DISH Network
reviews and complaints

Dish network not keeping there promise every channel my husband and I watch he is 77 I am 62 and disabled and on a limited income. They have taken these channels away and tell us now if we want these channels after all this time of being with them we would have to pay the top dollar . we can not afford this I cannot understand how they can take channels away and get away with it. please would just like my channels back or I will go some where else they promised when I signed they would not mess with nothing.

Today 5/13 makes the 3rd time this week that Dish has screwed up my install. Spoke with the tech late yesterday afternoon and wanted an 8 am appointment today, as the tech was supposed to be here between 12:40 and 1:30pm( according to Dish) The tech never made it, I received a call from him at 4:30-5:00 pm. We agreed for a 8 am install on 5/13.
Called CS and was told that the next available was tomorrow 5/14.
Even though Dish has screwed up the past 3 installs, they are not willing to correct the errors today.
Is this the way Dish does business? At this point in time Dish isn't any better than Direct TV.
I shouldn't have to beg the3se people to do their job ad promised.

I have spent at numerous hours on the phone and on chat trying to resolve an issue with my tailgator and Wally. I was on hold May 10 for over 47 minutes with no resolution but an explanation as to why I was unable to receive certain channels. Today, May 11 I have spent close to 2 hours working an issue about other channels I was receding this morning but not tonight. At over an hour on hold I was cut off. Spent another hour on chat with no resolution. I was told to contact a third party vendor RV Campimg world. The equipment is working fine since I can get some channels just not all the channels. I was told to call your outdoor support which has limited hours and I don't want to spend hours of my life chasing down service. I have been a DISH customer for around 15 years and this has been the worst experience I have ever had. Your support is very poor. To many layers to get nothing done. The last "support" tech even asked me via chat if all my problems had been resolved. They had not. I am sitting here paying for service I am not receiving. I would like the problem corrected and not be out any more time or expense on my part. I have two accounts with Dish. One at my winter home in Florida and one in Kentucky which I link to my Wally while on the road.

I made a payment. I have my bank statement showing i made the payment and yet my service was interrupted. I called dish customer service to let it be known but the person said they werent able to find my payment. I called my bank and they confirmed it was processed. I called customer care at dish again and asked where i can send my bank statement into showing the payment came out of my bank account and he informed me i cant do that. After 20 min on the phone i asked to speak to a supervisor and he said there is a policy in place that makes it so i cant talk to a supervisor about payments. Who do i talk to then?! This is theft.

My 2 year contract ended and they doubled my bill. I spoke with a woman this morning about bringing my bill back down to what it was previously at and signing another 2 year contract. She said the lowest price she could do was still $40 more than what I was paying. I told her, there's no other option in bringing it down and she very rudely informed me that "this is the lowest possible price." So I asked if my boyfriend signed up as a new customer if that would qualify us for more deals/options, she snapped back at me "this is the new customer price" in an incredibly irritated tone. I told her I would be calling back. So I did my research and spoke another company who I have my internet through and they gave me a WAY better deal and were much more friendly. So I called back and spoke to a man this time and informed him that since my contract was up that I would like to cancel. He asked me why and I explained the entire situation to him. He was friendly at first and offered me a price $10 lower than the first lady (hmm thought that was the lowest possible price?) so I nicely told him that no, the other company offered a much better price. He then asked what company and I told him and began bashing on them and saying that they were going to raise my bill without notice and that he was looking at their site and there's no way they offered me a lower price with the same channels, which I found EXTREMELY unprofessional. So after him finally stopping and letting me get a word in I told him "okay thank you but I already locked in a price with them and it's set up to get installed already" he became agitated and began telling me that there's no possible way that they were cheaper and that it was up to me but that they're not as good as Dish etc. etc. I couldn't even get a word in. So I became frustrated and hung up the phone, thinking I would call back later. So after I got off of work I called back again and spoke to another woman (much friendlier than the other two) who said that it appeared as though my account was cancelled already, so I told her "hm that's weird because the guy I spoke to wouldn't let me get a word in" so I waited on hold forever while she waited for someone from "back office" to get into my account and check. She then informed me that I still had a one year contract, after the guy told me my contract was up and that is why my bill was higher. I explained this to her and she said it was because I added an additional tv to my service when I moved... dumb but okay. So I asked her if I could have the cancellation fee waived, as the guy I spoke to said my contract was up. She told me no and that their "policy" is to cancel if the customer hangs up. What? No confirmation, no letting me know that I supposedly still had 1 year on my contract. What if my phone had accidentally disconnected? What in the world kind of policy is that? So I tried to get her to let me speak with a manager and she refused and told me that she had the same privledges as management... if a customer wants to speak with a manager, you let them. I have been in customer service sinc I was 16 years old and have never ever treated a customer the way these three service reps treated me. Unacceptable. I will be trying to get into contact with corporate and making sure none of my family or friends ever becomes a customer of this "company". I felt so disrespected and undervalued as a customer. I will never use Dish's services again. Never. I will post a review on every possible website to inform everyone of the experience they will receive as customers. I am very disappointed.

I switched from Spectrum back to Dish and this has been a horrible experiences. I am expected to pay money for everything I call about. I was told I needed the sling so I bought that and I just wanted the NASA channel and Amc and A&E and now I am required to pay more. I would not recommend Dish to anyone. I was misinformed about alot of things and has already been an expensive switch

Rude and didn't explain in a professional manner. The representative told me I was calling there to much. I was calling about a bill and the information that was given was incorrect. The representative said my service would be disconnected for calling the company to much. I was only calling back Bc they called me and said my services going to be disconnected Bc I sometimes pay late and I call there to much but I've have not been disconnected. The representative plainly told me that my services will be disconnected Bc of calling to much and late payment. I really don't understand how my services can be disconnected Bc of such. Please help me understand this information.

Called ordered dish friday morning was told I qualified for next day install. Transferred over to another employee then told they don't do installs on saturdays. Monday 12-5 so monday after paying 168.00 I leave work to be home at 12 and wait for install. Around 530 pm I get a call installer running late. I say no problem i'm here ill wait. No sir installer not coming need to reschedule. Well ive missed half a day of work and cant continue to do so every time they make an appointment i'm a single father of 3. So they want to reschedule for 1 week I say no no way give me a refund. So they tell me they will get me on a cancelled list and guy assures me someone will be out by friday. So friday I call ask for refund still no install they transfer me guy says please give me till 5 pm I will have someone there for install, I say ok last chance i'm done 5pm then refund. 20 min later the hub their contracted installers calls me says no way they can help with my request for an early install. I tell her she's a week late there is no early install i've been waiting I want a refund, I call dish back guy wants to work it out I tell him to [censored] off no more chances they cant keep their promises x3 I cant trust them or want to have to deal with them issue refund. Transferred to refund person supposedly charges will be reversed within 4 days. Today day 3 and still no refund. Staff at dish very active in pretending to care telling me what I want to hear to keep me on the hook for a week and 2 day., never again lies deceit scammers I looked at first bill I supposedly paid for up front charged for local channels 12.99 I was told locals always free dish never charges for locals. So many lies from them #1 in customer satisfaction ya right very hard to believe they wont even let me complete a survey every time I check the first box very unsatisfied it says timed out session expired cant complete survey. Never trust a company that tells you every thing you want to hear and how wonderful they are while they're feeding you [censored] for dinner.

Would be confident in stating as a "minimum", that we have exchanged with Dish for past 8 yrs... To brief our srvc history, (which was essentially by default technicalities),,, as previous srvc provider, (verizon) sold out to Frontier Com's who was not going to cont. contract with Direct TV. Our previous, and might I add "trouble-free" and satisfactory Sat Prov'dr... But "really",,, not an overwhelm'g concern on the surface as we are very simple users. (No bells and whistles). HOWEVER, our "One Sat provider same as next" conclusion was immediately on the Neg side of things. From theoretically day 1 to present... Very sensitive interruptions and outages for starters. But "The Quirk" is 2 of the primary system operating formats Dish adopts... The daily "Program Update'g Download",,, and the "Inactivity Shut-down"... Of the "Up-ten" providers thru the years, (Cable or Sat)... I NEVER HEARD OF IT,,, and "WHY" in either scenario? Solid examples against "Prog Dwnld" will prove that it's useless... And The "SHUT-DWN",,, for all "I & P's" we're pay'g "DISH" for view'g srvc and do not conclude for them to "Turn-Off" at "It's" discretion... Now if that is cut'g Operating costs for D Network then kick it off the bill... I CAN GET WIT_DAT

We moved from AR to AL and brought our equipment to have installed in AL around 9/2017. Installer came to our home and installed Hopper and Two Joeys. Since we did not have room for the third Joey, the technician took it with him. (BTW, the technician fell through our ceiling on his visit and was charged to fix the ceiling). The following month I noticed on our bill that the third Joey was being billed and called to have it removed from our account and explained the situation. The Joey was de-activated and removed from account at that time but we received a box in the mail to return the Joey that the technician took with him. The following month I noticed a $100 charge for not returning the Joey that the technician took and called again. This started a long drawn out investigation that ended several months later and we received a credit for the $100 in 2/2018. During this whole process, somehow our Dish price had been increased and they had to place a $40 month credit for 12 months on the account to get the price back where it was suppose to be.
On 4/25/18, I received another email saying that I had a $100 charge for not returning the same Joey from before and had to call the OOP to get the charge removed again. Both my wife and I talked to Eddie at the OOP and we were both treated like third class citizens and was told that we should have never received the credit because we didn't return the Joey. We explained many times that we have never had the Joey after the new installation in AL and the investigation proved that it was wrongfully activated at our home and that the Installer could not remember if he took it or not. Ashley, gave us the $100 credit and fixed the account but now Eddie says nothing can be done and we were not allowed to escalate it past him to get resolution.
My wife and I have always enjoyed the Dish Service but how we both were treated by Eddie is just so far past unacceptable.
I followed every step and jumped through every hoop that Dish requested to get this resolved and after several months, it was finally done but it is now brought back to the surface and we are told that there is nothing that can be done.

I just want the $100 removed from my account. I do not have the Joey, I have absolutely no use for the Joey and I do not want the Joey.

Please remove the inappropriate charge.

sincerely,

Tom & Nancy Overfield

Their sales talk and technical support are in two totally different worlds. My 14-year-old receiver stopped working on 04/23/2018. I call dish technical support. I spent 39 minutes on the phone, about 30 of it being on hold. While waiting on hold, they played multiple recordings. One of which stated I was eligible for a free upgrade to the hopper. A technician gets on the line and tells me I need to upgrade because my equipment is obsolete. The upgrade will cost $150.00. I tell him of the recording I just heard and remind him I have also paid $5.00 per month on my bill for equipment maintenance. Over a 14-year period is about $840.00. I get put back on hold. He comes back and again $150.00 for a new receiver. Again no, I have paid for equipment maintenance, I don't need an upgrade, just replace the nonworking receiver with one like I have. Well that will be $32.00. Again, no, I have been paying for equipment maintenance for when something goes wrong. Finally, another person gets on the line and they are going to replace my 14-year-old equipment at no charge. (we will see when the bill comes, they are now requesting credit card information which had not been necessary for 14 years of service) the catch is a technician cannot be out to replace my old equipment until saturday 04/28/2018. Five days, what happened to this 24/7 technical support and installation as soon as the next day they advertise?

On tuesday 04/23/2018, I get online and start comparing satellite tv services. So I ask dish what their price would be for a new service. (they said it can be installed as soon as tomorrow, (04/25/2018) but replacing an old service can't be done until 04/28/2018). This is how the chat went with them. Notice the huge difference in the salesperson talking and the technical support person talking.

Chat
12:46 pm you're now chatting with mariam_opid_7yv.

How much would the 200 channel service cost per month with 6 tv's

Mariam_opid_7yv, i'll be happy to get you an accurate price quote here brenda! We have so many promotions going on right now and ill get you the best :)
What is the address (with the zip code) that you are looking for service at?

Moscow ohio 45153

Mariam_opid_7yv, I will need your full address to to ensure we service your area please.

Mariam_opid_7yv, thank you! And does our americas top 200 package have all of your must have channels included?

Yes

Mariam_opid_7yv, perfect! Let me take a moment here to build your package :)
Do you currently have a provider?

I am supposed to, but it quit working last night

Mariam_opid_7yv, oh no! Sorry about that. You will not have that issue with us :)
Pricing and all other promotions that we offer are based on qualification, so let's get that out of the way. Once we have that taken care of, I will have a quote that is 100% accurate for you with no hidden costs, as well as a list of freebies that I can add for you today.
Can you confirm your full name for me please brenda?

Mariam_opid_7yv, what is the best email address for you?

Mariam_opid_7yv, thank you. I am going to send you a secure, convenient form in this chat. Go ahead and fill that out for me please. Also, please do not leave this chat window or else we will get! *disconnected
Please let me know when you have completed the form.

The form I was sent was a request for credit card information and permission to bill my credit card.

Why all the questions? I have very good credit, I just want to know the price.

Mariam_opid_7yv, brenda, it seems that you currently have a account with us.

1:03 pm yes I do, and the 14-year-old receiver stopped working last night. I can't get service tech until saturday, no tv for 5 days. I am shopping to see which provider will provide the fastest service at the best price. I have also paid $5.00 per month for equipment maintenance for 14 years ($840.00) in case my obsolete equipment fails, they want to charge $150.00 for a new receiver

Mariam_opid_7yv, brenda we cannot set up services for a address that already has a services installed.

Even though the service installed isn't working?

Mariam_opid_7yv, I really do apologize for all the issues that you are going through.
Correct.

Can't someone repair my service? I have paid a lot of money for maintenance on my equipment

Mariam_opid_7yv, nnbrenda this is the sales department. I do not have the ability to do that. I can get you over to our customer service department. Is that okay with you?

Sure, I am willing to attempt them again.

Mariam_opid_7yv, one moment please.

1:09 pm you're now chatting with garrett_opid_67h.

Hi garrett

Garrett_opid_67h, hello there, brenda. Please allow me a moment to review the chat above.

Ok

Garrett_opid_67h, thank you. I see that you're having trouble with your service at the moment and I completely understand the frustration. I will see what I can do to help resolve any issues you are having.

Ok

Garrett_opid_67h, for security purposes, would you please verify the 4 digit security code on the account?

Can a receiver just be overnight shipped to me? I can plug it in and connect the cables.

Garrett_opid_67h, thank you.in certain circumstances this would be something that can be done, however your current receivers are obsolete and are no longer ones that we send replacements for or have stock of. You have a tech appointment set up to install new receivers as well as a completely new system that is compatible with those receivers. The dish you have currently has a piece on it that would need to be replaced to work with the new receivers. I do understand your concerns about having to wait until the 28th. The time scheduled for the visit was the earliest available in your area.

1:19 pm ok

Garrett_opid_67h, i'm very sorry, I know it's not the most ideal but all new equipment would need to be installed in order for the new receivers to work. I can provide you with credit for the time you don't have service.

1:23 pm a technician was out here 4 years ago and told me they were obsolete. I ask about replacement then. He said dish would not replace them as long as they were working. Kind of like as long as dish can get by with doing nothing, that is how they will roll.

Garrett_opid_67h, at the moment we are making sure people with the receivers that you have are getting replacements to ensure you're able to enjoy your service into the future as these eventually will not be able to receive programming.

Garrett_opid_67h, I noticed that you have been idle for a few minutes. If we do not hear from you within the next minute we will be disconnecting this chat to assist other customers.

Ok
1:30 pm thanks for chatting with us and have a nice day!

My wife and I have been Dish customers for over 10 yrs. We understand and have no problem with our service being cut off when we can't pay. Due to hardship we had to go a couple months without service. After paying $150 this past Friday(4-20-18) for our services to be restored only to be cut off Monday morning. They argue that we paid for Aprils programming and this is the new billing cycle. My wife was not allowed to speak to a supervisor or manager and was also told by the rep that they could do what they want because of the status of our account. The lack of cooperation is surprising for me having been a field tech for Dish. It would only make sense to prorate the bill if we paid 2-3 days before the billing cycle. Its not something they have not or can not do. We just recently paid for a Hopper in full(over $450) also being told they could not service or replace our leased receiver, which is extremely hard to believe. If I can't have the monthly service we paid for issue a refund. acct #[protected]. Or do I contact the Attorney General. I guess I'll try Dish before the big guns.

I cancelled dish on march15 2018 and was told a box would be sent to me in 10 days. When it didn't come by April 3 2018 I contact them again to ask where it is? They said it sometimes takes longer but that I have 30 days after I get it to return the 2 receivers I have. I made sure to tell them to send box big enough for 2 receivers when I read complaints from other stating the box was only big enough for one. I made copy of my texts with them.

Called to verify Hopper and 2 joeys i purchased where ok to put in my house. The service tech took all the numbers and no problem the equipment was legal. Then he said i will still be charged the rental fee. 37 years with Dish and i do not need this. Yes i was with Dish when it was Echo. I am now looking for a new provider. I guess 20. a month is worth more than a loyal customer.

I called dish network about an incorrect billing issue on 4/3/18, 5:40pm central. I spent an hour on the phone with the rep (emp C7N Albert El Paso, TX) who refused to give more than a $7 credit, which was still incorrect. I asked to speak to a supervisor. Another 20 minutes later I got to speak to one, who claimed then that the rep gave a $20 credit, which was not what he told me. I said that if he had done that in 5-10 minutes, that that would have been fine. But after an hour and a half on the phone, that I wanted compensation for my time, like some free PPV coupons or something but the supervisor said NO, obviously she thought my time was worthless! So I am going to get rid of DISH due to the horrible attitude of their customer service reps, their attempted theft, lousy antiquated equipment, showing 50, 40, 30, 20, and 10 year old movies on premium channels which is also theft. Premium channels should be showing premium movies!

Very disrespectful and rude to me as a customer and refuse services nor would allow to speak to anyone with ignorance and didn't hang up while continuing being aggressive and very arrogant towards me as a customer. Hold me on the phone for over 40min without agreeing to a supervisor which I've spoken to previously on restoring my service after I paid with a promise agreement. The ride rep name is Ralph and the call was 4/06/2018 at 11:45 am

I cancelled dish on March 15 2018. I was verbally abused by a very rude man who was very angry because I didn't want to hear of any offers to stay. I actually recorded the last part of the conversation because it was so outrageous his behavior. He finally said he would charge me $15.00 to have them send me a return box. I have not received a box yet. After reading about their scams pertaining to them, I am afraid they are trying to pull something on me. What should I do. I have 2 receivers and they will probably send me a box that only fits one. Also why should I have to pay to return their stuff that I have been paying them for for over 8 years. I have heard nothing from them yet.

I have been DISH Network customer for 6 years and use it at my summer residence for 5-6 months a year. Typically, I pause my service annually in November, which I did again last year in 2017.
In April of 2017, I called to reactivate my service and after some negotiation, was give a guaranteed 2 year contract with a rate of $58.26 a month. Flash forward to last Friday, March 30, 2018 when I made my annual call to reactivate my service. I was told my new rate would be $84.99! I protested and asked about my guaranteed 2 year rate of $58.26, only to be told that because I paused my service, my old rate was now invalid! They also told me they had a price increase on top of it all. When I explained that I was unaware of the policy, they all but called me a liar and ultimately disconnected my call.

I called back today and spent an hour and 13 minutes on the phone with 2 different reps and 2 different supervisors. All who told me the same thing! No attempt to help the customer and actually do the right thing for the customer. They ultimately provided me with a "deal" of $69.00, still $11.00 more than what I am supposed to be paying per my contract. I am just blown away by this poor level of customer service. I'm not asking for much, just what I was promised a year ago.

Here's what I do know... I am a Sr Vice President of a Fortune 500 Company that just so happens to train Leadership and Customer Service for my company. I travel extensively for my company and now have a great new example of poor customer service to use in my classes. Obviously, teal customer service is not important at DISH.

Today, april 2nd, I called to cancel my dish account #: [protected].
I was told that since I was such a longtime customer (13 years), there was a $120 dollar credit that I could give to someone, or use towards something new. I was also told I could pause my account for up to 9 months, which would give me time to think who I would give the money to etc.
The pause, I was told would cost me a bit more than $5 a month, so I decided to cancel now, rather than waiting (I had already spent 35 minutes on the phone).
I was subsequently told I would have to pay for the shipping costs to return the receiver etc, but that if I had waited at least 30 days, I would have been able to send the equipment back without any cost to me. Why, I asked, was I not told this information? Because, I was told, it would look like Dish would advice me to wait 30 days (to which I add: instead of trying to get me to stay on and pause). The agent on the phone was doing her job, but I must say I find this unacceptable. I think you should wave the return shipment fees since I was simply not adequately informed, and this is no way to treat loyal customers. There is no place on the dish site to file a complaint, everything is automated, or you must speak to a representative.

I subscribed to Dish Network because they informed me that I would be able to watch the NBA games with my chosen TV package. I am paying for TNT, ESPN, and NBATV in my package, but when the Golden State Warriors game is on, I get to watch the first quarter of a game then it blacks me out. I have called Dish on several occasions to correct this issue, and they tell me they cannot. I am paying for these channels in my package and should be allowed to watch whatever is scheduled without being blacked out. The reason I subscribed to Dish was because I could what my NBA team play. This is a clear case of bait and switch which is a felony. Now if I cancel my subscription I have to pay a disconnect fee of 20 dollars a month for the remainder of the contract, that is extortion, and illegal. I am really sick and tired of these corporations taking advantage of its customers. This is really bad service and no one should be tied to a contract if given poor service. I want them to fix the darn problem so I can watch what I am paying for in my TV package or be excused from the contract without paying a disconnect fee.….Thank you