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Enterprise Rent-A-Car Complaints Summary

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Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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Enterprise Rent-A-Car False damage claim - 6 months after rental

RENTERS BEWARE.

I rented a car for approximately two months in May/June of 2022.

When I returned the car, there was a discussion about bullet hole in the soft part of the frame of the car. There was no exit from this area, and I explained that this could not occur during my rental. The rest of the car was inspected by Enterprise, with the car being fine and that was the end of things.

Fast forward six months later, in December I receive a notice of claim in the mail from enterprise for damage amounting over $9000 to almost the entire car, they sent photographs of a car appearing to have been in some sort of minor accident. To this day I am unsure if it is even the car that I had rented. There was no damage to the car save where a bullet hole had been pointed out, which interestingly had not made its way into this claim. When the car was returned, there was no notes about any other damage, the car was returned in the condition it was received, and I have witnesses that will testify to this fact. In reviewing other complaints online, I note that making fraudulent claims about to damage to cars seems to not be an uncommon practice of Enterprise. The fact that they would make a claim six months later, which I am sure calls into question spoilation of evidence, the fact that they would completely fabricate this claim truly boggles my mind.

To add insult to injury I responded to their claim via certified letter and it received and signed for by Enterprise. Shortly thereafter, I received a letter dated after they had signed for my response, stating that I had not responded to their claim and then I had 10 days to do so or this would go to collections.

I’m completely disgusted and dispute any and all of these allegations.

If anyone is looking to rent from enterprise, moving forward, I would seriously reconsider.

Desired outcome: I want ENTERPRISE to cease and desist pursing this fraudlent claim and I would like an apology.

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Update by Natalia **
Jan 18, 2023 1:42 pm EST

This matter has not been resolved. To add insult to injury I just received another notice from ENTERPRISE stating I have not responded to them, despite having TWO CERTIFIED CARDS that are signed by ENTERPRISE. I have responded on TWO occasions, the last one being addressed DIRECTLY to the adjuster, TISCHILLA JOHNSON and am now emailing her with all of the information. This will be my THIRD response.

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1:44 pm EST
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Enterprise Rent-A-Car Roadside assistance and rental

* December 24- I was on a trip with my mom and 3 children. The car wouldn’t start.

•830am I contacted enterprise roadside assistance.

• 1042 received a text that someone would arrive in 42 minutes

• 1114service company arrives and attempts to jump the battery unsuccessfully and leaves telling me I will need it towed and will need to start a new service request

•1128 spoke with roadside assistance from enterprise, agent stated they arranged for another company to come tow the vehicle and then the rental at the airport location

Would pick us up and provide a new rental vehicle

•1149recieve text that my service rep was completely

•1149 spoke with another representative from enterprise who assured me they were searching for a tow but had no reservation for me to get another vehicle and the only way I could be picked up to get that vehicle is if I made arrangements with the local branch directly. (Btw: I had been calling that branch for an hour to confirm but no one would pick up)

•1152 I the.n received a text saying they were searching for the best option

•1:39 called to check status and told the estimated arrival time for the service was 215pm

•2pm Thank goodness I decided to find a ride to pick us up so I call a family member 3 hours away to come get us

•346 pm I call the roadside assistance back. This time I’m told they do not have a provider to help but we’re working on it. I explain that I have contacted a ride but need to leave the vehicle in the parking lot. The representative on the phone tells me to lock the vehicle and take the keys. I explained that I leave 3 hours away and could leave the keys at the desk of the hotel for the service member. I was told to take the keys. I lock the vehicle and take the keys.

•5:30 pm I leave the vehicle and head home with my ride

•12/25 7:42 am- receive a Text that there is no one available to help and to call 911 to get assistance. I of course did not do this as I did not want to take emergency crews away from actual emergencies.

•12/26- nothing from enterprise and all local beaches are closed

•12/27 my husband calls roadside assistance and the local branch. He is told someone will be in touch

•12/28- I receive a phone call from enterprise that they have someone to tow the vehicle but it will be towed to Buffalo which is 99 miles away and this will be charged to my account

• 12/29 receive text that my request was closed. My husband calls the local branch who tells us to use our personal roadside assistance to tow the vehicle to a location 2 miles away and then we can get another rental. Progressive puts a 130.99 hold on my account to pay for the tow.

Several hours and phone calls later the tow company refuses to pick up the vehicle because it is locked and can’t be put in neutral. We the call local office who states they will attempt to find another company to tow the vehicle. I also call enterprise to reach a corporate customer complaint line but am told there isn’t any.

I also call progressive to cancel the service .

•1:00 pm my husband speaks to the local branch who states they will try to find another tow company

1:32 we receive a call that the tow company will pick up the vehicle in the next two hours and will reach out to the branch of enterprise.

So this has been an ordeal and has taken multiple hours of Frustrating phone calls. Luckily we were in a safe location when this happened or we could have been one of the many causalities that occurred due to the brutal weather. I am also upset that due to the instructions I received, the process was harder and I kept getting incorrect information which made everything harder. Finally I have been billed for these days that I haven’t had a vehicle and for the service such a a the battery jump and the tow.

The only person who actually worked on this with us is Alyssa the manager form the Johnstown office. It should not have taken 6 days and my time to fix a problem that I didn’t create. Nor should it cost me anything.

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8:17 am EST
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Enterprise Rent-A-Car Formal Complaint Supervisor unprofessional service

I want to make a formal complaint to the supervisor for having been a victim of unprofessional mistreatment on the part of the supervisor, leaving me waiting several hours for a car reserved weeks before. I want to report the mistreatment on the part of that supervisor in which they gave me the damaged car without gasoline, they also left me waiting for hours in the office and they did not give me any option to rent another car. The serious comments that the supervisor made against me and at the moment I have not been able to satisfactorily resolve this complaint. I have already a complaint number which is 4102228. My phone number is [protected] and [protected]. At this time I haven't received any response or resolution of this particular complaint. I'm a gold member and a corporate membership. I'm requesting to elevate my complaint. If you need more information, please contact me. Best regards, Sandra Polanco

Desired outcome: I'm requesting to be resolved this situation that has affected my job and COC. I will appreciate your response. My email is [protected]@bcfs.net

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Update by Zandra Roman
Dec 26, 2022 8:27 am EST

Horrible service in 22103 Katy Fwy

Katy, TX 77450 Enterprise office. Supervisor was rude and unprofessional. Left me waiting hours for a reservation made prior and didn't wanted to help me to obtain a car on time. Received a damaged car and I made a complaint and at this time haven't received any resolution.

Update by Zandra Roman
Dec 26, 2022 8:26 am EST

Horrible service in 22103 Katy Fwy

Katy, TX 77450 Enterprise office. Supervisor was rude, unprofessional. Left me waiting hours for a reservation made prior and didn't wanted to help me to obtain a car on time. Received a damaged car and I made a complaint and at this time haven't received any resolution.

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11:20 am EST
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Enterprise Rent-A-Car Your people are thieves

my name is Pablo G Tomala ( phone # [protected] ) and I rented a car from your West Valley Utah location ( 1925 W 3500 S ) . My wife had a car accident while driving you vehicle and resulted in a total lost that my insurance Geico paid leaving a $500 deductible that I refused to pay till your thieves employees returned my watch ( cost $1500 ) and my apple IPhone ( total cost $1200 ) .

They never returned my property however they deducted the $500 from my VISA debit card without my authorization.

Kindly contact me or I will pursue legal action against your company

Thanks

Pablo G Tomala

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3:45 am EST
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Enterprise Rent-A-Car Employee(s)

I could not get the driver door open and had to enter through back and climb over consol to drive truck down to Enterprise location in Bellingham, Wa. I wanted to change truck rentals the F150 was not handling well in weather conditions. I pulled up and called them on phone to get assistance, the door was still shut, would not open….. I got help from female, she came out, and then the driver door opened, I said to her it must of been frozen…. and wanted to change trucks due to tires being slick. She was curt and just walked me inside and passed me to manager. Miguel led me back outside and measured the left front tire. I asked “Miguel” about the tires being worn and barely legal. He disagreed and sarcastically said tires were fine, again, he checked left front only. This was the manager. I said that the truck was slipping and squirrely. I asked if he could find another truck for me in the next day. He declined. After I left and went to work in Bellevue, Wa 85 miles South. R route to work, I get a voice message saying my card on file was declined and to return truck immediately. I was stunned, I asked them to run again. They tried authorizing the second week of use at a higher amount than what ZI was told. They authorized 205 the first week and then 288 the next week which declined. 250 was limit left on card and one call to me could of gotten that limit raised, or I could of presented a nother card anyhow, I was halfway down I-5 and couldn’t miss work and continued to work, driving with snow getting heavy. Anyhow, I then received two texts the last one in threatening nature of notifying risk dept and report the truck stolen. I was floored and humiliated by this communication. I’ve been an Enterprise customer since 1987. A loyal one at that. I am to return the truck in the morning after my shift and some sleep. I still need to rent the truck for a few more weeks, my truck was totaled in accident last weekend. I’m dealing with that loss. Anyhow, I have to rent in the next county now as I was humiliated by your staff in Bellingham, Wa. I will not step foot inside that office

Desired outcome: Don’t overcharge my card and have another truck rental brought up from Skagit County, I’ll pay a delivery fee if needed…

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Update by Madmic
Dec 20, 2022 3:47 am EST

😡

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8:11 pm EST
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Enterprise Rent-A-Car A driver in one of your rental cars hit my car and left the scene of the accident on 9.16.22

I have been dealing with your Damaged recovery Dept specifically Vanessa Perez and Anne Garvey. They have been jerking me around for over a week. They keep telling me an appraiser will contact me and it does not happen. I have a written statement from your appraisal company stating they told Vanessa immediately they had no one available and she still insisted on making we wait a week.

She clearly is in over her head and my vehicle is still not appraised or FIX! I have called Browne University who was the renter of your vehicle and filed a complaint regarding the dismissal of this incident

My next move is to go to the press and make sure I post online what a fraud your company is and how you are refusing to fix my vehicle.

I have every conversation with your company recorded and Statements from SCA your appraisal company who has no apparaisers.

Keep messing with me and I will file a civil suit for damages, pain and suffering and lost wages.

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Enterprise Rent-A-Car Vehicle rental

Note* staff was pleasant and I do not hold them responsible for their corporate office failing for their employees and customers.

I called on 9/28/22 to reserve a full size sedan for 4 gentleman for a business trip 2 weeks out. 3 of these men are at least 6' tall and 2 over 250#s. When they arrived, 10/11/22 they were told their car had not been returned and were given, get this! A tiny 4 door mirage. Picture 4 large grown men squeezed into this tiny car for 2 hours one way. I will admit they arrived an hour before set pick up time (4/5pm). They were told to call back and they would see if anything larger came in. They waited to leave as long as they could, I called numerous times around 5 and no answer. They made the trek uncomfortably so we opted not to rent the next trip but pay their expenses for person vehicle. If I had called the day before to reserve, I would still expect the vehicle I had reserved to be available. My son had rented earlier in the year and had a disappointing experience not getting his vehicle hours past when he requested and had him traveling late. What is up with what is suppose to be your business? Put a sign out front that says, "first come, first serve."

Desired outcome: Deliver what is ordered! This is an obvious on going problem and needs to be fixed. We got the discounted price for the mini car. You cannot continually blame COVID or lack of staff. We RESERVE to ensure equipment for a specific day/time.

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Enterprise Rent-A-Car Car rental

Hi my name is Bennie Mitchell. I'm a 55 year old disabled veteran! I place my reservation for a full size truck rental on 11/16/2022 to be rented on 11/21/2022 until 11/26/2022 return. So when I got there I went to the counter and we exchange hellos. After he had finished with his customer I was next in line so I said I'm here for the full size truck rental! he says to me that they had one but the customer decided to keep it for another day! So I left and went back home! So about 3:00pm until 3:35pm we called and called and called! No answer just the customer service number! At 4pm we decided to go back to enterprise office located in Georgetown, SC. So when we got back to the office! they say to me sorry but all we have is a small GMC Colorado which by way it wouldn't have done the job! We left upset and disappointed that we couldn't leave when we want to! Ok, the next day I get a call! Truck is ready! We jump in the car and get back to the Georgetown enterprise and yes we have you a truck but it will be here in an couple of hours! Now I'm pissed! So my family ask me to step away for a minute. After cooling off I was ok then to have to go and deal with the price "oh my god"! enterprise quoted and sent me and email of the reservation! How do you causing me so much hardship and grief! you see if the truck was there on Monday I would have had 3 adult drivers and my son. I wasn't made aware of any discounts! you think it was over there! Right! No gas, under clothes under back seat and piss poor customer service! would like too talk [protected].

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Enterprise Rent-A-Car Flase car damages charges / Claim Number [protected]

On 12/08/2022 I return the enterprise car and was told damages were found near the passenger side hood of the car. On the pickup day of the vehicle 11/30/22, it was raining and a lot of rain was on the vehicle. The enterprise contact person's first name was Sam. He did his walk around the vehicle. Later that same day when I arrive home and the water on the car was cleared is when I noticed the damage. I called to report the incident but no one answered my call that day.

Bottom line, I DID NOT CAUSE THIS DAMAGE PERIOD. After expressing my strong disagreement with the manager. I was told an incident report would be filed because of the damages. Sam and the manager stated the car had some damages to the front bumper and some small dens but not to the passenger side hood area.

I'm disappointed with this company's employees to charge me for something I didn't do. I would appreciate it if someone would contact me ASAP to resolve this matter. Please call me ...[protected]

Desired outcome: Not to be charged for damages. This claims of damages are false, I would appreciate if these damages are not charged to me in anyway.

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Enterprise Rent-A-Car mechanical issues

after i had driven my rental for 2 days the battery stalled i had to call a tow truck company in to jump start the battery. which cost me an extra $100.00 to fix.

also when i went to pick up the vehicle from the rental agency i had to settle for a compact car ( Nissan Versa) which the sales lady said was a more expensive car than a standard car like Volkswagen Jetta) which is not true. the Jetta cost more. if you need more information don,t hesitate to email me.

[protected]@ymail.com

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Enterprise Rent-A-Car Debit card requirements

I was told today from the Swift Current, Saskatchewan branch that I would need to supply 3 paystubs, 3 utility bills paid in full and a phone bill paid in full to use a debit card. What the heck! I give a deposit and pay in full. I have rented from the same company many times before with no issues. I will no longer be using this company and will not recommend them to anyone ever.

Desired outcome: Nothing will be done

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Enterprise Rent-A-Car Their raggedy cars

I am so MAD. Enterprise gave me this raggedy, broken down car and it left me stranded while I was in between work. This happened at 7:30pm on Wednesday, December 7th, 2022 at around 7:30pm. When calling about this problem, I received reps with bad customer service and bad attitudes. Anita was one. She sucks. They hang up the phone and then they want to ask me the same questions over again trying to pretend like they are verifying my account. Well Enterprise does not need my personal information to verify my account with your terrible reps. I don't trust it. And they better not be selling my information. I never told Enterprise to verify my account with that. And its not a good way to verify anything. I have an Enterprise Plus number. And I should decide what I want your reps yo have access to. But I am so pissed off with this company. Train your reps better. And then the final rep I talked to was actually the only good one and one who got a jump start people out, but she goes I have to pay $50 to get help. I'm not paying them that.

Told her that. It's not fair for me to have to pay that. I didn't break the vehicle. Plus. I just tried to start it and it wouldn't start. THEY NEED TO MAKE sure their vehicles work. I'm missing business and in fact they need to reimburse me for this. Why should I have to pay for this rental when it was supposed to allow me to get to my destinations and it failed me leaving me stranded for hours. Enterprise needs to check their vehicles. I didn't even get to go to my next stop and take care of my business. I am so angry. And they say you have to wait for 90 minutes. My daughter is in the car and has testing. I have something important to do. This is not right. Plus I have a headache. This is why I dont rent from here anymore. I will go to consumer affairs if they don't fix this. I'm still out here waiting for a jump or whatever is wrong with this stupid vehicle so I can get to my destination.

Desired outcome: My money back. No $50 charge on roadside service and swap this crappy vehicle

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Cecil Henry
, US
Jan 03, 2023 11:55 pm EST

I would never rent from Enterprise However USAA Ins.rented me a pickup the truck has been smoked in obviously burn marks driver seat and door panel. Not cleaned,stains in front and rear seating somebody's hair in the floor board front area, smells nasty from whatever they tried covering up the cigarette smell with. Sent out without gas on empty return to agent and they said they could only fill it to half tank

At a Chevron on Wall St. Midland Texas

Then when the manager filled it to half tank I noticed the fuel tank neck was not mounted to the fuel tank door but was hanging down and loose

Wow quality rental place here

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Enterprise Rent-A-Car Call about recovering costs from third party insureres ref: [protected]

Received worrying voice message from Enterprise asking me to call back mentioning Enterprise instructing solicitors as their costs hadn't been paid. When I rang back, lady launched into questions about the accident and whether the third party had ever asked if I would like them to arrange a hire car. I stopped the lady asking more questions and asked her what it was all about and after a lot of questions ascertained that Enterprise was taking upon themselves to issue instructions against the other party's insurers and wanted my help. I declined as appalled by the approach and from my perspective my insurers (Liverpool Victoria) had quite rightly advised me that both the repair and hire would not be for my account so not to worry about it. My complaint is twofold: firstly, the content of the message left and secondly the lack of any introduction and explanation as to the purpose of the call and questioning when I called back.

Desired outcome: Apology and training action/script amendment.

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Enterprise Rent-A-Car Rude and unprofessional customer service representative

12/1/22 @ approx 2:45-3:00 pm.

Location 3030 Broadway Oakland Ca.

Employee: De.De.

Employee made false claims stating that he communicated 1) cost would be “out of pocket”, 2) that the reservation was for another location. Then charged the customer 451.49 without customer consent. When questioned regarding the extra charge (251.49), representative De.De. stated “I told you it was out of pocket” (not true). After multiple rounds of “I told you” “No you didn’t” representative De.De. stated “I don’t have a car for you, you can leave”. When customer requested to speak to a supervisor, De.De. responded “I am the Superviser”.

I was sent to this rental company by AAA and when I contacted AAA representative I was told -yes, we have a lot of complaints about this specific Enterprise location. No complaint about AAA. They followed up and handled the issue appropriately.

The way I was treated is outrageous and I can not believe that you as an organization would allow your employees to treat customers with such disrespect.

Desired outcome: An apology from the disrespectful, unkind, rude, representative would be a start. Truly though, why would anyone employ someone like this?

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Kb-s
Chicago, US
Oct 04, 2023 11:14 pm EDT
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Location. 1820 w 87 th street in Chicago Illinois

I rented the car because of an insurance claim from enterprise. On 9/25 (upon return of the car rented) i had a terrible experience with one of the employees. Prior to me going to the location i called in 5 days before because i needed to get the car i had switched out, due to the windshield wipers being faulty, the odor, Shaky steering wheel and the dirty seats. Over all a bad rental. It was one of the only cars they had available on the day originally rented so i kind of had no choice but to take it. (I Was told to come back in a few days to switch out if any issues) per the location. I called every day day for 5 days to return the vehicle that i had and was told “oh we still have nothing available but youre on the list. “. So finally on 9/25 they told me i can come in and also let me know that if i needed to i could upgrade to a larger vehicle. I told them ok

Upon arrival. I was told that they only had cars and those were my only options. (Mind you i have an suv) I politely said “ that’s not what was said over the phone prior to my arrival) not only was i misinformed. I was told that i could wait for a bit until some rentals came back as they were due for return. I waited for almost two hours until the place was full of customers. They kept telling me “give it a few more mins” 3 hours in a young lady was nice enough to come over and say well how can i assist. She noticed i had been there a while. I explained the run around and miscommunications to her and she tried to help as much as she could. She was pleasant and breath of fresh air considering the waiting time for me. Her name is Myesha.

A few moments later another employee approached me with hostility and said if you don’t want any of the cars we have what do you want. ( even after waiting and then telling me give it a min) he never even introduced himself. I told him i want an suv as per the conversation held over the phone. He says “well what kind” i mentioned at first any kind that’s not this and i also said “ i really what model because I keep hearing from you guys that you don’t have any suvs available and to wait a bit so how can i tell you that” With a few renter guests standing close by he continues to say loudly, unprofessionally and downright just rude “ well what you mean cause what you saying don’t make no sense” at that point i told him “ excuse me” i said “ you know what I’m already very frustrated and no longer want to speak to you you’re extremely rude and insensitive and i would rather speak to Myesha because she knows how to treat her customers” i also asked for a manger and that point he mentioned rudely “ i am the manager” scuffs and then walks off. His name is MALIK MITCHELL

The way I was treated is outrageous and I can not believe that you as an organization would allow an employee to treat customers with such disrespect.

I ended up finishing my visit with Miss MYESHA but still left unhappy because i did not get a decent rental car which i still have today and because of how i was treated and handled by MALIK

Please advise because i have never had such issues with a rental car agency or one of their employees

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Enterprise Rent-A-Car Enterprise damage recovery unit

Enterprise damage recovery unit contacting be multiple times via email. They claim I owe for a deductible that was paid.

Taylor, Jarrett S

This is the person that has contacted me.

I have responded over 10 times via email and leaving voicemails. I have sent multiple copies of receipts from my local branch and transactions from my credit card statement.

After no response for one month, I suddenly received 3 more emails saying it will be sent to collections. He never acknowledged my receipts.

Desired outcome: Resolve outstanding invoice that has been paid

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Enterprise Rent-A-Car Corporate rental account

On November 14th I attempted to rent a vehicle from Enterprise with my corporate rate from the location at 7830 Convention Blvd, Warren, MI 48092.

I have rented from this location multiple times previously without incident. When picking up the vehicle the assistant manager Tristian would not rent the vehicle to me with my corporate rate. He stated that the corporate account would make him liable for the rental if something were to happen. I spent over an hour at the location talking to my human resource department, employee assistant center and even Enterprises own service center. Everyone that i spoke with stated that I was indeed able to use the corporate account and access the corporate rate. After speaking with Enterprise, a grievance was said to be filed in my behalf and that an area manager would reach out to me. As of today November 28th, I have yet to be contacted by anyone from Enterprise.

Desired outcome: I would like a refund in the amount to reflect the negotiated contract between my company and Enterprise. I believe that employees should be properly trained to accommodate all customers.

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10:31 am EST
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Enterprise Rent-A-Car Customer services representative lied

I put in a reservation at Hoffner location in Orlando Florida a week in advance. I called three days prior to my reservation Just to confirm that I have all the necessary documents to rent the vehicle because I just recently moved to Florida. I was told I wouldn’t need a in state drivers license. I get to the location and I’m told that I would need an in-state drivers license to rent the vehicle. Although I was told on Monday that I wouldn’t need a in-state drivers license all I would need was extra documentation, because I was renting with a debit card and the documentation would support my move and new address. I asked the manger (zack) at the location to please review the call where I was insured that I wouldn’t need a instate driver’s license his response was he has new staff that may not know all the proper procedures and that there was nothing he can do. This is such an inconvenience. With Thanksgiving being tomorrow and all I’m trying to do is get a car to spend the holiday with my family but I’m not able to will be stuck spending thanksgiving alone all because I was lied to or given “miss information” as they keep referring to but again there has to be some kind of accountability and it shouldn’t be at the customers expense that you have new staff given out wrong information.

Desired outcome: The call from Monday to be reviewed and what I was told to be honored that I would be able to rent a car with an out of state License using a debit card providing utility bill, pay stub and lease agreement.

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9:52 am EST
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Enterprise Rent-A-Car Took my points and charged me full price.

I rented a truck on 11/3/22 for 11/09/22 thru 11/16/22. Total charge using points was 31.50. I found out before I picked up the vehicle that I would need it for an additional 5 days, to be returned on 11/21/22. When I arrived to pick up the vehicle, they charged me full price. The people at the desk worked with me and the $719.26 was refunded. The extended days were the problem, but I was never informed that I would have to cancel the previous reservation and start over, which I could have done several days prior. When I returned the vehicle, all was well. On 11/23/22, I was charged $812.19. I called customer service and I tried to explain what had happened, she didn't understand and was actually rude. I tried again, explained that they had taken care of it when I picked up and dropped off the vehicle. It was clear, she didn't have any patience for this problem and continued to argue the point, but she was not getting anything. If the people at the desk were wrong and your customer service department are unwilling to work with a customer that has used Enterprise exclusively for 20 years and had 27K points until this transaction - I will probably take my 3-to-6-month rentals a year to another rental agency. I now have a little over 16K points and was still charged the full rental. Very dissatisfied.

Desired outcome: Refund the amount or give me back my points and properly train your people Enterprise.

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Enterprise Rent-A-Car Rental car adding unnecessary coverage

I would like proof of my signature or voice recording stating that agreed to Enterprise charging me for extra Insurance for these rentals. I was told that my personal insurance would cover me driving a rental and would NOT need to purchase any other insurance to rent a car. Please give me proof of what I signed or a voice recording of me agreeing to EXTRA added rental insurance. Because I know I had my own personal insurance why would I add more. Makes no sense. $3000 in additional fees that was more than the car rental charge that was covered.

Rental agreement- 6590X8

Account # FC10004278704

Desired outcome: Refund the money that was fraudulently charged to my credit card.

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Enterprise Rent-A-Car Enterprise Rent-A-Car Service and Horrible Customer Service

November 1, 2022 Enterprise at 1246 US Rt 302-Berlin, Unit 1, Barre, VT 05641 caused my family much distress, time lost, health crisis, gasoline, and major inconveniences again. We arrived to pick up our car rental due to price change we needed to pay with two forms of payment. This was not acceptable and one form of payment in my name only would be, stated the manager at that time. I asked for the Manager who I had spoken with the week before due to other issues with Enterprise car rentals. The woman stated he no longer works there, I stated I would like my rental honored, as it should be. The manager there at the time turned us away with no acceptance of payment in any form. We have been awaiting a call from Corporate Management concerning this matter yet we are still waiting. We would like to hear from someone as soon as possible.

Thank you

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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