DirecTV
reviews and complaints

I signed up for a basic DirecTV package combined with a Viasat package on 8/02/20. It was a two year package. I signed up with auto pay. Twice during the last year they attempted to ADD channels that I didn't order and charge me for them. I had to drop auto pay in order to get them to stop charging me extra. Now, after a year... apparently I have lost my "guaranteed introductory rate". My bill has increased $25 per month and that is for very basic programming. I am still locked in for a year. When my contract is up... I will not be continuing on with Directv.

Direct TV [protected]
Description: our direct TV service was canceled over a month ago and all equipment returned. I was told than by a supervisor I could complete a dispute online and I did so. I never received a response back, this dispute was for the charges on my acct in the amount of $254.40. I called in today to speak to someone and was transferred to a supervisor who gave me this email after the website to file another dispute was invalid and not working. I was informed I would receive a response in 10 days. If I fail to receive a response I will he contacting an attorney to resolve this issue because I have been unable to solve this issue myself. 2nd when I called today they had no record of me speaking to the supervisor over a month ago on the day the service was cancelled. Why no record? Why no response to my claim? And why is no one on the phone able to help me resolve these charges. We cancelled the service due to a loss of job due to Covid 19, we had no other choice and have no source of income at the moment. 2nd I was not at the residence the day this contract was signed and the acct is in my name so I do not know who signed it but I remember clear as day that I was not here. 3rd we had direct TV at our previous residence at 425 E Maple St Dallastown PA 17313. So I have no idea how we got into a new contract for 2 years in the first place when we had service for over 5 years at the previous residence. Please let me know what I need to do to get these charges and fees waived immediately. Add to all of this the email I was provided to send this to was also invalid!

Christine Yarko

A technician was scheduled between 8am - 12pm today. I received an automated call around 8:30 am stating my technician was on his way. At 11:30am I called the number back, to check on the tech. At that point I find out the order was put on hold. NO ONE CALLED TO NOTIFY ME! I GAVE UP A DAY OF WORK FOR A NO SHOW BY YOUR TECH! UNACCEPTABLE ! I'[M NOT AVAILABLE TO RESCHEDULE FOR ANOTHER NO SHOW. NO ONE WOULD TELL ME WHO THE CONTRACTOR WAS SUPPLYING THE TECH. I TORE UP 3 DIRECTV SUPPORT STAFF IN ANGER. I LOST A DAYS WORK! I'VE BEEN WITH DIRECTV SINCE 1998, 23 YEARS! I HAVE SCHEDULED MY SERVICE TO BE SHUT OFF 9/1/21. THE REASON IS UNRELIABLE SERVICE TECHNICIAN CONTRACTOR. I'M PRETTY ACTIVE IN THE COMMUNITY, I WILL BE SHARING MY EXPERIENCE AND YOUR FAILURE TO HOLD THE LOCAL CONTRACTOR ACCOUNTABLE. I WAS ASKED IF I WOULD LIKE TO RESCHEDULE - WHY WOULD I WANT TO GO THROUGH THIS NIGHTMARE AGAIN? YOU MIGHT WANT TO RECONSIDER YOUR LOCAL CONTRACTOR FOR SERVICE. IT COST YOU A CUSTOMER OF 23 YRS.

I have been a Direct TV customer for approximately 25, actually almost 26 years. My service went out due to a lightning storm. The customer support was very nice, walked me through all the protocols and determined that I needed a technician to come to the house to repair the service. The problem, though, is that I was advised appointment time is actually seven days-yes one week away. And, if they a cancellation, I might get a response earlier. When I pay 165.60 a month times 25 years that is totally unacceptable. Additionally, my internet and 5 wireless phones are with ATT.

My question is why does if take so long to get a technician, when with other vendors it is the same day. I own my on business and if I provided customer service like DIRECTTV, I would be out of business. Please advise why it takes so long. I am so bothered by this lack of technical support that I am looking at other vendors such as Spectrum for my multiple services.
I never complain about anything. That is not my nature. I typically roll with the punch. But this punch from Direct TV is too much!

Cancelled my directv in May after paying the bill that was due by June 1. Told me I was paid thru June 14 and my service was disconnected on June 14. Today I get a bill for a past due amount of $87.85. When I called I was told it is my final bill and they had no way of verifying when I cancelled or what day my account was paid thru. Bull. Its all computerized. Female customer service rep was arrogant, could barely speak English. Told her their service and shady billing practices are why I cancelled my service wth them after more than 15 years

Account# [protected]

We had a house fire on 3/14/21 and had to temporarily move out.
Account was closed but equipment could not be returned as it was damaged in fire. At&t has for months been trying to bill me for not returning equipment even though I have called in at least 8 times and explained that it was lost in the fire. I have a FICO score of 836. This better not be reported to collections. I have spent at least 5 hours trying to resolve this issue and I am still getting weekly email saying I owe $260.60. I had a $65 dollar credit when I closed the account. I am at my wits end and have filed a complaint with the BBB. The fire was stressful enough, I don't need to spend this amount of time trying to resolve an issue that your employees are not empowered to fix.

I have been an ATT phone customer since 2011 and Direct TV customer since 2014. I contacted CS in September 2020 notifying them that I would be moving and placing direct tv service on indefinite hold as the place that we were moving proved TV service as part of rent. In May, I discovered that a direct tv monthly charge started being deducted from my account in March (over $300). I asked representative to put account back on hold and credit my account. I was informed that can't be done. I told CS that I would cancel direct tv account. He said equipment would have to be returned and I said OK, but would not be able to retrieve equipment from storage until mid July. I received letter from ATT indicating equipment must be received by 6-30 to avoid non return charges. I called again on 6-29-21 and was informed there will be $135 equipment charge for each piece (3) not received at fedex by 6-30. I will not be in Dallas until 6-15-21, and if I'm charged, I will dispute through my bank. I will never have direct tv again, and if charged, will cancel att phone service as soon as another carrier arranged. Jerry Gervers [protected]

I signed up online for Direct TV and have around 800 credit score and they are saying that they cant confirm my credit and requiring me to pay deposit. This is a lie! They dont want to confirm credit to make extra money. What a crap company stealing money from people. Hopefully the NFL awards NFL games to a better company!

There is a big issue with HLN tv network *channel 204, ( a channel owed by Warner Brothers a subsidiary of AT&T Inc.) as to the way they broadcast and display closed captioning on their video /show programs.

The cc is poorly displayed and not synchronized with the dialog going on (they CC is broadcast is late in displaying the dialog). Also the CC is displayed from the top of the screen downward (descending) in a fast manner. This is a poor quality to show the closed captioning and very difficult to follow. I don't believe that the format displayed by HLN for the closed captioning doesn't meet the rules established by the FCC.

I tried to call HLN but they only answer with a voicemail asking for the extension the call is to be directed to and won't take messages. I then called I called DIRECTV on 06/09/21 and placed an open problem ticket, and was told that the issued was being escalated and someone will contact me shortly. To this date no one has contact me.

Note that have I been a customer of DIRECTV for more than 15 years and very much would appreciate that this issue be addressed and resolved as soon as possible.

Hector Fernandez
11005 SW 139th CT
Miami, FL 33186
h: [protected]
c: [protected]
account# [protected]

Today was the 3rd appointment that was made with DirecTV to install two receivers. The full description of what has transpired over the past two weeks can be found by accessing the phone calls that are supposedly recorded when talking with customer service at DirecTV/AT&T.

I will be filing a complaint regarding this matter with the Vermont Attorney General's Office, the Vermont Dept. of Public Service, my State Senators and State Representative.

My word is worth far more than anything DirecTV has told me in the last two weeks.

I signed up with direct tv bundle services last year. The sales representative stated that the satellite was more advanced and that the services wouldn't be lost when it rained or snowed, which was untrue. And that if I wasn't satisfied that I could switch back to attuverse. The price was that was agreed upon never was honored, the price increase greatly which lead me to seek why. The representatives missed informed about my services which caused interruption and loss of services on two of my four tv in my home, then after several attempts with different representatives over a two week hunt a tech person was sent to my home and it noted that in order to get. Service to the non working tv I would be responsible for for a fee of 197$. My call was recorded and monitored when I was led by the direct representatives to cut cost by disconnecting the receiver boxes which would not affect non of my television services. So without any support from the staff I'm led to seek help outside of the company with legal advice about this matter🙏🏽

Spend over 1hr on the Phone trying to cancel my service. Each time I asked for the retentions department, for some reason the Costumer service send me to AT&T retention department, just to be pass back to "Direct TV retentions department". I was send back to the regular Direct TV Costumer Service. It took from 4:55PM to 6:05 to finally get the right place, then found out because they replaced the Genie box due to issues, they put me in a new contract when the original conversation was there will not be any new contract for changing the genie box since it had issues. So why pay for the insurance of equipment if the company will open a new contract each time the box goes bonkers. After close to 10 years using their service, I will tell the new owners of this property to don't get Direct TV and the reasons why.

For the fifth time this season the dodger game was cut off in the first 8th inning! We have mlb package and that is unacceptable! When I posted on boards to complain, people responded by saying it was feed from mlb and not fault of dtv. Well they have a contract with mlb and represent their customers, so they need to be on mlb and fighting for that! If it happens again I will be done with them! Absolutely zero excuse for this to happen witj the regularity it has happened this season. It is also total bs that directtv does not have a number to resolve or at least register a formal complaint! You call and get routed out of us to tech who do not even know about baseball and don't understand the magnitude of watching a critical close game and have it cut off! To have to go online to find the outcome is bs!

With all the money being paid you gave been playing the same old movies for years and have the same movie playing on multiple channels at the same time. You okay the same episodes of programs over and over and over... nothing new to watch. Ads just keep getting longer and i feel there is no value for money. The other options seem to be a better fit for our family so i will be looking at canceling our subscription for many years over your lack to provide

We have been on a cost-cutting journey while on a fixed income. This requires examining all entertainment being expensed with disposable income.

We request that our plan be changed to a non-premium plan with fewer channels, but a lot less cost per month. We soon discovered that three of our favorite channels were not available, so I asked how much would it cost to add those three shows to our plan, and we were told we would have to switch back to a premium plan. Furthermore, we said we just changed to a non-premium plan, so, thanks but no thanks.

Surprise, surprise they changed our plan without my consent to a premium plan. Sneaky way to increase your margins,

User's recommendation: Go to DISH, or make sure they understand no changes to your plan unless approved in writing by the client.

Where do I even begin? They promised so much and delivered so little. LIES, LIES, LIES. WORST customer service EVER. They don't resolve anything, just transfer you from one department to another. I was told I would receive a $300 VISA card and did not. They refused to cancel the 3 free months of HBO/SHOWTIME etc. They gave me a $59 rate for 2 years and then deleted the promotion codes and charged me around $200 per month. I moved and cancelled the service and they continued to bill me and refused to cancel. I have spent over 8 hours in a single day on the phone and gotten absolutely nowhere with them. This happened multiple times, not just once. I thought I'd have a heart attack dealing with them they would get my blood pressure so high. Now they've reported me to collections and dropped my credit score over 100 points. This is the WORST company EVER.

Yesterday our business account for DirecTV, Lake Breeze Resort, was deactivated. All bills have been paid on time for the last 12 years. When I called they told me I did not have an account any longer. I needed to call a 800 number. When I called new 800 number (its-c dealer) they told me that I received an email from its-c (see attached) saying I had 24-48 hours to correct the account type for my establishment. I received it 4/9, 2 days prior, and thought it was spam (see attached). I never received any notification or contact via email, letter, call from DirecTV. Not only was this surprising but now all my lodgers do not have TV. This felt like a scam. ITS-C, Tammie, said she can reactivate my account if I agree to pay $1800 + $240 for new receivers and split my bill into 3 accounts which would more than double my monthly and also sign a 5 page contract. My only other option was to leave TV down to all my units. If my account was misconfigured, it has been so for 12 years and it would have been done directly by DirecTV people who were the folks that came onsight and configured each unit. I would have been happy to work through any issue with proper notification and some additional time. But, at this point, I am told I have to decide now to get my TVs turned back on. ITC-S's president, Tammie, says this was not her doing that it was DirecTV, but I could not get a contact name at DirecTV from her (just an 800#). My TVs are basically being held hostage and I am being forced to pay and sign if I want to return to normal. We tried calling DirecTV again and they only told us they would escalate our complaint and get back to us, but that we were being considered fraudulent. (What?)

If there is a mistake, it is DirecTV's mistake and it has been going on for the past 12 years. We have never misrepresented our business as called on the invoice Lake Breeze Resort. The ITC-S dealer contacted us with an offer, and if we agree she would reactivate the DirecTV for 2 more days (April 15th, Thursday) until we signed. If I don't sign their offer, TVs will go off again. So, I have only two choices. Turn the TVS off for my customers or signed the agreement to $1800 +240 with a deal to have only 2 accounts rather than 3. I will still be paying close to $250 over my regular bill.

I am asking for an extension of time to 30 days to work through our options.
If we continue with DirecTV, it will be with our local dealer who we purchase internet through and also sells DirecTV.

Quite honestly, I have never in my life been treated this way.

We are the owners of 71 South Clay Street, Coldwater, Michigan. You have a pole, and satellite in the FRONT yard where the City has issued a citation for its location. I have reached out to Direct TV and was given the repair order # RG25100M2 on March 22 when it would be removed within a 24 hour period. This has NOT happened yet. We DID NOT approve.

I am an exsisting customer with direct t.V. I agreed to a free offer of showtime and hbo max for 3 months. I called to cancel on march 3rd 2021. I recieved my bill and it was not canceled and I am being charged for the premium channels. At&t will not help me... I just want the charges for showtime, a&e crime channel and hbo took off my bill. All I want is the package I have and thats it my account number is [protected] my name is samuel freeman

I spoke to someone on March 10, 2021 because of getting message about my service been disconnect, I explain that my bill had been paid on the 4th of March. The phone clerk AT&T told me to call my bank which I did to get clarification about my payment which my bank sent the payment in. It has been a long day with your employers on March 16, 2012 that are not sure of what they are doing, my service was disconnect call and I spoke with Kelvin 4:45pm connect me to his manager he said name Freddy @ 5:10 then he connected me to customers service around 5:45 spoke to Laura who said she was putting details showing that my bill had been paid. Laura connected me to technical support to restore service and was with the young lady couldn't understand her name over an 1 &1/2 hrs. which she still couldn't restore, let me know she was going home in a hour and will contact me the next day, fine I had to go to prayer. I'm still without service. Talked to Norman 8:28 which is very rude, I said to him have a good night and hung up phone