DirecTV
reviews and complaints

To the Ceo Bill Morrow, I have been comunicating with the Premier Dept (Protection Program), for 1 and a half years. I took out this amount $25.99 every month for the mechanical items that we have, such as the TV and DVD and etc. My TV in March and year and a half ago our TV quit working, so I called Direct TV and have been doing everything we can in order to get a new TV, which we were told Direct TV is suppose to do when our TV quit working. We sent continuously pictures, and the several times a copy of a claim Facilitation Form. This last time sending a form in I went to our Fax place in town and had the company fax it to the dept. I sincerely am so surprised that Direct TV cannot hold up their end of their bargain by following what the Protection Dept. is suppose to do when items break down. I am tired of dealing with this department and would like you to see if you can help us get our a new TV that this department is suppose to do. My name is Karen Lambert-Stutts and husband William Stutts. Our phone numbers are [protected] hm ,&[protected] cell, We do live in a rural area so please leave a message on home phone if we do not answer. Also the dept did send me a note saying they were not doing anything which is just wrong as I said that is what the dept. is suppose to do. Sincerely, Karen L. Stuttts

I call directv to order service from a flyer we got in the mail! Talk to a representative told him what channel we watch the most. He told me the package included all channels we talked about. After installation we did not get the channels so called back the representative said all channels would be on next package up in pricing. All packages included 3 months premium channels for 3 months free which we did not receive. Called back and talk to another representative he said yes sir you are suppose to get them. But since I upgraded packages I was not eligible for that deal. Now it was their fault I had to change packages that is not good customer service. That making false advertising!

I have had Directv for years and now have no CBS station. I am still trying to figure out why I have to have my channels in West Virginia when I live in Kentucky. I want Kentucky news not West Virginia news. Your prices keep rising and we keep losing stations I have enough channels for selling stuff and Christian stations and not enough good stations to watch. If something doesn’t happen I will switch to a new provider.

Thank you Ronald Bentley

In March of this year My Husband called to pay our DISH Cable bill when a message came across our TV. He called the number and spoke to a Customer Service Representative named James, who informed him that DISH and Direct-TV were merging companies and he would have to switch our cable provider from DISH Network to Direct-TV. He was assured that the new Service would provide him with exactly the same programming that we had previously with exactly the same channels we had. My husband is very set in his ways and watches the same programs weekly, example "This Old House" every Saturday morning. Believing that James was an honest representative he had him hook, line and sinker! He was set with new service to be installed March 24, 2023.

When the installer came, my husband was told that the 2 Companies DID NOT MERGE and my husband was crushed. Not only did James lie to him, we do not get all the same channels as promised . Every time it sprinkles outside, the service goes out so the service is at 75%. After many calls to customer service, he talked to a Supervisor today 6/24/2023 (who would not give her name), he was told it did not matter that he was lied to, there was nothing that could be done to get the channels he was told we would have, we would have to upgrade service for an extra fee and when he inquired about cancelling was told it would be almost $500.

What kind of company has their employees lie to get new business? And what happened to customer rights? My husband is in no way perfect, however he is an honest hardworking man who has been employed with the same company for over 40 years and makes an honest living. He is very upset about being lied to and worse yet your company doesn't care about making it right, only about making him pay more monthly to get what he was promised. I really hope that someone will make time to fix this issue and take it seriously.

Jennifer Bennett-Barrow

3944 Telephone Rd

Cincinnatus, NY 13040

[protected]

They are terrible. We had direct TV for years. When the weather bad we lost the signal. My wife went to the store and they sold her cable boxes. They told her she would have to upgrade her internet. The crew came into our yard botched trees, ran wires from the awning. Looked terrible. Went by the store Supervisor came by could not do anything. We got the Sunday ticket they kept billing after the season. Always had a story final payment, final billing payment, final payment after billing cycle. Went to store told Manager we returned the boxes and they informed us we were good. Went to Xfinity and started serving. Went to direct TV website and canceled never showed balance. We canceled direct TV in March 23. On June 23 my wife received a email bill from direct TV claiming we owe $385. I called they told me it was a cancelation fee. I asked for Justification they told me we canceled to early. I asked what they considered early we had been with them 20 years. He was the rudest Indian I ever dealt with and told me the fee must be paid and hung up. Later a lady from California called me and explained that the amount was $94 for the final month and the fee was $289. I offered to pay the $94 as a good faith and waive the fee. She said that it is not possible. It is their policy that when we purchased the equipment for the cable a new contract starts. I told her to send me the contract we signed, the final bill and breakdown and how they came to $289 as the fee. She said she is sending it now. Two weeks we heard nothing. Now we get a call from a Miami collection agency representing them. I asked how they came up with the $385. She said I should know it is a fee we agreed to. She was rude condescending and hung up. Apparently they are an unethical money grabbing organization.

I have the same package for a number of years which included HBO Cinemax & showtime. Today i go on and those channels are missing, In looking this up find out they are not included in what is my package and are only in pricier package,

I can't get any service rep to tell me what changed and when, All they can say is my package has not changed for at least three months. this is on 6/22

Also the service rep quality and response has been sorely degraded, What should be half hour takes almost two.

My Direct TV went up (and up & up).. after spending an hour on the phone to reps (more than one) they agree to keep your services at a certain amount in an agreement.. and then up your bill again.. I don't have time to be on the phone with incompetent reps.. They lie to get you in agreement to get the customer off the phone.. My bill is supposed to be &65:.. I agree to a special last month over a telephone. I'm so sick of being lied to & taken advice this company! If I take the time to stay on the phone w/a rep for an hour & it's agreed upon the amount each month.. I want it to be exact! I use to like Direct TV but when ATT took over it was horrible.. still is..

I called Two weeks ago to set up service for the 1st of July when I am moving from Savannah, GA where I have Comcast to Jacksonville, FL. I am told that since I need a box to set up the streaming before then they will mail it to my address in GA. Keep in mind it is all for the 1st and I have cable service here with another company. Imagine my surprise when I find a charge for $89.99 on the 17 of June. I call and ask for my money back and I am told that it is too bad I was misinformed and no return of my money since in their book 14 days after that call is when my account is active. So I was misinformed by them and still charged.

My bill is over 200 dollars and my neighbors trees have grown in the way of My service and they wont move the dish and still want me to pay the bill. I shouldn't have to pay for it when I never was able to watch the service. And they are very rude my account address is 3151 s county rd 450 w frankfort indiana 46041 the tv service hasn't worked in over a month my pin is 2929 my account number is [protected] I would like this resolved thank you

Directv Streaming lost all local channels overnight on June 3rd, 2023. Called "customer service" and did the "chat" on June 3, 2023. All we got was the typical uninstall and reinstall the app, restart fire stick. Nothing worked on all 4 tvs in our household. Got the runaround for a bit the the agent stated the app doesn't work with Vizio tvs. It was working for months prior and we only have 1 Vizio set. I suspect a bad software "update" was initiated overnight, but nothing from online chat or phone agents. The phone agent "Linda" stated we have no pending or posted payments and our billing is prepaid on 6/2/23 so she could not issue a refund and to dispute with our bank. We canceled our service immediately after our encounters with "customer service" on 6/3/23. The new billing was initiated on 6/5/23 and posted on 6/7/23. Again called DTV Streaming on 6/8/23, "customer service" stated they do not offer immediate start/stop service on streaming. Further stating "no streaming service still offers that". She would not issue a refund although they are not providing the service we contracted and we cancelled 1 day past the billing cycle.

5/29/23

Last summer, we had a new roof installed and the workers cut our cable line. A technician came out and replaced the line. This past Friday, we lost our satellite connection, and a technician came out this morning (he said his name was Josh) who went to look at the satellite cable line. He returned with the connector device and stated the last technician did not bury the line and the connector was completely rusted due to this. He stated he could replace it and the cable for $40.00, but would not accept a check. He asked that I go to my bank to get the cash if I wanted the job to be completed. I paid him the cash and asked for a receipt. He asked for a pen and paper and provided the following info: $40 charge to replace and bury cable line. He would not sign the receipt. I then phoned Direct TV customer service and was told that it was my responsibility to pay for the work even though it was the previous technician that did not complete the work as required by burying the cable line, thus the rusting out of the connector. I feel I should not have to pay for this due to the original technician's inappropriate work that had caused this issue. I would appreciate a response to this complaint. Below, I have provided all of the necessary information in order to contact me.

Thank you for your time and attention to this matter.

Account# [protected], Jim Brown

1125 Pleasant Hill Cemetery Road, Plain Dealing, LA 71064

[protected] Bonnie Porreca-Brown

Emai: Bonnie. [protected]@yahoo.com

Had Directv for 26 years. When in the hospital, no one at the residence for 30+ days, I put the service on "pause' on 12/13/22 at their suggestion for 60 days for which I "would not receive any further charges." As a hospitalized family member died, on 2/13/23 I cancelled the service, speaking with their agent who said I would receive a refund of $64.67 to be mailed 30 days after "service disconnect" on 3/13/23 (date they gave me.) I returned their remote and box through the local UPS Store on 2/17/23. I subsequently received a statement from Directv showing the amount $64.67 refund. (Sorry I tried to send you a copy but it failed - wrong format.) No refund received to this date.

I have called Directv more than five times and spoken to an agent each time who either gave me a "run-around" or told me a $6.65 refund would be returned asap. A follow-up statement was received soon after showing "$6.65" as refund. This is incorrect as I had auto-paid $102.26 by credit card on 12/3/22 for the period 12/02/22 to 1/01/23. The tv service was never used again after 10/21/22 (day of hospitalization.)

Due to Directv delay and "run-around," I contacted the credit card company later than I should have, to ask them to intervene. After several days they informed me it was past their deadline, and could not help. I further sent a handwritten note to Directv at an address I researched on their website which was returned to me as "undeliverable."

No refund has been received.

Due to Directv delay and "run-around," I contacted the credit card company later tha I should have to ask them to intervene. After several days the credit card company informed me it was past their deadline and could not help. I further sent a handwritten note to Directv at an address I researched o n their website which was returned to me as "undeliverable."

No refund has been received at this date.

This began 1/7/2023. Direct Tv was supposed to install a dish on my roof. The installer came and did not have the correct supplies to install. He came back the next day with an arm for the dish that he made. He proceeded to try and install the arm and the dish. He made several holes and scrapped the house walls several times. Could not install. I called to complain but no one has responded. Had to call Mastec and Coast to Coast, these are the subcontractors that Direct TV assigned to me. I have called 9 different people, different days, to resolve and have gotten no results. All they did was gave me a ticket number, [protected]-01.

I am attaching the documentation I have from them. I also have given them an invoice for the repairs to my house.

The dish was never installed. Installer was unable. I had since then canceled the order.

I received a call from DTV about 2 weeks ago and because of all the issues in the past I recorded the conversation. I was told because you are a great customer, we are giving you Cinemax I told them not to add anything to my account and I did not want it.

Fast forward to 5/15/2023 when i received and email stating the changes and order details to my account. I called today 5/17/2023 after logging into my account to find they added them anyway. They called it the appreciation package with NFL Sunday and Max effort. I told them to remove it now I do not want anything added to my account by them no specials, no appreciation NOTHING!

DTV gets millions from this scam they add it on hope you do not see it or remember to cancel so they get that extra $20 to their bottom line before you see it and cancel the service. I let them know they were recorded today and also during the phone call they made 2 weeks ago which I told them not to add anything. Now I have to take more time to report this to the FCC and hope they learn a lesson because I make sure I follow up.

These are your DTV add ons not mine as it states on my account under MY ADD ONS.

I have had a directv account that i purchased through campers world since i don't have residential service. I live in a trailer as a camp host during the summer months.

Every year i travel to baja california and can not use my directv service in that location. I place my account on vacation hold. On october 29th i called directv and placed my account on vacation hold. The service representative said this was no problem and put account in a vacation status.

I continued receiving a bill for service so i reached out to directv through facebook messenger to verify my account was in vacation status. It was verified and the service rep stated that my account was showing on vacation, however, i was still being billed.

Since i was in baja california my only communications was through your messaging system. I was assured but still billed so i again reached out to you to verify the account status. This time i was told that my account was in vacation status oct 2021, but not in oct 2022. I posted a screen shot of the conversation to your service rep and he acknowledged that account being vacation status.

The billing never changed and by march when i returned to the us, i called and spent several exhausting weeks (yes, weeks) trying to straighten my service out as i was returning to my trailer for the summer. One conversation resulted in a report ([protected])

a supervisor called me and said that they were sorry for the error, it was directv's fault that my account was now closed. She explained that i would receive a new satellite receiver for free, and various other fees would be waived. I explained that i didnt have residential service and i still had my rv system receiver and would not need installation.

The set the account up as residential and set up an appointment to install the equipment necessary for the account. I cancelled the equipment install and my service was no longer accessable for online viewing. I called and called over and over to explain what should have been a simple task, but it still did not get fixed. Finally, i went back to the messenger system and chatted with a service rep about my account. He took a look and the history of my account and saw all the history of what was going on. He explained that he couldnt get my account fixed but gave me the number to winegard, since that handled the rv service with directv.

I got the account reactivated but now had to pay a $140. Credit fee since upon cancelling my account it was deliquent and you caused me to have a negative credit report.

I also had to pay for the satellite receiver that was promised to me for free since all that this trouble started from directv's negligence and improper management of my account.

I also received an email stating again that my account was deliquent even though i have autopay on my account ([protected]). However, the bill was for account ([protected])

which was the residental account that was mistakingly created for me. I called your service rep and they stated the overdue bill was for the satellite reciever that i didnt return. I own my reciever as it was purchased through campers world and had no satellite receiver to return. The service rep said he had to check with his supervisor to waived the fee. When he called me back he said that i only owed the taxes for the transaction. I explained that me have to pay taxes on an item that i never received was like me going into a store and deciding that i didnt want anything and the store charging me taxes for just walking in the store. I'm not that stupid.

We cancelled service with Direct Tv. They sent us 2 boxes to send 3 receivers back to them in. On Feb 21, 2023 we mailed the receivers. Two were in the larger box and one in the smaller box. On Feb 25, 2023 we received two email confirmations from Direct TV but they were for identical receiver serial numbers. We believe someone scanned one box twice. Now they are billing us for missing receivers. We mailed the receivers at Sumner, MS 38957 post office. The USPS tracking #'s are [protected] 70 and [protected] 61. We need someone to track the boxes back to this post office and remove the charge made to our Discover card on Apr 28, 2023.

Sincerely, Kevin and Sandra Jenkins

I have a Direct TV DVR that needs replacing and pay for maintenance/replacement each month.

When the box went bad Direct TV will only replace the box if I signup for a 2 year agreement.

They claim the box is too old to replace and want to provide Genie II service that they claim is an upgrade.

I dont want Genie II or an upgrade just my service restored as it was before the equipment failed.

In February of 2023, I sold my home and moved to an apartment. Unfortunately, COMCAST does not operate in the complex, or so I was told. I got Directv and it has been the worse decision I ever made. From the beginning, I was lied to repeatedly. First, I was not aware I would be streaming anything. I expected a satellite. Secondly, I am streaming using the internet data that I pay for. The service, such as it was, was constantly interrupted by error messages on the TV screen. I needed the Travel Channel and was charged extra. The service became so bad that after a month I called to cancel the service for the beginning of May. The rep I spoke to gave me a number to call for the return of the three boxes, I was reviewing my credit card account and saw that Directv had a 300 dollar charge. I called them to ask what that was for since my account was paid up. The representative told me that I had to purchase the boxes for 100 dollars each even though I canceled the service. I was in shock because at no time did anyone from their company inform me that by taking their service I am also buying boxes for which I will have no use. I also only consented to my monthly payments being charged to my card. At no time did I consent to any other charges. I reported the charge as fraudulent and changed my card. This company is replete with thieves and liars. Run away if they approach you.

I called DirectTV to set up a streaming service to receive the MASN channel in my area (Maryland) just to watch Baltimore Orioles baseball. Calling the [protected] listed on DirectTV website I pushed a couple of numbers on my phone and I talked to Maria in the Philippines. I mentioned (2 to 3 times with terrible back ground noise and broken English) that I was looking to purchase just basic channels since I currently stream Amazon, Disney, Showtime and Sling, and I have an antenna for local channels. After she read off her sales pitch, she said I can receive the MASN channel with Entertainment package at $64.99 which was fine. Before making my phone call I expected I may have to purchase MASN channel separate or with some sports package similar to other streaming services that I researched. I asked again, and she no its included. Sign me up! I then get transferred to a person to register a new account and make my first payment only the broken English and back ground noise was worse! I had asked that person (I can't recall name) again about the MASN is included in the Entertainment package and the assured me it was, twice. Cool! After a very long time (20 minutes) with constant repeating myself and having them repeat themselves. I had a account set- up with my email address, then my phone, then my Television. The rep was nice and patient I logged in to my TV (about 35 minutes now). Now, I'm logged in onto the TV, and NO MASN CHANNEL. REALLY! The rep tells me in may take a few more minutes to upload all the channels. OK, However I'm going thru all the channels A to Z NO MASN! I'm told couple of more minutes, gives me a support number [protected] if it doesn't appear and hangs up. It took 42 minutes and 25 seconds to get this far.

I call, the connection is so bad as well as the English, I asked where was I calling? He refused to tell me. Now I'm upset! I ask to speak to a rep in the United States. He at first refused, then transferred me to a busy signal, which then hung-up 30 seconds later! Really!

Now, I'm forced to call back to the 866-420-1873number. Same bad phone service and broken English, again. I asked to speak to a rep in the US, again. I'm told they can't, however you gets her manager Abigial. Now, Abigail tells me I need the choice package for $20 plus dollars more a month. I'm now really upset because of what I payed for is not what I was promised and now your up charging me. Really! After some back and forth, I had enough. Cancel me! I'm then transferred to Scott, In the USA to cancel my subscription. Now I get someone in the US? WOW! I talk to Scott, told my issues, he was pleasant, and I cancelled!

I then received a different from phone call from Ronnie a little latter in California, and she was Great! If I talked to her originally, I would be paying $99 a month with no complaints. But I was so (PI___) upset, I did not want to deal with DirectTV ever again!

What's worse I had DirectTV with my Satellite TV before steaming became an option. For Years!

All I wanted was to watch the Orioles game this weekend...

Heading back over my neighbors again tonight to watch the O's and tell him about his horrible DirectTV service. Go O'S!

I have been under a promo since july 2021 the only time the bill has been correct was the very first bill. Every month I have to call and negotiate what my bill is going to be and every time it's different. They never take the bill down to a 0 so there is a bill that is always due. I'm calling for the payment make the payment and the bill never goes back to 0. this month I received $293.95 I paid what I was told to pay the month before and still receive this crazy bill. I can understand the first couple of months this being messed up but it has been every month over 25 calls in the 9 months I've had this service is excessive and is a 2 hour process. My time is valuable too and calling to talk about billing every month is becoming a very stress filled time for me. I dread dealing with this company. When you ask to talk to someone in America they are rude and put the bill up to 172 something or rather. when I started this the bill was 108 something now it's up to 120 something with an outstanding balance always because they never take the old fee off. Signed ready to get a lawyer for breach of contract. I expect a corporate phone call.