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Dollar Tree
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Dollar Tree complaints 2961

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E
3:19 pm EDT
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The purpose of this message is that I had very bad service at your store, 5649 W. North Ave Chicago, IL. This happen on 3/12/23. The associate at about 10:30 AM was RUDE. I went in to make some purchase. I was told to leave my bag up front, I told her I wasn't going to steal anything. It is not what she said but the way that she said it, in a very harsh...

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1:10 pm EDT
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I am making a formal complaint regarding the Dollar Tree Store - Store# 974 (3908 S. Dale Mabry Hwy. Tampa, FL 33611 at Britton Plaza Shopping Center). I and many other regular customers were standing outside the store on Sunday, March 12th waiting for the store to open at 8 a.m. EDT. It was very apparent there were no employees inside the store because the...

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K
9:15 pm EST

Dollar Tree My store manager

My store manager smokes and sniffs Meth at work and is under the influence 24 hours and I refuse any longer work for a lunatic incapable of making decisions slaving the staff just because she is full of energy while she abuse drugs at work. The store manager stop giving me hours and won’t put me on the schedule again after I asked for a transfer to another store close to my home.

I worked 2 days and was being sexually harassed by the drunks from the next door bar the whole shift and I was working the from alone. In a bad neighborhood and decided to go back to my store. Because I know her secrets she discriminated against me and won’t give me my job back.

Her lover and drug dealer work there as well and they steal money and merchandise from store every time they close together. I don’t know what to do ! Who do I tell

Desired outcome: Them two bad employers to be confronted and handle in a proper manner.I wish to have my job back I have 6 children struggling and I pay child support in top of being homeless

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11:23 pm EST
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Dollar Tree Racist communication and drug use and passing around by staff

To whom it may concern,

Was in your store (7542) tonight and heard lots of cursing and racist names being thrown out and thought it was bad customers, but it was the employees. Could hear though the store as there were children in there. When got to the checkout we in line had to wait why the person at the register had to give the other employee drug paraphernalia, so he and the security guard, and the manager Christina went outside to use it. Then when the clerk started helping, they came back in because they needed a tool to clean the drug paraphernalia. We in line had to wait again for them to look around for a flat head screwdriver or a coat hanger to clean the equipment. Is this the normal for DOLLAR TREE staff? The staff and the checkout area smelled of weed and thought maybe another customer, but it is the staff. There was a customer that was in line before us that knew the staff and was dropping racist terms with each other. His female companies came in as well asking about screwdriver to clean the equipment. He walked into the manager area with Christina looking for keys or screwdriver to clean the drug equipment. It was a learn experience to learn about how much drugs they need to use a day and how the security guy, talked about what took off a homeless person and they could use.

Not a prude but this is at 19:15 and your store is open with kids and elder people in shopping. This is your standards for your store because saw as I left the staff member, manager and security passing the drugs around next to your building.

It was terrible experience. Pics below

First picture: Employee, with security guard and manager Christina

Second picture: Employee cursing smoking and security guard

The N- word is not appropriate, at any time and specially calling customers it. This employee is the one that received the drug paraphernalia from employee at the counter. On receipt it says sales associate is Niko

Desired outcome: Clean up your store all the staff had drugs, even the independent security guard. Children were in there and now my clothes smell or weed because i shopped at your store.

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Chelsea Weber
Eagan, US
Apr 03, 2023 8:36 am EDT

I work at dollar tree in Minnesota and the managers, employees and customers have used racial slurs at cashier. Managers and corporate do not care about racism or drug use even though dollar tree states they are drug free company. Its all [censored]! this Dollar tree is racist and protects "favorites" as they allow racism and drug use even manager drinking alcohol at work! No write ups or firing for managers when intoxicated, or stoned from marijuana. My manager Jessica Mejia smokes pot outside in back side of the building smelling of strong marijuana. And if she is not smoking pot she brings shots of liquor, (those tiny bottles) she brags and shares this with other managers! Corporate is aware and they IGNORE managers behavior to protect their business! Corporate loves and cares only about money, making profits, not people who are put in charge of stores! Employees here are replaceable, not the managers who are doped up and under influence while on the clock working! Even with evidence provided and many complaints to corperate, they still refuse to fire managers drinking and passing around drugs to each other. Dollar Tree is unprofessional, racist, ignorant! Shame on dollar tree! Corporate never cares ever! They believe they are Gods and everyone else is slaves, and that is exactly how they are! Managers get job security no matter their shameful illegal behavior! I've seen this now for last 5 years. Manager still smells of liquor and her slides speech and dizzy walking and sleeping in office, super lazy little girl who acts as manager!

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Q
5:35 pm EST
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I was happily exiting the store with my son and was returning the cart I used. When, a dollar tree employee, Gloria aggressively corralled her cart and hit my son in the back with her cart. My son started crying and said Gloria hit him in his back with the cart. I approached Gloria and asked why she hit my son with her cart? She hurled profane words like...

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R
9:11 pm EST

Dollar Tree Service I am complaining about

In Issaquah dollar tree no severice on the floor they are either doing the cashier or back room I am very disappointed with the severice on the floor top shelf to the second high shelf and etc...also mangers accusing people in general of stealing before it happens they say keep an eye out in case of stealing Lynette and Alexis do that all the time. Also trying to want me out of the store of dollar tree store in Issaquah on the date of February [protected] up to 6:00 pm both nights in a row.

Desired outcome: Yes

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D
3:12 pm EST

Dollar Tree A bully that is making hostile work environment for one women.

I was checking out in check out lane 2 with a very nice young man. When I white women (employee) came in clocked in and went right to work to only be bullied harassed, and is now working in a hostile work environment all by a black girl (yes girl, no women would talk to anyone the way she talked to her) that just came out of the office yelling so loud everyone in the store heard. My mother was still in the store walking around shopping as I was checking out and leaving. She said I will be better when I can hit someone In The face. Clearly she was talking about the women who just clocked in. She then started demanding the women (employee) to talk to her. The very nice women who is now being bullied harassed, and is embarrassed, never lost her cool. The other employee keep demanding her to talk to her by calling her a [censored], also called her a liar. The other woman just told her it’s not the timer place and the girl came back with. You’re gonna talk to me now, so the other employees said the same thing it’s not the timer place. She began saying some harsh words and told her she better watch her back if she’s can’t handle this right now by talking to her right now. She then yelled out come on [censored] talk to me. The other employee said again it’s not the time and place and there’s customers and children in here. Can she please stop cussing. So the bad employee leaves. The male cashier told me he was sorry as I left and I kept feeling like that poor woman needed me to come back in and talk to her so I did and she said she was fine and didn’t need my assistance because I had offered to go to the management. She refused my help several times that’s why I’m here on the company page. I really feel that this poor employee should not have had to go through this or have to go through this so a few days later I went back and the women was not working but the other one was. I said to myself why does she still have a job after that. It bothered me so bad that I asked the young lady at the cash register where the store manager was. She said she didn’t know she was supposed to be there two hours ago and still has not showed up but is there something I can help you with? I told her no because I really wanted to talk to the store manager about an incident that happened the other day. The girl at the cash register said oh the incidents between the two managers I replied I guess they’re both managers or employees whatever but yes. The cashier Said what happened was wrong and that the other employee should not have to work under those threats, harassment and so forth, but the store manager was not gonna do a thing because that’s the way she is so would be no use and going to her and she gave me a website to go on and make a complaint or call. So I did so anonymously and long and behold I go back in the store on Friday morning which it was a week ago that it had happened and that girl that said those harsh for words was still there. I am beside myself is to why she is still there. And where was the other employee did they fire her or what. I asked the cashier and she said she did not no. So with all that being said I went to looking for other options to help the poor women. Needless to say they have not done anything and I guess there not going to. So just as soon as I left I called my uncle who is a labor attorney and he is going to try and reach out to dollar tree corporate office. He said he should hear back from them by Monday he hope. But in the mean time I made a call to the Better Business Bureau and fox 6 on your side. They both said it may take a few weeks but they both said they will get on it as soon as they can. But until I can find this young lady (wish I would have looked at her name tag) I can’t help but to feel like I have let her down. My mother said she know another employee that works there and that they are all plotting to get her job. Please people please help this young lady out by getting helping me find her and her name. She may not want to do any of this but I HATE a bully and I have worked somewhere and got harassed. So I know how it feels to work in a hostile work environment. But if you ask me, the store manager is no store manager if she’s gonna let that happen and not do anything about it in the girl who did this her day will come when she gets to those Golden Gate in the Lord tells her she’s going to hell.

Desired outcome: The employee that was discriminating, harassing and bullying another employee needs to be punished to the full extent.

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G
3:02 pm EST
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Dollar Tree service/ 1330 Smokey Park Hwy...Candler NC

Customers lined up at register only one cashier. Mgr not in store. Cashier called for help 3 times and no one came. Waited 20 minutes to get help with balloons.

I got yelled at by the cashier trying to help get the balloons out of the rack. Trying to help. mgr finally came in the store with drink in her hand. I told her I had been waiting to get balloons filled. She commented it would be a minute after I had already waited 20 minutes. No greeting from her at all then she disappeared into the office. In trying to make sure I had all my balloons a customer accused me of being too close to her. I have never been so upset over a store visit. I intend to pass the word to all my friends and family NOT to shop in this store. I realize help is difficult to find now but I suggest you close this store if you can't get any better help than you have now. This was on Saturday 2/25/23. I use that store regularly however some days it is not open on time or not at all. I will not shop there again.

Desired outcome: Written apology from the manager of that store and from CEO of Dollar Tree. This will ensure that the corporate management is aware of how that store is being ran in their absence.

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12:03 pm EST
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I was threatened in a store in Methuen MA. Monday February 20, 2023. The manager did nothing to stop the group. I left the store in fear and called the store when I got home to speak with the manager. He said the crowd was wrong and I was right when I spoke to him but then hung up on me when I asked why he didn't handle the situation. I've been trying to...

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P
7:15 pm EST

Dollar Tree Cleanliness and organization

I visited Moscow, Idaho Dollar tree on Wednesday 2/15/23, at 11:30 am.
It appeared that. Tornado had hit. I asked one of the gals stocking shelves. She said she was gone for 5 days and didn’t know what had happened. She said that they are short staffed.
It’s usually pretty messy in the aisles, but this day it was extremely bad.
I will post photos below. I’m only letting you know because I would think you’d be interested.
Otherwise, I enjoy your selection of craft items. 😊

Desired outcome: It’s up to you what you do with this information. I’m just letting you know.

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K
12:14 pm EST

Dollar Tree Cleanliness

On 2/18/23 I went to your store at 2915 North Belt Highway St. Joseph, Mo 64506. As I arrived I noticed how dirty the store was on the outside. Although they have taken pride at the inside of your store. The outside is surrounded by trash. It appears they are just throwing the trash out the side doors instead of putting it directly in the trash bins that are five feet away. I have uploaded a picture for you to see. I read on your site that you are environmentally friendly. This store does not appear to share your beliefs. Please clean up the environment.

Desired outcome: Area to be cleaned up and trash stored in the trash bins provided by the trash service.

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Update by Kelly Michelle Sanders
Feb 19, 2023 1:52 pm EST

It is not the neighbors. There is not a housing addition in site. It is from there building.

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J
3:51 pm EST
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The Dollar Tree is don't the street from me and love all the deals, plus am able to find cat food. The store I go in is 04060, 1395 N State Street, Ukiah California 95482. I've been going there for 10 years now and there always charging mangers. I'm very upset how one of the new mangers (Tina) talks down to her team members and yells at them in front of...

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6:53 am EST
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On February 3rd, 2023, at approximately 7:10 p.m., while shopping at Dollar Tree 2525 W Wheatland Rd, Dallas, TX 75237. My son (bi-racial), sister (black) and I (black) entered Dollar Tree to return a damaged headphone that I purchased at a different location 335 S Cedar Ridge Dr Ste 100, Duncanville, TX 75116. My sister tried to explain to the female...

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C
4:18 am EST
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Chris (Manager) allows the employee to meddle wit Co - workers & customers, to the point where there is disruption in the store, cussing etc. This has taken place in front of other customers. Some customers go other places. Unacceptable behavior. I went there to buy candy & juice, but decided not to make the purchase because of disruption in the store

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7:55 pm EST
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Store #5520 16114 Lakewood Blvd Bellflower CA, [protected] US Dear Customer Services: Today, Monday, February 13, I went to the Dollar Tree store, I was looking for some peanuts in English, and I approached the manager who was accommodating merchandise, I asked him where the product was, he indicated the place, when I turned around, he said and I heard him...

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11:23 am EST
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The day before I was in your dollar tree here in Silver City, NM around give or take 3pm. The line was extremely long and I am not talking just 3 people but there were 9 customers ahead of me. The cashier asked another for assistance, a skinny woman came up and she stated "don't I deserve a break, I'll give you change but that is it", she walked away from...

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9:37 pm EST
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On February 10th 2023 I went shopping at the Dollar tree in Watervliet New York. I was browsing through the aisles I came across stickers I was browsing through them one of the store employees came up to me screaming at me proceeding to yell in my face saying "stop making messes and telling me I need to clean up after myself I need to put them back on the...

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M
9:27 am EST
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I have lived in my neighborhood for over 17 years. I was excited when Dollar Tree set up shop right down the street, but I am not anymore and many of us have been quite dissatisfied for a while. Last night, 02/09/23, at 8:48pm CST, I was harassed by an ex-employee (white homosexual man, driving white Toyota Corolla) in your store's parking lot who wa...

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12:13 pm EST
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Subject: Landlord Request/ Cam Billing #29094 or 9093 Eviction Notice to follow. Good Morning, I am the owner of the Family Dollar Center in Humble, Texas 7815 FM 1960 By Pass Road Humble, Texas 77338 Family Dollar STore. # 9093 or, 29094 You folks are great tenants of mine, together over 10 years. However I have spent over 6 hours, trying to get someone...

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6:32 pm EST
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I went to the Westunion Dollar Tree, to pick up a few items, went ahead and bought my detergent with my boyfriend's bank card. He was there with me. When I used the detergent the next morning after buying it my boyfriend noticed that it didn't look right so he asked me we looked at it and it was diluted with a lot of bubbles it was so watered down it wa...

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Associate was posted on Apr 17, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2963 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click up if you have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 21 21 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click up if you have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 4 4 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
  3. Dollar Tree emails
  4. Dollar Tree headquarters
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
Dollar Tree Category
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