Menu
Zoxoro Customer Service Phone, Email, Contacts

Zoxoro
reviews & complaints

zoxoro.com.au
zoxoro.com.au

Learn how the rating is calculated

1.4 27 Reviews

Zoxoro Complaints Summary

3 Resolved
24 Unresolved
Our verdict: With Zoxoro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Zoxoro has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Zoxoro. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Zoxoro reviews & complaints 27

Sort by:

Newest Zoxoro reviews & complaints

ComplaintsBoard
P
4:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoxoro Products ordered and not delivered no return contact from company

I purchased 2 items from Zoxoro on the 11th July and recieved shipping confirmation on the 14th of July they stated that delivery was from 10 to 12 working days. When looking at the tracking the items have been stagnet for some time when the delivery time had passed it just kept changing until such time that there was no estimated delivery time anymore. I have sent several emails and made several phone calls leaving messages without any reply. The sad part is i thought being an Australian website that the items would come from Australia i guess not. All im looking for is to now get my money back.

Dear Paul Neely,
Your order has been dispatched.

You can trace your order online using the link below:
http://zoxoro.com.au/trackmyorder/?hash=019bd3ab35e367377de06dad18a73dec

Kind Regards,

Zoxoro.com.au

Read full review of Zoxoro
Hide full review
ComplaintsBoard
Y
4:55 am EDT

Zoxoro Horrible experience

I have placed an order with these guys and never got it! They gave me nothing but stress! Paid for my order over six months ago and still nothing! Zoxoro still has my money and it seems like they are not planning to refund me.
I spoke with them many times and it was terrible! These people are extremely rude and customer unfriendly.
I don't want to give up until I get my money back!

Read full review of Zoxoro
Hide full review
ComplaintsBoard
E
5:24 am EDT

Zoxoro Terrible company to order from!

Wish I read the reviews before ordering from Zoxoro! These people scammed me and stole my money.
When I went online and saw all the reviews I was shocked how many people were scammed and robbed by Zoxoro.
I have placed a big order and purchased many things for my new flat but nothing ever arrived. They did not respond to my messages and phone calls.
So I contacted my credit card company and opened a fraud dispute against Zoxoro! This fraudulent company must be stopped!

Read full review of Zoxoro
Hide full review
ComplaintsBoard
A
6:59 pm EDT

Zoxoro Refund never provided despite their 'Change of mind return policy'

I purchased some cocktail forks for my mother for Christmas online through Zoxoro in December. The reason I purchased them from Zoxoro was the fact they have a 'Change of Mind' return policy clearly stated on their website, which allows you to return a product you are not happy with and receive a refund (minus a 15% restocking fee).

I was disappointed with the quality of the forks, so contacted the Customer Service department who gave me the details of where to post them and so I could obtain a refund.

I returned the product in early January to them (and have the tracking number from Australia Post). However, I have not received a refund from them despite three emails and two phone calls.

Zoxoro have apologised for the inconvenience in not acting but have now stopped responding to me. They only have a voicemail so I cannot speak to their Customer Assistance department.

Read full review of Zoxoro
View 0 more photos
Hide full review
ComplaintsBoard
L
5:00 am EDT

Zoxoro Complete liars!

These people are liars! I placed my order and got a tracking number. Few days later it showed that my order was shipped and everything seemed fine, but weeks passed and nothing arrived, so I went online and asked Zoxoro about the status of my order. Spoke to different reps and one told that yes my order was shipped a long time ago and the second person told that it was never shipped. Their tracking system is a complete garbage and provides fake information. After weeks of waiting I still know nothing about my order! And last but not least, they claim that they are located in Australia, but they are not. They even lie about their real location, definitely not a trustworthy company.

Read full review of Zoxoro and 1 comment
Hide full review
1 comment
Add a comment
J
J
Julie Foai
, US
Dec 04, 2016 2:45 am EST

I have the same problem paid money and no package. I have now waited over a month and they dont reply. How do you get your money back?

ComplaintsBoard
R
6:48 am EST

Zoxoro The order was out of stock and the company still hasn't solved this issue

I have placed the order on www.zoxoro.com. I got the confirmation; the seller would process the order and inform me about the details. I waited the whole week and didn’t get any information. After 6 emails I finally received the response that the order was unavailable and they would try to order it from other vendor. I waited another 3 weeks and the seller again and again gave me some fake promises.

Read full review of Zoxoro
Hide full review
ComplaintsBoard
R
5:52 am EST

Zoxoro The seller kept silence within 4 weeks

I am so angry that I bought from the website www.zoxoro.com. I have ordered chairs from the website and within 4 weeks I didn’t get any news from the seller. After 4 weeks I finally received the email that the order was cancelled, because it was unavailable. I still can’t understand what this person did within all these weeks. I asked to return money back, but he again disappeared. I hope only that he will refund me, so I will wait.

Read full review of Zoxoro and 6 comments
Hide full review
6 comments
Add a comment
K
K
krp7
, US
Nov 14, 2018 3:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same story as everyone else. Paid $250 back in September (now Nov). Nothing has arrived and I can't raise anyone from customer service. Complete scam. I should have checked for reviews first. Lesson learnt. I doubt I will see that money again.

D
D
Diego F
, AU
Nov 12, 2018 3:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Purchased a highly toilet seat for my disabled parents, toilet seat had been in transit for over three months. We were promised a refund and yet nothing in any way shape or form has been received. I cannot believe the Australian government is unable to control these dodgy vendors for consumer protection

R
R
rain gauge
, AU
Nov 11, 2018 6:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

On the 12/12/2016 I ordered a rain gauge. After constant waiting and requests to track my order I finally received advice that the amount of $106.99 would be refunded, which it was, but on the same day, 11/2/2017 it was deducted again.

A
A
Alex Holewa
, US
Nov 04, 2018 9:40 am EST

Ordered tools in September 2016 for $481.98.
Money got refunded in February and the company charged my card again.

S
S
Steve999999
, AU
Nov 05, 2018 12:08 am EST

I purchased two security cameras from this website in Dec 2016. No goods and no refund. Stay far far away from this website.

A
A
Anne-Marie Mildwater
, US
Sep 05, 2018 7:20 pm EDT

Order placed over a year ago for a wall mounted hat/coat rack. First item was refunded after order was unadvisedly cancelled. Placed order again with order no: 3323876 and item never arrived and continual attempts to contact have failed. So damn rude!

View 0 more photos
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Zoxoro contacts

Phone number

+61 2 8006 7774

Website

zoxoro.com.au

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Zoxoro?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zoxoro Customer Service. Initial Zoxoro complaints should be directed to their team directly. You can find contact details for Zoxoro above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Zoxoro. Discuss the issues you have had with Zoxoro and work with their customer service team to find a resolution.