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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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2:00 pm EDT
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DirecTV Equipment

We cancel our subscription early March 2022. We have had this account for just short of 10 years. We move back in October 2020. We were told that moving our service to the new location had no extra fees with our account. Then we were told that our equipment was out dated. So they replaced with up dated equipment. Now when canceling this account, I was told that we was obligated to lease this new 2 years. That will end in October of 2022 and we own $140.14. I was also told I needed to return their equipment within a week or 2, which we did. My question is why were we leasing out dated equipment and why did we need to return it before October of this year. My account number is [protected]

Desired outcome: To wave the fee of $140.14

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Update by Susan L Brooks
Mar 23, 2022 2:06 pm EDT

I have had a difficult time filing this complaint, I hope this time it works

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8:29 am EDT

DirecTV DirectTV dropping One America News Network

I am livid that DirectTV is dropping One American News Network. As a paying customer, I demand that DirectTV reverse this censorship or DirectTV will lose me as a customer. Giving into woke politics will be DirectTV's undoing.

Desired outcome: Keep One America News Network on DirectTV

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3:06 pm EST
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DirecTV equipment leasing

Our household has an account with DirecTV for just less than 10 years, without any late payments. This company told us than there is no charge when there is a move. The move took on October 2020. We lease equipment and that charge is on our monthly statement. When we moved I was told the equipment needed an update. I didn't realize that there was a 2 year obligation that I needed to keep this account or have a fee for the remaining months. There is nothing on the monthly statement with this duration.

We cancel this service this week March 2022 and was told there is a fee on this lease for another 7 months. But they want us to ship back their equipment anyway.

Desired outcome: After the return of the equipment no additional rental fees.

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12:18 pm EST

DirecTV Discontinue my service

Last week I had called to cancel my service as it is getting expensive for as little to few channels I get. The 2 gentlemen I was talking to said all they could do for me is give me a one time $45 credit on my next bill. I know more can be done. Even with no "offer" available. I had come to find out after this phone call last week, that there are several people I know who told me "just call customer service. They don't want you to cancel. They gave us a $45 credit for 12 months." So am I being discriminated against? I will be disconnecting my service at the end of this billing cycle. VERY poor customer service. Would like to speak with a supervisor on this matter or someone higher up.

Rebecca Bresser

[protected]

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7:23 pm EST

DirecTV Censoring content

If Direct TV cancels OAN news, I will be dropping my Direct TV, my ATT internet, and my ATT phones after more than 20 years

Jim C

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4:39 pm EST

DirecTV Cable tv service package

Ordered service on Friday requesting basic package and internet for $106/month. Installation for cable was set up then I was transferred to arrange internet service.

I was not informed about programming or contract when ordering for cable service.

Technician came out for installation but did not have ant paperwork or programming literature.

Called next day (less than 24 hrs) to cancel. Was told that I was in a 2 year contract and would be charged $20/month for 24 months. WTF?!

DO NOT SUBSCRIBE TO DIRECT TV! Sales representative did a poor job of handling my set up account and informing me that I was entering a 2 year contract.

Now I'm stuck with something I don't want.

Desired outcome: Cancel service without penalty

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1:32 pm EST

DirecTV Stream service

I was charged 243.56 on my Credit Card by DirecTV for membership contract that I never agreed to. I have contacted DirecTV Customer service and was informed that I still had DirecTV equipment and unpaid months remaining when I cancelled my AT&T internet account. Customer Service told me an email went out regarding ATT moving TV service over to DirecTV. I never received an email and did not pay attention who my TV service was to because I always logged into AT&T website where my internet and TV services were listed. I would like a refund for the 243.56.

Desired outcome: Refund the 243.56 credit card payment that I was charged with.

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5:17 pm EST
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DirecTV One American News Cancelation

Please continue to provide OAN for your subscribers. It is not up to you to protect us from programing that large contributors dont like. Please keep is in your pregaming. My name is Bob Edwards and I have an account associated with [protected]. One American News has a good amount of information that other news agencies don't have. It is up to the consumer to decide if it is accurate or not. You should not decide for us. CNN has much misinformation too, are you cancelling them?

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MajorMike
Green Cove Springs, US
Mar 17, 2022 10:55 am EDT

As an ATT stockholder I have been appalled by the cost of providing golden parachutes for the depraved executives and media "stars" at CNN. The multi-billion dollar cost of acquiring Time-Warner has badly hurt my ATT stock values.

Adding insult to injury, as a DirecTV subscriber, it galls me that my monthly subscription pays for the sleazy likes of Jeff Zucker, Chris Cuomo, and Don Lemon, while cancelling wholesome news like OANN.

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Cincinnato
Ottawa, CA
Jan 30, 2022 9:55 am EST

My complaint is that AT&T continues to carry on its networks the known purveyors of misinformation and lies such CNN, MSNBC, NBC, ABC, CBS. For example, they allow Dr Fauci to spread his often changing lies about COVID. They actively promoted lies about former President Trump, including the false Russian collusion narrative, They told us that the 2020 riots were “mostly peaceful protests,” when it was clear they were anything but. They tell us that there has been no proven fraud in the 2020 elections (yet why are dozens of states tightening their voting laws and state courts are ruling that the 2020 election procedures were unconstitutional?) WITH THIS DISGRACEFUL TRACK RECORD OF LIES AND OBFUSCATION, WHY ARE THESE CHANNELS STILL ALLOWED ON AT&T’S NETWORKS?

I demand they be removed immediately.

ComplaintsBoard
D
12:36 am EST

DirecTV Product Protection Plan

I signed up with this plan in September of 2016. In that time I used the service 1 time 2 years ago for a 45" TV. I had to use it again for the 65" TV that I replaced with the check they sent us 2 years ago. I decided to purchase up for quality. Within the first 5 months the TV was covered under the mfg. warranty. Now since December 1, 2021 and I cannot get a response. They charged me for the deductible, sent a box for the wrong size TV and now will not respond. They send me codes to update and send in photos but tells me there are errors. I have emailed and called and I get nowhere. We have always liked Directv but this service is horrible. I figure I have paid them $2, 249.25 since I signed up. I want this TV off of my living room floor so I can get it repaired.

Desired outcome: Resolution!

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4:38 pm EST

DirecTV Installed satellite dish

Direct TV installed a satellite dish on the roof of my rental property without my permission. Now the dish has fallen over and created a hole in the roof. When I contacted them they told me the dish was mine once it was installed. I told them they installed it without my permission, therefore they were trespassing. I couldn't get anywhere with them on the phone. Now i have to remove the dish and fix the roof at my expense. The tenant who ordered the dish no longer resides in the building.

Desired outcome: Remove the dish and fix the roof

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10:53 am EST
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DirecTV 5g and censorship

I was a customer last year of AT&T, I was using it for watching baseball. I paid $91.00 a month. It worked for baseball and that was the extent of it. I was considering subscribing again this year and now I've had a change of heart since your company has decided to use your power to silence conservative news. AT&T is a powerful company, and it shouldn't be using its powers to take American FREEDOMS away. We live in a country unlike no other. Now we are almost to the point of no return. If we become a country where tyranny is commonplace, your company will also suffer.
AND the 5 G is also a HUGH mistake. We're aware of it being classified as a weapon and it will bring America to its knees. CEOs of the airlines are trying to stop this as it's been said that 5G will cripple the airline industry and bring it to a screeching, halt. AT&D if you continue your tyranny, I pray your company is rocked to its core with Hugh, financial setbacks. I will forgo watching baseball this year as I will NEVER give you or any of your subsidiaries, another RED CENT.

Desired outcome: Stop the 5 G rollout and stop trying to silence conservatives and their news sources,

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Update by pookieshake
Jan 20, 2022 10:57 am EST

At&T is becoming tyrannical.

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Glen Linscheid
Tillamook, US
Jan 21, 2022 1:37 pm EST
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Absolutely spot on Pookieshake, as a former Direct Tv customer it bothers me that I will have no competition to change over to if my current provider begins to fade out on services or, as Direct TV is doing, try to "Steer" the thinking and politics of the American People.

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12:51 pm EST
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DirecTV Taking away OAN network from Direct TV

We are long time customers of Direct TV and are not at all pleased that you have seen fit to take away OAN just because it is a conservative news outlet. Seriously? I call that censorship in my book.
I am sure you have had a number of phone calls, letters, emails and cancellations because of your decision.
It might behoove you to change as there are lots of conservatives who will take their business elsewhere and your bottom line alone with your stockholders might take a really big hit in revenue. Just sayin'.

Desired outcome: Keep OAN network

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rebel40
Tallahassee, US
Jan 20, 2022 11:16 am EST
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I agree with the above post. Directv cancels OAN I will be cancelling Directv.

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Purple Patriot
Euless, US
Jan 19, 2022 4:12 pm EST
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It is just as easy to cancel Direct TV as it is to cancel OAN... There are other ways to watch OAN. Why pay for something you can't get?

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Purple Patriot
Euless, US
Jan 19, 2022 4:09 pm EST
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I know several people who will be canceling their service with Direct TV. We were actually thinking of switching back at the end of our current contract but that will now be a big fat NO. I hope they loose a bunch of business. Now days you can get apps and just ditch the cable. I will be researching this option very heavily. Stop Censoring your base Direct TV!

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10:15 pm EST
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DirecTV Cancel One America News

Cancel One America News and I will cancel you. I have been a customer for 20 years and now it is time to say Good BYE!

It has been real!

Jack

Desired outcome: Reinstate One America News

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9:12 pm EST

DirecTV Total Waste of Time and Money

Since signing up for this sub par programming I have had to constantly restart the system, put up with inane music during commercial breaks (evidently only when the advertiser hasn't crossed their palms with silver) consistently watched wheels spin with the message "Your video is still loading" when I'm watching network TV and had the program terminate if I don't get to the message "Are you still watching" in time to answer! I'm used to AT&T putting out garbage, but this takes the cake and I'm tied to a contract I can't break without hundreds of dollars in penalties for a service I AM NOT GETTING!

Desired outcome: Have them fix it or allow an opt out so people aren't paying for something they're not getting!

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4:19 pm EST

DirecTV Programming

Your Righteous liberal zealotry is so well appreciated, so the audience doesn't need to bother and choose for themselves which programs to see !

Are you afraid the audience may see something they shouldn't? Clearly Directv is too educated, talented, and elite to allow programs that may "confuse" the great unwashed people.

I'm a 20+ year subscriber, but it will end soon once OAN is gone. Hello Dish !

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12:44 am EST

DirecTV Cancel OAN

If AT&T cancels OAN contract in April my subscription of 20 plus years to Direct TV will be cancelled too.

Desired outcome: Keep OAN

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10:16 pm EST
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DirecTV OAN

I have heard you are taking a cowards way of dealing with OAN being dropped from your programming! This is a communist act. A violation of our Constitution, the First Amendment! I am a veteran and I will not bow to this! If you do follow through with your plans you can count me and every family member, friends and neighbors will agree with me! Stay AMERICAN 🇺🇸

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reb41
marietta, US
Jan 18, 2022 2:50 pm EST

same goes for me and my family. You are dropping an American news channel OAN and keeping a Pervert channel CNN which never says the truth.

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8:55 pm EST

DirecTV Channels

Hello.
I am very disturbed, disheartened, and DISGUSTED by the news that you plan to cancel OAN Network! OAN is about the only
network left that speaks the complete truth. They keep
it Real. Hiding the truth, and realities, from the American people,
is no way to operate.
OANN is the number ONE reason why
I have kept my service with Directv / AT&T so long.
If you go through with this decision. Plan to lose a few million
customers. Including me!
I am asking you one last time. Please Do NOT Cancel OAN!
-JL

Desired outcome: Keep OAN Network

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J
2:11 pm EST

DirecTV Cancellation of One America News

I just found out DTV will cancel their contract with One American News effective April 1, 2022.

I do not believe in censorship of any news channel. Your decision to remove OAN leaves me with no choice but to cancel my contract with Direct TV.

I have been a DTV customer for 20 years and is now time to switch Cloud streaming service . I can steam OAN for $2.00 per month and access 60 new channels.

It has been real.

Jack
Las Vegas Nevada

Desired outcome: Reinstate One America News

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1:35 pm EST

DirecTV removing OAN from your channel lineup

I have just learned that DIRECTV has folded to the pressure of the liberal left by cowtering to their demands that OAN be removed from your listings.. I am passing along this information to everyone I know that currently has, or is considering getting directv, that they either cancel their service, or do not consider them any longer for service. This is inexcusable. I feel sorry for your company.

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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