eHarmony
reviews and complaints

I visited the eHarmony UK website. There was an offer showing on the front page clearly stating, "FREE 14 DAY TRIAL MEMBERSHIP".

On the clear basis of that offer, I filled in the online form and answered the various questions which were asked of me. It then gave me a few options to pay for my membership if the trial was not cancelled within the 14 day trial.

8 days after starting my "Free Trial" I realised that their service was not for me, and I carefully followed the cancellation proceedure detailed on their website. Even though my "Free Trial" was indeed cancelled by them, without my permission they took two amounts totalling £65 from my Paypal account. When I emailed them and asked why they had done this, I received a reply to say that I in fact owed them £130 but they had reduced it to £65. As it was clear from their "Free Trial" offer, I asked for my money to be refunded, which was subsequently refused by them.

I am not the only victim of this underhanded business practice, after reading the many hundreds of complaints online detailed on "Trustpilot" for example, it is clear that many many people have been caught by their practices.

Joined one afternoon for what was advertised as a "free trial" to try jumping back into the dating pool.

Did some compatibility quiz that I never read and attempted to set up my profile through a very unappealing and clunky site (FYI). I hadn't even chosen a profile picture when 30 minutes later I decided to cancel the "automatic renewal subscription" because I wasn't impressed with the site. I noticed when cancelling the renewal that it said "premium subscription" in the description. I thought it was odd but cancelled anyway and moved on. A month later I noticed $15.95 withdrawn from my account. When I questioned the fee I was told that I had signed up for the 24 month period and I should have read my T&Cs more clearly. They continued to tell me that I owe $654.74 for my profile and that I won't be able to continue without payment. I said that's fine I don't want to use your site so please stop charging me. They refuse to listen to me.

I've reached out twice to gain understanding about this ridiculous debt I have now for a site I technically never used. Apparently eharmony is based around this compatibility quiz and why they feel it's necessary to charge such a ridiculous fee is because of how "vital and accurate" these quiz results are.

I'm actually so livid and disgusted that I'm arguing with a dating site.

There are too many con artists because there is no screening at all. They don't provide any function to block people. The site is overpriced, taking into account that they automatically charge you for 6 months. Eharmony's personality test appears to be another time-waster. It's completely useless. I was matched with people who didn't fit my search criteria at all. My matches were either ridiculous or unresponsive. Eharmony isn't helpful at all. Useless service!

I decided to give Eharmony a try on Friday, 10/09/2021. On Monday, 13/09/2021, I emailed them to tell them that I wanted to cancel my subscription as it wasn't for me and because I was in my 14-day cooling-off period, I was entitled to do that without charge.

I received no response from them until today when they took £57.55 from my card and then emailed to tell me that I was charged £65.00 in total for the personality quiz they did!

The personality quiz was about five minutes long, and there is no way I would have signed up if I had known they were going to charge me £65.00 for it! It is an onerous and unfair contract term! I will issue a small claim on this if I have to because contract terms must be fair, and that is not!

I now have no money in my account because they have robbed me and refuse to give me the money back or even acknowledge my complaint!

They have charged me in total £65.00 for being a member for three days which is theft and robbery, and they are nothing but crooks!

I have NEVER EVER been so enraged in my entire life!

Robbing people of their money knowing exactly what they are doing because they took the money first and then emailed me back.

I cancelled well within the 14 day cooling off period yet you are still trying to charge me!

Your terms and conditions state that a refund will be provided if cancelled within the 14 day cooling off period so why are still charging me?

The below email was sent to you 26.38.21

I hereby give notice that I cancel my subscription for the provision of the following service

Premium membership

Ordered on 22.8.21

Rowena Phillips
8 Duffield Court
Duffield Gardens
Alkrington
Middleton
Manchester
M24 1WW

Dated: 26.8.21

Profile ID: EHHBXBNR

Service password: Fences

I attempted to cancel after my first match search within 24 hours. No one close to me. Was told they wouldln't cancel. Said they weren't required to cancel. I then pointed out the Consumer Protection Act. Still won't cancel.

I joined for a free 3 day offer. I tried to cancel before 3 days. They billed my credit card instead and stated there was " no 3 day offer." They are constantly offering it. I chatted with 2 agents. No help in cancelling. I asked for a supervisor. He sent me an email stating their rules and regulations and dined the refund. When I sent them screen shots of inappropriate matches, they blamed on the user. I sent a screenshot of another in appropriate match and an article from the Federal Trade Commission which stated they are trying find solutions to sites such as eHarmony. No reply.

I have tried and tried to cancel my subscription. Within the first week I realised I wasn't ready to date, and quire frankly can not afford the service. I have emailed eharmony, deactivated my account and contacted PayPal, yet am still paying. I have contacted eharm9ny, only fir them to say there's nothing to be done, that deactivating my account does not mean my subscription is cancelled. I am complete appalled by this. Paying £20 or so a month fir a service I'm not using, until mid 2023, ridiculous!

I tried eharmony as the ads made me believe they would have a higher caliber of man and said you could sign up for free. Upon making a profile (which took quite a while with the quiz) I found I could not see any photos of the people messaging me. I had to sign up and pay. I did so and almost immediately was disappointed. The men were unattractive and I got very few messages. I emailed customer service and told them I made a mistake and wanted to cancel. They would not allow me to. They said I had to continue paying for the rest of the year and advised I add more pictures to my profile to help find a match (I had 8 photos on there already). Very disappointed in this company and feel totally scammed.

Company had nothing to offer and also refused to refund a penny of the $90 they billed me for the 3 minutes I used their awful site. The way they phrased it was that was "the price for the personality profile" which not one person in their right mind would dish out $90 for. It's basically their built-in clause to ensure that they never have to return anyone's money, regardless of how awful their experience was.

I wish there were laws in place to protect consumers from these shameless predators.

I made subscription for a half year, disappointed and stopped using the online service about 2 months later. However, I found out by chance eHarmony keeps charging me monthly at a higher rate without informing me. What is worse, I tried to login to cancel the account, but my login is blocked! That is awful, low class and kind of robbery. They should refund me.

On the 2nd May 2021 I visited the eHarmony UK website. There was an offer showing on the front page clearly stating, "FREE 14 DAY TRIAL MEMBERSHIP".

On the clear basis of that offer, I filled in the online form and answered the various questions which were asked of me. It then gave me a few options to pay for my membership if the trial was not cancelled within the 14 day trial.

On the 5th May 2021, three days after starting my "Free Trial" I realised that their service was not for me, and I carefully followed the cancellation proceedure detailed on their website. Even though my "Free Trial" was indeed cancelled by them, without my permission they took two amounts totalling £65 from my Paypal account. When I emailed them and asked why they had done this, I received a reply to say that I in fact owed them £130 but they had reduced it to £65. As it was clear from their "Free Trial" offer, I asked for my money to be refunded, which was subsequently refused by them.

I am not the only victim of this underhanded business practice, after reading the many hundreds of complaints online detailed on "Trustpilot" for example, it is clear that many many people have been caught by their practices.

It would appear that if payment was made by Apple/iTunes, eHarmony would refund totally any charges they would have taken during the "Free Trial" period. If you pay by Paypal though, they refuse to honouir their "Free Trial".

THIS IS TOTALLY WRONG AND ONLY RUINS THE NAME OF eHARMONY.

I joined eharmony in 2020 October during the Covid pandemic. the pandemic escalated with a second and third wave causing a closure of boarders and no international flights in and out of Trinidad the island on which i live. This made the prospect of finding a match very impossible as no man would want to start a relationship with me since they know they would not be able to physically meet atleast for a few months. As a result i have gotten no messages since January 2021 and i am paid up until June 2021. I have aked repeatedly for a refund since i have not received the service for which i paid and eharmony is adamant that i cannot get any money back. these are unusul circumstances and i think i should be refunded something. i have totally wasted my time.

Hello,

I registered for a membership at a lower rate of 200 per quarter, and then requested cancellation after two weeks, realizing it would never do for me. The rep I spoke with acknowledged this, and informed me that I would not be billed again for another quarter. They have continued to bill me and are now sending me emails saying that I owe them all of this money when I cancelled like 4 months ago and haven't even used the account.

It's pitiful what they are doing. I have sent them at least a dozen correspondences to no avail...

Emily Seal

Dear bob,
Thank you for contacting eharmony Customer Care.
I understand your concern regarding the charges you are referring to and I will be glad to assist you.
I have reviewed your account and see that your subscription was renewed on 03/18/2021(MM/DD/YYYY) for 12-month in the amount of $142.80 billed in a single installment.
I can confirm that this feature was still active, hence our system attempted the renewal charge.
Subscriptions renew automatically to provide our customers with uninterrupted service. For your convenience we mention this during the purchase process.
Unfortunately, we are unable to honor your request for a refund as your request is outside of our cancellation policy as stated in our Terms and Conditions.
You can review our complete cancellation policy here: https://www.eharmony.com/termsandconditions/
I can confirm that the Automatic Renewal has been turned off so that your subscription will expire at the end of your current term on 03/20/2022 (MM/DD/YYYY). Your account will return back to the status of a Basic Membership after this date.
Although you're not eligible for a refund, we can offer one of the following alternatives:
If you'd prefer to put your subscription on hold and return at a later time, we can arrange to pause your membership for up to 6 months.
We'd be happy to transfer your remaining subscription time to a friend or family member, free of charge. Simply have them contact us and reference the Incident Number associated with this email and we can assist them further.
Should you have any further queries regarding this matter, please do not hesitate to contact us.

Sincerely,
Ivan B.
eharmony Customer Care

Date of incident: 24March2021

I joined eharmony and decided a few days later to go premium just to see someones photo and messages. I decided the person was not for me and I decided it was too early to look for love anyway. I was bitterly disappointed with the lack of people on eharmony (which I now understand why!) and certainly knew I was not getting my moneys worth!
I requested the next day that my subscription be cancelled (obviously still paying for the initial month as I did message someone afterall) and my account deleted.
I then get told that I owe them £65, and that charge was at discount.
I am sorry but I joined for one day, and decided that I was bitterly disappointed with eharmonys service and selection

£65 for one day! It is a scam and daylight robbery. How is this company allowed to get away preying on people who are probably already quite low! I take anti depressants and have hardly any money.

Thanks Eharmony, enjoy my hard earned cash for nothing.

I canceled my subscription and they are still billing me . There is no way to email them, when you go to email them the form conveniently does not allow you to put in your email address therefore you are unable to send it . It just appears you can send an email . There is no direct number to contact them . Just really horrific communication and customer service . Very sneaky billing and unethical standards to take your money .

E-Harmony among most match-making dating services, have supported traditional relationships between a Man & Woman, since I can remember.
Unfortunately they have turned in the direction of the Liberal Left & are sponsoring gay relationships now; and maybe they've been doing so for a long time; but they've not aired it on TV... Until Now!
I am offended by their commercial of two women kissing and being made into a match. We are careful about surfing our television, knowing when & where not to surf. In other words: We don't go looking for this material & certainly don't invite it into our homes, for our children to watch. But this stuff is being aired on mainline programming during day time & primetime Hrs. When is enough, Enough..?

On August 25th, 2020, I signed up for six months of service with Eharmony. That was all I was able to budget for. That six months expired January 25th, 2021. Eharmony renewed my service without my permission and charged my credit card $137.50 without my permission. Upon contacting their customer service, they responded that the contract I signed gives them permission to do it. I thought there were laws against writing unscrupulous deceitful contracts. I guess not.
It is the attorneys who write the contracts. I would like to know who they are so I can ID them to the State bar of California. I believe they should be reprimanded and disbarred if this deceitful auto renewal and auto pay is not written out of subsequent contracts. Customers need to know who is dipping into their accounts. If there are any class action lawsuits against Eharmony related to my complaint, I would like to get involved.

My 84 year old mum joined eharmony this afternoon and realised she had to pay a subscription for 2 years!

She rang to cancel and was informed she will be charged £65.00!

This has caused her great distress, this cannot be lawful surely... I would call it stealing her money.

Every company by law should have a cooling off period that normally means you get a full refund.