CSX Transportation
reviews and complaints

CSX makes it impossible to contact anyone. In fact your largest concern is your shareholders and not the damage you are doing to communities surrounding your routes. Are your drivers unable to see residential areas, or do they intentionally blow the horn non stop ? Your refusal to be accessible to the communities above, even with something as simple as an online form is disgusting. I've lived in this home longer than you've been here, the train vibration is damaging my home, the noise is excessive and now, very often the constant horn blowing is causing injury to my job, as I work from home. I will never recoup the cost you've taken. - FED UP in Elwood, IL.

on oct. 30 One of your trains blocked our crossing from 12:10 p.m. till 3:28 p.m this is the only way in and out of our place of business. Not only does this block our customers out, but also if we have a fire or one of our employees would need a ambulance neither could get in.I do not believe csx wants this kind of liabiality on its hand if we lose a building or worst someone loses their life because we cannot get medical help to them. The law says 15 minutes on blocking tracks unless broke down. the reason this time was no train crew that is a good reason. if it happens again we will be sending a bill for loss revenue!

The City of Homestead has railroad tracks within the City of Homestead at the below locations that are not being maintained. Residents are complaining about missing asphalt between the tracks, materials are sticking up between the railroad tracks, large dips between the tracks, rough when driving over the tracks. Vehicles are being damaged by the unmaintained tracks. Please advise who they may contact for assistance.

Railroads are located between Intersect

Between NW 10 Avenue & NW 9 Ave SW 296 St
1 Between NW 10 Avenue & NW 9 Ave NW 15 St
2 Between NW 10 Avenue & NW 9 Ave NW 8 St
3 Between NW 10 Avenue & NW 9 Ave Mowry Dr
4 Between NW 10 Avenue & NW 9 Ave SW 4 St
5 Between NW 10 Avenue & NW 9 Ave SW 6 St
6 SW 6 Ave SW 2 St
7 SW 5 Ave SW 2 St
8 SW 4 Ave SW 2 St
9 Alley between SW 4 Ave & SW 3 Ave SW 2 St
10 SW 3 Ave SW 2 St
11 SW 2 Ave SW 2 St

We have some sort of double engine train idling outside of sales office of N.B. Handy Company @7437 Ranco Road, Henrico Va. 23228. The engines have LORAM LMIX-607. It has fire suppression tanks and appears it is being serviced. This could be serviced elsewhere down the spur where there is a dirt and gravel road that services the tracks away from businesses. Everyone in our office has a headache and is having trouble understanding customers calling in. There is no reason it should be parked here and shaking our walls during business hours. We had CSX designate this as a 'no idle zone' years ago. Please let us know how this will be handled.

Train engines began parking and idling in front of my 200-year historic old home in a Federal Designated Historic District 6 weeks ago after they were moved from another residential area that complained about the noise. The idling rumble noise is 24/7 with hissing brake noises is ruining my sleep. The diesel fumes are causing headaches and leaving oily film everywhere! This should be a public safety concern especially after they were moved because of the complaints about noise! There are other commercial areas they can park.

My complaint is the excessive noise of multiple engines, just sitting on the tracks at Erie Canal Rd and Heinl Dr in Terre Haute IN. This occurance these 2 engines, Engine numbers 5200 & 299, have been sitting here since Thursday (5 days). They have been constantly running the whole time and periodically they will idol higher and much louder for hours on end. This occurs all day and all night. At this specific point there is a house that sits within a super close proximity and the noise from said engines are heard inside the house all hours of the day and night. This creates sleeping issues with residents in the house including children, small children at that, that have issues with noise and constant waking and crying throughout the night. I'm not sure why they choose this location to park these engines, when there are local CSX stations. To be exact there is one station 1 mile away, another station 5 miles away and another 20 miles away. This is not the 1st time it has happened, as it happens multiple days a week. If this is a must for engines to sit in this area, they could move 20 feet to the north, where there are no residences or 1/2 mile to 1 mile south. One video is of the train and this noise was low idol and the other video is the close proximity to residences.

Location:

Tracks parallel to Mulberry St. Raleigh, NC

Diesel engines are stationary with no attached freight cars and are left idling for hours. Some days up to 8 hours or more.

This situation has been repeatedly reported. The exhaust fumes from idling engines makes the foul and is terrible to breathe. This must present a health hazard to neighboring adults and children.

Please at least change to location of idling engines from time to time.

Thank you

I called to find out why a train had stopped and was blocking a section of Jacksonville. The guy on the phone was a complete idiot and told me that the train had a flat tire and they had a helicopter out there flying cars over the train.

What am I supposed to do with that? Flat tire? Helicopter shuttling vehicles over the train?

All I wanted to know was how much longer I was going to be delayed for work, since I was already late. Instead I get a pathological liar who has no respect for the public to be honest. If he doesn't know how long the train will be blocking us, he should just say so. Yes, I can turn around and go a different way and take another 20 minutes, but if it was only going to be another 10 minutes, then I would wait. Instead I get a guy lying and I cant believe a word he says with this fabricated story.

There was a train engine idling for days causing no sleep Labor Day weekend from Friday until Monday at 3 am. No sleep! We called and emailed SEVERAL TIMES. Now it is 2 days later and it’s back! The train is in an old section of Elkridge MD before the rules for distancing and noise, so it is like less than 50 feet away from our bedroom windows. It’s hissing and making a loud pumping noise and is literally rattles the windows. This is NOT ok. There has to be another spot that these trains can stop for shift changes or other operational issues. If I don’t get a resolution To stop this, I will be reaching out to hire ups and will be calling constantly and escalating until I get a resolution. We have work and I have a 4 year old granddaughter. NOT OK!

I live in St. James place; which is off of Garden St. The way trains sit on the track and block people is ridiculous. I work in the Imenson Business Plaza and had to be late to work because the train blocking my way on Garden St.; which stopped me from connecting to Imenson St. I understand that trains have to run, but when they sit idly for a long length of time is unacceptable. Please take this problem seriously. I have lost one job before due to the train blocking me from getting to work on time. other than that my work was impeccable. Now I have gotten a job even closer to my home and I still am having the same problem. The train set idly for 10-15min that I know of before I had to travel to US1 to take 295 to Pritchard Rd. to get to work. Please keep the trains from sitting idly, and keep them moving.

The train has had the crossing blocked now for literally 45 minutes now. Still blocked and train is sitting still. It’s a 2 lane road and no option to turn around for traffic. They block this road off backing up and pulling forward without ever clearing the crossing for traffic. They do this EVERY day. There’s no option for an alternate route to get to my house.

There has been a locomotive idling 68 feet from my bedroom for 3 nights now, I live in a residential area in Brookston Indiana and the noise from this locomotive is preventing myself and my family from our right to enjoy the quiet and peaceful enjoyment of our property. I have contacted CSX at least 6 times in the last 48 hours to ask when this train is going to be moved or shut off and have not received an answer yet. When the air compressor on the locomotive starts up (at least 3 times every hour) the noise is loud enough that we can't even hear the TV in our living room. Nor are we able to sleep in our bedrooms! There is no reason that this locomotive needs to be running constantly for 3 days and counting now. The temperature outside is in the mid 70's so the engine does not have to be running to keep the engine from freezing and the track is straight and level for several miles in each direction so the engine does not need to be running to keep the brakes activated. If this locomotive was parked 100 yards either up or down the track, it would not be parked directly in front of anyone's house and would not be interfering with anyone's quiet and peaceful enjoyment of their property. Please do something about this before I have to investigate litigation.

It is a frequent occurrence of trains stopping on the tracks at the extremely busy downtown Cartersville, GA. And it frequently happens during busy times of the day. Today alone it has happened twice to my knowledge; once at midnight and once at noon. This daytime stopping congests the already busy area. I have previously had serious issues with this also. As a home health nurse I was actually completely blocked from getting to a patient. In those situations it can actually be a dangerous situation. Please fix this issue/ potentially dangerous situation ASAP. I cannot see why a train needs to come to a complete halt for so long.

This crossing is destroying my cars. It is probably the worst I have ever seen. If something is not done I’m going to send you a bill for damages and repairs. I can not believe you’ve let one get this bad. It’s bad enough that you block our roads at ridiculous ours every day. And then when you do get to cross it tears your car up.

Thanks,

Robert Webb

[protected]@hotmail.com

A train runs behind my house and I live near an intersection, therefore I understand a reasonable amount of noise is to be expected.

That being said the noise created by the trains is excessive to say the least.

All day and NIGHT these trains run at very high speeds enough to shake to the house and sound the horn 6 or 8 times when approaching the intersection. They do not exceed the legal length of time they can sound the horn but do it repeatedly.

It is so bad that I can't sleep, watch tv, have a conversation without pausing or yelling. Al least 2x a week there is a train parked behind the house and it will sit there and idle for hours on in (sometimes all day and into the next). The constant idle, hissing of air brakes, and the periodic horn blowing is unbearable.

I don't know why they sit out there so long, perhaps they're using this as a maintenance area. It is not, it is a residential area. Purchased this house 35 years ago and it was a little annoying but has gotten progressively worse the last several years, intolerable.

This is affecting my mental health. I can't sleep, every night all night they run honking and shaking the house. I have a handicapped daughter who also is affected by this. I even listed my house and was going to move to escape it. But when someone looks at the house and a train comes flying by (and they invariably do) with all the noise they hear and vibrartion they feel they wrap things up pretty quickly with a "well we'll think about it". So I'm stuck here.

It's annoying when outdoors but I can handle that. It should not affect my quality of life indoors.

I'm asking that CSX look into this and possibly install sound barriers or do something to reduce the noise.

I have made several complaints before and have never received any response. I am asking that you please respond and at least let me know why this is necessary.

I would like to complain about a CSX driver who almost hit my car while driving on Route 27 N in Davenport, Florida. The driver suddenly turned into the right lane to exit on to Route 4 heading East. The Truck had Tennessee plates 220330T and another set of numbers DDRZ 604121. This happened on Tuesday 01/18/2022 around 5.30 P.m.

The CSX boys are still at it with their greetings to their loved ones and CSX has refused to address this issue, or they have and we are receiving retaliation. Thea are not construction warnings, as no other trains are blowing their horns.
Date: Thursday, 09/30/2021 (Multiple times)
Time: 6:00pm, Headed: Northbound
Time: 6:25pm, Headed: Southbound
Time: 8:35pm +/-, Direction unknown
Time: 9:10pm +/-, Direction unknown

Date: Wednesday, 10/06/2021
Time: 3:23am, Direction unknown

The location is about at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. The location is a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop. I don't want to elevate this, or get someone fired, but we have a right live without this noise.
Thank you.

The CSX boys are still at it with their greetings to their loved ones. Not quite "A shave and a haircut, 2 bits", but close.
Date: 09/28/2021
Time: 7:45am
Train: Southbound
Location: About at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. We are a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop.
We have complained about this for years, but no one seems to care, or no action is being taken. It shouldn't be too hard to solve.

I am staying at an hotel that is better than most and CSX puts their employees in this hotel and disrespect the others that are staying here. If I wanted this kind of disrespect I would have stayed somewhere else. There is clearly a size differential to other vehicles but why would you have a how's my driving sticker on my CSX vehicle btw which is a prestigious company and you bully everyone and on top of that take a chance on damaging company property. My cousin works for CSX and I will definitely bring this to his attention. On the issue itself the driver takes up 3 parking spots just to get closer to the door which is in front of the door where no one else can park, but there are plenty of spots not in front of the door only 20 feet away to avoid damage and the inconvenience this driver had fir the fellow American much less the CSX reputation.

I filed a complaint about 2 weeks ago regarding a "Shave and a haircut, 2 bits" horn blast at 4:38am in Ravena, NY 12143. I don't have the complaint number, but I believe it was for Friday morning, August 27, 2021, involving a northbound train. This is not a construction warning. A week later, Friday morning, September 3, 2021, and probably the same time it was 3 blasts, then 2 blasts, then 1 blast at least 15 or 20 times. I think the train was southbound, but I am not sure. The train seemed to be traveling at normal speed, so I don't think it was construction related. This morning, Friday, September 10, 2021, at 4:43am regarding a northbound train it was 3 blasts.
They blow the horn during the daytime at the Little League Park and the Village pool. We have neighbors who work nights and don't need this.
The location is about at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. We are a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop.
My next step is to notify the FRA, PSC or any Federal agency that regulates unnecessary horn use.
I know this is a long note, but I am a light sleeper and cannot get back to sleep for most of the morning, and I am a very senior citizen.
Thank you.