DealDash reviews & complaints 132
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Charging credit card without permission.
On the website it provides a link offering you 10 free bids. Upon clicking it, it navigates you to a page where you enter your credit card info which would make sense as you would need a payment method for when you win an auction. In reality, instead of providing you with the 10 free bids as advertised, they charge your credit card for $30 without asking you or providing any indication that you are making a purchase rather than entering a payment method for the future. I'm currently in contact with my uncle who practices law to see what options I have against them.
Claimed loss: $30
Desired outcome: A refund and a warning on the page that you are buying something.
Mixed Feelings About DealDash
After reading various reviews about DealDash, I have mixed feelings about the platform. Some customers have expressed satisfaction with the service, mentioning great deals and exceptional customer support. On the other hand, there are concerns about inflated values in advertising, addictive nature, and challenges in winning auctions. It seems like DealDash offers a range of products, but there are discrepancies in the auction experiences of users. While some have had positive interactions with customer service, others have faced issues with bidding and winning items. It appears that DealDash has both satisfied and dissatisfied customers, highlighting the need for caution and thorough research before engaging with the platform.
DealDash: A Trustworthy Site!
Penny auctions have come and gone people say. "They can't be trusted" & "they're all scams" is another one.
I'm here to tell you, there ARE (a few) trustworthy sites, and DealDash is one of them!
I've been a member since October, 2016, I've won over 21 high quality products (with free shipping!) and the one or two times I've had to contact customer service, I was amazed at how professional & courteous they were.
I've never felt anyone was trying to scam me out of money, quite the contrary, they GIVE you bids everyday, just for logging in! (Up to 15 bids). (They can't go broke after all).
And that's probably the main reason I keep coming back, I love collecting those free bids! (;
So I urge you not to listen to the haters, and give DealDash a try! It really is fun & entertaining, and there's NOTHING like that rush when you win an auction! It's something everyone should experience...
Lisa V.
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Pros (Advantages)
- Deep discounts on retail items
- Free shipping on all wins
- Variety of products auctioned
- User-friendly bidding interface
- Buy It Now option available
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Cons (Disadvantages)
- Limited product selection compared to larger e-tailers.
- Pay-to-participate model can be costly over time.
- Winning deals require time and strategy, not guaranteed.
- Customer complaints about bid pack costs and value.
Awesome Customer Support!
In February of 2012 I joined DealDash. It was my very first penny auction site to try. I didn't have good luck in the beginning because I found it confusing. I then saw a Quibids commercial and thought I'd try their penny auction site. Quibids was easier to understand for me, and I stayed with them through 7 years. 5 months ago, I got frustrated with Quibids due to their lack of customer support help. I went back to DealDash and was determined to figure it out. What a blessing to have had a fantastic customer support live chat (online) with Chase. He was patient, kind, and very understanding about my confusion of the "Leaderboard". He spent long conversations with me in making sure I understood how the changes had taken place during my bidding which caused my clock to change the rewards bids. 2 thumbs way up high for Chase! Best customer support from any auction site I have ever used. I no longer am bidding on Q. I gave up on that company 5 months ago and thankful to have finally come to understand DealDash. Just recently I won an Imac Laptop for $14.20! This was a winner pays 1/2 price auction event. Good luck to you as well.
DealDash is by far the best bidding site
I have been a member of DealDash since December 12,2012. During that time I have won over 300 items. For the most
Part, everything has been great. However, after doing this for so long, problems do happen. I have had a few problems with damaged packages, wrong items shipped to me and even had someone hack my credit card to try and buy a $20,000 boat. The few times I did have a
Problem with DealDash, the Support team always took care of the problem. I have never been let down by their quick action and follow-up
To get the problem fixed. When a problem did arise, the support team always express concern and was always helpful in trying
To find out what happen to fixed the error. I always came away satisfied for the few times I did have a problem. When I read that someone is complaining that DealDash is not an honest bidding auction, I shake my head in disagreement. When someone new complains that they never win and this site must be fixed, I've seen the support team return their money on the bid packs they bought on the spot. I'm here to tell everyone that DealDash is the most honest and best bidding site, by far, that I have ever used. The line of communication between the bidder and the support team is outstanding and second to none. The company and customer support get 5 stars from me.
Deal dash has a wonderful way with customer service, almost unheard of!
So far I've had nothing but a good experience with this service. At first I thought this place was a little bit on the greedy side because you are only bidding to win the deal and then you pay for that deal separate from what you had bid. But then I made a mistake and had my daughter basically drain my funds because I had saved my credit card number on my account and she had boutg bid package with the rest of my available funds. I thought well great this is gonna be a big fat "no way" when I request this refund. So I contact customer service and request a refund with a quick summery of what happened. I notice my bid count changed from 700 to 400. So I think great they are only going to refund part of the money. And this all happened within 3 mibuted so I check my email and there is a message saying they have refunded my payment in full and had giving me 400 free bids for my inconvenience. When in my eyes I was the one being inconvenient not them. That shows a lot about this company. They value there customers and I apretiate that they are a prime example of how a business should treat their customers. Its sadly a dyeing breed nowadays most customer service people will tell you to piss off and call you a thief or a scam artist when you ask for refund. Thank you for the respect deal dash!
Fair and honest
A penny auction that is fair and honest. There are no gimmicks. Everything is real and has rules regulations to make playing fair for ALL individuals playing. Best thing is that you win real quality products. Since April 2018 ( Now October 2018) I have won 171 auctions. My first win was a 48" flat screen TV and when installing it at our new apartment the cable guy was so impressed with the quality he said he'd check out Deal Dash. And free FedEx shipping! What more could you ask for?! There customer service is next to none. They work with you above and beyond the call of duty anytime and anywhere you maybe want to have answer to questions, dispute or just to say "Hi!" They have become a second family to ours and when you have a company with such empathy and compassion as does the whole team at Deal Dash it makes the world a little bit of a better place. Grant it there are companies that are big and offer lots of things. But Deal Dash is what it is and can match the big boys over quality and service and customer service just the same, or NO or rather better than any I have come in contact with for many many years. They have what other companies need; compassion, patience, listening to their customers, and knowing that they aim to please their customers they service consistently every day and night 24/7! That's why people keep coming back. That's why I'm proud to say that I'm a Deal Dasher!
Bids pay for product several times over
Cheaters use devices to know when you have run out of bids... be it in house or others bidding. Most high ticket items are falsely advertised and you may never receive them at all. You may spend $400 in bids just to pay $80 for a 50 inch flat screen TV just to use as an example (commercials).
As, the other bidders bidding along with you so that the TV is paid for several times over (in the thousands) just to receive a lower quality if you receive the TV at all! It is being shipped from overseas anyway so it also may take a month or longer to receive. But You WILL receive $30 in food gift cards quickly. Forget about winning great deals after you get them.
You will not understand why someone will pay $140 for a $30 gift card. The old time bidders know how to beat the system using bid packs. So they are not paying that much for it at all! You will notice "others" bots whatever... stop bidding when you stop then 1 person wins... interesting isn't it?
New bidders pay 100's of times over in bids. Because they don't know it is a scam yet! The owner(s) of this company are genius and I highly doubt they are American as the quality of products and product selection stinks. Like over processed "from China" cheap goods. I am sure they are billionaires. The auctions never end they go on for hours so they get as much money as possible unlike Tophatter a few min tops and not more than $20 typically a lot less. People lose 100s on DEALDASH
I am a huge fan!
I was referred to Deal Dash through an offer I received on Listia. I would receive bonus credits in exchange for checking DD out. First, I must say their app was an easy download and extremely easy to navigate. I always read reviews from other customers and then the FAQ section before using any app especially where money is concerned. I was satisfied and went ahead with a purchase of a 300 bid pack on sale for only $. 12/bid. With a general idea of how things worked, I placed my first bid... AND WON! I won a $10 Burger King gift card for a penny! Now, I knew that was just a fluke probably because I happened to begin at a time of day that the site was not busy. However, it was still a big positive. I looked for more likely items and gift cards and over the course of the next couple of days popping in here and there when I had a few moments, proceeded to win two more $10 gift cards and a $25 gift card for a total of 55 cents! I was sadly at the end of my 300 bids. I only say sadly because bidding is a lot of fun. For an initial investment of $36 plus 56 cebts for the auctions I won, I received the generous bonus credits on Listia as well as $55.00 worth of gift cards! My order status didn't change (tracking is only provided for orders over a certain amount) and I began to have doubts. I reached out to DD's help team at around 8 days and received a reply in less than an hour letting me know that my gift cards had shipped on 8/22. The rep who replied to me was courteous and understanding. I received my cards the next day! From start to finish, DD has exceeded all expectation and they have won themselves a big big fan!
Awesome, if you know what you are doing!
Deal Dash is a really great way to score some stuff in my experience, but beyond the simple mechanics of how it works, a few other bits of advice before you go nuts:
1) Observe, observe, observe! Nearly every item up for auction will come up for auction again. Especially when you are starting out, watch and learn who the big players are and how they are bidding. You are going to get blown out of the water and have a bad experience if you spend what you consider a lot of bids, only to lose against someone who was always going to bid way more than you could. The joy of Deal Dash comes in those miracle wins when no one is watching.
2) Don't expect luxury items because you see luxury prices. Particularly with the recurring brands that you see constantly - the ones that present as a luxury brand but you've never heard of until now. Everything I have won is quality, but it's not luxury quality.
3) Realize that the retail prices Deal Dash displays are massively inflated. You might see that as a bad thing, but consider that this also prevents the top players from blowing every single auction out of the water with massive numbers of bids, knowing that they can "Buy It Now" for a much smaller and more realistic retail rate and get all those bids back on top of it.
4) It should go without saying, but stick to a budget. Deal Dash is entertainment money. It is not going to help you make ends meet if you are struggling. There are very few items on DD that anyone really *needs*. I've seen people waste colossal amounts of bids (way more than they could earn for free), and yet these are some of the same people whose profile implies they are struggling.
Don't be dumb, and Deal Dash may turn out to be a lot of fun!
DealDash James great customer service
There was a glitch on DealDash, I believe due to new updated software which caused me to lose an auction, which I had 900 bids left on and had just bought more to put on that auction for safety.
But when I clicked to go back to the auction after buying more bids. It said I lost. I went nuts, I was like no way did I quit, what just happened?! Listen, I've been on since 2013. I've won
Hundreds and hundreds of items,, most worth thousands over the years and yes, I've spent alot too. I'm a pro on there and know and understand how to play and bid only because I've done it so long. So I Called support and got a female agent that blamed me, said I canceled the auction, even tho I was about to win it,
It was me and someone else left. She was really rude, saying I did it. To her, that was that and She said she was gonna hang up on me if I didn't calm down. I was mad because I just lost fir no reason and now your blaming me! So I Called James Rodgers from DealDash whom I met in Fla when they brought me down to film a commercial for them. He called me back and I gotta say, he took such good care of me it's unreal. He understood and did what customer service folks should, took care of the customer. I won't say what he did but know that the people who run DealDash are caring honest good folks who work hard just like us and they really do want the customer to experience the best. Even if wrong or right, there's a way to handle situations and James is the best at it. He listened to what happened, spoke to the woman and made me feel like the only customer.
He should be the VP of DealDash, that's how good he is to me and others, and that's how that company grew to what it is, by the hard work and top notch customer service to each person. Bottom line, DealDash for the most part has great customer service and executives like James are behind the scenes making sure you get the best experience when your on DealDash. Go on today, buy some bids and win a new car or a $1500 pair of Buffalo skin dress shoes from Paris for a penny! I did and you can too. Try it!
Finally a Company Can Deliver Help On More Than One Industry
I do a lot of research ranging from A-Z. You would not believe the number of research sites I have login information on a spread sheet (well over 100). While I do confirm answers I get from one sight with other sites, it is so nice to have one site that I can start with that so far has given me 100% correct answers and or directions. Sitejabbbers.com will be advertised on all my websites and social media sites with my endorsement, that is how good I think they are.
I see feed back on the Internet that some think they scammers because they have paid their fee and are still waiting for an answer 30 hours later. I understand this could be possible but I have had to wait days to get answers from Microsoft and Adobe and other large and reputable companies. Yes I was frustrated and yes I called and complained to the companies about their "service", so I do not nor will not discount any customer complaints. I do suggest taking control of the issue and call them back tell them the problematic issue, they have not called you back, they could not give you an answer, etc and ask for a refund. If you paid with a Visa or most other bank cards, you have 30 days to dispute the charges.
You have all this power to legitimately control your finances and the only power sitejabbers.com has is to provide you the best service as fast as they can and maintain and constantly work to improve their reputation or they will not remain in business.
Last night I downloaded from Microsoft.com, Windows 10 Pro x64 and Office 365 x64 both programs took all night to download. Both programs were downloaded as x86 versions (x64 is 64 bit, x86 is 32 bit). As we speak Microsoft is re-downloading the proper programs and will install them per my guidances probably tonight.
The point is mistakes happen, customer service breaks down. Don't complain about it, take control of it, and then legitimately after a period of 2 weeks don't discuss it on this site, their other other sites that are more effective than this sight.
Finally you have the power to make or break any company by getting your thoughts out, so when they do great jobs like they have for me, advertise them and tell the public about their great work and your positive experience with their company, I will.
Donald H Goldwater
DHG Consulting
Like betting against the house..
Thus place is a cleverly wrapped con. Ser up for one purpose and one only.. And it ain't to make countless happy bidders that think they'll get a good deal and maybe save some $ and keep more of their s.s check this month.. u can bid and win but.. buy the time u BUY ENOUGH OPPORTUNITIES TO BID.
YOUR IN TOO DERP.. and.. they have a cap on all your bids. Impossible to chase your opponent away at 10 or 50 cent raises..
But, bet your sweet [censored] that you'll spend way more on buying the privilege to bid than what the item sells for.. huge fleecing operation here.. designed to make u feel like your win an auction any second now...
Don't waste your $$
It's a cam
Deal Dash
I was curious to see what Deal Dash was about as I have been seeing the commercials on television. I signed up for a FREE account and nowhere did it say that I would be charged. A few minutes after I put in my card information and opened my account, I was alerted that a charge of $30 was charged to my account. I did not bid on anything and this is not acceptable to be charged for something without knowledge. THIS IS HOW A SCAM WORKS!
Claimed loss: $30
Desired outcome: To refund the $30 that was charged to my account
This complaint has been resolved automatically due to user's inactivity.
The same thing happen to me but i was charged 36$. So how do i get my money back
Hi Russell, thanks for your comment! We're sorry for any misunderstanding. We do have a 100% Money Back Guarantee on your first Bid Pack. Please reach out to us at support@dealdash.com for assistance, we're here 24/7. Have a great day 😊
Unauthorized Charge
Hello I signed up for dealdash for the first time. Didn't even buy anything or make any bids, just scrolled through the items. Next morning was checking my bank account and saw I was charged $33? I don't understand how that happened, but I have since deleted my card from the website and would appreciate a refund. There should be something that very clearly states you'll be charged money.
Claimed loss: $33
Desired outcome: Full refund.
This complaint has been resolved automatically due to user's inactivity.
Unauthorized Charge
On Nov. 9, 2023, DealDash charged $30.00 to my account without my authorization. This occurred as I was merely following the system prompts to create an account - I did not bid on nor select a single item nor a bundle of "bids".
I want the money refunded to my account immediately.
Additionally, it would be appropriate to provide an answer as to why DealDash neither acknowledges their intent to charge nor prompts users with an "accept these charges" window prior to establishing the account.
This complaint has been resolved automatically due to user's inactivity.
Deal Dash charging PayPal account.
I went in to look at Deal Dash and it immediately wanted me to make an account before I could look at anything. I thought I was only linking my PayPal account. Normally if you're being charged, PayPal has a popup box stating what I'm being charged - this did not happen, and the next think I knew I was charged $30.00. I tried to email Deal Dash, but the email was returned as undeliverable.
Desired outcome: I would like my money back.
This complaint has been resolved automatically due to user's inactivity.
Bidding Process
It may not be illegal and an overt scam but bidders beware -- you should read everything on that site very carefully. In order to bid you must buy bid packages, usually around 13-15 cents per bid for packages of dozens to hundreds of them. But for some bundled items, especially in electronics, which can raise the buy-it-now value beyond even market rate, you will lose your bids if you don't win. So if you have spent several hundred dollars buying bids and the item was won by someone else for several hundred dollars, even if you won, you could well have bought part or even all of the bundle for less money. Even the buy it now for gift cards can have double the actual value. As I see it, I am better off at other sites like eBay and Etsy for items that interest me. I wish I hadn't tregistered for the site let alone bid for things.
This complaint has been resolved automatically due to user's inactivity.
buying bids
I went on the deal dash site today, morning of 8/12/2023 just to check it out and the next thing i knew they charged my pay pal account $30 for buying bids. I dont use this site and i never intended to buy any bids i was just looking into maybe using the site. I never intentionally purchased bids I am a senior citizen 73 yrs old and not at all familiar with how these things work and made a mistake today.
Desired outcome: $30 refund to my pay pal account or other method of reimbursement.
This complaint has been resolved automatically due to user's inactivity.
Sign up "fee"
I signed up for deal dash and when prompted I added my PayPal, not thinking I would be immediately charged 70$! I thought I was simply linking my account! Your page is misleading, it never took me to a page that said "review your purchase" or anything! Or even that I was being charged money! I'm panicking now because I don't have that kind of money to waste!
Desired outcome: Refund please!
This complaint has been resolved automatically due to user's inactivity.
DealDash Customer Reviews Overview
One of the most common praises among DealDash reviews is the excitement and entertainment value provided by the auction format. Users often mention the thrill of the bidding process, with each bid incrementally raising the item's price and extending the auction time. This makes DealDash not just a shopping platform, but also an engaging game that adds an extra layer of enjoyment to the online purchasing experience.
Many users also commend the extensive range of products available on DealDash. The platform features a diverse assortment of items, from high-end electronics and gift cards to practical household goods. This product variety ensures that there's something for everyone, enhancing the platform's appeal to a broad audience.
The 'Buy It Now' option is another feature frequently praised in DealDash reviews. This feature allows users who didn't win the auction to purchase the item at its regular price while refunding any bids they used. This innovative approach minimizes the risk associated with the auction model, making DealDash a more accessible platform for a wider range of users.
DealDash's commitment to customer service is often recognized in user reviews. Many customers highlight the company's prompt and helpful responses to queries and issues. This efficient customer support, paired with the platform's user-friendly interface, contributes to an overall seamless shopping experience.
Furthermore, DealDash's commitment to transparency is noted positively in many reviews. Users appreciate the detailed explanations provided about the bidding process, as well as tips and strategies shared to enhance their chances of winning.
In summary, DealDash is widely recognized for transforming online shopping into an exciting and potentially rewarding experience. Its innovative auction model, diverse product offerings, and dedication to customer service have earned high praise from many users. Through continuous refinement and innovation, DealDash is poised to maintain its position as a preferred online auction platform.
DealDash In-depth Review
Overview: DealDash, established in 2009, is an online bidding platform where a broad range of products are up for auction. The site offers an exciting and unique shopping experience, allowing participants to bid on items for the chance to buy them at drastically reduced prices.
Website Design and User Experience: The website sports a clean and intuitive design allowing for easy navigation. Categories are clearly defined, and users can quickly view items up for bidding. The user experience is overall pleasant, with the website functioning smoothly without noticeable slowdowns or bugs.
Range of Products/Services: DealDash offers an impressive range of products categorized into major sections like Electronics, Home Decor, Fashion, and more. This scope enables users to find most of what they might be looking for, all in a single platform.
Pricing: To start bidding, users need to buy bids in packages, with each bid increasing the price of the item by $0.01. The initial cost per bid is higher compared to some other bidding sites, however, DealDash often offers discounts on bid packs.
Bidding Process and Rules: The bidding process on DealDash is straightforward, but it does require strategic planning. One unique feature is the "No Jumper" policy, preventing new bidders from joining after the price has reached $5.00. This reduces competition and increases chances to win.
Shipping and Delivery: A major advantage is its free shipping policy. The platform ships items nationwide, though delivery times may vary based on the product and location.
Customer Support:: DealDash’s customer support has a favorable reputation. Their service is described as responsive and helpful. They can be reached via email, and users report relatively quick response times.
Return and Refund Policies: DealDash offers a full money-back guarantee for customers unsatisfied with their first bid pack purchase, justifying their claim of a risk-free trial. They also have a clear return policy for items which are damaged or not as advertised.
Reliability and Trustworthiness: With over a decade in operation and millions of customers, DealDash has proven to be a reliable and trustworthy platform. They've gained the trust of users by delivering on their promises and ensuring auction winners receive their items.
Mobile App Experience: Available on both iOS and Android, the DealDash app offers the same thrilling experience on the go. The app design is clean and user-friendly, providing the same services as the full site.
Social Responsibility: Though no prominent social responsibility initiatives are highlighted on the website, the company is known to have participated in local community initiatives.
Final Verdict and Recommendation: DealDash offers an exciting and potentially rewarding shopping experience. As with all auction sites, there's some degree of risk, and you're not guaranteed to win. But with strategic planning, patience, and a little bit of luck, you could score some incredible deals. Whether you're there for the thrill of bidding or hunting for a bargain, DealDash is worth trying.
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3. Writing the Title:
- Summarize the main issue with DealDash in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with DealDash.
- Mention key areas of concern.
- Include relevant transaction details.
- Explain the nature of the issue.
- Describe steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
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Frequently asked questions (FAQ) about DealDash
Yes, DealDash is a legitimate 'pay-to-participate' online auction platform operating since 2009.
Yes, DealDash holds real auctions for a wide variety of items ranging from electronics to household goods.
Yes, all items auctioned on DealDash are brand new, unused, and come in their original packaging.
DealDash is a Better Business Bureau (BBB) accredited business and is recognized for its ethical business practices.
DealDash uses proprietary software to ensure that all auctions are conducted fairly and that every bid is accounted for in the system.
Yes, the reviews of DealDash you find online are from real users sharing their experiences with the platform.
Yes, DealDash delivers all items won in auctions directly to the winner's specified address.
Yes, DealDash maintains transparency in its bidding process and provides detailed explanations about the bidding process on its website.
Yes, DealDash operates with a valid business license, adhering to all necessary regulations and standards.
DealDash has been in operation since 2009, making it one of the longer-running online auction platforms.
DealDash has received both positive and negative reviews, but it generally enjoys a good reputation for its unique auction model and customer service.
Yes, DealDash has a refund policy. If you're a first-time customer and haven't won an auction, you can get a refund on your first bid pack purchase within 90 days.
As of my last knowledge update in September 2021, there were no high-profile lawsuits against DealDash. However, for the most current information, please check the latest online resources.
Yes, DealDash uses secure payment gateways to ensure the safety and security of all transactions on the platform.
Yes, DealDash adheres to data protection regulations and uses secure protocols to protect customer information.
Most discussed DealDash complaints
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