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1.6 326 Reviews

Zoosk Complaints Summary

46 Resolved
271 Unresolved
Our verdict: With Zoosk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zoosk reviews & complaints 326

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Newest Zoosk reviews & complaints

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12:45 am EDT
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Zoosk unauthorised payment

I haven't been using zoosk for months and has receive an unauthorised payment being deducted from my bank account. I reported zoosk about this and has not heard from them. I went to the website and tried to stop their emails sending to me and there is no way it can be stopped. If you go onto the account settings and try to delete your payment method. It doesn't want to go off. I even went into the help and there is no input to delete the method. There is only positive input to keep you on forever. This is not a proper way to make people happy about this application. I find this as a scam and wish to have my money payed back into my account with immediate effect. Hope that i will get help this time as i never expected this shortfall to happen.

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Jeffrey Cooper
Chula Vista, US
Jul 08, 2014 2:05 pm EDT

On 5/15 of this year I was charged $54.95. On 6/09 I was charged $59.95 and on 6/30 I was charged $19.95. The charges never stop and when I ask the office to clarify these charges and I'm given nothing but nonsense. I just want the charged to stop but it seams there is no hope. I wouldn't recommend this website to anyone. Its a shame that even today there are companies still trying to rip you off and what"s worse, you don't get an explanation when you try to get some answers. Please stay away from this kind of business and their ### methods of ripping you off.

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7:58 am EDT
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Zoosk fraudulent

I keep getting things on my Facebook that I like zoosk and I have never been on this page for any reason I have been with my husband for 16 1/2 years I have never in my life been on a dating site this is causing a pproblem in my home and its all a scam .. pplease take my name off this site

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8:43 am EDT
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Zoosk deceptive billing

Zoosk charges a subscription fee, but then adds an "Activation Fee" on your bill at the last minute. Even after paying these fees, you cannot use most of the services on the site without buying "coins" which must be redeemed to access any specific information, open messages, or establish contact.
Zoosk arbitrarily edits profile pictures in a way that makes them useless. Zoosk does not provide a method to contact them directly, as they do not take real time calls, and specifically state that they will not respond to all complaints, requests for service, or inquiries.
This service is a rip off and should be shut down. Avoid them at all costs.

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Boo Jones
GILLES PLAINS, AU
Oct 15, 2014 11:38 am EDT

i have had my account hacked my name changed to hore 4 using...im very very upset id like it secured plz7

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4:46 pm EDT
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Zoosk withdrawing money from my account

My subscription was due to automatically renew so 4 days before that time I contacted Zoosk via the online dating account I had with them. I filled out the details for 'Cancellation' and promptly received this e-mail acknowledgement (titled "Subscriber request received: cancel"):
"Thanks for contacting Zoosk! This is a courtesy auto-response to let you know your support request (ref number given here) has been received.
While this message is from the Zoosk auto-response robot and not actually from a real person, rest assured that we've received your support request and have assigned it to a customer support representative.
Email support is reserved for Zoosk Subscribers. As a Subscriber, you can expect a personal reply in 2-3 business days or less!"
Note that they acknowledged they had received my request to CANCEL and they promised a reply WITHIN 2-3 business days or less! (their excalmation).
So what happened? It has been SEVEN DAYS since that e-mail and they have NOT REPLIED AT ALL but have TAKEN A NEW MONTH'S SUBSCRITION from my bank account. I have written to them again but, as before, NO REPLY.
And comments from others here that many odd things happen on this site are true in my experience, for example:
1. I received many 'matches' from Zoosk via Carousel (of woman who ZOOSK SAID actually WANTED to meet me) but when I paid coins to contact those women they seemed to have no interest. So I am left with no idea if these women were actually genuine.
2. It seems that most women cannot reply to messages sent to them! The women also need to pay a subscription but women are used to not doing that (next time i will not be born a man!) ... so why does Zoosk not recognise that fact and simply make its money by ripping-off (sorry, I mean "charge") the males?
BUT MY MAIN GRIEVANCE is that they have TAKEN my money even though they acknowledged my cancellation 7 days ago.
They need to be sorted out legally by the authorities.

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1:59 pm EDT
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Zoosk not verified members... email only

My name is lisa shrout olson and this is what happened to me...
This is dr. Andrew michael dean of newport beach, or so he says he is. His real name is andrew michael hernandez of corona, ca. He can be found on the dating site zoosk, where he is supposedly "verified. " he claims he was in the military, but does not go into detail. He claims that is where he earned his doctorate as a "plastic / reconstructive surgeon. " he also tries to gain sympathy by claiming that he is a widow. According to several accounts from other women on a forum associated with one of his multiple cell phone numbers [protected]) listed on callercenter. Org, he has gone by the name of dusty as an investment banker, and steve, he has also been found on craigslist.com (According to these other women) . This man goes through phone numbers like a pack of cigarettes! I am sure there are many other victimized women who have not come forward.

I trusted him thinking he was legitimately going to help me. He had told me that he could help me sell my jewelry on an auctioning website, where i would get the most for my money, instead of being ripped off by a pawn shop. At this point i still thought he was "dr. Dean. " meanwhile, i have been having issues with my right breast. I have breast implants and have been experiencing pain. Thinking he was an actual plastic surgeon, he had me send him pictures of my breasts. When we met in person two days ago, he performed an exam on my breasts and also my vagina. He is not a doctor! He sexually assaulted me. I did not give him permission to stick his fingers in my vagina and tell me whether or not i need vaginal rejuvenation. He also touched my daughter (22) inappropriately and was pressuring her to have breast augmentation from his surgical center in newport.

I took note of his license plate # and after he left i didn't feel right about the situation. I went to the police station and an officer ran the plates and verified that his name was not andrew dean, but actually andrew hernandez. I came home and researched him and found out all kinds of information. He was arrested this time last year for having possession of $10, 000 worth of stolen silver coins among other things. This man is a con - artist and a crook. He preys on women using dating sites. He has my wedding ring, my diamond earrings, and my heart shaped diamond necklace; estimated value $60 - 70 thousand. I'm just waiting on my appraisals in the mail.

I have filed a theft report, as well as, a sexual assault report. My police report number is f141920012.

My name is lisa shrout
Cellphone # [protected] if anyone has any info please report

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Roberta Parle
kings beach, AU
Aug 27, 2014 9:45 am EDT

To whom it may concern
Zoosk the dating company, takes money off your credit Card, When You mark not to any payments after this 1st Initial payment. They have no section at all to delete your
Personal Information. Please help to stop further problems.ITS A scam

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4:10 am EDT
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Zoosk fraudulent personnel

Allow so many scammers in without checking particulars. Many females are using porn star and model and other ' celebrity ' or notable person's pictures. A list of some of the abusers follows: names, emails, yahoo messenger id's, phone numbers etc.

[protected]@live.com
[protected]@yahoo.com
[protected]@yazcoo.com
[protected]@yahoo.com
[protected]@yahoo.com
[protected]@yahoo.com campbelljessica663
candusanan_esul
[protected]@yahoo.com cassandrawallace7
[protected]@yahoo.com> Catherine Hariton catherine14621

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10:36 am EDT
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Zoosk deliberately confusing joining process

I stupidly signed up for 6months at a cost of & pound;71.94 which is alot of money in my world... but the zoosk tricksters make the joining process confusing since they then offer coins at the cost of & pound;74.94...

****that's almost identical to the subscription amount. *****

So you may be confused to accept as you think the joining process is simply asking you to accept once more for something which is bundled in your original purchase.

I did not even notice until I checked my bank statement.

I complained about the service and managed to get my subscription downgraded to 1 month... zoosk are offering me radio silence and sending me email replies relating to my subscription downgrade. zoosk will try to frustrate you to giving up the fight. watch out!

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2:23 pm EDT
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Zoosk bad dating site

Please go online and read the many bad reviews before you sign up and give them your money for a subscription. I paid for a 6 month subscription and it was like throwing money away. They will also hit you a one time "activation fee"-25$ ! Cancelled the subscription which renews automatically if you don't cancel, and left the site after 4 weeks of surreal weirdness. Many people that are on there are not paying subscribers, so they can't read your messages to them if you show interest. It will show up on their end and then prompt them to buy "zoosk coins" in order to read/unlock the message. On your end you are also invited to buy coins so you can see if they read your message. You also get a badge on your profile that tells you "you're not popular" which can be remedied with you buying more zoosk coins. I found that a great deal of persons on there are most likely non existant and you wouldn't even get a reply and I sent out over 50 messages and got nothing back in 4 weeks. There have been many persons stating that they are mining facebook for pics and putting up false profiles - this I can't prove but there are many online complaints that have made this accusation. They also act like a big brother and monitor what you write on your profile and it is all "subject to approval" which can take a minute to all day depending on who is at the helm. So if you like authoritarian types that will read your every word then go for it. Forget about any customer service or them responding to any emails you send—won't happen. I sent 3 emails and got zero replies other than the standard "we received your email" - - I was "viewed" by over 400 gals in over 4 weeks and not one message nor were any of my messages responded to. I'm athletic in shape and my profile was tasty - - it's a business scam because nowhere in the site does it tell you that if you are not a subscriber, you cant receive or send messages—what's the point? Couple that with thousands of dead profiles that appear to be fictitious or are not even in the dating scene any longer and you got a weird thing indeed. Stick with match or pof — those sites are real and are self monitored - if you are a jerk to other members or your profile is in bad taste, then they will intervene and pull you down but you are free to write what you want without big bro lookiong over your shoulder. They will not refund. Don't sign up for these scammers.

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demtos
edgware, GB
Aug 26, 2014 9:42 am EDT
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I think Zoosk is a scam, i read somewhere that as a test a man sent out
500 messages and got next to zero replies and didn't get to meet
anybody.
For myself i sent out several winks and got similar replies from all,
along the lines of "tell me more about yourself" They all replied within
30 seconds. Trouble is none of them were online at the time! It's a
miracle?
I also sent Zoosk 3 emails queering things and never got any replies.
They also deducted £2 more from my account than they stated
in the email confirming my subscription.
FINALLY CANCELLING YOUR SUBSCRIPTION. NOT AS EASY AS YOU MIGHT THINK.
THEIR TELEPHONE IN THE UK ONLY DEALS WITH MESSAGES. NOBODY THERE TO
ANSWER YOUR CALL. THEY CLAIM TO CONTACT YOU BACK WITHIN 2 WORKING DAYS
BUT AS A PRECAUTION I HAVE CANCELLED ANY FURTHER PAYMENTS THROUGH MY
BANK.

IS ZOOSK A SCAM... I DEFINATELY THINK IT IS.

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demtos
edgware, GB
Aug 26, 2014 9:41 am EDT
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I think Zoosk is a scam, i read somewhere that as a test a man sent out 500 messages and got next to zero replies and didn't get to meet anybody.
For myself i sent out several winks and got similar replies from all, along the lines of "tell me more about yourself" They all replied within 30 seconds. Trouble is none of them were online at the time! It's a miracle?
I also sent Zoosk 3 emails queering things and never got any replies. They also deducted £2 more from my account than they stated
in the email confirming my subscription.
FINALLY CANCELLING YOUR SUBSCRIPTION. NOT AS EASY AS YOU MIGHT THINK. THEIR TELEPHONE IN THE UK ONLY DEALS WITH MESSAGES. NOBODY THERE TO ANSWER YOUR CALL. THEY CLAIM TO CONTACT YOU BACK WITHIN 2 WORKING DAYS BUT AS A PRECAUTION I HAVE CANCELLED ANY FURTHER PAYMENTS THROUGH MY BANK.

IS ZOOSK A SCAM... I DEFINATELY THINK IT IS.

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4:50 pm EDT
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Zoosk non readable messages

I paid for 1 months full subscription but have been unable to read ANY messages sent to me. After complaining many times the their "Technical Support" (the biggest joke ever) I was told this was part of the T's & C's I signed up for when I paid the money.and will not refund any money nor will they actually look at the problem to find a resolution. This all happened in the first 2 weeks of becoming a member. I am now contacting the credit card company to obtain a charge-back. It seems Zoosk are just a rip-off company and are not willing (or able) to fix what is really a small problem - with Zoosk it's profit before customers - and don't even think of complaining to them, especially Jason who seems to be wearing the corporate badge - he needs teaching what and who customers are

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6:21 pm EDT
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Zoosk terrible dating site

This site should have a class action lawsuit filed against them. Misleading and fraudulent. Don't sign up and don't give them your money because you won't get it back when you figure it out. I paid 95 for a subscription but i should have read all the bad online reviews beforehand. I had over 450 lookee loos in the first two weeks and not one chat or message from anyone and that was a red flag right away, and the problem is that if you are interested in a person, and that person is not a paying subscriber, they won't be able to read your message or contact you back or chat. So your love interest gets messages from zoosk to become a subscriber so they can respond to you. They offer "zoosk coins " that you buy so you can see if your message was read. Coins for sale for everything you need to do even as a paying subscriber. You will also have a permmanant badge on your page that says "your not popular" with a little meter in the red. Buy more coins to get "popular". Lots of complaints of "fembots" or persons that don't really exist on there, and i would say yes, that is the case with some of the profiles. There were several profiles that i swear were "bait" profiles to entice people to sign up. Bad customer service or i should say no customer service. They never replied to any of my emails, just the "we received your message and will respond " which they never did. Everything you write on your profile is subject to their policing before it gets on there - - felt like i was back in grade school. Weird and surreal navigating on the site. I should note that i signed up for plenty of fish after cancelling my subscription with zoosk and felt like i stepped out of a bad dream back to the living - - 5 stars for that site and top notch. . . Check them out.

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HikerWTF
, US
Oct 13, 2018 2:20 am EDT

I believe there are more fake people on Zoosk than paying costumers...or at least more people scamming than looking for a date...freaking crazy how many are false …..and it's as if they all have the same questions, and sooner or later they always ask for money for something

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Nikkifin
Shenandoah, US
Oct 24, 2014 9:32 pm EDT
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This is not free not even for women. False advertising all around

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8:17 am EDT
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Zoosk not working

I have been trying with Zoosk Online Dating but failed to even establish one single contact. I am not the best looking guy on the block. I give you that. But I have been on other oversees sites to know that even though I am not best looking guy, I was able to contact, chat and luckily enough to date a few nice women. Ladies even contacted me. But here at Zoosk, nothing. Absolutely nothing. I played the numbers.. I refined and customized my messages, improved my profile and changed my pictures a few times based on the advise of some friends. Still nothing. Not one dam thing. After a couple of weeks, I am convinced this site is travesty; a scam of the first order. I even saw on Jimy Kimmel show the site being advertised as "FREE". That is a joke. My advise to anyone out there: stay away from ZOOSK.

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6:13 pm EDT
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Zoosk text messages

I have been receiving text messages from your site stating that someone has messaged me on zoosk. These come in bull every few months and then stop. I have sent several emails asking for these to stop of which I get no reply. I do not have an account, I had one about 4 years ago which was deactivated. I want tees text messages to stop immediately and I want contact from zoosk to confirm that this will stop. This is causing upset in my relationship and I am about to seek legal advise if this continues.

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JohnAsWell
Melbourne, AU
Jun 09, 2014 1:37 am EDT

Zoosk Terms of Use: Termination by Zoosk. Zoosk may suspend, deactivate or terminate your account, ... at any time in its sole discretion, for any reason or no reason, without explanation and without notice.
Yes people "...for any reason or no reason."

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Cberranger
Woolloongabba, AU
Jun 02, 2014 6:58 am EDT

Zoosk is nearly 100% fake female profiles that immediately message you in baiting to signing up.

Do not under any circumstances use this website.

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1:27 am EDT
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Zoosk fake viewing, non readable messages and increasing membership

I would like to complain about zoosk . Not only did I subscribe for one month only and they took two months . They also add people to your viewing which you are not doing . This is morally wrong . One two occasions in the same day I had emails ( to my person email address ) claiming I was repeatedly ( almost hourly ) viewing people I knew on there, the reality was I had no reviewed either of them . Yet according to zoosk I was . This not far off stalking someone is morally wrong and creepy. It gives false hope to people . I had to email someone two days after they claimed I viewed them. I had never seen them before in my life . On the odd time I wrote a message, my messages were laced with rubbish such as amp£&: in between words, which makes things hard to understand and makes myself look stupid. Not something I would pay to have . Complaining is pointless they just ignore you or say a polite tough . To be not far off stalking someone or have someone stalk you on dating site is wrong and will her a lot of people into trouble . The reality is they have probably never seen that person yet they are fake viewing on an hourly basic . I have asked for my money back as the service was less than what it claimed to be . Yet was told no refund . No refund on taking twice the amount I stated was oy one month . The interest feed back is anything but positive . They need to be stopped

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scupp
Heathmont, AU
Jul 01, 2014 4:24 am EDT

Totally agree with you here as it is my biggest issue with these clowns. I've had to apologise numerous times to people interstate or just not in my search criteria because the site tells them I am constantly viewing their profile and they mine. I changed my profile description outlining this crap and they deleted it instantly but if you email to complain ( like I have a few times ) it takes days and it's always some ### response. I feel like some kind of weirdo cyber-stalker!

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2:34 am EDT
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Zoosk fake members

I'm a new to on line dating and I am very disappointed in zoosk. I signed up for other web sites with better results. I found the site to be a total waste of money. I will not recommend and I will post negative reviews of zoosk on line. If someone likes me on your site; you want to charge me more for to contact them after I paid for monthly membership/subscription. I believe the people you said that liked me were not real. I strongly suspect you trick people into paying for fake results.

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Kent_in_texas
Dallas, US
Apr 16, 2014 1:27 pm EDT

This is exactly what happened to me and they will not response to my email requesting a refund. This site should be shutdown!

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1:02 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Zoosk - fraudulent practice

I joined a dating site... Zoosk.. On december 7, 2013... Tried to cancel that same day as it wasn't what I expected... I thought I had 3 days to cancel and get a refund.. Monies were taken out of my bank acct by zoosk but not refunded.. Unable to contact zoosk... Closed weekends / line busy / fax tone.. 4 e - mails i've sent to zoosk since saturday december...

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7:23 am EDT
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Zoosk taking money

Zoosk dating site keeps taking two payments a month of $11.52 at the start of the month and $44.17 at the last quater of mount they have taken two months of four payments that are not autherised becauce I deactiveted my account in july they have take the amount of $111.30 and there has been no recipts sent to my email I went to check zoosk to see if I was regestide it came up with your profile has been deactivated would you like to reactivate so that means to me I don't exist in there system so why are the charging me I would like my money back asp or legal action will be taken my bank is investergating thank you.

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devarani
, ZA
Dec 08, 2014 6:12 am EST

Being billed monthly after several complaints

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keith1234
dewsbury, GB
Dec 30, 2011 4:19 pm EST
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Cannot cancell membership

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Ms. Cat
Chicago, US
Jan 05, 2014 4:12 pm EST

Zoosk - I canceled my account them Zoosk months ago. I just recently learned they are still charging my account monthly. I tried calling and sending e-mails. What can I do to make it stop!

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7:23 am EDT
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Zoosk scammer

i am a paying member of Zoosk. started talking to a man and became friendly on line he tried to get me to send money to him.o er a period of weeks he tried to gain my confidence and when i wouldnt give any money he wanted nothing to do with me.please try and rectify this problem as there are other women out there that might fall for this line.

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Tammy1962
Edinburgh, GB
Sep 27, 2013 5:29 am EDT

Thank you for sharing with everyone about your scammer .dating sights should make people aware of the possibilities of these scammers both men and woman learn to late after they have lost hundreds sometimes millions of pounds . Also their self respect, read on the u tube 419 scammers . Manny ask you to even pose for them naked whilst they actually take a photo of it . Then they black mail you with it . So be ware people . Read all about scammers fill your head with knowledge . Safe dating

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Tammy1962
Edinburgh, GB
Sep 27, 2013 5:16 am EDT

So come on zoosk why is it impossable to find your email address ? And when you finally do and send an email yoi cant be bothered answering, this is realiy frustrating . What sort of company are you running any way when you dont have email feed back ? !

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3:58 pm EDT
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Zoosk hijacked my 11 year olds facebook acct

my daughter is signed up with facebook, she is 11 years old. i have an email set up for her thru my name, i started receiving emails from random 'people' on zoosk wanting to meet her. after doing a forgot password link and was able to sign in on this website. they had all of her information with the exception her birthdate the month and day were correct but MY year of birth was being used. someone should shut this company DOWN. NOTHING BUT SCAMMERS! I WILL BE REPORTING THIS TO LOCAL SHERIFF AUTHORITIES!

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5:50 am EDT
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Zoosk unsolicited spam emails

On facebook I kept getting alerts from Zoosk, and everytime I deleted it, they kept re-appearing. I clicked on it to see what it was and if I could get it to stop. When I did, I realised it was a dating website asking me to enter all my details. I came straight out of it, and managed to block the notifications on facebook. Since then I keep getting bombarded with spam messages of people who have checked my portfolio, which I have never had or set up. I am a very happily married woman of over 23 years, and luckily enough for me my husband believes this is nothing to do with me. God knows how it must be for other people who may have some doubt in their relationships. I don't know what to do about it. I am worried about going into the Zoosk website to see about deleting it, in case it causes me even more problems. Is there anything else I can do?

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Lewi
Gloucester, GB
Jun 20, 2011 12:56 am EDT

This site is an absolute joke. I'm sent email informing me people have viewed my profile, then on the site profile page it says no has. Presumably they want me to buy in by sending out false contact requests. Steer clear! Do not send them money. This also applies to rudefinder.com and many others.

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Krimbless
, US
Jan 08, 2013 1:03 pm EST

Lets just say, if it seems to good to be true, it probably is. Lots of smooth talking, slick foreign men praying on females who are truly sympathetic to most peoples concerns.

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Gortuche
, US
Jan 04, 2013 3:51 am EST

It says free sign up everywhere but once you try to use it you find out you have to pay to even say hi.

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Jiberdaine
, US
Oct 24, 2012 6:05 am EDT

Zoosk not only controls and limits your emails, they also have many planted accounts there to attract you but to never respond to your emails. I've used DateHookUp and Plenty of Fish with no problem connecting with women and communicating with them.

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Kulchite
, US
Oct 08, 2012 10:26 am EDT

The website is not free and there are so many scammers on this website. There is not any existing form of validation on the identity of the website members.

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Bumbrowe
, US
Aug 22, 2012 5:31 am EDT

I read all the previous postings and I totally agree. It is definitely as close as you can get to be a SCAM. Will not repeat what others said. STAY AWAY.

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Vinclave
, US
Jul 20, 2012 6:04 am EDT

Zoosk search function never worked for me when I select ages below 28. If I enter ages 21 to 25, it only shows 28yrs old.If I enter 25 to 35 it only show 28 to 35. Zoosk has not posted an email for questions, so to find out what the deal is with their faulty search there
is only a phone # to call.

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Liepo
, US
Jul 19, 2012 5:11 am EDT

Zoosk search function never worked for me when I select ages below 28. If I enter ages 21 to 25, it only shows 28yrs old. If I enter 25 to 35 it only show 28 to 35. Zoosk has not posted an email for questions, so to find out what the deal is with their faulty search there
is only a phone # to call.

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Omze
, US
Jan 03, 2012 5:38 pm EST

Horrible site, fake accounts and you have to pay to talk. Stick to the 100% free sites like pof.com or jacobphilips.com.

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McCaptain
Freehold, US
Sep 07, 2011 4:14 pm EDT

Charged one of my checking/debit accounts to the max. with multiple withdrawals. I never had any any type of dealings with them. luckily the account had a minimum amount of cash in it. Bank reversed all charges and followed up on with their own legal dept.

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6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk fake and misleading services, members

I Signed up, for one month. I'm a PAID member. Many of the 'messages' I receive from men on the site are from NON-members, who only post a form-letter response with their email address or facebook name, or phone number. I skip over them, but then, I find a member and state I'm interested, find out he responds to this somehow, but ZOOSK now puts us both in a limbo state where we have to buy access in addition to the fee we paid to be members, or we cannot 'chat'. That is a rip off and misleading on their (Zoosk;s) part. If I paid, then let me have the service! I will pass plenty of reviews on this practice onto whatever dating site review places I can find. This is just plain bad business.

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Marley2
Marley2
, US
Oct 08, 2015 7:36 pm EDT

This man is named Jeff Bielling. He's on zoosk as jburn457. He uses online dating sites to cheat on women. Doesn't care who he hurts. He's cheating on a friend of mine here in Tallahassee and she's devastated. Steer clear of him!

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Derek Goodman
, GB
Apr 27, 2015 1:43 pm EDT

To whom it may corncern, my name is Derek Goodman and i recenley joined Zoosk online dating for men, they keep telling me to subcribe to recive messages via debit or cridit card. I do not know my card number i just want to see my messages that are sent to me. Can you please help me.

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Jackie halls
, AU
Feb 05, 2013 11:24 pm EST

I subscribed 2 zoosk using my credit card, money taken from my account but zoosk showing that I'm not subscribed

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Pissed User
, US
Oct 29, 2012 12:06 am EDT

This dating site has been stealing email addresses and automatically signing people up for accounts that have not chosen to do so. They appear to be stealing FB friends emails and automatically creating account within Zoosk without user permission.

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Dannydawgs
Delray Beach, US
Jun 30, 2011 10:09 pm EDT

I unsubscribed from ZOOSK because I didnt want to download their upgrade messenger and everytime I log on Im besieged with popups to download their product and keep responding no to no avail

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mina1212
banning, US
May 06, 2011 5:35 pm EDT

SAVE YOUR MONEY...do not fall for the Zoosk service...Many fake profiles and terrible customer service...

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rick2222
, US
Sep 18, 2010 3:53 pm EDT

Zoosk steals your money-I had to cancel my card to stop Zoosk charges! If you want to subcribe - buy a credit card at walmart put some money on it -thay way can stop payment anytime!

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Ticked in FL
Orlando, US
May 19, 2015 6:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm having the same problem. I have sent messages to at least 30 guys, winked at several and tried to chat and never get ANY responses at all. I'm figuring out that they are having me pay more money in order to get privileges that other sites give you when you become a member. The profile changes have to be "approved' and if you say anything negative about the site, they will ERASE IT, and approve the changes without your comments. Also, I had a full length shot of me in a strawberry patch and they blew it up to make it a close up and it was very grainy. I got frustrated one night because no one was answering and took ALL of my pictures off except the one of my dog. The next morning I had a message that my picture was not approved and they had removed my dog's picture. I just "verified" my cell phone number, which probably means that every time they text me with someone who "winked" at me or "viewed me" I will be charged. Oh, and when you scroll "next" over the pictures, even if you DON'T "view profile", it appears to the person that you viewed them. So all day I'm constantly getting messages saying the same people view me over and over, when all they are doing is scrolling through the pictures. It is definitely a RIP OFF. I have already cancelled my subscription, and am waiting for it to run its course. What a nightmare. I hope I am saving someone $19.95. I've been on several dating websites, and this is the only one I've been on that is truly a SCAM.

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CRC313
, US
Nov 01, 2013 10:38 am EDT

I am a paid member, but find that the bulk of women on there, are not! They have the ability to send one message. If that message does not have contact info in it, then they either join or the communication goes no further. I CAN'T TELL WHO IS A MEMBER AND WHO ISN'T! I would prefer to communicate with members only, but obviously they aren't going to allow that. This site is as crappy as match.com! They also must send out email addresses to mailing lists, because I am getting a lot more SCAM SPAM. I also was texting with a non-member and the 2nd day of texting she runs the "can you give me some money so I can purchase some medicine for my kid" scam. Was a local number, but was I now being scammed by a Nigerian? JUNK!

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kimaria
Nottingham, GB
Aug 02, 2013 9:17 am EDT

Omg that happened to me today they have taken my money but its saying my 3 digit number on my card doesnt work when i know it does but 30pounds has came out my account

Zoosk Customer Reviews Overview

Zoosk is a popular online dating platform that has been around since 2007. It has gained a reputation for being a user-friendly and effective dating site, with many positive reviews from satisfied users. One of the most notable features of Zoosk is its Behavioral Matchmaking technology, which uses data and algorithms to help users find compatible matches based on their preferences and behavior on the site.

Many users appreciate the ease of use and intuitive interface of Zoosk, which makes it easy to navigate and find potential matches. The site also offers a range of communication tools, including messaging, virtual gifts, and a unique feature called "Carousel" that allows users to quickly browse through potential matches.

Another positive aspect of Zoosk is its large and diverse user base, which includes people from all over the world and from a variety of backgrounds and age groups. This makes it easier for users to find matches that meet their specific preferences and interests.

Overall, Zoosk has received many positive reviews from users who have found success in finding meaningful relationships through the site. While there are some negative reviews and complaints about the site, these are generally outweighed by the positive feedback and high satisfaction rates among users.

Zoosk In-depth Review

User Interface and Website Design: The user interface of Zoosk is clean and modern, making it easy to navigate and use. The website design is visually appealing, with a nice balance of colors and fonts.

Registration Process: The registration process on Zoosk is quick and straightforward. It only requires basic information and takes just a few minutes to complete. You can sign up using your email address or through your Facebook or Google account.

Membership Options and Pricing: Zoosk offers both free and paid membership options. The free membership allows you to create a profile, browse other profiles, and send likes. Paid memberships unlock additional features such as sending messages, seeing who has viewed your profile, and accessing advanced search filters. The pricing is reasonable, with various subscription plans available to choose from.

Matching Algorithm and Compatibility: Zoosk uses a unique matching algorithm that takes into account your preferences and behavior on the site to suggest compatible matches. The algorithm learns from your interactions and improves its recommendations over time, increasing the chances of finding a compatible partner.

Communication Features: Zoosk provides a range of communication features to help you connect with other members. You can send messages, likes, and virtual gifts to show your interest. The platform also offers a chat feature for real-time conversations.

Mobile App Experience: The Zoosk mobile app is well-designed and offers a seamless user experience. It has all the features available on the website, allowing you to stay connected and browse profiles on the go. The app is available for both iOS and Android devices.

Safety and Security Measures: Zoosk takes safety and security seriously. They have implemented measures to protect user data and ensure a safe online dating experience. The platform verifies profiles and provides options to report and block suspicious or abusive users.

Customer Support: Zoosk offers reliable customer support through various channels, including email and a comprehensive help center. They are responsive and strive to resolve any issues or concerns promptly.

Success Stories and Testimonials: Zoosk features success stories and testimonials from couples who have found love through the platform. These stories serve as inspiration and provide reassurance that Zoosk can help you find a meaningful connection.

Additional Features and Services: In addition to the core features, Zoosk offers various additional features and services. These include Boost, which increases your visibility in search results, and SmartPick, which suggests matches based on your preferences and behavior.

Overall User Experience: The overall user experience on Zoosk is positive. The website and app are user-friendly, the matching algorithm is effective, and the communication features facilitate meaningful connections. The platform provides a safe and enjoyable online dating experience.

Pros and Cons:

  • Pros: Easy-to-use interface, effective matching algorithm, mobile app experience, reasonable pricing, reliable customer support.
  • Cons: Limited features for free members, occasional inactive profiles.

Conclusion and Recommendation: Zoosk is a reputable online dating platform with a user-friendly interface, effective matching algorithm, and a range of communication features. It offers both free and paid membership options, with reasonable pricing. The platform prioritizes safety and security, providing a positive online dating experience. Overall, Zoosk is recommended for those looking to find meaningful connections in the online dating world.

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