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1.8 68 Reviews

Zumba Complaints Summary

12 Resolved
46 Unresolved
Our verdict: When using services from Zumba with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Zumba reviews & complaints 68

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5:13 pm EST
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Zumba zumba dvd order

I order the zumba fitness dvd set on the internet site
On feb 14th for my daughter for her birthday, it is the 27th of feb she still has not received it yet! They deducted the monies out of my account though and I requested faster shipping as well! Although
I love the dvds myself and thats why I bought them for her thinking it would be a great gift she would enjoy she still has not received them yet. They give you a phone number to call however you cannot ever speak with a live person all automated! And when going to track order status site, it gives me no information.
I feel like im being ripped off and I would suggest to anyone if your going to order only order off the infomercial thats how I ordered my dvds for myself originally. This is very poor customer service, I have no idea where the dvds are I ordered and yet they were fast to deduct the money out of my account. Very dissappointing. I dont know how a company can advertise you can track your oder when it is virtually impossible to track on line, and there is no live customer service rep most of the time to speak with it seems only when the commericial is airing. Not fair!

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danielle kearney
Henderson, US
Apr 07, 2013 8:39 am EDT

while putting in dvd the lady stated on the toning dvd that it would be a part using a chair how ever i dont have that. is that a separate dvd?

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richstep103
, US
Nov 20, 2011 8:30 pm EST

Ordered product that should have been charged $19.95 twice plus shipping and handling. They sent additional products and to date we have been charged in excess of $130. This company is underhanded and I would encourage everyone to stay away from their ordering scams.

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claudia muller1
88001, US
Mar 05, 2011 12:34 pm EST

I order the zumba workout it should be 3 payments of 19.95 and 12.95 shipping and the charged me the total of 146.11 and still not received my order.The zumba sticks is annouce to be free and they charge me for them too. Then i could only talk to a automated machine could not speak to anyone.

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RICHARD BLEVINS
Cincinnati, US
Sep 16, 2013 5:46 pm EDT

MI NOMBRE ES RICHARD BLEVINS MI TELEFONO ES [protected], YO ORDENE DVD Y YA SE COBRARON Y NO ME A LLEGADO Y TODAVIA SE SIGEN COBRANDO DE LA TARGETA BOY A HABLAR COM MI ABOGADO.PORQUE SIENTO QUE ME ESTAN DEFALCANDO.QUIERO NOTISIA PRONTO.MI EMAIL ES RICHALADA16@AOL.COM ESRERO NOTICIAS PRONTO YA SE HAN COBRADO 60 DOLLARES, Y LA COMPRA FUE POR 39 DOLLARES.

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8:27 pm EDT
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Zumba crderedharged for more items than i o

Company information:
Zumba
10303 Norris Ave
Pacoima, California
United States
Phone: [protected]
zumbafitness.com

Ordered product that should have been charged $24.95 twice plus shipping and handling. They sent additional products and to date we have been charged in excess of $201.00. This company is underhanded and I would encourage everyone to stay away from their ordering scams.

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may2641
, US
Sep 26, 2012 9:33 am EDT

Yes, same here. I ordered the 3 payment of $19.00 and they took$54.00 out of my account. And that was only my initial payment. I called the same day they deducted the funds and I ask to have the funds replace and cancel the order but they said they could not do that and that i would have to send it back myself and pay my own return shipping!
They are very misleading stay away from them.

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damn madd
Dallas, US
Dec 21, 2010 3:33 pm EST

THIS COMPANY IS SCAMMING EVERYONE WITH THEIR CHARGING MORE THAT WHAT WAS ORDERED. I AM SUBMITTING THEM TO THE CONSUMER FRAUD DIVISION AND THE BBB FRAUD

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damn madd
Dallas, US
Dec 21, 2010 3:32 pm EST

This is very true. I only ordered the 3 payments of $19.99 package and they added dvd's to my intial order and charged me $62.80. I have not even opened the package and they refuse to allow me to return it to them. THIS COMPANY SUCKS AND IS DEFINITELY UNDERHANDED AND SCAMMING CUSTOMERS!

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8:43 am EDT
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Zumba fraudulent charges

Ordered product that should have been charged $19.95 twice plus shipping and handling. They sent additional products and to date we have been charged in excess of $130. This company is underhanded and I would encourage everyone to stay away from their ordering scams.

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Momoffive2009
Kenai, US
Sep 15, 2011 7:12 pm EDT

I meant to mark the above comment as helpful sorry I clicked the wrong button.

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Momoffive2009
Kenai, US
Sep 15, 2011 7:07 pm EDT

Zumba Fitness is a joke. I gave my credit card information for a one time payment of about $90.00 plus 15.95 for shipping my call was disconnected right after they obtained my credit card information, when I called back I could not get a real person. I called the customer service line and they said that they couldn't cancel the order or give me a total price charged to my card because they couldn't see my order in their system but I could call back around 2 am my time or else my card will be charged the final amount and shipping would be around 6:00am their time, then it would be too late to cancel. I was also charged up to 80.00 more than I agreed to. But she couldn't give me a total or cancel my order... I highly suggest folks stay clear of this ordering site it seems like a scam to me...

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4:50 pm EDT
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Zumba unauthorized charges

I visited the Zumba site on 08/10/2010 and ordered the Zumba combo cds. The price was 59.99 plus shipping and handling. I paid by credit cared 74.00 for this order and received it in about 9 days.

On August 18th, Zumba billed my credit card again for 32.90. I have not ordered anything else from Zumba and want my money back. I did not give them permission to bill my card for any additional items. This is fraud and I want my money back. I've spent 5 days on the phone trying to call and the never have spoken with a representive yet. They need to be stopped.
Leslie D. Jackson

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9:25 am EDT
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Zumba never recieved products

Ordered the cds and magazine-everything. My card was billed, i got an email saying products were sent and I STILL havent recieved them. Sent them THREE emails and NO ONE has gotten back to me. My card was already billed fifteen days ago! Im very upset, because they are quick to get your moner but when it comes to fulfilling their end, ? What happened? I wish I wouldve done my research first. Can someone please tell me what to do? I still want my products, but if i dont get them or get no reply-is there a way to get my money back? Who can help?

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Gilda P. Grasparil
Jersey City, US
Aug 22, 2011 1:52 pm EDT

I ordered the products on the 14th of August & as of now I have not receive the products as informed during the telephone transaction. I answered your TV ad & called as indicated; I agreed to pay in full using my credit card; was informed that it will be delivered within 3 days & as of now NO products receive. I was not given any tracking # at the end of the transaction; I was just instructed to check the status thru website or call [protected]. I attemped to check the status but failed - RESPONSE NO RECORD of order under my name - yet you billed my credit card 2x. I called my credit card co. & I was informed ZUMBA charged me 2x for the amount of $105.80 on the 15th & 17th. WHY SO? Another frustration, I could not speak to any customer service . I need to speak to a live person, not an automated voice. You may call me at [protected] & have the operator page me. GILDA

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Gilda P. Grasparil
Jersey City, US
Aug 22, 2011 1:43 pm EDT

I ordered the products thru telephone (answering the Tv ad); agreed to pay in whole w/ free shipping & handling & was informed that it will be delievered w/in 3 business day. @ the end of the transaction, I was not provided with a tracking or order #. I attempted to track it several times following the direction, but failed. I called my credit card & was informed that ZUMBA posted 2 bills - 1 was on the 15th & the otehr one was on the 17th of $105.80 (2x). WHY I was charge 2x? The other frustrations I could not get nobody (live person) to talk to - why? This is rediculous. I need some help & Iwanted answers to my questions? Thank you Gild tel# [protected] (have ht eoperator page for me)

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2:37 pm EST
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Zumba gave credit card info to other companies

Tried to order Zumba Fitness by phone. After they take your information for the order the automated system tells you about some vitimans that are $24.95 and $4.95 for shipping and the machine says say yes or press 1 to order... There is no way to say NO so they start charging your card for these every month... I had to cancel my card and file a claim with my credit card company. Love Zumba but this is a RIP OFF BIG TIME! DON'T BUY THIS PRODUCT AND GET STUCK WITH ALL THESE THINGS YOU DON'T WANT

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sandy65
Junction City, US
May 31, 2013 1:43 pm EDT

Account charged over $40.. Zuma Dvd set never sent. Impossible to contact seller or shipper using contact information in confirmation emails. Order number is13190520502299479H. Paid through Realypay.

Copy of confirmation email:

www.realypay.com

Dear Sandra Clay :

You have succeeded in paying for your order. We will inform the seller as soon as possible. You are expected to receive goods within 3 to 10 working days. Please prepare for the receiving.

Order tracking
Processing time :[protected]:23:08
Product details:Quantity(1)X Zumba Fitness DVD Set price:34USD
Payment method:online credit card payment
The cost of the goods:34
Freight charges:8
The credit card holder:Clay Sandra L
The last four numbers of the credit card:6528

The reason why you get this mail is that you are already one member of the registered merchant shopping site, the realypay.
This mail is sent out automatically by realypay. Do not reply directly.
contact us if any questions or suggestions arise.
Realypay, the professional third-party payment platform, guarantees your payment and supervises merchant's behaviour.
If it is your first time making payment on realypay, we welcome your further knowledge about us through the following link:
1.Explanations on the discrepancy between the money for your purchase and the money deducted from your account.
2.Consumer Protection
3.Shipping
4.Return and exchange policy
5.Payment Modes
6.Details of the date of receiving a refund
7.How to apply for a forced refund?
Merchant are monitored by us to reply any questions on the customer service platform within 3 working days. Those who refuse to do so will undertake severe sanctions.
Hope our service will make your shopping a happy experience.

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whatever#22
boston, US
Jun 28, 2011 11:22 pm EDT

I was scammed from the beginning. I called on Sunday and ordered this product. I thought I was getting a deal but I was wrong. People if you order this product DO NOT SELECT THE FREE SHOPPING FOR JUST 15.95 go the other route. Because all you are paying is them and you don't get the product right away. it comes a week and a day later. So I went to bed bath & beyond and I came across the same product for 1/2 of what i paid for online. So I canceled my order just for them to tell me that they can't stop the order and that it was my problem. So now I have to wait to the product( which i paid extra for) to come to my home just so I can refuse it just to lose the shipping and handling fee. I'm not saying Zumba is a bad product No I'm saying the company is a ripe off! Bed bath & beyond was 59.95 go buy it there and save yourself the headache! THE CUSTOMER SERVICE SUCKS!

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lvmy4kd
, US
Apr 12, 2011 5:54 pm EDT

i was gonna order and put my info in but didnt hit the summit button but they still took it out so i returned it, they told me i had to pay the shippin and hadlin so they didnt give me back my full refund...THEY ARE RIP OFFS...

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Bednar
Mehoopany, US
Mar 25, 2011 3:40 pm EDT

Made an order, the product never came. Was charged on my credit card. They said I would receive forms to list a refund. They never came. You can't talk to real people. They sent my order to an address I sure never gave them, or so they say. This has been going on now for almost 3 months. Still no product, no refund paperwork, no customer service. AVOID

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dan-ee
Cincinnati, US
Mar 05, 2011 1:15 pm EST

omg i just ordered this & i think they are going to charge me for two kits bc i messed up the first one and called back to order what i wanted ! i wish i wouldve read these complaints before ordering :((

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claudia muller1
88001, US
Mar 05, 2011 12:28 pm EST

I am very dissapointed, How can they ripped you off like that, I order Zumba it should have been 3 payments of 19.95 plus 12.95 shipping and handling, and I was charged 146.11 try calling no answer justa stuped ship machine. the toning sticks are supposed to be free, and they charge you for them too.

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tx49
TEM, US
Sep 08, 2010 8:42 pm EDT

I had similar problems! When you order online, they don't show you your shopping cart before you pay for the stuff so you can approve it before spending. They charged me for TWO kits instead of one. Then, it took me a long while to find their customer service phone number (which is nowhere on the receipt they give you - a BIG CLUE to their scamming mentality!), and when I found it, I couldn't get through for days! There were many other problems with them, but the bottom line is - THEY'RE NOT A REPUTABLE COMPANY THAT IS ETHICAL IN ITS BUSINESS PRACTICES.

WATCH OUT is the best advice I can give!

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pamstep006
Midlothian, US
Aug 17, 2010 4:31 pm EDT

I had the same problem. Not only did I continue to be charged, but I sent the supplements back and now they claim that they didn't receive them. Unfortunately, I didn't keep my postal receipt and cannot prove that they were sent back. Now I cannot seem to get them to stop billing my card. I have been billed over $120.00. I am not a FAN !

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pamstep006
Midlothian, US
Aug 17, 2010 4:30 pm EDT

I had the same problem. Not only that, but I sent them back and now they claim that they didn't receive them. Unfortunately, I didn't keep my postal receipt and cannot prove that they were sent back. Now I cannot seem to get them to stop billing my card. I have been billed over $120.00. I am not a FAN !

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11:04 am EST
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Zumba have not received - it has been two months.10-06-09 shipped on 10-30-09

ordered 4 zumba dvds on 10-06 09/said they where shipped on 10/ 30/ 09 havent heard a word from them.have written then two times.still havent heard from any one.would like to know if i am going to receive the dvds or my money back of 48.90.

please respond

lorena e. grant

address is 784 parker farm road
buxton me.04093

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me again
, AU
Jan 08, 2010 8:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

they are now costing 3 easy payments of $49.95 (direct quote from their add) and many people never recieve their dvd's at all- be glad you didnt get stung worse than you already have for a bunch of badly copied 20 yr old cd's copied onto dvd

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1:17 pm EDT
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Zumba damaged product

My name is Ghada Mohsene and my e.mail address is; [protected]@yahoo.com. I orded ZUMBA LATIN WORKOUT $ DVD SET on April 11, but I did not recieve it yet. And when I call the tel # you have on your site, it says "this phone # in has been teperarley disabled. I don't know what to do to trace my order and I really need your help.

Thanks

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Dionely ReYes
, US
Aug 28, 2023 8:33 pm EDT
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Every time I call to cancel my membership as a Zumba instructor- no one ever answers. I emailed Zumba to cancel my membership and they continue to charge me for months!

I request to cancel in May 2023 and it’s now August 2023 and I’m still being charged.

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Shivalina
Pacific Grove, US
Jun 06, 2023 1:37 pm EDT

I have been trying to cancel my Zumba and Strong Nation membership for a month.They put you on hold and never answer. They never return your call. Canceling a membership should not take so much of my time every day.

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Carla Dale
, NO
Sep 15, 2019 7:12 pm EDT

Hi,

I know about a instructor who has said to his clients he is no longer a ZIN member. He still has a Zumba class in Oslo. I would like to know if I tell Zumba.com his name and the training center he works for It would be anonymously or he will know it? He was a college and I don't want he could find out I did it.
Best Regards from
Carla Dale

Zumba Customer Reviews Overview

Zumba is a popular dance fitness program that has garnered a lot of positive reviews from its users. The program is designed to be fun, energetic, and effective in helping people achieve their fitness goals. Many reviewers have praised the program for its ability to provide a full-body workout that is both challenging and enjoyable.

One of the most commonly cited positive points of Zumba is its accessibility. The program is suitable for people of all ages and fitness levels, and it can be modified to accommodate different needs and abilities. This makes it a great option for anyone who wants to get in shape and have fun at the same time.

Another positive aspect of Zumba is its variety. The program incorporates a wide range of dance styles, including salsa, merengue, reggaeton, and hip-hop, among others. This keeps the workouts fresh and engaging, and helps prevent boredom and burnout.

Many reviewers have also praised the community aspect of Zumba. The program is often offered in group settings, which can be a great way to meet new people and stay motivated. Additionally, many Zumba instructors are passionate and enthusiastic, which can help create a positive and supportive environment.

Overall, Zumba has received overwhelmingly positive reviews from its users. The program is praised for its accessibility, variety, and community, and is considered a fun and effective way to get in shape.
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Phone numbers

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Website

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