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1.6 326 Reviews

Zoosk Complaints Summary

46 Resolved
271 Unresolved
Our verdict: With Zoosk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zoosk reviews & complaints 326

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9:14 am EST

Zoosk fake people

This is the worst dating site ever! It's full of liars and fake profiles. I am a single girl and wanted to try finding someone using dating sites. But I totally shocked about Zoosk. I get tons of messages everyday from dirty men, risky and dangerous individuals. I don't reply on these kind of messages, but it does not help. And there is a big problem with fakes. Sometimes I write messages to good looking men, but I get only disappointment. All of them were not real. There are also people there who send you messages just for fun. Those are real people, but they have this strange sense of humor. They think that it is funny to laugh at desperate people. Don't take this site seriously. And one more thing. If you sign up to this site and give the site access to one of your social media profiles, they may make posts on your behalf on that platform. Also by signing up, users agree that all profile information is public. So don't be surprised if you'll find your private photos somewhere else. Well, users photos and personal details can be used in advertising. You should remember about that.

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Dmeo
, ZA
Dec 14, 2015 5:17 am EST
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Have now met two men on this scam of a dating site. I live in South Africa. One by the name of Ferrans Smith and the other one under the name of Kindheart. The first one eventually landed up by asking me to lend him a large some of money. Needless to say I told him to take a hike. He then became verbally abusive and used the most foul language. The second one declaring his undieing love for me and now also hinting at the money aspect. Both of these men also stated that they live in the same area as me and both turned out to be in different parts of South Africa. HOW CONVENIENT. Both stating that they do not have banking accounts in South Africa and both of them said they have lived here for a number of years. Very strange. Quite sure that these two men may have stolen someone elses profils and try to CON women out of money. Please investigate this and if I do not get a response I will not hesitate to take this matter to the Press.

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Dmeo
, ZA
Dec 14, 2015 3:55 am EST
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I definitely agree. Only a bunch of con artists on this dating site. Get to know you and then the ultimate request comes for money. This dating site should be shut down and banned

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R
9:14 pm EST

Zoosk its impossible to cancel authorized charges to my credit card

my e mail is [protected]@yahoo.com and i wanted to cancel 2 months ago even though funds were not available at time of renewal they waited and took it out when there was I want to cancel my substitution and would like a refund for October not a lot to ask after spending hundreds on subscription fees they make it impossible to cancel leaves me no choice but to cancel my card and get a new one what a hassle

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12:20 pm EDT

Zoosk online scammers

This site is full of male scammers who use fake pictures from other legit guys. If they look to good or say they have money RUN. They will text, call, email and sweet talk for a while until they need some money. Don't send anything and block them.

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Vicki Hall
, US
Sep 07, 2016 1:00 am EDT

I have try to contract the site its all crap have talk to guys which turn out be nothing but scammers . Have try to remove my profile with no luck . So sick of guys that try to rip me off .Then you think a guys are looking at you so you start to talk to them some of them come back sorry don't looking at you. I personally think I would really be own my own then to put up with crap. By the way if anyone ask me about on a dating site not to bother if its zoosk. I have 5 months left on my contract but are happy to just loss the money. I have been on the site twice and all the same guys are still on it what with it is cant find anymore pictures or cant make up enough profiles

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R
12:16 pm EDT

Zoosk blocking access to my account

The dating/social site zoosk is blocking me from accessing my account. This then keeping me from deleting my pictures and profile. You have to login in to do this and they say my account has been blocked by a zoosk administrator. No other way to contact them to delete or cancel the account. I can go on to the site by someone else, but can't access my profile unless i log in. And when i do . Blocked! ! This is a scam, if it was legitimate there would be no need to do this. This is there way to control flow to their site. Kidnapping peoples pictures and profiles to keep things looking like people just love advertising themselves on their site. Class action suit.

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sweetspice
New York, US
Aug 12, 2023 9:44 pm EDT
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Zoosk owned by Spark Network and many other dating websites has blocked me on every single one of them so I cannot use them. What recourse do I have? This is blatant discrimination for no reason! I disputed the charge when I joined because they would not help me fix some of the features that were "NOT " working on the website and now I can't go on any other dating website that they own. This should NOT be allowed in any way. What can I do to unblock this?

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ሮኣጆሪ ፈኡተፕቹዲ
, US
Jan 11, 2016 11:13 am EST

Exactly the same here they are wankers!

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R
1:38 pm EDT

Zoosk dating website fail, no customer support

When I tried to sign up, it "assigned me" the location of Dubai. I was unable to change this to my actual location. When I checked the FAQs, I was told that to change country, I would have to contact customer support. The catch is that there is no way to contact customer support. No email contacts, no in app chat or feedback, nothing. The website directs me to download the app. I get the impression that there are NO customer support people working for Zoosk. I feel sorry for those that paid money. I feel sorry for the investors. I feel sorry for me for wasting a half hour trying to get it tow work.

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5:13 am EDT

Zoosk inactive account

I am trying to make a complaint about Zoosk and for some reason the website wont let me. I met someone online and he asked for my email address and he emailed me, then I emailed him back but never received a response. I realised that he spent a good amount of money to send me an electronic gift to encourage me to respond. It doesn't make sense that all of a sudden he wont respond. I had deactivated my account cause I noticed he deactivated his account. And when I just went to reactivate my account, Zoosk is asking me to renew my subscription when it hasnt even expired yet. I now think my contact with this guy is a total scam and Zoosk just led me on.

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5:48 pm EDT
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Zoosk methods regarding the dating interactive process

To Whom It May Concern: The Zoosk company provides a dating platform for senior citizens that is very misleading and deceptive. They have taken my money after I had sent many complaints regarding the methodology being utilized in their dating platform. The Zoosk Company never responded to one on my many email complaints and continued to charge me for a service that was impossible to bring to fruition. The majority of the Ladies that were presented as candidates lived hundreds of miles away and for the most part never responded to inquiries presented to them regarding their personal profile and/or narrative. I have a record of the many email messages that were submitted to the Zoosk and all were ignored since all they were interested in was the acquisition of fees that were not approved by me. If Zoosk is going to provide a dating platform for seniors they should be required to respond to inquiries, complaints and feedback since they are being paid for this service. I would greatly appreciate a response to this formal complaint as it relates to the business practices of the Zoosk Company. I look forward to hearing from you. Thank you.

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8:47 am EDT

Zoosk scam

Hi,
i submitted my subscription on 11th September 2015, i just followed the instructions there but up to now i don't have access to my messages and i have sent numerous emails but still they don't respond and they have no contact numbers so what must i do or how do i get my money back. it says it can only take 3- 5 day if it is a bank transfer and that's is what i did. is this a scam or please some one talk to me. I can even send you the proof of payment.

regards
Jessica

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buphey
, US
Nov 03, 2015 8:59 pm EST
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You must call your credit card co. and explain the situation and then refuse any further payment to Zoosk.

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N
9:33 am EDT

Zoosk I have been blocked by administrator

I have 2 profiles a named Anne on my profile - and an email is: [protected]@yahoo.com - and I was paying member profile for 6 months and I have to pay about $ Zoosk, 00, 90 -AUD - and I also have an additional email but email is not a paying member -have: [protected]@yahoo.com
I totally forgot password 2 profiles - as I prepared to pay paying member profiles named email is: [protected]@yahoo.com when suddenly I received an email from Zoosk is all my Profile feature has been canceled from Zoosk, I had lost all the contacts of friends from Zoosk -
I tried to enter but were blocked Zoosk - and with a login notification from Zoosk Zoosk is I got ripped Blocked by administrator --I received support from Zoosk very slowly - all I get is the electronic letter from Zoosk
without the help I get back to my profile at Zoosk - and I also hear a lot of complaining about losing money account and lose their members paid for Zoosk
I hope to be back sooner my profile - Cars and Zoosk support fears because I've forgotten your password it
Sincerely thank
Looking forward to early help
Anne
This is all Zoosk apear when I login Zoosk with words :Please check the email and password.
The email address and password combination you entered is incorrect. Please try again.
And then I had forgot my password Zoosk sent these words : That email is not registered.
If you feel you have reached this message in error, please contact us.

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Ford man
, US
Jun 12, 2020 6:06 pm EDT
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I tried contacting Zoosk to get my account unblocked, but they refuse to answer.

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R
8:39 am EDT

Zoosk my profile has been blocked

Please help me - I has lost my acccount with my profile on Zoosk with my name Anne - I had put a visa with, 00, 90 $ UAD than, and I had used one months than on Zoosk, I have many my friends on Zoosk . Sincer your Zoosk has blocked me I can not go in Zoosk see my friends in there This is my email : [protected]@yahoo.com and my name on Zoosk Anne
I hope hear from you soon with your help
Thanks so much
Anne

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9:50 am EDT
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Zoosk filled with nigerian scammers

A year ago I was a paying member. I came across so many fake profiles! One man seemed to really be predatory so I wanted to see what would happen.First, he used stolen photos, second, fake kids photos, uses prepaid phone to hide what country he is from. Says he is an American but comes from Denmark. Works as a" Rich Civil Engineer."He can barely speak English and has terrible grammer. He sends fake flight plans for my state to come meet me. All of a sudden must go to Egypt on a big job, and take his two kids. While there he sends fake pics. All of a sudden " his daughter is hit by a car in Egypt, and...his wallet is stolen." He begs for $2000.00 for his dying daughter, and gets mad when I refuse. Of course I reported him, and sent all evidence to the authorities and...to Zoosk. His profile and stolen pics are still on Zoosk! Thank God I have a wonderful boyfriend now in my own city ( I met on my own.)Zoosk maybe in cahoots with dating scammers. They are a rip off.

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2:18 am EDT

Zoosk playing games

Fake 'views'. I was actually with someone I had met through Zoosk and had been with that person for a few days. When I logged on whilst that person was with me, it said that I had been 'viewed' by that person about 20 minutes earlier! Actually showed it to the person concerned and needless to say it did not go down well. Zoosk are notorious for 'playing games' with people and this is not the first time it has happened. On another occasion was actually on the telephone talking to an individual when it said that I had been 'viewed' by that person about 3 minutes previously. That individual had not been on line for 3 days as had been away and had not logged on. Various excuses are given by Zoosk when they eventually decide to answer the question raised and not generate 'automated' replies. Takes several attempts to get a reply that bears any resemblance to the question raised. Customer services does not exist.

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8:10 am EDT

Zoosk fraudulent activity & website function defective

I've been a member of the online dating website, Zoosk, for 5 months. The website is constantly shutting down every time I use it. They claim that the problem is only with android devices but it's been a few months and the problem is still not fixed. Also, Zoosk claims that a member is interested in you and when I message that person, they tell me that they didn't show an interest in me. I believe this website is fraudulent and unethical. I want my money back.

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6:05 am EDT

Zoosk illegal services

I paid for zoosk dating service because I though the messages I was getting were from real human beings, but the profiles were fake the pictures were fake or stolen and company made it seem that real people were sending messages to me. I will be reporting this to the cyber crimes unit of the fbi

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matt sattler
, US
Aug 26, 2015 1:19 pm EDT

Same here, I let my subscription run out. Amazingly 2 days later I get 4 messages. I resubscribe then no responses to my response. Way too convenient

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Julie Flaherty
, US
Aug 22, 2015 1:54 pm EDT

I believe the site is set up with false profiles and false people of course My experience with Zoosk has been very poor and false.

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Glapion Law Firm
Wall, US
Jul 02, 2015 4:39 pm EDT
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How do you know the profiles are fake?

ComplaintsBoard
J
7:54 pm EDT

Zoosk money scam

Have paid to be on zoosk dating website. Met a guy on there we started talking in the chat room after a couple of days he asked for my e mail address, then we were sending each other e mails on a regular basis. Until recently he was telling me about his work in contonou in the Republic of Benin, this went on for a few more e mails. He was supposed to be a global Engineer working in the Republic of Benin he has a big contract to do but now has asked me for $3000 dollars so he can finalise the deal. Then he would be retiring from his work and returning to UK so he can run his business from his London office. He wanted me to send a money gram with the cash, or do it by western union.
I have not sent him any money, I hope you can investigate this money scam for me as I would not like this person to do it to anyone else.
Awaiting your reply

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Kim Maree
, US
Oct 07, 2015 8:58 am EDT

My scammer, who groomed me for 3 - 4 weeks, was apparently a political analyst sent overseas on an assignment for approximately 3 weeks to a remote area where there would be no contact via regular mobile/cell phone. He apparently didn't discover that he would need a satellite phone until he got there. His dilemma was, to purchase the satellite phone would mean using his credit card, which he couldn't do for security reasons. He apparently .had the cash, but they wouldn't do COD because they were so far away. He then asked if i could pay for the phone ($750) so that we would be in contact for the 3 weeks he was away.
He tried a few different methods trying to get me to send the money, even asked for my bank details. I stopped replying after the 2nd attempt.
So indepth and elaborate was his story that it was totally believable, right up until he asked for money
I always wondered why it was so easy for people to hand over their hard earned money to almost a complete stranger. Now i understand..
Be careful ladies.

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M
2:52 pm EDT

Zoosk total scam-consumer beware

It cost $29.95 to join this site, but when one is purchasing the membership, this site hits you with

an activation fee of $24.95. If you go through paypal, then you don't have to pay for the activation

fee. The search feature has been crippled lately and the grid view is no longer available. That

means that one has to click next on every member from the search results. The carousel feature is a

joke. When a member wants to meet you and you agree, then to be able to contact this person, you

have to purchase coins and they are rather expensive. Some profiles on this site are fake, when

contacting them via the wink, an email is sent back to you from the fake profile stating"thanks for

the wink, why not send me a real email telling me more about you". I have complained to customer

service about the limited search feature and they have done nothing about it.

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2:21 pm EST

Zoosk cobrança

I am Brazilian, I live in rio signed up for zoosk intended to meet someone and you know what happens? paid one month used 20 days and in a few days zoosk fes purchases of more than two thousand pieces and know what it means? almost 2 thousand. Here in Brazil people work a full month 9 hours per day to earn a salary of R $ 700 and the actual zoosk charged me two million reais..Eu have to work three months to pay it ... I'm crying days without knowing what do to afford it I just do not have money and go on my bank tomorrow to cancel my card as the same has been canceled zoosk keeps buying coins in my name .. I'm upset write crying hope someone help me my email is: michellybduarte @ gmail.com

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10:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zoosk - scammers, fake profiles, automated chat requests

i signed up for zoosk in early november 2014. due to unexpected car repairs i couldnt become a paying member until the 1st week in december. this gave me some time to get to know the site a little. i understood that you couldnt see your messages until you became a paid member. the extra time also let me set up a very genuine profile that soon was receiving...

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2:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zoosk refund

Took out zoosk dating service for 1 month. Nothing but problems. Have complained to zoosk 3 times in 1 month and have cancelled my subscription. Zoosk blamed "anti spam" and "technical issues" for various problems. I live in major city and at peak time within a 20 mile radius have one member online. . . ? No support from the helpdesk when a refund requested. Do not use

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Helenann
, ZA
Oct 29, 2014 5:13 am EDT

I paid a 3 month subscription on 14 October, which has not been recognised. I have sent them approximately 8 emails but they do not respond.

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2:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk This is the second time that they noisy around in my profile and keep blocking them..

This really does not make sense for zoosk to single me out and block my account twice.. And im a paying customer.. They block my first account because I was blocking people that does not pertain to my profile and they were making rude comment to me.. Zoosk block my account they did not want to understand.. And thats what that is for if you are not interested.. So I had to create a new account and had this one for 3 or 4 months before they decide to block this on again I did everything right for so long now 10/16/14, this is the date that I was trying to pay again for another month and while I was on the phone with a representative.. Trying to pay.. They block me because I used the wrong credit card.. Now they say that I have to creat a 3rd account and at first they were not going to give me a reason until I demanded they told me because they have no right when I had not did anything wrong.. And I demanded to speak to the superviser.. And he said that for my troubles he would give two week entention beyond my next payment and sorry for the trouble but I have to create another account so.. I told him ok and that I would not have to go through this if they would just leave me and my zoosk account alone.. So when I went to create another account mind you I cannot use the same email I have to create another so I did... And I still had trouble creating a new account it like they are making it where I cannot be a customer at zoosk they are prejudice of me and always singling me out because of my preferrence on zoosk.. This is not right im suppose to have a preference this is what people are on zoosk for.. This is not right and I need someone to investigate this now.. And they told me to open another account but now they are trying to prevent me from opening another account... And why are the singling me out of all the millions of people on zoosk and they keep messing with my profile account and blocking me for every little thing that I do.. And this time believe me they really had no reason to block me.. All I can think of is because they are prejudice of me and my preference.. And my preference is my business not theirs.. This is not right... Dont they have lawyers for this type of thing..

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Zoosk Customer Reviews Overview

Zoosk is a popular online dating platform that has been around since 2007. It has gained a reputation for being a user-friendly and effective dating site, with many positive reviews from satisfied users. One of the most notable features of Zoosk is its Behavioral Matchmaking technology, which uses data and algorithms to help users find compatible matches based on their preferences and behavior on the site.

Many users appreciate the ease of use and intuitive interface of Zoosk, which makes it easy to navigate and find potential matches. The site also offers a range of communication tools, including messaging, virtual gifts, and a unique feature called "Carousel" that allows users to quickly browse through potential matches.

Another positive aspect of Zoosk is its large and diverse user base, which includes people from all over the world and from a variety of backgrounds and age groups. This makes it easier for users to find matches that meet their specific preferences and interests.

Overall, Zoosk has received many positive reviews from users who have found success in finding meaningful relationships through the site. While there are some negative reviews and complaints about the site, these are generally outweighed by the positive feedback and high satisfaction rates among users.

Zoosk In-depth Review

User Interface and Website Design: The user interface of Zoosk is clean and modern, making it easy to navigate and use. The website design is visually appealing, with a nice balance of colors and fonts.

Registration Process: The registration process on Zoosk is quick and straightforward. It only requires basic information and takes just a few minutes to complete. You can sign up using your email address or through your Facebook or Google account.

Membership Options and Pricing: Zoosk offers both free and paid membership options. The free membership allows you to create a profile, browse other profiles, and send likes. Paid memberships unlock additional features such as sending messages, seeing who has viewed your profile, and accessing advanced search filters. The pricing is reasonable, with various subscription plans available to choose from.

Matching Algorithm and Compatibility: Zoosk uses a unique matching algorithm that takes into account your preferences and behavior on the site to suggest compatible matches. The algorithm learns from your interactions and improves its recommendations over time, increasing the chances of finding a compatible partner.

Communication Features: Zoosk provides a range of communication features to help you connect with other members. You can send messages, likes, and virtual gifts to show your interest. The platform also offers a chat feature for real-time conversations.

Mobile App Experience: The Zoosk mobile app is well-designed and offers a seamless user experience. It has all the features available on the website, allowing you to stay connected and browse profiles on the go. The app is available for both iOS and Android devices.

Safety and Security Measures: Zoosk takes safety and security seriously. They have implemented measures to protect user data and ensure a safe online dating experience. The platform verifies profiles and provides options to report and block suspicious or abusive users.

Customer Support: Zoosk offers reliable customer support through various channels, including email and a comprehensive help center. They are responsive and strive to resolve any issues or concerns promptly.

Success Stories and Testimonials: Zoosk features success stories and testimonials from couples who have found love through the platform. These stories serve as inspiration and provide reassurance that Zoosk can help you find a meaningful connection.

Additional Features and Services: In addition to the core features, Zoosk offers various additional features and services. These include Boost, which increases your visibility in search results, and SmartPick, which suggests matches based on your preferences and behavior.

Overall User Experience: The overall user experience on Zoosk is positive. The website and app are user-friendly, the matching algorithm is effective, and the communication features facilitate meaningful connections. The platform provides a safe and enjoyable online dating experience.

Pros and Cons:

  • Pros: Easy-to-use interface, effective matching algorithm, mobile app experience, reasonable pricing, reliable customer support.
  • Cons: Limited features for free members, occasional inactive profiles.

Conclusion and Recommendation: Zoosk is a reputable online dating platform with a user-friendly interface, effective matching algorithm, and a range of communication features. It offers both free and paid membership options, with reasonable pricing. The platform prioritizes safety and security, providing a positive online dating experience. Overall, Zoosk is recommended for those looking to find meaningful connections in the online dating world.

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Phone numbers

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