT
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Enterprise Rent-A-Car Damage complaint not resolved

I rented a car in April 2023. I was driving on a road in South Carolina and ran over a huge pot hole which caused a flat tire. I returned the vehicle and later was contacted from the damage recovery unit. Kaniya Gray was the representative. I contacted the dept. of transportation in South Carolina and they said they would cover the claim. I sent Kaniya the picture of the pot hole, the road and state it was on, the website to file with the state, the date it was, the phone number and the info needed to file. I had also told her I would be glad to file the claim myself nut needed a copy of the vehicle registration. I sent this info to her 4 times. I asked her for a print out of the charges and asked her to follow up with me on the progress of the claim. I never got a call from her to fix this claim. I only got a letter demanding payment or she would send me to collections. I have been trying to resolve this matter and have done everything I can but she will not help me even a little. I know this could have been resolved very fast and easy if she would have helped just a little bit. What can I do know. [protected]@yahoo.com Thank you ! claim [protected]

Desired outcome: Please help me resolve this issue that would be easily resolved if I could get someone to help. Thank you !

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Jules2282
, US
Aug 02, 2023 7:21 am EDT
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This matter was not resolved. As a matter of fact I have been trying to resolve this matter by making another 7 calls to the resolution team since this complaint was made. I was sent a letter threatening me that I was going to be sent to collections. I called and talked to a representative and was told I would be taken out of collections since the claim was made to the Dept. of transportation in South Carolina. I was also notified by an agent asking for pictures of the pot hole because the SCDOT requested it to pay the claim. I sent the pictures to them again for the 11th time. It is currently being processed with the SCDOT. So that means the claim would be paid by them. So what happened now? Of course I ecieved a collection letter even after I was assured It was taken out of collections. So they want me to pay them and then have the SCDOT pay them as well. This is the worst run department I have ever encountered. These people will tell you one thing and do another. They have zero care or concern about their clients.

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3:24 pm EDT
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Enterprise Rent-A-Car False damage claim

Firstly, that is not my fault. Before I arrived at the location to pick up my rental car, I saw that the rear bumper had some damage done to it. I asked the employee at that time that there is a damaged on the bumper; but he told me and I quote "do not worry because it is fine because he had already taken the necessary pictures and have uploaded it into the system for management". Because I trusted him, I just took my car and drove off.

When the time came for me to return my vehicle, I dropped it off at the location; the employee inspected the vehicle and told me that I was good to go. I gave him his car keys then went my way.

Fast forward to now, I just received a mail stating that I have to make a payment of $2800 approximately because I have caused damages to the rental car I took. I do not know why they sent me this huge bill because the employee at that time verified that everything was good before I left so why is it that now I have to pay for that amount if your representative told me that I am good to go. So it is either your employee is incompetent or you are running a rental scam business. This makes no sense

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Vijay batra 1980
, US
Jul 16, 2023 9:42 pm EDT
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Check ur email

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Vijay batra 1980
, US
Jul 16, 2023 9:41 pm EDT
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I already send email to 4 times and share all details.unfortunately you didn’t call me or respond me

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4:24 am EDT
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Enterprise Rent-A-Car Billing Issue

On 7/5/23 I reached out to customer service regarding my rental agreement. The agreement was for $55.31 but I was charged $114.06 because of a roadside assistance call . When I spoke with a representative, I share with her that the roadside chargers were unfair because the car automatically locked on its own when the keys were in the front seat. After doing some research on the Toyota sedan, I found several articles saying that this was a problem with this model car. As of today (7/11/23) I have not heard back from Enterprise and the online system for filing a complaint is not working properly. My next move will be filing a complaint with my bank to have the charges removed.

Desired outcome: That the company will remove the charges because the incident was not because of human error.

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Enterprise Rent-A-Car Failure of communication

I booked a vehicle and got a confirmation email, my time was at 9.00 am 17 june, when I went there I was told that they didn’t have any available vehicle. and talked to the care. and they told me the district manager would contact with me. It’s been a month and no one contacted or apologizes from the district manager. I had an appointment that day. This is really really unprofessional and frustrating from Enterprise.

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Enterprise Rent-A-Car Employees in a store

This is concerning the store at 612 W Loop 289 Suite 600 in Lubbock, Texas. WORK ENTERPRISE EVER! I had a reservation scheduled for today. They refused to pick me up. I called a lot, and I was never able to talk to anyone in the store. I work for a call center, so I can't answer personal calls. Plus if I don't know who's calling me, I don't answer. So they give me MAJOR ATTITUDE about how they've claimed that they tried to call me all day long. They NEVER left me a voicemail to call them back. And after giving me major attitude for not answering their calls, they get mad at me for not being happy with them and having an attitude because I had to find a ride to their store. Then that ride had to come back and get me and take me home because they refused to rent to me because I accidentally left my wallet at home today. So apparently it's OK for them to have a horrible attitude and talk to you very rudely and unprofessionally, but if you have an attitude, they get mad and kick you out of their stupid store.

You people REALLY need to be careful with how you treat people! You have NO CLUE what people are going through in their personal lives! You don't know that someone has been living a nightmare since her daddy died in September of 2020 due to leukemia or that her brother has turned her entire family against her. You have NO CLUE about the excessive suicidal thoughts someone may be struggling with on a daily basis and that your HORRIBLE AND UNPROFESSIONAL behavior just might be enough to push them over the edge!

There was absolutely NO EXCUSE for how I was treated there! And I had EVER right to have an attitude and for being unhappy with how I was treated and talked to! People who have their car at the dealership to be worked on should be treated better than I was treated! And I shouldn't have had to make the dealership take me to so many places just because I accidentally left my wallet at home. Obviously I was having a very bad day and these jerks made it a LOT worse!

AVOID THESE JERKS AT ALL COSTS!

Desired outcome: I'd like $1,000 for the major inconvenience that they caused me by refusing to rent a vehicle to me. I'd also like for them to be retrained when it comes to how to treat customers.

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5:28 pm EDT
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Enterprise Rent-A-Car Car rental

To whom it may concern,

I hope this email finds you well. I am writing to express my deep disappointment and frustration with the recent car rental experience I had with your company. As a customer, I expected a certain level of service and professionalism, which regrettably was not met during my rental period.

To provide some context, I rented a Toyota RAV4 from your 330 STEELES AVE W UNIT B1 VAUGHAN, ON L4J 6W9 branch from June 30th - July 8th. I went to the location today at 1 pm to return this rental car, but it was closed even though on the agreement that is attached it says to return anytime before or at 6 pm. So I called the Enterprise call center to get a solution. However, I didn't get any resolution instead I wasted 3 hours going back and forth between different agents getting nowhere and of no help.

I would like to request a new pdf that says that I won't be charged due to Enterprise's fault anything extra until Enterprise opens up on Monday and the incorrect information that they provided me.

I believe that addressing these issues promptly and satisfactorily will not only rectify my unfortunate experience but also contribute to the overall improvement of your services. However, if my concerns are not adequately addressed, I may have no choice but to escalate this matter to relevant consumer advocacy organizations and share my experience on public review platforms.

I look forward to your prompt response within a week to discuss the resolution of my complaint. Please contact me at [protected] to further discuss the matter if necessary. I have also attached some photos for your reference.

Thank you for your attention to this matter, and I hope we can reach a fair and amicable resolution.

Sincere Regards,

Dhruva Satyarthi

Desired outcome: I shouldn't be charged anything extra for Enterprise's mistake.

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Enterprise Rent-A-Car Employees/service

Any one else have trouble trying to rent from enterprise here in Farmville. Within the last few months ive made reservations twice for work meetings. Went to pick up the car the first time ans was told "oh. I meant to call you but it slipped my mind " we dont have anything The next time i thought maybe it was just a mistake it happens. So called and made another reservation called to verify on the day of pickup several times but could never get an answer after work went to pick the car up and yep. You guessed it. Nothing available. With no call to let me know. Keep in mind both times i had reservations.

I have a friend who used to work there and he said its because the employees are taking the cars home or "hooking up" their friends. Just wondring if anyone else has had this problem or if its the norm here. Ive rented from enterprise for years and never seen a branch lile this one

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Enterprise Rent-A-Car Deposit not returned

Rented car 7 April 2023 Rental agreement 785390, reference #9NSWX7

due to accident. My car insurance paid first $900.00 since cear was not ready extended agreement with me being payer and paid $300.00 deposit. Returned car 16 June; all rental charges paid and was advised they would refund deposit to my bank account on file . I have not refund. Enterprise employee told me $198.81 was refunded 22 Jun 23 but amount was charged as PURCHASE.

I called the branch numerous times to speak to branch manager "Jack" but was always told he was unavailable and would call me back which he never did. On my last call I was told by Enterprise associate Jack gave instructions for them not to talk to me. that he would take care of.. Please assist me in getting my deposit Than k you, Carolyn S SHORT, 10918 SUMMER ARBOR LANE, CHESTER VA 23831, [protected]

(this is my second attempt since I have not received an answer on my first request)

Desired outcome: Refund deposit

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Enterprise Rent-A-Car Enterprise rent a car toll

Hi,

I rented a vehicle from enterprise for insurance purposes for 52 days. A week after completing my rental, I received charges for 4 toll uses in New Hampshire. I had been at work with the rental for all of the times they said I used their toll service.

These are all fraudulent charges. The vehicle in question never left my job, was never in New Hampshire let alone be on that toll road.

I filed a complaint and received a response that said the charges were real. They then proceeded to charge my account and take my money.

There was no proof, no conversation. Person said charges are real and end of story. No response back, no chance to state my case or proof. Continuing to avoid my emails and contact.

I recommended skipping enterprise as a result of this. All calls to enterprise sent me to enterprise rent a car toll company. All calls were ignored, and my 25 bucks is now gone.

That’s not how you run a real business. Guess it’s to the bank and fight it that way. Hertz was much better and no imaginary charges.

Desired outcome: I want my money back!!!

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Enterprise Rent-A-Car $300.00 deposit not returned

Rented car due to car accident on 7 April whci was paid by my insurance company up to $900.00. My car was not repaired then so my Enterprise agreement was changed to me as personally and I paid $300.00 deposit. and have paid all rental charges on credit card. I returned car on 16 Jun to Midlothian location and was told the $300.00 deposit would be deposited back to my credit card on file. I believe the car was then taken to the Chester location where I had rented it from . To date I cannot see this has been done.

I called the Chester office to inquirei about the refund ad was rold $`98.

Cae was rented at Chester location, My car insurance paid the maximum amount of $900.00 but since my car was not ready, Enterprise converted agreement with me being payer. I paid for all rental days and returned car to Midlothian location and was told the $300.00 refund would be deposited into my card on file. This has not happened. Enterprise employee at Chester said $198.81 was refunded on 22 Ju I again requested he call med. I call Enterprise again and asked to speak to Branch Manager They said "Jack" was not available but would give him message to call me. Since then I have call 4 more times and this morning was told Jack left note for no one to talk to me and he would handle. I would appreciate my refund ASAP and an explanation of problem. By the way Synchrony provided me Enterprise Reference Number 76011005F020T8WG5 charged on 22 Jun 23. Phone number on that is listed as [protected] which I called and it is an Avis Rental Car number and Avis employee had no idea why that phone number was on it? My phone number is [protected], Carolyn S. Shor, e-mail: [protected]@veizon.net

Desired outcome: Refund of deposit

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Enterprise Rent-A-Car Poor quality of service, customer care and being lied to and overcharged

We were picking up a car rental on June 19th at LV Airport and after waiting 30 min in line, we get to the desk and were told we needed our passports, we have rented from enterprise before and never was this a request, nor does it say this on the email booking. At this time we were told by the lady wearing a green dress and glasses that we would have to go get it and they would pay for the cab and taxi fees (which we would be given back to us upon return)

An hour later, we got back to the rental and she advised us the manager upstairs would refund us, knowing we booked via a third party. The manager upstairs "Ham" right away said no, we can upgrade you. Then after saying that is not worth our $80 cost of cabs he wrote on his business card "$80 credit towards next booking" this is not official and nor does it help us. He could have at least added that credit to my enterprise account. The car we got was meant to have a full tank of gas and when we started the car there was less than 1/4 tank. They then moved us to another vehicle (3rd time).

I called customer service on June 21 to inquire about whether we could have the money credited on my account or simply reimbursed and was told I would get a call back. A week later no response. I had to call back again. One day later I got a call back finally from the LV manager who hung up on not once but twice, as I was saying I would be calling my fiance to include him on the call as she refused to talk to me as his name was on the booking, although my name was on also on as a secondary contact. I find this extremely disturbing as being a manager she has no right to hang up on a dissatisfied customer.

No resolution has been made to this day.

Desired outcome: I would like to be reimbursed the $80 and compensated for the horrible service at all points during this process

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Enterprise Rent-A-Car Car Rental

1- I rented out a car on 23rd June 2023 and returned on 26th June 2023.

2- While picking up the car I was told to check any damage on body for scratch and dent. There was no scratch so nothing was added to contract.

3- I was not told to check any damage for tyres so I didn't check that and not reported any.

4- While returning the car the agent notice one scratch on tyre and charged me for that. They didn't return my deposit back and I have been charged 250€.

5- I'm 100% sure that tyre scratch was there before I rent out the car. I was not asked to check for tyre otherwise I would have raised this while taking car for rent.

6- Agent said they thoroughly check the tyre as this is security concern and won't rent a car if there is scratch in tyre.

7- How can I believe that they check it properly, they rent out a car where petrol tank was not locked and anyone can do anything to petrol tank that is bigger security concern.

8- They rent out a car where dashboard was blinking for tyre pressure all the time and stressing me throughout the trip.

9- I'm sure that this tyre scratch they missed while renting out the car.

My concern is when they ask to check car for scratch and dent why don't they ask to check tyre so that customer can check and get satisfied. Why while returning I was shown this and they took my whole deposit.

I have been renting car from Enterprise from past 2 and half year and you can see no damage reported in my rental. I am 100% sure this tyre damage is not from my side. I'm an ex Enterprise employee too. I always had very nice service without issue. This is first time I'm facing such issue.

This is something missed by agent before renting out the car like petrol tank and dashboard. Agent didn't warn the client to check for tyres and now putting blame on client and charging me for that. They simply said we apologise and next time they will ask to check for tyre. But what about this time. There apology is of no use, it is costing me 250€

Thanks

Desired outcome: For tyre I was not asked to check and not me not agent verified that at the time of renting car so I am not entitled to pay that. I would like to get my refund back.

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Enterprise Rent-A-Car Car rental service

Yesterday 6/23/2023 I had one of the most insulted, violated, embarrassing, humiliated, abused, and nasty experience from Rashad Rucker, Assistant Branch Manager at Enterprise Car Rental located at 12399 Pines Blvd., Pembroke Pines, FL. Let me start by disclosing that I have been in the Hospitality Business for over 20 years as a General Manager, Director of Operations, and Regional VP for Hotels Chains like Sheraton, Marriott, and Choice Hotels to name a few. Needless to say, my entire lifestyle, and occupation is always about going above and beyond to give my guest and customers the best memorable experience. Now here are the facts surrounding the abusive experience inflicted to me by Rashad Rucker the Assistant Branch Manager. I had a reservation to pick up an economy car at the location. Upon arriving at the location, I was attended by Rashad who asked me to give him my license, credit card, and proof of insurance which I did. While standing at the desk he said he had a car for me and started the paperwork. While doing so he answered a few long phone calls which I had no problem with as this is the nature of his job. While waiting on him to complete my paperwork, I could not help but seeing that the other clerk, his subordinate, had processed and release two other customers that came in after me and with the same type of cars I requested. Being that I was now behind in my business appointment which was a 2 hours drive away, I simple asked Rashad if he could try to get me out asap and approximately how much longer would it take for me to get a car; he told me 20 to 30 minutes more and that I should have a seat and wait. I humbly had a seat and waited as he suggested. Rashad then went out with another customer who apparently was his friend and was out there with her for a long time just standing by her car and talking. Another employee after see me there for a while, asked me if I had been helped. I complained to the employee that I was very disappointed with Rashad's service and that many customers came in after me, got a car and left. The other employee and said that many cars were there, and he would get me out in a few minutes. While he was completing my paperwork, Rashad came in, and I told him I did not pleased with his service and that I did nothing wrong for him to be spiteful by intentionally delaying giving me a car. To my surprise, Rashad then furiously, and angrily told me that he was no longer renting me a car and that I should leave his premises. I did call Corporate to lodge a complain and will be following up with them. Rashad should be in the back of the house and have not having any contact with customers; he is definitely a disgrace and detrimental to Enterprise.

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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