Zoosk
reviews and complaints

Hi. I was a previous Zoosk account holder and a few months ago I cancelled my subscription and deactivated my account, I have since been charged twice from my account for Zoosk services which I had cancelled, today I logged back in and reactivated my account so I could go in to check and see if my subscription was cancelled and it says it is YET I am still being charged. I would like this situation rectified immediately as I have followed all your online Instructions to cancel it and you are still taking my money so I'd like you to remove my details and a refund of both payments as you will be able to see my account has been deactivated and not used I the time the payments were taken from you.

My name is Carol [removed] and I was a member of Zoosk.com in August/September of 2016 when I met Richard E. Benoit. I have since found out that he scammer myself and two other women out of approximately 100, 000.00 over the last 6 months.

I have gone to the Peel Regional Police to file a fraud claim. The police file number is PR170094401.

One of the ladies lives in British Columbia and she has also filed a claim with the RCMP.

He is going under the profile names of Richlife52, Rich4luv51 and Carl007. Another alias could be Kenneth Smith or Calvin M. Rogers.

I am emailing to make you aware so that you can remove him for your site and warn other women that he is a predator that needs to be stopped.

I believe he is in Malaysia. His story was that he was going there on business but now realize he was likely there all the time.

When I first met him on line he said he lived in Kitchener, Ontario, Canada and the cell phone he was using at the time was connected to a Kitchener address.

Thank you, Carol

I am a paid member and I am being told my email address is no longer registered.
My address is [protected]@yahoo.com. I have been using the site, so I know it works. In the last few days I have not been able to login. My order number is [protected].. my account is supposed to be active until July of this year. Apparently my complaint is too short so here are some more words to make it longer.

I signed up for a 3 nonth contract for an amount of r 314.89 with zoosk.com and gave them explicit instructions that I did not want any renewals. I have just had a further aount taken out of my bank account of r 147 and r 495.76. This was not the amount originally agreed upon and not for renewal either - I only asked for a three month contract.
My credit card details are :
W r hammond
Master card
[protected]
On the statement there are two numbers next to the credit card details 9106 and 9107
I would like you to reimburse me these amounts as per the contract I signed up for
Should you require any further info please contact me on
[protected]@mweb.co.za

I have sent over 3000 emails asking you to stop sending me adds the cs is a joke ever heard of a can spam suite you will soon also calling bbb enough is enough [protected]@gmail.com have been trying for months to get the emails stopped they plane and simple won't listen or can't read English I have called several times customer service is a joke going to contact the bbb and federal trade commission for help enough of this is enough been married for 40yrs don't need a dating site we are very happy glad she works for a lawyer she is asking for advice the more I ask zoosk to stop the more trash they send it needs to stop at once

On February 12, a possible fake profile by the name of oceanman, age 42, that appeared in the category of age 55 - 65, contacted a member, that has now de-activated, to chat. However, the suspicion is strong that the profile was placed there to catch someone out. Nothing was verified, and a good friendship has in the interim been destroyed because of that. One joins these sites for possible friendships, not to be humiliated. Zoosk prides itself on verifying its customers, however, it seems to be a practice that doesn't quite work. Im sure nothing wil come of this complaint, but it sure puts one off dating sites forever.

I made an account on zoosk.com on jan.10th2017. I only agreed for a one month charge, but on feb.10th2017, I was charged again without my permission. (To my knowledge, as I looked over the agreement. It hadn't shown that it was going to continue without my approval). I would appreciate it if I got my money back. My email if needed is ([protected]@hotmail.com) if my request is denied. I'll be looking into further action.

I have cancelled my subscription, received an email confirming this stating I will no longer be charged. I don't use the site. I have been billed. I don't want a partial refund or a discount on future subscriptions. I want my money back. What zoosk has done is illegal and offering anything but my money back is ridiculous. Be warned everyone this is fraud!

I can't believe after reading comments from 7 years ago, nothing had happened to this company. They are liars. Quite obvious too. Who advertises they are free...Then quite obviously once you site up, you can't do anything unless you pay...Yet this company hasn't changed a damn thing in five years when I originally signed up and deleted my account the same day. ...And did a repeat today. These companies must be held accountable. Or why are you here. Why do we complain to find five years later, nothing has changed. So tell us...If complaining doesn't change anything, what will make them accountable?

Paid for my subscription two months ago and had access for approximately three weeks in December 2016. In January 2017 my information and photo submitted was reduced to ZERO. Submitted a complaint via e-mail and got an incident number. Received an e-mail response stating they could not find my account under the e-mail address they were using.
Gave them the e-mail account that my account is under and haven't heard a thing from them. Paid for a 3 month subscription in December 2016.
Still waiting for a response and in the meantime I can not use the site.
They are impossible to contact via internet, and when you call the number listed the hold time is astronomical then you are disconnected and you have to start all over.
What a money maker for them, and a fleecing for us.

I just want them to stop taking money off my credit card [protected] I said to them to unsubscribe me from your list they do not acknowledge your phone calls they are totally ignorant towards you I have tried different ways to contact them they are totally oblivious to you I have informed my credit card company they say they cannot do anything about it

I've been a member of Zoosk off and on for 6 months. Their 'realistic' and geographical matches are not even close. I've spent a great deal of time 'blocking' men only to have them reappear on my radar, so to speak. Zoosk also creates false 'views' leading members to believe their profile is being viewed by people who aren't really viewing them. I believe Zoosk and what it offers its members is nothing but a hoax. A HUGE falsification. Zoosk is robbing people of their money and should be shut down. I, for one, intend to spread the word that Zoosk has nothing to offer people looking for a match. I will be looking into falsifications from other dating sites, but Zoosk is at the top of my list as the biggest robbers of members' money for nonsense matches. They must be shut down!

Free is not free. Everyone know's that. They use your profile to their advantage to keep brining in new users that are paying top dollar and continuing to charge your account for staying active even after cancelled. Your profile remains to their advantage while they take your funds. This is against FTC regulations and obviously an off shore site collecting people's money with little restraint from our own FTC.

To whom it may concern, i have unsubscribed to the dating site Zoosk over 8 months ago and requested that they cease taking payments out of my account but to my understanding they are still charging me $30 a month, I wish this to be stopped immediately, and be refunded for the past 8 months.I have bank statements that can prove these unwanted transactions, also when i unsubscribed and asked them to stop taking the money out 8 months ago

Signed up for free account. Discovered i was getting way to many emails a day, pushing me to pay money, pay money, pay money. I tried to stop the emails by using the unsubscribe listed at end of incoming emails. Nothing worked. I started looking for contact info on site. Nada. Finally i searched online for contact info to remove my account. Couldn't locate anyway to contact the people who run this site. Saw lots of complaints about this dating service. Thought thank goodness i didn't give them my cc info. This could have been so much worse. Still i was annoyed that i couldn't get anyone to remove my profile nor was there an easy to remove profile button anywhere to be found nor get anyone to even acknowledge me.

So i figured i could at least have some free fun marketing of my annoyance. I was laughing creating this fictitional person. I changed my name on the site to "siteeatsmanure". The in my story 'about me' i listed my travails in trying to get removed. In the 'ideal first date' i listed :'sitting in court as judge handed down millions in awards for damages in the class action suit brought against zoosk for being unable to stop the harassment'. I then posted my favorite picture of sophia loren. Complete with subtitle including her name and the credits to getty library.

To my total amazement within 30 minutes site came back approving my name. A friend who had listened to me complain about the problem thought my writeup hysterical. I figured one might as well have fun. Low and behold within an hour my sitename was disapproved. The following morning there were emails stating that "your updates were declined for not following zoosk's guidelines"
Really! I cannot imagine why not. Lmao. Finally i got another email from zoosk, low and behold a customer support person actually wrote back! Which read we have removed your profile as requested. Hummmmm. The entire funny skit was manufactured to make it possible to laugh over these clowns. I wasn't expecting to actually be able to get the attention of anyone at the site! Much less have a customer support person contact me via email.

At any rate. For those of you who haven't been able to get a word in edgewise to a company that refuses any sort of email contact try the way i did. At least creative answers to dating questions apparently gets their attention.

Who the heck thinks up a paid dating site that disables any sort of email contact with any sort of customer support? Plus the suggested dates were disasters.

I subscribed to your site at one time but have not been a member for quite some time. I asked that my profile be REMOVED, Male friends of mine who were also members at one time are still getting messages from Zoosk telling them that I want to meet them and using my picture. This is an out and out lie. Please cease and desist from using my photo, profile or former Zoosk name of toomanyshoes to try to lure men into joining.

In the last two days I gave been receiving e-mails from this dating site plying me with female contacts for whom I have no interest at all as I am happily married. You can imagine my wife's reaction at me receiving such spurious communications.

I want to be removed immediately from the mailing list. I have tried to ;
'unsubscribe', but the tab is not working at the bottom of the e-mail.

I do not know to whom this e-mail is targeted, but I insist that I be removed and troubled no more by this intrusive and insulting trash

David M

I have been a member for long time and your site is not a site to count on, has a mind of its own and sending messages that one is not even aware of, you and your business is just a fake.
I try to cancel services and have no luck to do so.
When trying to get in contact there is a long run around and not even sure if I have time to do this one more time.

send me a confirmation please that you have received the message and stop sending messages from people without their knowledge.

I'm a member in Zoosk right now. Zoosk is just another terrible scam dating website. They generate all messages you receive and you don't know if people talk to you really or not. Then they ask you to buy more coin to continue the "conversation" with the partner. Waste of the money and time. Everybody should write a complaint to BBB about it if not suing them in court.

Someone signed up with a membership. They used my credit card and opened an account with their name. I called to see why this fraudulent transaction occurred. They said they could not release the name of the account that used my credit card. They said it could only be released to the account owner. I technical was the account owner of the account since I paid for the account. However, they said it was a violation of their privacy and that they did not verify credit card numbers when accounts are open. It is ok for someone to steal my credit card number, use my banking information, but they will not release the information of the account that completed the transaction.

I hate companies like this that support these types of criminals. ZOOSK SUCKS!