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Dollar General Customer Service Phone, Email, Contacts

Dollar General
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Dollar General complaints 3834

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R
8:46 am EDT
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I’m a current employee of the company, along with my fiancé. We were hired together, under the same address, and the DM and SM knew we were together and told us that was fine, as long as it didn’t interfere with our work ethic and focus, or any fornication didnt occur on store property. We followed these guidelines properly, and handled all tasks very well...

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G
9:20 pm EDT

Dollar General Misleading price sticker

On 08/23/2023 at approximately 8:15 PM, I entered the Dollar General store at 405 S Michigan Ave, zip, 48602: I picked up two 20 oz. Cherry Cokes because the shelf sticker read $1.75 each, so with deposit charge, should have been a total of $3.70 for two Cherry Cokes. But when I got to the checkout, the elderly lady waiting on me rang up $4.70! When I protested, she insisted the items were $2.25 each! So I walked away briefly, returning with the attached image of the shelf sticker. I told her. "$1.75, get the stickers right!" The woman was totally indifferent to my issue, as I walked out commenting that my time was wasted. So I drove another 1/4 mile to a Family Dollar store and bought Cokes for the price they were STICKERED at. That was the LAST TIME I'll ever enter into ANY Dollar General store again! Compared to Family Dollar, workers are commonly rude or at least indifferent to customers. I'm a senior on benefits, who will no longer tolerate this sort of treatment!

Desired outcome: This worker should be fired!

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harvsoul
, US
Aug 27, 2023 3:58 pm EDT

Someone put the wrong label on the shelf. The code numbers do not match on the stickers.

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9:11 pm EDT
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Dollar General wrongful termination

good evening my name is Katelyn askew on 08/22/2023 I was terminated from dollar general before my shift even started but the real reason why I am typing this is because on 08/22/2023 my manager Mercedes Lilly called me into the office and told me i was terminated for shortage of money that happened six weeks ago i was not a key holder at the time there were two other individuals that were key holders at this time my drawer was 16$ short they failed to discuss the matter with me and this happened 6 weeks ago I spoke with the assistant store manager Jeremey on serval occasions before I came back to be being a key holder their district manager Kevin failed to explain to me about the situation there was no proof I wasn't warned or notified about the situation.

Desired outcome: termination

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8:41 pm EDT
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Dollar General Store with workers in it with locked doors during open hours

Aug 22,2023

New dollar general state park rd Windsor sc.

The store was locked with worker inside at 8:00pm with sign that said closed due to management. It has signs saying closed alot especially on Sunday. Or signs that say they don't take cash. With employee statement saying it wasn't here Job to get change. Really nice store if you can actually shop it.

Desired outcome: Get better workers

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Z
12:28 pm EDT

Dollar General OCD, Is cleanliness ALWAYS in picture BIG or SMALL

GOD

KNOWS

August 22, 2023

References: ORGANIZED, CLEANIESS, TIDY STAFF CREW { ARE U OCD? }

Viewing various COMPLAINTS informational and cleanness at DG MARKET {Dollar General}. Since new store haven been built. Same COMPLAINTS verbally and keeps appearing same with various staffs that works at store in Wright City, Missouri MOLD keeps appearing. At the store there's a VIDEO camera inside and outside. Since "MENTAL HEALTH DISIABILTY" ISSUES BIG or small. COMMUNITY WE COULD AND CAN join TOGETHER.

We're asking these individuals to take ACTIONS for POSITIVENESS in VISIONS of GROWTH for FUTURE is REAL

Desired outcome: GOD PRAYER LOVEASKING KEEP ALL STORE TIDY FOR COMMUNITY HELPERS NATIONWIDE OF GROWTH POWER. IN JESUS CHRIST NAME

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3:27 pm EDT
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Dollar General Not aloud to sell prepaid cell phones.

I just got back from the Dollar General in New Port Richey, FL

11850 De cubellis Rd, and the lady behind the counter said that they weren't aloud to sell the prepaid cell phones in the locked display case.

I kinda laughed, but she was serious and couldn't give me a reason why. I even asked for the Manager and she said that there wasn't one working today. WHAT?.

If I owned into that franchise and one of my employees said a remark like that. I would fire everyone that works in that store. Because they are being trained wrong and definitely is putting the stores name to shame.

I'm still dumbfounded.

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4:18 pm EDT
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Dollar General Overcharged and didn't give my money bk

I was at store number 970 on aug 9 2023 and bought a lot of stuff two of the items were dog treats that had a white close out sign on them and stated they were 2 for 6 so I got 2 .during my check out a woman named kay who is the assistant manager scanned the treats I told her they didn't ring up tight and proceeded to show her the sign and the many other treats that were there . Her attitude was awful and said well this time I will do it but these are expired coupons I told her that wasn't my fault and that's the price that was on them as I've been a manager in a store and if the coupon was expired it's on the store to pull them . So I thought she fixed it and when I got home no she had charged me almost 450 a piece for them and not only had she dun that but charged me twice . I went bk in on the 16th with the receipt to get my money bk . I waited my turn as the cashier had a line simply asked to speak with a manager she asked what did I need and I explained to her and I had the receipt and the package of the item . She said ur bringing bk stuff ur dog ate I said I paid for them and yes he ate em I got overcharged and would like my money bk that I got over charged so she went to the bk I followed her and the assistant which happened to be the same lady who checked me out started talking and I stepped in the bk they both screamed at me to get out of the bk room and I told them I was just trying to explain they again yelled at me and Kay got up and told me she didn't even have to fix it that day but she did and I said mamn u over charged me I showed her where she quantity of 2 and cane up as 895 and than she scanned one at 450 and than she price over rided for 4.00 she never took the 895 off period and than charged me once again for one she never did give me the correct amount . She than said to me so I'm just supp give u money on what u say and I said lady u over charged me the proof is here and I'm not trying to get over anything I just want my money bk . She proceeded to be cruel and I busted out in tears and said enough is enough I'm getting a corporate number and I'm getting sumthing dun she was rude and I've never in my life been treated or talked to in that manner esp when I did nuthing wrong both of those employees were cruel to me and I dint know if I will ever shop with dollor store again but I want my money bk and sunthing dun about the way I was treated cause I had my receipt and she screwed up not me and I actually drove to the other dollie store in town crying and asked for a corporate number and could not get one no one knew ur number tgey did at least apologize but did not know a number for u and this is in Salem Indiana my name is Hope Trueblood

Desired outcome: I expect my money bk and maybe sum sire of restitution for the embarrassment and crap I endured over nuthing and the fact I called my eyes out and expect the two employees to be delt with

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4:00 pm EDT

Dollar General Truck driver

The truck driver was driving on hwy 328 in between harriman, tn and oakdale, tn about hit my husband on the curves. The date is 8/16/23 and the time was after 3:00 pm in the afternoon. The driver came around the curves on my husband's side of the road and never even stopped! My husband had to slam his brakes on to keep the truck from running over the top of his truck. You need to quit putting your stores in the country on the back roads that are not made for semi trucks!

Desired outcome: you see how we feel about your stores in the rural country.

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4:03 pm EDT
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I work for Dollar General 16407 I have been there for almost two years. I have filled in at two other stores during inventory and when they needed extra help. I am 55 years old and one of the oldest at my store. We have a manager in training that has taken over and stays on her phone all the time. I understand that she has to answer when it is the district...

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1:47 pm EDT
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TodayAug. 15thi was wrongfully fired from the Manistque store!, There was 50.00 missing out of my till, I was not the only one unit yesterday, and not the only one who knows my number!, anyone can clearly see me on camera, my hands are on the counter, behind my back and or down by my waist hands opened at all time, even walking away! There is no way I...

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10:08 am EDT
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My store in Terry, Ms claims not to have any air and they have changed their hours because of it. I don't understand how a multi-Million dollar company can not get the air fixed in one of their stores. The new hours are very inconvenient especially when I get off work and would like to stop and pick up something and they are closed. This store has the most...

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2:19 pm EDT
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The manager, Paula, at the Dollar General in Minier, IL, angrily berates employees in front of customers which is highly unprofessional and makes us customers feel ill at ease. We wonder if we should speak up in defense of the hard-working employees who do not deserve such treatment, at least, from our standpojnt. One employee is special needs, and works a...

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S
5:12 pm EDT

Dollar General Gallon pickles

These pickles are horrible. They are mushy smell horrible taste like chemicals and taste like the plastic jug. Please have these taken off the shelf before kids are eating these and don't know they are bad for them. They need to be put back into the glass jars, these pickles are being wasted and thrown away. I am sending photos the Juice is out my jug because I was throwing them away. I purchased these in July in poplarville, ms at the dollar general

Desired outcome: My 8.00 back

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9:40 pm EDT
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Dollar General Clover valley kosher dill pickles gallon size

These are the worst pickles I have ever had. I love to drink pickle juice also, but it's a no go with these. I checked the expiration date and they are suppose to be good for another 2 years. If they are this bad now, I hate to know what they were like if somebody didn't purchase until closer to expiration. These things are rancid, not to mention that I paid more for these than I would a name brand at any other store. I just happen to live close to DG and really wanted pickles. I thought surely you Can't mess pickles up, and went for the big jug! Boy, was I wrong! Such a disappointment.

Desired outcome: I would like my money back, or at least a good jar of pickles in its place. I spent almost $8 on these gross pickles.

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6:11 pm EDT
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I was the asst. Manager at my store. I reported my manager for not giving notice of schedule (never over 24 he notice) and theft occuring by my manager. After she found out I was taken off the schedule without being given a reason or notice. I've avoided the store since July 16th to avoid drama. I was forced to make a purchase from the store on 8/3/23...

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2:02 pm EDT
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Dollar General My vehicle damage

Hi this is Timothy the incident happened on March 26th 2023 I was entering the Dollar general entrance when I hit a big pie hole on the right side up the entrance I stopped my vehicle quickly and look on my right side and there was a big pothole with a basket in it that's grocery basket so I reported it to the manager inside the store and gave her all my information and I went back to work so I came back the end of the week to follow it up I gave her the type of vehicle I was driving the accident happened to about 12:15 on a Wednesday I do have pictures of my vehicle and I do have two estimates to go along with with it I want to get my vehicle repaired soon as possible thank you and get back shortly

My vehicle estimates

(1)Palmetto paint and body

Grand total 3,651.57

Phone#:[protected]

Fax#:[protected]

Customer:Tim woods

(2) mark Williams collision center

Phone #[protected]

Fax:[protected]

Customer: Tim woods

@Tim woods

26-b jaybird trail

Lugoff sc 29078

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Timothy Woods
, US
Aug 04, 2023 12:26 pm EDT

Yes I was in motion but they should have had something visible to see they just had a basket cart in the pothole they should have had a big barrel maybe orange or yellow I couldn't even see the grocery basket in the pothole because it was so small I couldn't even see it in my rear view mirror or side mirrors

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11:15 am EDT
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There seems to be a lack of leadership at the White Lake N.Y. store. They are always out of stock with a lot of merchandise. When confronted they blame it on the delivery trucks. I personally waited until after their delivery by 2 days, and there were boxes stacked all over the store. When I asked the woman about it, she very nastily said grab a box and do...

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9:38 pm EDT
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I use to work for the company but had to leave due to personal reasons it was almost 2 years ago. I went into a freshly built dollar general store that was built near my home. I was greeted by an old employee and she said hi. I preceded to walk around the store taking in the new store and seeing the changes and difference of this brand new store. When I wa...

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5:09 pm EDT
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Dollar General Very bad workers and disrespectful

How u doin my name is ms Jones and I gone to the dollar general on 186 west market street. First the little worker they do have is very disrespectful and dnt let me get on the manger who work there is very nasty. She let these young boys cum to dollars general everyday and take everything and walk out with it. I told about it walk day and she got so nasty to me am ready to put my hands on her. And the little boy dnt say nt either he be lost. But am just saying y'all to check out and get sum new worker over there.

Thank u

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12:15 am EDT
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As a customer at the dollar store in Shelburh Indiana and a person who has also has a lot of experience working retail I've noticed a few things. 1. There are usually several stock carts piled high all around the store that I've had to move in order to get to the products that I needed. 2. There are displays blocking shelves, product and isles which have to...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.
How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Understaffed store was posted on Apr 25, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3841 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    Human Resources Inquiries
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
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