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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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10:24 pm EDT
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DISH Network Dish network and cancelation

Been with Dish almost 2 years (22 months to be exact). After signing up initially they rolled out new equipment but I could “pay” to upgrade. Called to cancel several months ago due to increased cost and old equipment and was hit with the $20 a month to get out of contract mess. Finally got fiber internet in my neighborhood so after it was installed I called to cancel again. For a week, 2 hour wait times, others I know also canceling had same issue. Finally waited 80 minutes today to be chastised about my time with dish. The rep started out excited and talkative but once I explained I wanted to cancel it was all downhill and down to business. So APPARENTLY you have to pay $20 to receive a cardboard box and mail the equipment back. 1 box per item so $40 for me. Nowhere to deliver or drop off equipment and no way around this. Total scam! Based on how many are on long wait times, lots jumping ship.

Desired outcome: Reimburse me what you just billed that you “magically” couldn’t see yet because it hadn’t posted - though you see the auto draft.

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5:50 pm EDT
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DISH Network I have been trying to cancel service

I have tried to cancel Dish service since 24Feb. 2023. I have call numerous times only to be waiting for 40 mins or more. I was able to finally talk to someone a few times but only to be transfer to the Canx. Dept. and they never picked up my call. So I was waiting another 40 mins. And no one in the Canx Dept. would pick up my call. I cannot afford Dish any more because I have cancer and I need money for treatments. I want a full refund starting from 24 Feb. 2023 to the present date of 29 Mar. 2023.

Desired outcome: I want a Total refund from 24 Feb. 2023 to the present date 29 Mar. 2023.

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4:05 pm EDT

DISH Network Service / canceling service

After I have been trying to contact Dish vie phone or online for over two months to cancel my service they now tell me it would cost me $300 to cancel. And im canceling it due to the fact the system has been so messed up which is there fault not mine I shouldn't have to pay $300 for canceling due to there system being down for this long. Also the service barely works when it did come up. there is no reason I should have to pay to cancel srvice that hasnt worked for me in months.

Desired outcome: Would like to cancel my service with out having to pay this $300. They are at fault for the system not working properly so long. Im willing to pay the $92 monthly fee this month and end service now.

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9:48 am EDT
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DISH Network Complaint

I'm writing to you in reference to my service was suspended in Jan. And they been charging me my regular bill which I have paid. I was turned off not knowing my auto pay was interrupted due to a hack and the bank closed my credit card without being notified that they had. So now without being able to get through Dish they had me on hold for 4 hours. I stayed on needing to talk and cancel my service. I'm on hold now call at 7 am and on hold for 45 min. So far. Please I need to cancel call me so I can finalize this cancelation. My name is Joan Mccraw

Thank you

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7:57 pm EDT
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DISH Network Customer service

Last month I called in to cancel my service and was told if I stayed I would receive a $40 discount on my bill for the next 6 months and would receive credit on my last bill. I received my bill and there was no discount or credit applied. I called the billing department. Was on hold for over and hour and finally got someone and explained what happened and the guy apologized but stated he couldn't look up my account because their system was down and there was nothing he could do. I told him just to cancel my service and stated I needed to be transferred to a different department for that and there would be another hold. I decided to call back and I've been trying to contact for more than two hours and still can't get a hold of someone. I even used their online chat option and get a message their system is down and to try again later

This is ridiculous. They were hacked over a month ago and still can't get their stuff in order. I'm done with Dish and I just want to cancel.

Desired outcome: Cancel my service

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11:56 am EDT
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DISH Network Customer Service/Cancellation

Want to cancel now.

On hold with Dish for over 1-1/2 hours today and over 80 minutes another day.

Want to know why I am cancelling:

Besides the fact that Dish has not informed customers about a possible security breach and lack of customer service. Dish states, "Our system is down", this is not my problem, it is Dish's problem. They have had more than enough time to resolve their system issues.

There should be a way to cancel on the website and not have to call in when you can't reach anyone. Oh, there is a new department for cancellations since last week, have 45 minutes on hold, they transfer you to the cancellation department where you have to hold an additional 45 minutes. This is not acceptable.

Desired outcome: That my Dish be cancelled.

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MicMadness
Phoenix, US
Mar 29, 2023 3:10 pm EDT
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The cancellation process has never changed. You do not have to call in. You can send a certified letter to them via USPS as well.

As far as enough time. You live in a fantasy world if you think this has been enough time to completely rebuild from scratch an entire network system from the ground up, for millions upon millions of customers. They could not use their previous infrastructure, as the cyberhack left it vulnerable. Should they take your advice, then another hack would be inevitable. Oh, this is not anything new. 7 companies, invluding a couple cities have all had similar massive debilitating cyber hacks since 1/1/23.

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11:52 am EDT
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DISH Network Cancelation

I have tried contacting DISH for two days, 3/26/23 and again on the morning of 3/27/23. Each time I call I am on hold for at least 45 minutes to an hour. Once I am connected, I get transferred again and that's another 45 minutes on hold. This is utterly unacceptable, and you should be ashamed of yourselves. Once I do get through, I will never, ever have your service again and I will never recommend your service to anyone. Also, you have some of the rudest representatives there is.

Desired outcome: I just want to cancel my service with you.

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10:38 am EDT
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DISH Network Dish network service

I paid a bill to cancel my service. Now I go online and it says I owe another $32. The account is closed so when I call it says my phone number is not attached to a service. I can only speak to a rep when I call for new service, but on multiple occasions I have been hung up on and transferred back to the automated line that doesn't recognize my account. One time it even said that there were multiple accounts associated to my address, which it didn't specify, so now I'm wondering if the hack that happened, had someone add service under my name and change information. Dish Network is horrible.

Desired outcome: Cancel Service and make sure that no other lines are open with my account or information.

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10:23 pm EDT
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DISH Network Service interupted

3/24. My service was interupted today for non payment which is not true. I've tried to make several payments using the online service but it has been down for a while. Trying to reach someone on the phone takes forever. They said their having longer wait times due to technical issues. They've had technical issues since early March. I finally was able to get through to someone earlier today and wa ready to pay my past balance but they added new charges so now that is no longer the case. I can't pay the new balance right now due to I'm recently unemployed.

Desired outcome: I want to arrange a decent payment arrangement and pay what I can now and the rest later.

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7:51 pm EDT

DISH Network DISH network TV

I called the Dish service department in January to cancel my service. Today at the end of March I received a bill with late charges for three months of service instead of the cancellation fee.

I have been calling their customer service number every day, waiting for as long as 3 or more hours each call, even leaving a call back number. Then they transfer me and I wait another 2 hrs. then get disconnected!

I am totally disgusted with this customer service

Desired outcome: I want a credit for these months I am being charged, and someone to call me and tell me how to return the hardware.

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9:29 am EDT
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DISH Network Dish Network TV service

My husband and I switched to Dish in December 2022 in order to get Fox. Dish immediately let their contract with Fox lapse. We have been calling for over a month trying to get the "free" movie channels cancelled before they charge for them. Obviously we haven't been able to talk to anyone and are now being charged. We never received notice from Dish about the ransom ware attack, were never notified that our personal information was at risk. They just happily keep drafting our money for services we have no recourse to cancel. I have no interest in doing business with a company who treats their customers this way. It's been a month and their systems are still down, there is no customer service, and they still won't come out and confirm that customer information was contained in the breach. We want to cancel service with this dreadful company, as it's been a train wreck from day one. We do not expect to pay a cancellation fee.

Desired outcome: Cancellation of the contract with no penalty

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Mike Carey
Mesa, US
Mar 24, 2023 9:58 pm EDT
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You can want to cancel without a penalty, but unfortunately for you, based on the terms of your agreement, you SHOULD expect to pay a cancellation fee if you cancel.

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Author of the review
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J Woodville
BENTON, US
Mar 25, 2023 1:04 pm EDT
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Replying to comment of Mike Carey

Hello Mike, thank you for the helpful comment. My contract with Dish has provisions both sides are expected to uphold. Dish is obligated to provide service which I am obligated to pay for. Dish is in breach of that contract. More than that, their actions have been reckless and, in my view, fraudulent. Your opinion, though deeply appreciated, does not change that. I hope you have a great day.

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MicMadness
Phoenix, US
Mar 29, 2023 3:15 pm EDT
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Exactly which part of the contract did they breach? Please quote from the contract. It is truly that simple.

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2:20 pm EDT
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DISH Network Billing problems

I have paid our account ontime for the duration of my service with you. We had no balance due as of november 2022, then in december we received a bill for 84.93. I contacted and spoke with a representative who reviewed my bill and told me the new balance would be 68.93 which I paid at that time. In full. Then we receive our next bill only to find it is again higher than its supposed to be, I have been trying to get this corrected, but I cannot access my account because of your "technical issue". And no one seems to be able to explain to me why we are being charged more than normal. I did not sign up for anything new, we have not had a tech here at our home and we are getting very tired of wasting time trying to get this matter corrected with no results. I demand a call from. 1. A manager, 2, someone that speaks english well, 3, an actual explaination of what has happened to bring our bill to this total. Our service was disrupted, after I was promised it would not be, for a "past due payment of $15.83. (again which I paid on the spot)... What the heck is going on with dish?

Desired outcome: I want my account corrected, we haven't been late on a payment in the entire time we have been with you.

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12:48 am EDT

DISH Network Dish TV adding local channel fees to customers

Sunday 3/19/2023 we switched from DTV to dish TV. We were left w/o any local stations and now Dish claims they cannot add and when they do it will be an additional $13. - mo fro free stations. The offer no recourse, management resolution, and phone contact is an hour to 1 1/1 hour to speak to someone. Dish is deceiving people and then increasing fees for the local packages. Need help to get out of this bad situation. Dish seems to offer no help.

Desired outcome: Dish to include local channels as part of my package w/o additional fees.

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Update by Dish Deceived
Mar 23, 2023 12:54 am EDT

Dish customer service had no way to resolve and I indicated I want resolution or system removed. I have contacted Dish and I am within the 3 day right to reject and remove system.

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Mike Carey
Mesa, US
Mar 24, 2023 9:59 pm EDT
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You’re mistaken about a 3 day grace period to cancel. There is not one. Also, locals have charged for quite a few years now. Should you cancel, your termination fee would be valid.

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8:28 pm EDT
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DISH Network Offer a solution to your customers besides just taking their money.

I was able to send an email on March 8th to Dish asking them to cancel my service and stop my auto pay. They replied that they stopped my auto pay and someone would be in touch after the systems were restored about the equipment. I called again before my payment was due to come out and was on hold for 2 hours. The only thing they are able to do is accept payments and mail bills. They are conveniently unable to take any other actions in our accounts. I called back on the 19th when they said their system would be restored and they are still unable to help. Now they are saying the 27th. They took my payment out of my account on the 20th not prorated of course. I called today on hold for another 2 hours and again the only thing they can do is take payment. He told me they could issue a credit for seven days. I asked to speak to a supervisor there are none available. It's appalling to me that somehow they are able to get up and running to collect our money but are unable to help in any other way.

I would like to also say what a great way for Dish to take care of their employees and set them up for success. It's not their fault but they are on the frontline dealing with call after call of angry unsatisfied customers and unable to provide any sort of solution. This whole situation is shady.

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2:04 pm EDT
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DISH Network Direct satellite service

I have been attempting to cancel my account since the beginning of February, and I have been unable to get through to customer service. Neither phone calls to customer service, nor logins into my account are getting through to the proper channels, and each attempt has been met with a pre-recorded message that states “we are experiencing a system failure and cannot take your call right now“ On a Sunday afternoon, I was able to get a representative on the line who told me they had a cyber attack on February 23 and they are unable to process any payments or cancel any services. I was assured that my request would be back-dated and that a rep would call me. However, I received another bill for services that I was not able to utilize and will be auto drafted from my account, which I am unable to stop since canceling an auto-draft requires a customer service representative to do so! Currently, I have been on hold for over an hour to talk with somebody in customer service and still cannot get thru.

Desired outcome: Ultimately, I want my account closed. I would also like the credit for the last two months of service that I was unable to utilize.

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9:58 am EDT

DISH Network My bill being raised now being charged a late fee while they were down.

I tried to contact dish for over a month to pay my bill while they were hacked, finally made a payment then I get a letter they are Charing me a late fee I'm behind and now raised my monthly payment, this is so uncalled for also sat on the phone for over an hour trying to contact them finally hung up i have a screen shot how long i was waiting, you can't talk to anybody i refuse to continue to pay them and you can't even cancel if you want . this is a bad way of doing business.

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Bonniessss
, US
Mar 26, 2023 10:36 pm EDT

I do paperless billing. I Always pay on time, their system was down so I couldn’t get to my account, I have no idea what my account number is. They finally sent me a paper bill. They added a $10.00 late fee 🤬. I will Not be paying the late fee as it was their fault I couldn’t pay it on time.

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Dish Deceived
Thorntown, US
Mar 23, 2023 12:57 am EDT

Yes saw bill go from $80. To 129. Without noticed.

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9:28 pm EDT
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DISH Network Can't cancel my service.

I started 4 weeks ago trying to cancel my service and couldn't get through by phone or the My Dish app, finally got to speak with a rep. last week and told her what I wanted to do and she transferred me to another rep. that was in Mississippi and he told me the system was down and gave a service credit until 3/19 and to call back. I called back on the 19th and after a 2 hour wait I got to talk to someone and told the rep. I wanted to cancel my service and he tried to give me a $20 credit off my bill if I would stay. I told him I wasn't interested I wanted to cancel. I was told system was still down and he would put in a work order for as soon as the system was restored on the 20th. Well I call back today to be put on hold for a estimated 103 mins. Why is so hard to cancel my service? I feel like I should be compensated for all this wasted time. The funny thing is he could have upgraded my service. I should not have to pay another bill, it's not my fault they won't turn it off.

Desired outcome: Cancel my service and not be charged for what I've been trying to cancel for 4 weeks!!!!!

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Mike Carey
Mesa, US
Mar 21, 2023 8:13 pm EDT
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They already said they would credit, but why is it so hard you ask? It is so hard because their systems were hacked and they are rebuilding them from scratch. That’s phones, apps, internet, and CRMs. They don’t have access in order to cancel your account, so you’ll need to keep calling until it is built.

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9:26 pm EDT
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DISH Network Try to change programing

Since Mar 2 I have been trying to change my programing it's now Mar-20.

I've called several time and twice someone told me I'd get call within 24 to

48 hrs.Never happend. My last call I made I talked to a Supervisor(Nechella) Who told me to call back Mar.19. In the mean time my account would be discounted Mar 2-19. Never happened. I've been lied to twice now. All I want is my package changed to the $79.00. One joey $7.00 removed and the $10.99

Protect plus removed. I've been more than patient. If you can't help with this please then let me out of contract.I can't

Call daily and wait hrs to talk.

Acct # [protected].

Thomas Houlton ph #[protected]

Thank you.

Desired outcome: Lower to $79.00 package. Remove Joey bedroom one for $7.00 and remove $10.99 protect plus Honor the discount I was to get for Mar 2 thru19

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Mike Carey
Mesa, US
Mar 21, 2023 8:14 pm EDT
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They already said they would credit, but why is it so hard you ask? It is so hard because their systems were hacked and they are rebuilding them from scratch. That’s phones, apps, internet, and CRMs. They don’t have access in order to make changes to your account, so you’ll need to keep calling until it is built.

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1:53 pm EDT
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DISH Network Talking to an agent for tech problems

I have been on the phone for a total of over 6 hours in the hold line and getting cut off before I can talk with a tech rep. At my normal pay of 300+ per hour this is very irritating. I just got back from a week of camping and could not use my satellite dish because I could never get anyone to ping my satellite. I have dish at home and pay over $100 per month and don't get channel 7 this year and channel 5 last year as your company held us hostage to your negotiations for payment of these channels. We never got a discount and missed lots of our favorite shows. This situation I am in now involves the extra 7 dollars per month for each Wally in my RV account. I pay every month whether I use the dish or not and cannot get any service. There should be no reason why I can't access my Satellite. When I call - I am placed in a hold line for up to 908 minutes (15 hours! that was the Saturday March 11 at 8:30 message!) and when I get connected I am then directed to another division (that closes after 5 PM) and placed in another hold line for 1 or 2 hours more and have been disconnected twice after the outrageous holds! I am VERY frustrated and have not been able to use my RV Satellite for my last 2 camping trips.

Desired outcome: Rebate me a month's cost of over $100

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Mike Carey
Mesa, US
Mar 21, 2023 8:19 pm EDT
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You won’t be compensated for the loss of channels due to negotiations specifically because you have already agreed explicitly that you expect no compensation and do not pay on a per channel basis. You also do not pay more when they add a channel for the same reason. Nor when the channels come back at a higher price.

As far as being able to send a hit to your Wally’s… well sure they can, once they are done rebuilding their IT infrastructure that was hacked and is currently being built back from scratch. They do not have a tool in order to send a hit. And you state there should be no reason why the Wally’s lose their activity due to non use… well, there is actually a pretty great reason. Theft of services. You’re only suppose to use the service at one address at a time, and if it’s not verified periodically, account stacking becomes a real threat. Hell, it’s such an issue that Netflix just changed a core part of their service because of. So, your feelings on the matter don’t mean much with the amount of factual evidence to back up why it is needed.

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12:32 pm EDT
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DISH Network Service and personal information being breached

I just had dish installed around February 22. I do not like the Dish Format, so I have been trying to contact them to cancel the service. Apparently, Dish has issues with system hackers. Unfortunately, they did not tell Dish Customers that personal information was compromised. I found it coincidental approximately five days after install, my credit card was fraudulently being used. Fortunately, my Bank and Amazon alerted me of unusual activity.

Desired outcome: I want to cancel my account and an personal apology from Dish Network

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Mike Carey
Mesa, US
Mar 21, 2023 8:20 pm EDT
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Should you cancel, and you just started on 2/22/23, note that you’ll experience a $480 cancellation fee that would be valid.

DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DISH Network?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DISH Network Customer Service. Initial DISH Network complaints should be directed to their team directly. You can find contact details for DISH Network above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DISH Network. Discuss the issues you have had with DISH Network and work with their customer service team to find a resolution.