Complaint Rating:

Company information:
Zoo Printing
5700 Bandini Blvd.
Commerce, California
United States
Phone: 310.253.7751
www.zooprinting.com

I cannot understate what a horrible experience dealing with Zoo Printing can be. I am motivated to write this out of my love for humanity and to help others avoid pain. I have used Zoo for a while in 2007 and again in 2008 after they promised that they overhauled their customer service problems (they got worse).

I assume that you're in the need of printing and that you expect that this printing will be of reasonable quality and you have a deadline of some kind. You may even be a poor unfortunate soul who has a client you're trying to service or worse: you have a client with a scheduled event.

To be fair, Zoo printing is a discount printer who can typically underbid most print jobs compared to other higher quality printers. However, this does not make up for the gut wrenching hair pulling and sleepless nights you're sure to encounter.

In short, they seemed understaffed, and what staff they have are liars and slackers. Their ability to promise and break their promises without remorse, apology or acknowledgment is UNCANNY.

At some point (it may take a few jobs) your print job will derail. It may be endlessly stuck in some stage of production and without your intervention, your job may very well die and rot in some black hole. Or what is delivered may be wrong or uncompleted (unfolded, folded the wrong way, etc.).

If you have a deadline to honor, you'd best leave the country because not only will Zoo ignore (again without remorse/apology) their own stated lead times but you will take up religion so that some imaginary deity will hopefully bend space/time to delay your event for the 2 extra weeks it takes to finally get a product that you can use.

*IF* you can talk to a human at Zoo Printing, he will constantly tell you that he will look in to a problem with your job or call you back or send you an email. You will not be called back.

This will continue indefinitely until the pain you can somehow inflict on the phone (speaking to managers, maybe) is somehow greater than the pain it must be for them to actually work. If you then get a call back, you will have to start the process over again for the next call-back, and so on.

This may sound like an exaggeration, but sadly, it isn't. I don't know how they stay in business: I suppose there's a sucker born every minute. Ironically, "Zoo Printing" is the most appropriate name they could have chosen.

If you're looking for this type of printing at comparable prices, I recommend 4Over instead. 4Over is an actual printing business. I've had some trouble with the 4Over direct-mailing department, but otherwise, they're everything Zoo Printing is not.