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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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Newest CVS reviews & complaints

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L
8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Tylenol #3 prices vary and MD order not filled as ordered

I was having severe back pain and saw my MD. He ordered an Xray & told me the lower spinal facets were inflamed. He ordered a round of cortisone pills and Tylenol with Codeine #3 on 07/17/2023.

Today, my MD asked why I didn't take the first order of 60. I told him the Pharmacist only gave me 14 pills on 07/17/23, 14 pills on 8/3/23, and 18 pills on 9/29/23 which equaled 46 pills.

He called the Pharmacist to find out why I wasn't given as he ordered which was Tylenol with codeine#3 30 X2? Today, 10/17/23 I received 60 pills.

Now for the cost. 14= $1.95 X2, 18= .59, and the 60 was $1.76. Why were the 14 pills more than the 60?

Desired outcome: I would like an explanation.

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J
4:18 pm EDT

CVS Overcharge for 90 day supply of finasteride 1 mg

Went to pick up medication and was told tht it was $200 and i explained that i always pay about $55 including tax. I gave them the insurance card so they charge me 1/2 a total 94.56. I went to a second csv pharmacy and was told that the insurance information is not in the system and that I was correct about the $55 charge. they said i would have to go back to the other pharmacy for correction.

I did and they said the medication for $94.56. They would not discuss any further.

i checked with two other pharmacy and there cost was about $40-60 for 90 day supply.

I need a re-embursement of the overpayment.

Desired outcome: I need a refund and would appreciate a response

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C
1:04 pm EDT
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CVS Pharmacist, flu shot

My wife went into CVS on Burnside Ave., East Hartford, CT 06108 to get a flu shot. The pharmacist had just given somebody a flu shot then went to take care of my wife without changing the gloves so my wife asked him to change his gloves, he made her wait 25 minutes after he took care of five other customers for the flu shot even though it was her turn next

Desired outcome: At least some kind of disciplinary action

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C
7:17 pm EDT

CVS Pharmacy 1550 South New Florissant Road. Florissant MO

Multiple complaints.

1. First a year ago I had covid and was written a script at urgent care. Went to drive up window and this cvs refused to fill it because I had touched it. I had to go to another cvs who did fill it. Cant they wear gloves? 2. Second when an antibiotic eye drop was ordered the pharmacy did not have it, but automated system kept telling me it was "in process of being filled" I finally got a real pharmacist on the line who said they did not have it and would not be able to get it for at least a week. I could not wait a week I needed then. So why cant your automated system say it is on back order instead of saying it is in process? 3. Tried to fill my trulicity this week and automated system kept saying they needed to contact my doctor for order. My doctor said he called it in on oct 3rd. Problem was it was a few days too early and was due to be filled today but I got another message saying it would not be available till dec 15! Today is oct 15. I had to call my insurance company to get it straightened out.

Desired outcome: automated system to say something on back order instead of "in process" automated system should not say the doctor needs to be contacted for order when he already did. staff wear gloves and mask instead of refusing to fill script.

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J
5:21 pm EDT
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CVS cvs scheduling issues

I was scheduled to receive a covid shot today. When I arrived at the day and time of appointment I was informed that the pharmacy was not open on Sundays. I was not informed of the pharmacy being closed and not notified until I arrived. I find this unacceptable and frustrated about this communication issue. Jim Presley [protected]@yahoo.com [protected] valley center, ks

Desired outcome: I would appreciate an apology for my inconvenience.

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3:28 pm EDT

CVS Pharmacy

On 10/13/23 went to pick up medications @ the CVS Pharmacy. Was told they weren't ready, come back in 30 minutes. Went back the 2nd time, they were not ready. Told us it would be another 1 hour. Went back the 3rd time, they were finally ready!

The staff is not trained well & some are rather rude! PLEASE do something to make things better! This is an ongoing problem!

Thank you,

Sarah Whitfield

John Scott

5331 Lester Street

Indianapolis, IN 46208

Desired outcome: Train people & hire more people!

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3:27 pm EDT
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CVS CVS Pharmacy Worthington Blvd Frederick MD

I have been trying to pick up my prescription for over three weeks. When I finally got a chance to get my prescription, I went to the store and was waiting in line. The pharmacy manager served the person in front of me then closed the window in my face when it was my turn. When I confronted the manager, he said it was lunch time and kept walking. The message I got was "We at CVS HATE our customers" so much that we close in the middle of the day! I have been to that store more than three times when the pharmacy was closed in the middle of the day! I am so done with CVS! You really do hate your customers and I will make sure everyone I know is aware of the way CVS treated me! I will also be complaining to my insurance company!

Desired outcome: I want my prescription today! I am out of my medicine in three days. If CVS does not resolve this issue I will get an attorney as I will have strong grounds for a lawsuit.

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M
7:46 pm EDT

CVS Flu/covid shots

Appalling customer service at CVS in Seabrook, NH. I scheduled flu/Covid shots for the family and for some reason my husband's didn't go through. So, per CVS app instructions, to cancel or reschedule you need to call the Pharmacy. I called the pharmacy and the pharmacist (BTW, the only male pharmacist at the store as far as we know - I can't remember his name) refused to help YELLING there was not he could do. I called back and asked for the store manager, Justin, but he was not in today. I tried calling headquarters and spoke with customer relations. She apologized for the unfortunate experience but to cancel the appointments I needed to call the Pharmacy back and ask to speak with someone else. SERIOUSLY! What kind of customer support is this? I am baffled with such lack of assistance

Desired outcome: Cancel appointment completely. I'll never be using CVS for ANYTHING from now on.

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6:44 pm EDT
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CVS Managers attitude

Saturday oct14th at 10:34 I received a call from the manager Tonka,he called to let me know he know I called corporate and wanted to apologize and fuss he know him and i don't get along i think that was very childish of him and wrong for calling me on my personal time and it wasn't about my medicine.HE WAS WRONG!Then he told me i need to stop walking around with so much hate in me and if I coming in again with a attitude he would refuse my medicine cause he is the manager and i told him I DARE YOU! Because it a free country I can say or act the way I want,he has something to say to me every time I come in the store and I'm tired of it,and for a manger he was wrong for call my phone this morning to start a problem it was uncalled for.

Desired outcome: I'd appreciate a response

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4:48 pm EDT
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CVS Wasted trips to pharmacy

Saturday, Oct 14, 3pm CDT

I am glad it's time again when I can change my Medicare Part D provider for next year.

After many years with AARP United Health Care Walgreens, I switched the Part D (drug coverage) to Aetna Medicare CVS Caremark. Nearly two years of hassles with the local CVS store pharmacy have convinced me that the price savings in monthly premiums are no bargain.

There are many meds that CVS and Caremark will not allow mail order nor even local delivery by an UBER-Eats type service. Many meds cannot be ordered online via their websites nor set to auto-refill.

I am bombarded with emails, phone calls and text messages telling me that a refill is possible on a certain date. When I go ahead and respond that they can do the refill, a day or so later another med is eligible. So I order that one. My wife who works full-time in Memphis tries to get to their pharmacy before or after her work commute and on weekends. Inevitably there will be a line at the drive-through. (Sometimes that is due to pharmacist meal breaks.) When it is her turn, they cannot locate the portion of my meds that was not filled on the same date as others.

That also happens when it was a med they do not keep in stock, so we must await an order from their supplier. She is told that my home phone or my cell phone will be called when it is found.

Caremark phone support is of little help, even when I get someone who can speak American English.

Desired outcome: Advise me how I can minimize wasted trips to the pharmacy, whether for refill pickups of maintenance meds or for one-time meds that my physicians have transmitted to the pharmacy from the laptops in their examination rooms.

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8:39 pm EDT
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CVS Pathetic Pharmacy!

What a pathetic pharmacy. After 3 weeks the Tempe AZ location still could not fill my kids prescription. One poor excuse after another. I had to call my insurance to ask if there were any issues. There was none. The medication had already been approved within a few days at most. So then why did the pharmacy lie about the delay? Since he came back home we transferred the prescription to the CVS in Target in Vernon Hills. After 1 week its still not filled. More excuses. Never again will we use CVS. Walgreens is our preferred pharmacy anyway. The only reason we used CVS is because its close to his school. Go somewhere else especially if you are in dire need of your medication.

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J
2:32 pm EDT
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CVS Pharmacy customer service

Store #7036 Bethel Street Clover SC, apparently a few minutes before their lunch break!

I needed to two GoodRx coupons as one of my mothers prescriptions was over $400. I was told I needed to to go to another window as they needed to completely redo them. As I went there I was told she and wouldn’t have time to do it before their lunch break so I would need to wait or come back later. Then she ran off and another person, with an attitude, came to help. I was to pick up 2 scripts that were to replace 2 that were called in the other day but she had 4 scripts. And the second coupon I looked up wasn’t for the any of them. I had a voicemail translation of the second set of scripts and I shared it with her. She was obviously annoyed and rude. Told me I would need to call my mothers doctor to get it sorted and; ‘well, we’re closing for lunch, well, a minute ago.’ That’s appalling! All that was required was to look at the dates prescribed!

You’re NEVER rude to a customer and you NEVER tell a customer that you are being inconvenienced!

I don’t know why CVS closes the entire pharmacy for lunch when they should be staggering their staff in order to provide customer service. Absolutely ridiculous!

Desired outcome: 1. Written apology from staff and management. 2. Stagger staff so someone is always available. 3. Mandatory customer service training.

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8:21 am EDT
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CVS Misdiagnosis and pressure to get flu shot

On 10/2/2023 I had a walk in appointment at the CVS on Main Street in Dunedin, FL. I saw Jaime Nereida. She diagnosed me with a sinus infection and prescribed me 7 days of AMOX-CLAV 875-125 MG tablets. She then suggested that I get my flu shot while I was there. I told her I was very reluctant to do that because I was sick. I have always been told NOT to get the flu vaccine while sick. She assured me that it would be fine as long as I have never had a reaction previously. I told her I have never had a reaction to the flu vaccine, but I have always gotten it when my health was very good. I felt very pressured by her to get this vaccine, but I agreed because I trusted her as a health care professional. I also suffer from severe asthma and Rheumatoid Arthritis, which she was well aware of. I took the AMOX as directed and continued to get sicker throughout the week. I kept waiting for relief to kick "after a few days" as she said. My breathing and coughing issues became increasingly alarming, so I visited the clinic at my primary care provider, Diagnostic Medical Clinic on 10/9/2023. I was seen by Keirsten Crabtree. I was very sick at this point. I was very afraid because I have been admitted to the hospital in the past with these exact symptoms. Ms. Crabtree was very concerned and immediately gave me a breathing treatment and a prednisone injection. She said I did not have a sinus infection, that I was suffering from bronchitis. She was appalled that I was given a flu vaccine.

I am now finally beginning to recover, after taking the four meds that she prescribed to me. I believe that not only was Ms. Nereida incompetent in her ability to diagnosis, but she was motivated by a financial incentive to give me flu shot. This is horrifying, and she essentially made me much sicker. I am pursuing legal action in this matter, so please accept this as a precursor to that malpractice action.

Sincerely,

Dina Prairie

[protected] [protected]@gmail.com

Desired outcome: Your prompt here says to state a desired outcome because "the company can't read my mind." That is a very condescending and unprofessional statement to make. Initially, I would like some type of response and explanation for my experience.

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8:26 pm EDT

CVS Minute clinic

I made an appointment for 10/12/23 for 8:40 am. It was for my Biometrics for my 2024 insurance. I was called in to the office by a Medical Assistant/Nurse. She handed me a mask. I did not put it on. She got all of the medical supplies ready and then asked me to put on the mask. I told her I mean no disrespect to you, but I am not putting on a mask. She then pointed at the door and said, you can sit out in the waiting room then. I told her again that I meant no disrespect to her but putting a mask on is like trying to keep a mosquito out with a chain link fence. She said there was a sign that said we had to wear a mask in the examination rooms. So I complied but was very disappointed. She did my finger stick in a very unusual place on my finger. I know this because I am a Certified Medical Assist. I am also a diabetic and have done several finger stick on myself. My finger was still bleeding after I got home, and was severely bruised. I would hope to think she did not do that on purpose. I have never had this happen with all the finger sticks I have taken. THERE ARE NO MASK MANDATES! I read the sign in the waiting room, it says we ask that you wear a mask. Asking requires a yes or no answer, not being told and refusing service. The Doctor I did see was amazing, I must say. WE THE PEOPLE ARE FED UP WITH THIS MIND CONTROL, NO COMMON SENSE AND NO FOLLOWING THE SCIENCE RIDICULOUSNESS! I would hope that in the future you, as a company will can reconsider this mask policy for it is breaking, We The People, Constitutional Rights!

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J
3:15 pm EDT

CVS Lack of med and lying about when med will arrive. I must talk to manager to avoid disaster.

Please go over my profile first from the year Iam with my CVS. I want you to see my history first. Then you will know how much med I get from this CVS. from September 28th 2023 the gave me half of my med for Lorazepam and the rest the Promised Next day, every day they promised for next day. Today is October-12-2023 and still don't have my med. Out all of my med this is the one needed the most and must have every day.

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1:09 pm EDT

CVS Changes ruined service

I had been using the same CVS in Target because the staff there was amazing. However, for whatever reason there were changes made that totally ruined the experience. All the staff that had been there had all the sudden been replaced, all of them. The new staff obviously was not even from the area, the prescriptions were not getting filled, they changed the rules on what and how they could fill things and so I went for days without necessary medications and I was told that I would need to call and remind them instead of the normal being texted when they were filled because I was on automatic refill. So not only were there new staff unfamiliar with the area, they also seemed unfamiliar with how to fill prescriptions and customer service was not pleasant, even though it was the changes CVS made that created this very poor customer service. Will never use CVS again. And maybe, just maybe - they'll stop destroying our natural resources from all the paper they waste on 2 - 3 ft long receipts that everyone just throws away.

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11:32 am EDT

CVS Filling of prescriptions in timely manner

My doctor submitted my order for my Clonazepam this past monday and it still has NOT BEEN FILLED YET and it is Thursday! Also, doctor submitted my prescription for Zolpidem tartrate yesterday morning and I called the CVS Pharmacy near my house in Cherry Valley, IL 2206 Barnes Blvd. Ph#[protected]. I called just a few minutes ago, at 10:00 a. M this morning 10/12/23 and spoke to pharmacist, who said she is working on orders. Said, "she is 2 days behind on filling prescriptions. And that she is the only one filling them"

I find it unacceptable that they don't prioritize the most important ones first! Why doesn't cvs provide better pay/benefits to attract more pharmacists? It is not the customer's problem! It is imperative the I get my meds filled quickly! They are controlled substances which can significantly affect my mental health! It is as if corporate cvs does not care about customers! Why don't you send some of your corporate people to help these local pharmacies out? I am extremely upset!

Desired outcome: I would like my CLONAZEPAM FILLED TODAY OR TOMORROW 10/13/23 AT VERY LATEST!!!!!!!! I WANT A RESPONSE TODAY FROM CVS CORPORATE! Not poor pharmacist working in UNACCEPTABLY STAFFED CIRCUMSTANCES!!

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11:05 am EDT
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CVS Refused blood pressure meds by pharmist because it was 9am thursday morning

Im following up to complaint S9490269 That was filed on Sept 14,2023 I have called your corp several times no response This matter was supposedly turned over to district leader Andrew who has not reached out several agenst has told me different things. Spoke with Laura on 10/12/2023 she said that my complaint was not documented correctly and she was gonna reopen the complaint and resend to right dept. I should receive a call back tommoorow

Was not sent over to district leader to call back. This is a serious matter that needs to be investigated ASAP.

S 949-0269

Georgette Prince

Desired outcome: Damages

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1:32 pm EDT
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CVS Customer service

Received a 40% coupon yesterday (10/10, expires on 10/11) and called customer service since it does not work. Rep was useless and could not resolve issue. Extremely frustrating.

Rep could not help and management all in meeting, how convenient.

I do quit a bit of shopping and should be treating much better than I was today.

You will be losing a great customer.

Desired outcome: would like problem resolved and be able to use what was sent via email.

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8:25 pm EDT
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CVS Pharmacy

I was refused service at 645 by the pharmacy team at CVS pharmacy . The pharmacy hours were not being honored by the employees. I was told that the pharmacy had to close at 7 and the staff was overloaded and had to off the clock I'm assuming at 7 and they needed time to clean. There were several customers already awaiting with myself several minutes beforehand and no one acknowledged our existence. When asked to speak to a manager a few more minutes passed and we were briefly addressed that this is CVS policy and if there's any issues contact corporate. That's absurd! I have been in surgery after suffering from life threatening I injuries and am in need of my post open medication and I'm now suffering for what?

? This is not fair and no apology will rectify the issue; considering the prescriptions were faxed and I have no way to take them elsewhere. Please note I'm considering legal action for your malpractice!

Emails only. Shirleena.[protected]@gmail.com

Desired outcome: An email with a resolution.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Phone numbers

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Website

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