This is a very unfortunate situation where anyone is in their full right to be upset about...
this is why the correspondance you send to merchants REGISTERED in order to prevent denial of reception by merchant.
if a merchant says that you have to cancel by email, do not, i repeat, DO NOT cancel by mail... it would be just the perfect excuse for them to decline the request due to unconformity.
in order to ensure chargeback right with your CC issuer... your request of cancelation MUST include:
- NAME (As shown on CC)
- CC# (yes, it is safe... as long as you dont provide them with expiry date and CVV).
- Request to Cancel