DISH Network
reviews and complaints

In early March, 2023, a gentleman knocked on my door Josh Houk [protected]). and sold me a contract for The Dish. He told me that The Dish would pay off my contract with DirecTV for early cancellation and they would pay up to $250. On his paperwork, there was also the name of Mark [protected] ext. 01). I called The Dish to discuss this with them and was told that they did not do this. They sent me my first bill for $90+ and when I asked them to look up my account, they could not find an account for me. I read the account number on my bill to them ([protected]), and they still said they could not find my account. The gentleman who sold me the contract had the Dish name on the Installation work order. It was installed on 3/22/23. I think I have been scammed by someone who represented your company and I either want my early cancellation fee paid to DirecTV ($225) or I want all of the equipment removed from of my house with no charges to me. I am sole supporting on Social Security and I cannot afford this kind of money. Linda Drago ([protected]@yahoo.com)

We did not receive a bill amount to pay our dish network account last month from Kinetic by Windstream. I called DISH this morning 4.26.23 at 10:15 am and spoke with Richard ID#Y98 who told me our account balance was zero. After 1 hour and 10 minutes and being put on hold at least five to six times he said it was zero. I called dish network back 45 minute hold. I knew this was not right at 12:15 spoke with Frank ID #T4B who told me our bill was 305.25 this month. dish network did not bill their customers last month and sent out a double bill this month. Our statement said we owed 315.56 yet Frank said it was 305.25. We have been a customer for over 14 years. dish network takes away channels without notifying their customers. They also increase your bill without telling their customers. To file a complaint online with dish network states on their page "filing a complaint with the company can prove to be quite difficult!" It states you can file a complaint with company's support page but the problem is that the page is slow to load, and it can take a while to connect to the support agent. It goes on and on about filing a complaint but probably not hearing back from them? dish network shows over 1,200 complaints with only 23% solved. I will also be filing a complaint with the BBB.

The CBS network has been out for your cutomers for a few months. I am sick of paying for a service we don’t receive . You offer all these promos for new customers but I have been a customer for decades and get nothing, not even the channels I have been paying. And this isn’t the first time. It is very frustrating. What are you planning to do for us.?..

We called dish on Feb 3rd, 2023 to cancel our service, representative informed us that we were paid through Feb. 24, so our service would end on that date. On March 3rd, Dish again charged us through our credit card, for services through March, $155.00 . We called again to stop service and Dish now had problems with their servers and systems and could not respond. After hours on the line in early March we were able to stop credit card transactions, but Dish continued to now send paper bills. We tried on numerous occasions to get through to Dish, but the wait times were in excess of 84 minutes. Finally on April 17th we were again able to talk to someone to cancel our service, but the representative said we could not call to discuss any charges for at least 7 days until the systems were completely up. Now Dish tells me they have so graciously waived the added charges in excess on $300.00 and I should be happy to pay the $50.00 + $28.00 for shipping their equipment back. I contend they can take that out of the $155.00 they charged me for service in March after I canceled the service. Basically Dish does not seem interested in fixing their mistakes. Their systems were down in late February, March and early April. Except billing systems.

Dish network is overcharging me after I am in a 2 year contract. After being on hold for over an hour to speak with customer service, I was told they are having system issues and cannot fix my bill. Asked to speak with a Manager and was told she is the Manager and no one is above her. I told her everyone has a boss. She absolutely refused to get me a Manager and said she could not fix me being over charged. Companies cannot over charge their customers and say there is nothing they can do.

Joyce Ambrose

Acct. # [protected]

I am a shut in senior who looks forward to my free movie rental each month. I never received one fo March and April. I have called several times, left feedback to no avail.  Phone personal were of no help. But they would note my account if I'd call again. Please call me [protected].  I think DISH is a big company that need to be concerned about their customs no matter how small. Please compensate me for the inconvenience and patience to DISHS tech issues.  Joyce Ambrose 

Sent from my Galaxy

I can't add giga bytes to my internet! This is an ongoing problem and has been going on for a week now. The got infected by ransom ware from Amazon! The only way to remove ransom ware is to use pre saved files and os , then you have to wipe the hard drive then reload everything! Dish will not do this and because they want to do it another way they will never get back up and running!

Here in my area we have lost the local NBC Channel for over 6 weeks and there seems to be no resolvement in sight. I have been paying for this local channel and am still being charged for it even though it's not there. I would like compensation for this since it is a paid service. Can you explain why we have lost the channel and if it will ever come back?

This all started last month. We spend 6 months in Arizona and 6 months is Indiana. We are leaveing on the 15th of April for Indiana. Last month (March) I called to have our service on hold for the 6 months while we are in IN . Well they shut down the service on March 31. I call and told them they was supposed. Well it work till April 11 it was off again. I called again and told them 15. well guess what it off again its the 10th. Don't they know their number. Please give them a calendar please! Please if you could get the problem fixed so we can watch our programs till the 15, the 15 PLEASE. If I call I just might say something they might understand. if they spoke english.

angry Mrs. Deborah Wright

Canceled service on 3/27/23 after being on hold 2 1/2 hrs and then payed bill online 3/30/23 as instructed by agent. I called on 4/8/23 to find out why I have not received the boxes to return equipment and apparently they reactivated the account when I paid and just credited all the extra fees to future bills. I canceled again on 4/8/23 and tried to speak to a supervisor, but was told to call back in 7 days. I am sure they will be charging me more fees even though I asked the agent set the cancellation back to the first time I canceled on 3/27/23, but she said she couldn’t. The website paying feature is questionable because the only option I could find was to restore service even though I payed all the extra fees and the 20 dollars for the return boxes.

I had my service on vacation. After the hack situation it was turned back on WITHOUT my permission. Then it did not work correctly for 2 weeks. I tried to call customer service, but the hold times were over an hour. Who has time to sit on the phone that long? I have tried to contact Dish for over a month. I was not able to get in contact with anyone. I sent several emails but never got a response. The customer service is terrible. I know the Dish system was hacked, but that is no reason for such terrible service. I have used Dish for many many many years. This is the worst I have ever seen.

I am being billed for two services at my home. One for the previous service and one for the new service installed on 2/16/2023.

The previous service at this address was in the name of Meredith, but that person left 15 years ago.

On 1/13/2023 I was told I could have a new service in my name and that the old service charges would stop with new billing.

That has not happened.

I have no idea where the previous person is and I have no idea what pin was established for the previous account.

Both services are for this same address and both services are being billed to the same CU account.

How can I stop the payments on the old account# [protected]

The new account # is [protected].

The old receiver no longer exists.

How do I arrange for the previous account to be closed and the billing for the last three months reversed?

MONTHS ago you had CBS, METV and others that you took off the guide. You said it shouldn't be very long until they are back. Then you took $10 off my monthly bill because of this, But you only did it for one month. You said you would do it until those channels came back. You lied! The very next month the bill went back to its original amount.

I tried calling then, but you had some sort of cyber security issue and I couldn't even contact you. I tried again today. The waiting time was 35 minutes. I decided to wait in the queue for a call back. Over three hours later - nothing! Plus I was not able to watch the NCAA championship games that were on CBS. Plus the Masters golf tournament is this week with no CBS channel in sight. Your customer service is horrendous and I want a call back today to straighten all of this out.

The absolute worse customer service I have ever experienced in my life. Having been trying to cancel my service for 3 months and after multiple times of being placed on hold for over 45 minutes each time no one has been able to assist with discontinuing service. DO NOT enter into a contract with these people you will never to be able to get out of it. Last call I got the run around and was told that my subscription was an RV account (which it is not) and was given another number to call.

I'm very tired of trying to contact Dish. I was told because of all the problems that our bill would be lowered. It wasn't. All I want to do is cancel my service. Got transferred from one dept to another. On hold again for over 45 minutes. This is unacceptable. I was also told that they'll charge me $300 to cancel my service. It's not my fault that they got hacked and then didn't tell their customers. Now my info is out for whoever to see and use. They shouldn't be charging a fee at all. It should be an easy thing to go online and cancel our account but no, You have to call and maybe get a call back or just get hung up on.

In June 2022 I signed up for dish and recieved an approval code [protected]) for a $500 gift card. This code has been provided to Dish many times. This card was never delivered. After numerous phone calls an agent sent me a $100 gift card (#[protected]) to placate me. Dish will now not talk to me about the gift card since they say I have already received one. I have been on hold for hours trying to get this resolved. It has also been impossible to get in contact with Dish thru their customer service chat option.

No one there seems interested in getting this resolved and after 10 months, I have reached the end of my patience. Someone other than a phone operator needs to take a look at this. My account #[protected]

I have been trying to cancel for over 5 hours now. With each time after a 45 minute wait for someone to say they have to transfer me. Then after that I am put on hold for so long that I put into another 45 minute wait. This has happened about 5 times now.. I am am trying to formally cancel my service with Dish as of Thursday March 30, 2023. I do not want to be billed for anything after this date.

I have better things to do than have to be subjected to this kind of service and not being able to cancel. t

Dish reps will not come on the line to help you do anything especially cancel your account! I have waited over and over 30 minutes on hold listening to their awful background music and some idiotic recording that keeps saying how they are too busy to help you. Your wait time is 36 minutes. Have they ever heard of a call back. Dish quit sending us our bill and then suspeneded our service when we were late paying. After paying their bill it then took days and another call to get them to restore our service. They really don't care about their customers at all and we are done with them.

Been with Dish almost 2 years (22 months to be exact). After signing up initially they rolled out new equipment but I could “pay” to upgrade. Called to cancel several months ago due to increased cost and old equipment and was hit with the $20 a month to get out of contract mess. Finally got fiber internet in my neighborhood so after it was installed I called to cancel again. For a week, 2 hour wait times, others I know also canceling had same issue. Finally waited 80 minutes today to be chastised about my time with dish. The rep started out excited and talkative but once I explained I wanted to cancel it was all downhill and down to business. So APPARENTLY you have to pay $20 to receive a cardboard box and mail the equipment back. 1 box per item so $40 for me. Nowhere to deliver or drop off equipment and no way around this. Total scam! Based on how many are on long wait times, lots jumping ship.

I have tried to cancel Dish service since 24Feb. 2023. I have call numerous times only to be waiting for 40 mins or more. I was able to finally talk to someone a few times but only to be transfer to the Canx. Dept. and they never picked up my call. So I was waiting another 40 mins. And no one in the Canx Dept. would pick up my call. I cannot afford Dish any more because I have cancer and I need money for treatments. I want a full refund starting from 24 Feb. 2023 to the present date of 29 Mar. 2023.