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Aisles are plugged.
I was so happy when the Dollar General was built about 3 miles away.. I have to say I am completely disappointed with it. You can never get what you need because the shelves are always empty and they have those big carts loaded with merchandise to be put on the shelves. Today, again I went down and got 3 items out of 4. Honestly, you can't get at the shelves because they are blocked. There were quite a few customers there a little after 3 o, clock today 7/25/23, and all complaining about you can't ever get what you want. And the aisles are so full of unpacked items that customers had a hard time getting around. A Dollar General spokesman that represents Boyle County Kentucky needs to drop in on the Parksville, Ky Dollar General. Something has to be done if, in my opinion, they want to stay open.
Heartland farms seafood medley cat food
We on the regular go to the dollar store to buy things but buying cat food has never been a problem till now. We bought this food thinking it would be safe for our cats. Then not long after we have fed them it they have been throwing up every time they eat. If this product really makes my cats I’ll and there’s a huge vet bill I will be more than livid. After doing research I’ve seen there is another complaint about this food with mold! I haven’t see mold in the food but the food shouldn’t be molding a week after purchase. Not only that but the brand has had several recalls in the past. I’ve never had this big of a problem with the dollar store but now I do.
contacting health dept. f you don't respond to this
On Sat. 7/22, I went to my local Dollar General in Hilliard, FL. As I walked in, the guy going in right behind me was was barefoot and the feet were dirty. I told the girl at the register he was barefoot and she said OK!, so I thought she would tell him to leave. However, after I finished shopping on was on line to check out, the dirty barefoot guy got on line behind me. I took a photo of it and attached it below. If I get no response to this email, I will be sending everything to Nassau County Health Dept, and I'd think they'd have something to say to you about it. There should be a sign saying shoes are required, like many stores have - NO SHIRT, NO SHOES, NO SERVICE,
Desired outcome: I also want an apology that the store allowed him to keep shopping, and served him at the checkout, as well as some assurances that I'll never have see a disgusting thing like this again in your Hilliard, FL store.
"Karen" much? No one forced you to continue looking at his feet. Did you ask permission or just start snapping pictures? Either way, YATA. Oh, to be a fly on the wall of the Nassau County Health Department when they receive this complaint. If anyone is deserving of an apology, it is him.
Employee mistreated and other employees allowed to cuss and scream at the employee and nothing done about it
I was in the store to July 20,2023 and witnessed a young new employee scream and cuss at another employee all while the employee being cussed at was trying to wait on customers and tell the young lady to stop and even when the employee walked off from assisting customers the younger employee followed her getting in her face screaming profanities at her and...
Read full review of Dollar GeneralHamburger buns
I bought a pack of Clover Valley hamburger buns on 07/19/2023, with the best if used by JUL [protected]:45 3, and these buns are so horrible. Stale, tops crumbling off, kinda stiff and aren't worth sh&*! I purchased them from a dollar general in mayfield ky, Hwy 303 to be exact...just when I thought that clover valley may be almost equivalent to other name brands they go and put out some crap like this, low quality and most definitely overpriced for the product period! Shame on you~
Desired outcome: I would like my money back
nasty smell of marijuana in store
my name is Aaron Bledsoe, I am filling a complaint marijuana smell in the Wellsville new York dollar general 8875.. today on 7/17/2023 at 12:30pm I was shopping at the dollar general and all we can smell at the store was marijuana. through out the store and I got a contact high from being in there. and there was customers in the store too. I would think you...
Read full review of Dollar GeneralClassic Roast Coffee
The coffee doesn’t expire until Sept of 2023 yet when I opened it it smelled stale. I made one cup of coffee with it and it was terrible. It tasted as stale as it smelled. I reached out to Dollar General with my complaint. They requested UPC code, where bought, etc. I sent back all that information and nothing. That was almost 2 months ago. I’ve repeatedly tried to contact the company with no response. I just want my money back.
Desired outcome: Reimburse me for the cost of the can of coffee
Store manager
7/13/2023. I came in and open the store today and the assistant manager was there and the store manager was there and I don't know what happen the talk to me in the office and they terminated me for something that I don't know what it was all about. I'm a good worker there to alot of people. I worked at the dollar general in Perry, MI I want this resolve...
Read full review of Dollar GeneralCoupons never actually work.
I went yet again to a Dollar General in Hendersonville and I remembered to take in my coupon. I spent way over the required amount, there was no expiration date and it could be used any day of the week. I handed it to the cashier/manager and before he looked at it “said it wasn’t good - only on Saturday.” I said the coupon doesn’t say Sat. only. He ignored...
Read full review of Dollar General and 2 commentswrongful toxic work environment because im a man
well my name joshua Arnold and i was transferred to lake Isabella about a mouth and a half ago i was promised 32 hrs a week and now i only get 14 hrs my boss is a llesbian and only hires women im being treated very unfair because im a man today at work three co workers came to me and said sandy fired me they thought but yet sandy has never even said that to...
Read full review of Dollar General and 1 commentEmpty shelves
I have been in my store where I live and it's the same thing all the time need something and what do you know it's an empty shelve! Need milk it's empty, need bread it's empty! Etc etc I was in retail for 40 years the company that I worked for this would never been exceptable! If you have empty shelves you can't make money period if shelves are empty than you aren't ordering enough
Desired outcome: Control your stores better let managers do the ordering!!!!
Employees smoking in front door of store
Employees have 2 chairs and a table set up on the sidewalk that customers use to get from parking lot to door of store. They sat with their legs out and smoking cigerattes so the customers have to walk over their feet and through the smoke to get to the door or they have to step out in the parking lot to avoid this. I have asked the manager a couple of...
Read full review of Dollar GeneralWrongfully terminated
On this day Friday July 7,2023 I was terminated from my management position wrongfully. My boyfriend is a great guy and fixed my fencing around my trash dumpster so that not only would it look nice but also because when the dumpster people would come diving you couldn’t see the disgusting mess they left. That was to benefit the company. Also he came in to...
Read full review of Dollar GeneralEmployee
I normally shop at the dollar general on Kirk Rd in Austintown Ohio and most of the staff that works there are great. Today I shopped there and there was a new lady working that had a horrible attitude. She was shelving boxes in the isles and tossing items with such rag. Maybe she was having a horrible day. Thats not good customer service to act with such rage in front of the customers.
Read full review of Dollar Generalwrongly terminated due to misunderstanding and jealous employee
My name is Lacey. In the last month or so, my job at dollar general #22261, has been very up and down and wild. In the first week of june, our store shut down for 3 days because our store manager, both of the assistant managers, and a couple key holders walked out because the district manager was ignoring the issues being brought to her attention. Fast...
Read full review of Dollar GeneralTreatment of employees by store manager
While I was making a purchase the store manager was verbally abusive to the employee, in front of a line of customers. The employee kept their composure and didn't react (I would have quit right then if it had been me). This was totally inappropriate and unnecessary. I will not be going back to that store as this is not the way any employees should be treated.
I am borrowing a friend's phone and email for this as I do not have an email account. Please do not try to contact me. Thanks
Charged twice for purchase
On April 12, 2023 I visited the Dollar General, Store #23530, and made a purchase in the amount of $58.84. I completed this purchase by writing check number 6888. Per my bank statement this check #6888 cleared my account on April 17, 2023, and on April 18, 2023 it was presented again as an ach item. I have contacted the store on multiple occasions and wa...
Read full review of Dollar GeneralCustomer service/ disability discrimination/harassment
I just came from the Dollar General Store in Clinton, Il. zipcode is 61727. As I am checking out, I have some items which are food ebt and some are cash ebt. I asked the checker to run a specific amount of cash from the ebt card, which was the amount of $ I had on the card. I also wanted to use the food ebt portion of ebt elligible items. First, I was told...
Ericka — manager at Dollar General on Coliseum Blvd, Alexandria, Louisiana
Ericka was so rude. She has been rude many times before, but today was more than usual and in front of other customers. She wants all the customers to use the self-checkout. Sometimes I need to pay with cash and the self-checkout does not accept cash. I waited a long time and called out numerous times for someone. I walked the store and saw 2 employees and...
Read full review of Dollar Generalwrongful termination/discrimination
They fired me after being put on bed rest because I went into pre term labor even though my doctor said I could work I would just have to sit down but my district manager Michelle Garcia (west Texas) said there's no point of me working since I cant stand up. My manager was out on maternity leave so Diana the manger now 2023 was calling the district manager...
Read full review of Dollar GeneralAbout Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
Dollar General Customer Reviews Overview
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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