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1.6 326 Reviews

Zoosk Complaints Summary

46 Resolved
271 Unresolved
Our verdict: With Zoosk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zoosk reviews & complaints 326

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Newest Zoosk reviews & complaints

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12:26 am EDT
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Zoosk can't read or send emails

I think it's completely ###ed that you go through the trouble of creating a whole profile under the pretenses that you're under a free membership to talk with people. Then you can't send or receive emails from people who try to contact you or visa-versa without subscribing. It's frustrating when an attractive individual tries to communicate with you and you can't respond with anything but an unimpressive "wink" because you don't have the membership you have to pay for. Then you lose your chance. What a rip!

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Genaro
Sonora, US
Jul 06, 2010 9:07 pm EDT

dont go with zoosk. every so often i get this hot girl that wants to know more about me. but when i write to her she is slow to respond and kinda air headed about everything. ive had two girls come to me on that site in the last two weeks. but seem really fishy and something doesnt seem right. funny thing is that after they contact me, the next day they are no longer a zoosk member. and thats after i exchange emails with them. i have written to over 50 girls ugly and cute, normal appropriate questions and not a single response. just those bots or who ever it is behind that computer. i had better experience with match.com but still no results.

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Inge Rush
, US
Oct 10, 2017 9:59 am EDT
Replying to comment of Genaro

Perhaps it was your profile. I am on Zoosk (since last week) and have already had two delightful real dates and plenty of Gentlemen that are interested. I have noted a lot of men don't put much effort in their profile: horrible fuzzy pictures taken in the worst spaces (public restrooms? really) and / or with female arms draped around them, no effort put into their "story" or anything else and / or terrible grammar and spelling, etc. ... I won't even talk to these ... If you don't care to put your best foot forward and show that finding someone is worth the effort, why should I waste my time on you?

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Marcalyn
Sunnyvale, US
Jul 06, 2010 1:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I often wonder why you have to pay to communicate on Zoosk when you can email anybody for free on Facebook. This is how it works. I had to play with it a little to find out why I could read some of the messages on Zoosk and others I couldn't. It seems like you get one shot to communicate with a member as an unpaid member. If you answer someones icebreaker or send them your "one free shot" message, don't try to answer another icebreaker or try to send another message. If you do, it will lock your communication and also lock the message so that you can't read it. So, unfortunately, I couldn't read the one I really wanted to read since I learned that after the fact.

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12:25 pm EDT
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Zoosk - unauthorized withdrawal form account

I joined zoosk under a free trial membership. I couldn't send or receive e - mails. I had to buy zoosk coins to be able to send any messages. After fianally spending $29. 95 for the free membership and $9. 99 for coins i was finally ready to chat with some men. After having the membership for only 1 1 / 2 weeks i decided i didn't like the site, and of...

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2:27 pm EDT
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Zoosk unauthorized billing of credit card

this company has been billing my credit card unlawfully. my name is roxanne mcallister im 76 years old do not even know how zoosk dating service got my credit card number. im contacting my attorney and B.B.B. if my card is not reimbursed asap, sincerely, roxanne mcallister

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Doreen Finkle
Parsippany, US
Apr 06, 2011 8:21 pm EDT

I received two unauthorized charges of $42.65 a piece for this so called online dating service. I don't belong to these people and I have no idea how they got my credit card info. There is no phone number on the site just an email page.. I blocked my card but they better damn well reimburse me.

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jenynxdx
, US
Jun 03, 2012 12:28 pm EDT

I just had a charge, and then a couple of days later, a credit from zoosk. Now I also have a charge and a credit from match.com. Where the heck did the get my card information from? Looks like I'll have to cancel both of our cards. What a pain in the backside!

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12dave345
Rapid City, US
Apr 04, 2011 3:31 pm EDT

I also was fraudulently charged two times by Zoosk.com. I blocked my credit card and got a new number. After going through all that, I noticed that zoosk had credited my card the same amounts it had charged. I only want to know how they got my card number. I have never been to this site except to see who they were after the fraudulent billing. What is going on here? Does anyone know? Why has zoosk not come out with a statement?

ComplaintsBoard
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7:52 pm EDT
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Zoosk derrick davis

I paid zoosk for a one month membership, and have been using it for approx. 2wks and never have I had an in box msg. And I send over 20 contact msgs to women every day! Also there keep showing up fake activity alerts, when checked they
Have all been bogus!... Never have I felt so ripped off in my life. I mean this ssht is a total bull ssht scamm people! And anyone who falls for this shht is a fool like myself.

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snowghost73
Anchorage, US
Dec 01, 2010 6:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

Zoosk is a scam -- I totally agree with you, I complained to them about a over charge to my debit card and notified the BBB and my bank --- after all this my account is now filtered, and I get no messages anymore and my messages don't go anywhere when I write to other members, , and just to prove it I wrote to hundreds of girls ( even ones that are not that attractive and over weight ) and I have not got one reply yet. Zoosk is a very crooked company and is praying on the bank accounts of lonely hearted people. ( how sick are these CEO's of this company ) ---- send them a message if you wish (((( Alex Mehr = alex@mehr.us + Shayan Zadeh = shayan@zadeh.us )))) if you would like to know MORE personal info on these two people who are responsible for these crimes please feel free to e-mail me ((( snowghost1@yahoo.com ))) --- if you have any ideas of how to get lost money back from these people please let me know.
thanks,

chris...

ComplaintsBoard
K
4:21 am EST
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Zoosk cancel link not working

I have discovered that while being a financial member of zoosk.com, an online dating company that I cannot cancel my membership.I have read all there instructions but find the links just dont work.I did read in the small print that they just rebill paid members untill you decide not to be a member.There Help centre states go into Settings at top of page then you will see a window with a Subscription link, click that & in that page will be a Add Credit Card or Cancel Membership link.There is but the Cancel link just doesnt work.Zoosk then claim to go to the settings page again & find the Account link, click this to close account & delete profile.This you cannot do as it reads - To delete your account you Must first cancel your membership.

I have 3 copies of email messages sent to zoosk via there contact link with again, No Responce what so ever.
I have also posted 3 responses via there technical Questions Forum & have recieved personal email notofication that they have been sent but still as of today there is no posting of my pleas for help in canceling my membership.I read a statment written by 1 of zoosk.com moderators that clearly states she check technical issues every evening & would reply if there was not an answer in there Q&A section.This now I no is a total round about, 1 just goes around in circles and it seems cannot get out.

I would really appreciate any help here in this matter as its getting me very upset & nervous.

Regards, Jason 26/02/2010

Read full review of Zoosk and 48 comments
Update by KiwiJas
Mar 09, 2010 11:10 pm EST

I wish to advise all - Finally after threatening Police action zoosk has now replyed & cancelled my account - hoorray! Never Again!

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Classic Car Chase
, US
Mar 04, 2018 9:28 am EST

I’ve had the exact same problem with this dating site (and one other). They make it impossible to unsubscribe, which is a greedy cash grab. Don’t bother messing around; the ONLY solution is to cut them off at the source... CANCEL YOUR CREDIT CARD.

Twice, I’ve been forced to report my card as “stolen”, which is essentially what happens with dodgy sites like Zoosk: they are stealing money from us by making it super-difficult to unsubscribe. In my situation, the mobile Zoosk app (and website version) tells me to unsubscribe through iTunes, but there’s NO button for that (see photo)!

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Finallystopped
, US
Dec 20, 2016 8:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

A way to get instant response from ZOOSK customer support!

Signed up for free account. Discovered I was getting way to many emails a day, pushing me to pay money, pay money, pay money. I tried to stop the emails by using the unsubscribe listed at end of incoming emails. Nothing worked. I started looking for contact info on site. Nada. Finally I searched online for contact info to remove my account. Couldn't locate anyway to contact the people who run this site. Saw lots of complaints about this dating service. Thought thank goodness I didn't give them my cc info. This could have been so much worse. Still I was annoyed that I couldn't get anyone to remove my profile nor was there an easy to remove profile button anywhere to be found nor get anyone to even acknowledge me.

So I figured I could at least have some free fun marketing of my annoyance. I was laughing creating this fictitional person. I changed my name on the site to "SiteEatsManure". The in my story 'about me' I listed my travails in trying to get removed. In the 'ideal first date' I listed :'sitting in court as judge handed down millions in awards for damages in the class action suit brought against Zoosk for being unable to stop the harassment'. I then posted my favorite picture of Sophia Loren. Complete with subtitle including her name and the credits to Getty Library.

To my total amazement within 30 minutes site came back approving my name. A friend who had listened to me complain about the problem thought my writeup hysterical. I figured one might as well have fun. Low and behold within a couple hours my sitename was disapproved. The following morning there were emails stating that "your updates were declined for not following Zoosk's guidelines"
really! I cannot imagine why not. LMAO. Finally I got another email from Zoosk, low and behold a customer support person actually wrote back! which read we have removed your profile as requested. Hummmmm. I HAD NO WAY TO CONTACT ANYONE FOR HELP REMOVING MY ACCOUNT! The entire funny (ok obnoxious) skit was manufactured to make it possible to laugh over these clowns. I wasn't expecting to actually be able to get the attention of anyone at the site! Much less have a customer support person contact me via email.

At any rate. For those of you who haven't been able to get a word in edgewise to a company that refuses any sort of email contact try the way I did. At least creative answers to dating questions apparently gets their attention.

Who the heck thinks up a paid dating site that disables any sort of email contact with any sort of customer support? I guess they are losing money and cannot afford customer support. Plus the suggested dates were disasters and many setup pics of same very attractive men from other sites using same pictures of men doing things I said I enjoyed! What rubbish!

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paulperk
, GB
Feb 19, 2016 3:41 pm EST

Yes it is a scam i got a 7 page word document to prove it (screen prints) it advertises loads of singles in your area, you wink at them, they reply, which you cannot read unless you pay up, you have to pay up to see what they reply/say, guess what 6 yes six of them replied with exact same reply, (now if you are really interested, friend me and message me) another 3 of them different reply but again all 3 same reply (thanks for hitting me up, now tell me more) oh what a coincidence, not one and i mean one of them were real- carried on chatting or could be contacted again, its a scam, get down your local, rather waste 20 quid on beer than this terrible site they should be ashamed of themselves, recent single i need companions not to be ripped off!

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judy zafiris
, US
Dec 22, 2015 4:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had not gone over my account ^ when I did this Zoosk has CHEATED me out of over 300.dollars!They are free to ck I have not been on there sight for at least 8 months they can look that up but they say they cant do that.They are doing nothing but steal from people.I qill be going to my bank!

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Razegh
Brighton, GB
Dec 27, 2012 8:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

I want to stop my zoosk account and stop sending me emails

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LOVE2BOWL
WHITTER, US
Jan 02, 2013 8:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I JOINED ZOOSK TO FIND A DATE WHEN I FOUND SOME ONE THEY SAY I HALF TO BYE COINS TO TALK

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Ammy 2642
Las Vegas, US
Aug 22, 2011 3:51 pm EDT

Hoorible customer service Many of its functions do not work.

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christine carras
Oak Park, US
Jun 23, 2010 9:02 am EDT

Receiving extra charges from Zoosk. Signed up for one month. Being billed for more

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anonanonanonanonanon
New York, US
Aug 07, 2014 1:08 pm EDT

2014 UPDATE:

I had the same problem with zoosk posted above - the website just would NOT let me unsubscribe or deactivate my account. So I called them up the next day and told them I wanted to deactivate my account. The worker will kindly help you do that, however they are sneaky about it. MAKE sure you log out and then log back in to check whether your account is actually deactivated or not. When I did it, I realized it wasn't deactivated. What they did was unsubscribe me. That way, if you go back into account>>settings>>deactivate, you can now deactivate your account without it saying "To delete your account you Must first cancel your membership." c:

I hope this helps people out !

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tomski1978
cambridge, GB
Aug 02, 2014 5:45 am EDT

Just notify your bank and tell them you are having problems with Zoosk.They will flag the direct debit and refund you everytime zoosk try and take the money.Put it in the hands of the bank.

ComplaintsBoard
D
1:34 am EST
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Zoosk the say free. and you cant recieve or send emails

All I gotta say is, zoosk is # now, I can remember when I first made a fb zoosk was free. You didn't have to pay message people or anything, I made i'd say 7female friends off of zoosk. But ever since last year they made it to where you needed to pay to do anything now. You can only flirt once per person before you have subscribe, I hate this because i'm interested in someone who's interested in me too and i've had to message her from 3different zoosk accounts to get her to add me on fb. And you gotta finagle your way into saying facebook and zoosk and message without the site transforming what you said into * facebook isn't even 10letters long -.- but yeah, zoosk is # now, I wish it was they it used to be. I'm a man looking for a woman... Why you gotta make it sooo hard?

Read full review of Zoosk and 58 comments
Update by Deven Brown
Nov 18, 2010 5:29 am EST

All I gotta say is, Zoosk is [censor] now, I can remember when i first made a FB Zoosk WAS free. You did not have to pay message people or anything, I made I would say 7female friends off of Zoosk. But ever since last year they made it to where you needed to pay to do anything now. You can only flirt once per person before you have subscribe, I hate this because I am interested in someone who is interested in me too and I have had to message her from 3different Zoosk accounts to get her to add me on FB. And you gotta finagle your way into saying Facebook and Zoosk and message without the site transforming what you said into ********** Facebook is not even 10letters long -.- but yeah, Zoosk is [censor] now, I wish it was they it used to be. I am a man looking for a woman... why you gotta make it sooo hard?

Sorry for that mess up above. (Was not aware that an apostrophe would turn into a mesh of randomly assorted characters o_O)

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Duaine
Escanaba, US
Feb 27, 2024 12:03 am EST
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They charged my account with no permission i Have not used this site. I tried calling number to keep trying to get sold something. No way to talk to anyone they have took money from me

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curlytop 8563
White caucasian, US
Dec 16, 2023 4:19 pm EST

signed up and cant get in to chat with anybody

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BobAElton
KUTZTOWN, US
Nov 19, 2023 5:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I can never access the site ,it always says Access Denied, please fix this

asap

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Nicole Y.
, US
Oct 22, 2023 9:08 pm EDT
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I cancelled my subscription (payment) about at the end of Sept. 2023, yet they still charged me again for another 3 months. How do I get a refund? There is no way to actually talk to them.

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hamish mac
, US
Oct 01, 2023 11:01 am EDT
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I purchased a membership for a month today l cannot access it and no one can be contacted to fix it or provide information it cannot access site or my account what's happening in the uk

Why is there no information available on your site in twitter a useless company

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OA24
NEW YORK, US
Sep 30, 2023 11:57 am EDT

Horrible customer service...No responses...Blocked me for no reason other than the features on the site did not work and i complained to them and had to stop my payment to them because of that and then they permanently blocked me!

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Mike Rolland
, US
Sep 23, 2023 4:39 am EDT
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They are not sending messages to a women I am writing to. I have tried repeatedly. Here is the link. https://www.zoosk.com/personals/datecard/4c0eaf13ac971e444537b2e275cd0e55/about

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Peteycat22
philadelphia, US
Jun 10, 2023 11:10 am EDT
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I was contacted by someone on zoosk and it turned out that the person catfished me. I found out after contacting Catfish.com. I contacted them to report it, but could find no one to speak to.

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James b stepens
, US
May 13, 2023 4:38 am EDT
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I was under the impression that I was able to get 3days free for the site if I gave a credit card info and you took my money

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Sumesh Kursen
Benoni, ZA
Apr 30, 2023 1:48 pm EDT

I was never a member or subscript to ZOOSK . My credit card has been fraudulently credited for two months . I want a refund

My credit card was debit on the 24 march and again on the 24th april REF ZOOSK UTUS .

Zoosk Customer Reviews Overview

Zoosk is a popular online dating platform that has been around since 2007. It has gained a reputation for being a user-friendly and effective dating site, with many positive reviews from satisfied users. One of the most notable features of Zoosk is its Behavioral Matchmaking technology, which uses data and algorithms to help users find compatible matches based on their preferences and behavior on the site.

Many users appreciate the ease of use and intuitive interface of Zoosk, which makes it easy to navigate and find potential matches. The site also offers a range of communication tools, including messaging, virtual gifts, and a unique feature called "Carousel" that allows users to quickly browse through potential matches.

Another positive aspect of Zoosk is its large and diverse user base, which includes people from all over the world and from a variety of backgrounds and age groups. This makes it easier for users to find matches that meet their specific preferences and interests.

Overall, Zoosk has received many positive reviews from users who have found success in finding meaningful relationships through the site. While there are some negative reviews and complaints about the site, these are generally outweighed by the positive feedback and high satisfaction rates among users.

Zoosk In-depth Review

User Interface and Website Design: The user interface of Zoosk is clean and modern, making it easy to navigate and use. The website design is visually appealing, with a nice balance of colors and fonts.

Registration Process: The registration process on Zoosk is quick and straightforward. It only requires basic information and takes just a few minutes to complete. You can sign up using your email address or through your Facebook or Google account.

Membership Options and Pricing: Zoosk offers both free and paid membership options. The free membership allows you to create a profile, browse other profiles, and send likes. Paid memberships unlock additional features such as sending messages, seeing who has viewed your profile, and accessing advanced search filters. The pricing is reasonable, with various subscription plans available to choose from.

Matching Algorithm and Compatibility: Zoosk uses a unique matching algorithm that takes into account your preferences and behavior on the site to suggest compatible matches. The algorithm learns from your interactions and improves its recommendations over time, increasing the chances of finding a compatible partner.

Communication Features: Zoosk provides a range of communication features to help you connect with other members. You can send messages, likes, and virtual gifts to show your interest. The platform also offers a chat feature for real-time conversations.

Mobile App Experience: The Zoosk mobile app is well-designed and offers a seamless user experience. It has all the features available on the website, allowing you to stay connected and browse profiles on the go. The app is available for both iOS and Android devices.

Safety and Security Measures: Zoosk takes safety and security seriously. They have implemented measures to protect user data and ensure a safe online dating experience. The platform verifies profiles and provides options to report and block suspicious or abusive users.

Customer Support: Zoosk offers reliable customer support through various channels, including email and a comprehensive help center. They are responsive and strive to resolve any issues or concerns promptly.

Success Stories and Testimonials: Zoosk features success stories and testimonials from couples who have found love through the platform. These stories serve as inspiration and provide reassurance that Zoosk can help you find a meaningful connection.

Additional Features and Services: In addition to the core features, Zoosk offers various additional features and services. These include Boost, which increases your visibility in search results, and SmartPick, which suggests matches based on your preferences and behavior.

Overall User Experience: The overall user experience on Zoosk is positive. The website and app are user-friendly, the matching algorithm is effective, and the communication features facilitate meaningful connections. The platform provides a safe and enjoyable online dating experience.

Pros and Cons:

  • Pros: Easy-to-use interface, effective matching algorithm, mobile app experience, reasonable pricing, reliable customer support.
  • Cons: Limited features for free members, occasional inactive profiles.

Conclusion and Recommendation: Zoosk is a reputable online dating platform with a user-friendly interface, effective matching algorithm, and a range of communication features. It offers both free and paid membership options, with reasonable pricing. The platform prioritizes safety and security, providing a positive online dating experience. Overall, Zoosk is recommended for those looking to find meaningful connections in the online dating world.

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