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4.3 974 Reviews

Zulily Complaints Summary

23 Resolved
151 Unresolved
Our verdict: With Zulily's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zulily reviews & complaints 203

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M
1:28 pm EST

Zulily shipping takes way too long

Shipping takes way too long. First time using this site and ordered multiple items for Christmas gifts. One order finally came in yesterday. However, it was super cheap quality. It was a knitted scarf that was already unravelling and had a chemical odor. Zulilly did refund the money and gave me an additional credit. I am still waiting for the rest of my order and am dreading that the other items maybe a poor quality as well and I would be too embarrassed to give them as a Christmas gift.

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L. Watt
, US
Oct 28, 2014 11:27 am EDT

Zulily.com-This is the first time I have ever ordered from the website. I placed an order for a dress and sweater on 9/28/2014 . I have not received either item as of yet. The order status for the dress is out for delivery on 10/28/2014 and the sweater order states in process. It really shouldnt take over 1 month to receive items. I will never order from them again.

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M
1:11 pm EST

Zulily take your business somewhere else

Twice in the past six weeks I had the following experience: I purchased an item I needed and never received it. At the 4.5 week mark I inquired about shipping on the purchase (i.e. where is this item? I know it usually takes 3-4 weeks). At this point I was told that they are unable to fulfill each purchase and they are sorry for not notifying me (at all). This is very frustrating, what a waste of time! They sell you items that their retailers don't have in stock and then fail to notify you about it! So you think you got a nice deal and are waiting on a needed item that will never arrive. Take your business somewhere else! If this happened to me twice in 6 weeks on 2 separate orders, it must be happening all the time.

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Jill Daives
Llanelli, GB
Jan 06, 2013 9:22 am EST

Yes, same happened to me and within days of them not being able to fulfil the order, the very same item was being offered for sale - but this time 50% more expensive!

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N
10:27 am EST

Zulily I won't be ordering from them again

I ordered (and paid for) a pair of slippers and a pair of clogs for myself on 11/8. On 11/28, the order finally shipped. Too long. I understand what they're doing, and I love the merchandise and their prices, but to have to wait for over two weeks just for shipping seems extreme.

I won't be ordering from them again.

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M
10:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily no way to track an order and still have noy got anything mailed to me!

Tired of waiting for my orders, it has been way to long to have to wait and this company offers no way to track an order. I am fed up and either want my money back or my order shipped a.s.a.p! Not at all happy with the horrible customer service and the company's disgrard for prompt, friendly service. I will report Zulilly to the B. B.B. if I do not
see any positve results promptly. I will get the word out that this company does not stand behind their costumers.

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birdiewatcher
Rocky River, US
Mar 04, 2013 7:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bought wildflower/berry wreath...looked full and colorful .
Made in China. BIG disappointment. Flowers poor quality and sparse.Wreath looked lifeless and dull. Will buy "made in America" and shop local. Bummer!

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N
12:46 pm EDT

Zulily don't even bother ordering anything from this company

Don't even bother ordering anything from this company i ordered something and i still had not got it a month later so emailed and told them i was canceling. They emailed me back and said i couldnt cancel they tried to take money from my account but i had emptied it out before they could. Phone lines are constantly engaged tried near enough all day one day. Told them this would be the first and last time i would ever be ordering of this company again.

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O
2:29 am EDT

Zulily this is a wholesale website out of china

Beware of this website! So today I was shopping at zulily and they were selling clothing from orange zone inc. This is a wholesale website out of china. Zulily was asking 12 dollars for the sweater I was about to order, while the wholesale websites lists the price as 8. First of all wholesale clothing is usually cheap quality and second I can't believe Zulily is trying to make a profit by selling these types of clothes in the first place. I will take my business somewhere else!

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fighter one
, AE
Oct 15, 2012 5:54 am EDT

The best services I get for years And they caring About you as costumer this is Vacation international in dubai

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C
3:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zulily - its been over a month and I still haven't received my order

Terrible! Its been over a month and I still haven't received my order. I emailed customer service, and got a generic answer back saying "my order will ship in 12-16 days and I will get an email with tracking.. blah blah blah. When they sent that it was past the 16 days to begin with.. I order online a lot and this is by far the longest it has take to ship. Never again!

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S
11:20 am EDT

Zulily shipping costs are ridiculous, and the quality is horrible

At first I loved this site. I was ordering like crazy and referring tons of people. I earned $80 in credits from referrals. Two of the people I referred had major problems and now I feel responsible. One of the people I referred had her order cancelled after waiting over a month for the merchandise. Zulilly gave her a $10 credit, but she is pissed. The other person had to wait a month and a half for her merchandise to arrive and when it came a pair of jeans ordered for her daughter were in bad shape. The stitching on the seams was coming undone and the embroidery on the back pockets was unfinished. Zulilly credited her account $7.95, which was the shipping costs. They should have credited her card instead of store credit. Ridiculous! Then my nightmare began! A pair of boots I ordered fell apart the second time I wore them and now I’m waiting on an order for my daughter’s birthday that late shipping out. Today is her birthday, so it looks like it will not arrive in time :( Zulilly return policy is nonexistent, the shipping costs are ridiculous, and the quality is horrible! Better off going to TJ Maxx, Loehmann’s or searching ebay!

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5:44 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zulily - scam artists

I have placed 3 orders at zulily. The first one took a month to get to my home. The second and third I was charged for and then notified 2weeks later that my order was not processed and to update my payment info. My payment info was accurate after all they charged the cards. They are out of stock of most items. They falsely advertise cheap stuff to look...

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B
7:03 am EDT

Zulily zulily canceled my order for no reason

I ordered a dress for my daughter. They charged my cc right away and I waited 3 weeks for it to be shipped. It had finally been received by zulily and was supposed to ship out to me. All of a sudden zulily canceled my order for no reason! I called my cc company and they refunded my money but nowhere did zulily say there was any type of problem with my order. I won't be ordering from them again. The shipping times are ridiculous to say the least but I figured it was a beautiful dress so i'd deal with it but to wait 3 weeks for nothing is just aggravating. I will be steering everyone away from zulily.

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S
5:38 am EDT

Zulily I will never order anything from zulily again

I will never order anything from zulily again! I am still waiting on my items that were ordered back on the 30th of august. And when i e - mailed to inquire about the status i get an e - mail saying they had problems processing my payment. Hmmm, that's funny because i can see where they charged my account. There was an item that i was considering buying, but then when i did a search to see if i could find the item cheaper elsewhere i found that both target and walmart had the identical item for less. And i know they won't take almost 3 weeks to ship my stuff.

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zulily Customer Service
Seattle, US
Sep 18, 2012 9:55 am EDT

Hello,

I am very sorry to hear about your recent experience with zulily. We pride ourselves in providing world class customer service and when that doesn't happen, we take it to heart. So that we can review your order and answer any questions you have, please contact us toll free at [protected]. We are available Monday - Friday from 6am - 8pm (Pacific) and Saturday/Sunday from 6am - 6pm (Pacific). We can also be reached via email at service@zulily.com.

We look forward to hearing from you.

Best,

zulily Customer Service

ComplaintsBoard
E
7:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily never received items

I have four different orders that were placed back on July 16 and have never shipped. The promised shipping was 7 to 14 days. Zulily is notorious for long long shipping times. The also will not contact you when an order does not ship on time. You have to keep track of what your orders were, and constantly email them before you will get a response. I had to send three emails about one order before I finally got a response. The responses are all generic, and always say the same thing basically. "it's not our fault, we are having problems with that vendor". The last email I got said they were having problems with their international shippers. They are always having a problem with someone, but it's never their fault. I finally told them to take me off their email lists, since I have no further interest in making purchases through their website. I don't need the headaches.

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H
5:05 am EDT

Zulily be prepared to wait over a month for your order

International customers: be prepared to wait over a month for your order. I order from many flash websites in the states and this isn't a surprise, nor is it my complaint. For starters, the website charged my account and then claims that they do a "reversal of funds" within 72 hours, just to make sure you have the money in your account or that it exists (?!) and then charges your account again when the items individually ship. Wtf! Just take my money and send my stuff when it comes in like every other site! The reversal of funds never went through and after an hour on the phone with my bank, they completed an investigation and a week later (Over month after the initial transaction) my money was finally returned. Worst of all, customer service kept sending me the same email (In different words) telling me it was all to do with my bank and nothing to do with them and I had to deal with them charging me twice for all of the merchandise. At the end of the "investigation", it was them who never submitted the reversal. Fancy that. Secondly, when I finally received my package it wasn't mine, wrong packing slip and all. Are you kidding me? I'm now waiting for a reply from customer service so I can waste more time submitting a return and then waiting another month for my stuff to come. Never again!

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Mary kimbel
Thompsonville, US
Nov 01, 2012 10:14 am EDT

I am wondering about my on line order. Just want to know if it has been shipped out. Could you send me some info at my email
which is marykm@ace group.cc. thank you.

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K
9:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily horrible

I ordered school clothes for my 10 year old daughter. My total was 80.88 to begin with. I have now been charged 80.88 three times and have received only two pair of shorts that are women's size 11. Not only is my daughter a size 10 in little girls like I had ordered, they refuse to make this right stating they don't accept returns. I have had to block them from my bank card because they keep charging me over and over again. I have yet to receive the remaining ordered items however when I checked on my shipment it states that it has been delivered in New York. I live in Oregon.

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Update by kparks
Jul 18, 2012 2:52 pm EDT

Today they charged me for a 4th time!

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V
11:36 am EDT

Zulily if you want to take a chance, you'll in for a headache

Do not waste your money or time buying from this site!
1. They lost 2 packages of mine so far.
2. They often oversold and run out of stock after you paid for your items.
3. They sent me the wrong item. I got one bra size ee instead of a box full of children's clothing and shoes.
4. Costumer service really really really sux!
5. The price is not a great deal afterall. I found the same shirt at target for a cheaper price and I don't have to pay shipping.

If you want to take a chance, you'll in for a headache. Guaranteed!

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decheninbt
, TH
Jul 17, 2012 8:50 am EDT

This was my first time placing an order from Zulily for about $400 and was really excited to receive the packages since i had ordered a birthday dress for my daughter's first birthday but i was really really disappointed to know that even after two months, it never arrived. So i contacted customer care and gave her my order number and she said it was cancelled but had no idea why and said she would check and get back to me within 24 to 48 hours. After two days of waiting, i still didn't hear back from Zulily customer service. So i called again and this time they said the same thing. It was very frustrating because first of all my daughter didn't have a birthday dress, secondly the customer service was of no help to me and had absolutely no idea why it was cancelled or more, i wonder if they even understand the term "customer service" plus, i used my platinum American express card and i have never had an issue with the payments. Zulily caters to a lot of customers especially focusing more on moms and children, it is rather shameful and not acceptable if they are not able to pertain to peoples needs as promised.
If you would like to check with my order numbers, here they are #[protected] and #[protected] I am still waiting for an answer as to why my order was cancelled.
Best
Dechen

ComplaintsBoard
M
12:11 am EDT

Zulily I will say that they are a scam and a half

Horrible. Do not ever purchase from this site. I will say that they are a scam and a half. First of all they want you to give all your personal information when signing up just to view their page, second they will SELL the hell out of your name and address if you order anything from them. I got LOADS of junk mail sent to my email and to my home address that I would have never otherwise received. Third- their shipping takes FOREVER. I ordered two dresses for my little girl, one had a sun hat included. My credit card was immediately debited for the entire purchase plus shipping. I was under the impression that I would be getting my items within 7-10 business days. WRONG. I got ONE of the dresses 6 weeks later after a ton of calls to their lousy customer service department, then I got the hat to the second dress 2 weeks later- ONLY the hat. I called them up and really gave them a piece of my mind and I was told I'd be getting my second item asap. I did not get the second dress for another 3 weeks. 9 weeks? My little girl had pretty much grown out of these.

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K
7:58 pm EDT

Zulily they are charging me the second time around

I was skeptical about zulily, and signed up over a year ago but never used it. After having wonderful experiences shopping online with other places, I decided to give them a try because they had such cute items and decent prices for a poor mother and wife like me. I enjoy getting things for my baby girl, like I never really had, and with college graduation half a year away, I figured i'd just keep pampering her and she'd never even know what condition we were in before. Well... This was not pampering. I saw the delivery time. That wasn't really an issue. They delivered the items when they said they would (2 weeks from may 3th, today I got the items). My problem is what I got. I paid 70 dollars for all this. Shoes were adorable... Handkerchief top was adorable, but the shoes are slightly too big and shorts were absolutely too small! I have a very tiny 16 month old. She is wearing 12 month old clothing. The shorts were so tight on her that it looked like her legs would cease to have good circulation any second. They might fit a 3 month old, but not a 12 month old. Also, they charged my account 2 weeks later! I was explained to by a customer service rep that they put a hold on the account first, then charge when it actually ships. No where on their website does it say this for your own forewarning. Had I known about it, maybe I wouldn't have gone out and bought groceries, or helped my sister with her high school graduation :). Oh wait, maybe I actually wouldn't have ordered! Yeah, that's it! Now my account is over drafted, because they are charging me the second time around, not the first. I thought it had already cleared. Don't think i'll be doing this again. I'll stick to mainstream clothing stores online... Whose products I trust.

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kparks
salem, US
Jul 17, 2012 9:40 pm EDT

I had the same issue! So far I have been charged three times! They sent womans clothing when I ordered clothing for my little girl. What idiots! They also said they put a hold on my account and charge it when it actually ships. Oh and they don't accept returns!

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J
12:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily items for sale misrepresented

Description: My complaint regards the deceptive presentation of the furniture items for sale which I purchased from Zulily.
I am 70 years old and purchased a bureau and changing table on Zulily's website for my son and daughter-in-law who are expecting their first child.
Nowhere in the specifications did it indicate the furniture had to be assembled.
So a delivery was made of 2 boxes, one 70 pounds with the numerous pieces for assembly.
I would have never purchased these items had I been aware of the fact that I would need to put them together, especially since I could have easily purchased these items from Toys r Us which is close to my home.
Here is Zulily's response to my complaint
"Thank you for taking the time to contact zulily and apologies about the items. With furniture items, unfortunately due to the bulky nature of them, generally assembly will be required once they are received.
That being said, we would be more than happy to assist in paying for shipping of the items to your son so that he can assemble the items. If you would like us to do this, please follow up this email with his address as well as convenient times for UPS to pick up the items."

I am so upset to think they would want me to give a gift for my first grandson and expect that his father have to assemble it.

Zulily did offer a $15 store credit to my Zulily account. I told them the only thing I would find acceptable would be for them to pay for a handyman to assemble the furniture, or give me a credit for both the pieces and I would throw the pieces away and buy assembled furniture at the nearby Toys r us, or for them to take the items back.

The response was negative other than to find the lot numbers so they could approach the vendor to see if they could POSSIBLY be returned. At this rate my grandchild will be living out of baskets by the time he has furniture.

Adding to my frustration with Zulily is that when my order was confirmed on April 12, it indicated that I would receive a tracking number.
On April 21 I wrote customer service telling them I never received a tracking number.
Their response:
"Thank you for contacting zulily! Re: tracking number
Thank you for contacting zulily. We appreciate your business and will
respond to your email as soon as possible."

I never heard back until 5 days later on April 26 when I received an e-mail indicating that the bureau and dressing table were being shipped and on their way.

In conclusion my complaint is against Zulily for misrepresenting the item for sale in not stating that assembly was required and for the slow response to my inquires.

I have had to pay $175 to a handyman to assemble the pieces because I could never have done this myself.

In general their customer service responses have been very slow.

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Joyce melton
Danville, US
Sep 12, 2013 9:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Have not received my order, no email follow ups but money taken from my bank account

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S
8:51 pm EDT

Zulily the sales and discounts are completely made up

1. It took one month to get my order
2. All the clothes and products are cheap and most made in China and then sold by a private seller to make a profit
3. If you want to buy items like Zulily, wait for a month, and pay a small fraction of the price, buy directly from China via a site such as www.yoybuy.com. It's a little complicated, but worth it
4. Really, the sales and discounts are completely made up - do a price comparison - just another lie.

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12:41 am EDT

Zulily this company has terrible training, shipping and their policies are the antithesis of good customer service

I have never actually ordered anything from this site but I have worked in customer service at zulily for a short time. First off, they make a habit of advertising products hey don't have. They order just enough so they are sure they can sell out and not any more. As a result, customers end up ordering product that is not in stock.

Shipping is built around saving the company money at the customer's expense. Typically they send the order to the vendor who sends the order to the warehouse then the product is shipped out via UPS to a post office which ships via USPS to the customer's house (in a month...if they're lucky). If that sounds ridiculously complicated that's because it is especially considering that the customer pays for shipping.

As for customer service being horrible, I agree. When "training" me they crammed a week of customer service training into 1 day! Needless to say I had no idea how to answer customer questions when the time came to answer phone calls.

After a few weeks of being berated for 8 hours a day by angry customers I quit...and I'm glad I did! This company has terrible training, shipping and their policies are the antithesis of good customer service.

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gfgc
, PR
Aug 20, 2012 5:52 pm EDT

I'm a vendor and was planning to advertise my products with them. Should I do it?

Zulily Customer Reviews Overview

Zulily is an online retailer that offers a wide range of products for women, children, and home. The website has received positive reviews for its unique and affordable products, as well as its user-friendly interface and customer service. Customers appreciate the daily deals and flash sales, which offer significant discounts on popular brands and products. Zulily's selection of clothing, accessories, and home decor is diverse and constantly updated, ensuring that customers can always find something new and exciting. The website's mobile app is also highly rated, allowing customers to shop on-the-go and receive notifications about new sales and products. Overall, Zulily is a great option for those looking for affordable and trendy products, with a focus on women and children's fashion.

Zulily In-depth Review

In Summary: Zulily offers a unique shopping experience with a focus on providing a diverse range of products at competitive prices. The website is designed with user-friendliness in mind, and the company frequently updates its inventory with new and exclusive deals. While Zulily provides value for money and a variety of loyalty incentives, some users may find the shipping times longer than average. Customer service is responsive, and the company takes steps towards corporate responsibility. Overall, Zulily is a solid choice for shoppers looking for unique items and deals, though it may not suit those who need their items quickly.

Website Usability and Design: Zulily's website is user-friendly, with a clear navigation structure and an aesthetically pleasing layout. The site's visual appeal is enhanced by colorful images and a clean design. Mobile responsiveness is a strong point, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: The range of brands and products on Zulily is impressive, catering to a wide audience with different tastes and needs. Availability of sizes and options can vary, but the site regularly features new arrivals and exclusive deals that keep the inventory fresh and exciting.

Pricing and Value for Money: Zulily's pricing is competitive when compared with other online retailers, and the site is known for its frequent discounts and sales. Membership benefits include access to additional savings and exclusive pricing, providing good value for money.

Ordering Process: Placing an order on Zulily is straightforward, with a simple and efficient checkout process. While customization options may be limited, the site ensures checkout security to protect customer transactions.

Payment Options and Security: Zulily accepts a variety of payment methods, catering to a broad customer base. Payment processing is generally smooth, and the company upholds a strong data protection and privacy policy to safeguard customer information.

Shipping and Delivery: Shipping costs and options are clearly outlined, though Zulily's delivery timeframes can be longer than some competitors. Packaging quality is consistent, ensuring that items arrive in good condition.

Customer Service: Zulily's customer service is known for being responsive, with multiple support channels available. The resolution of issues is typically handled efficiently, and customer feedback and reviews are taken into account to improve service.

Return and Refund Policy: The return and refund policy is clear and fair, though some users may find the process less convenient than other retailers. Refunds are processed in a timely manner, and the ease of making returns is generally satisfactory.

Loyalty Programs and Incentives: Zulily offers a rewards and points system that enhances the shopping experience for frequent buyers. Exclusive member benefits and referral programs add additional incentives for loyal customers.

User Experience and Satisfaction: Overall, the shopping experience on Zulily is positive, with many customers returning for subsequent purchases. Testimonials and user stories reflect a high level of satisfaction with the site's offerings and customer service.

Corporate Responsibility and Sustainability: Zulily demonstrates a commitment to ethical sourcing practices and has initiatives in place to reduce its environmental impact. The company's involvement in community projects shows a dedication to corporate responsibility.

Innovation and Market Presence: Zulily makes effective use of technology to enhance the shopping experience and differentiate itself in the market. The brand has a strong recognition and continues to grow, reflecting its solid presence in the e-commerce space.

Pros and Cons Summary: Key strengths of Zulily include a wide product selection, competitive pricing, and a user-friendly website. Areas for improvement are the longer shipping times and limited customization options. The company's commitment to customer satisfaction and corporate responsibility are commendable.

Final Verdict and Recommendations: Zulily receives a positive overall rating for its diverse product offerings and value for money. It is particularly suitable for consumers looking for unique items and those who appreciate loyalty programs. Shoppers in need of quick delivery may need to plan accordingly. Tips for shopping on Zulily include signing up for the newsletter to receive exclusive deals and checking the estimated delivery dates before purchasing.

How to file a complaint about Zulily?

Here is a comprehensive guide on how to file a complaint against Zulily on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Zulily in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Zulily.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against Zulily on ComplaintsBoard.com.

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Zulily contacts

Phone numbers

+1 (877) 779-5615 +1 (206) 724-0500 More phone numbers

Website

www.zulily.com

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