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4.4 224 Reviews

ZocDoc Complaints Summary

1 Resolved
33 Unresolved
Our verdict: If considering services from ZocDoc with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ZocDoc reviews & complaints 44

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Newest ZocDoc reviews & complaints

ComplaintsBoard
J
2:45 am EST

ZocDoc The doctor didn't help me

I found the doctor on the website www.zocdoc.com, but it was real scam. I started to ask different questions and explained my problem, but this jerk replied that everything was ok. I felt really bad and needed to get some advice or help. I started to ask about other doctors, but this jerk refused to discuss this stuff. The website is not recommended, and for me it was only waste of time. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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ComplaintsBoard
B
2:18 am EST

ZocDoc If we could do it all over again, we would NOT have signed up with ZOCDOC

If we could do it all over again, we would NOT have signed up with ZOCDOC. This was the worst decision financially we could have made. Dental marketing is difficult and so a alot of time we try things to help build patient base but this is by far a bad decision. Now we are locked in for 1 year and out of $3000.
Cons:
*Collect $3000 up front
*Locked into contract
*Patients cancel/fall through (flaky)..although we only had 2
*No follow-up done by ZOC DOC
******Please don't do it...stick to SEO and internet marketing

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T
T
Tami ElHabachi
, US
Dec 01, 2022 10:47 pm EST

Although I was not charged up front $3000, I have to agree that this site preys on new practices and charges for patients that never show up or don't read your practice description. When I complained about their policy, they sent me a canned email reply.

D
D
Dr. Fagan
New Brunswick, US
Jun 17, 2014 11:16 am EDT

ZocDoc saved my dental practice! This person has no idea what they are talking about!

ComplaintsBoard
G
10:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ZocDoc Appointments

I booked a podiatrist City Footcare appointment through Zocdoc 10 days prior to the appointment date. I received confirmation of the appointment. On the morning of the appointment, I received an email from Zocdoc that the appointment was cancelled. No explanation given. I called City Footcare and they said that Zocdoc showed availablity when there was none. No explanation why the cancellation was made 10 days after confirmation and only on the morning of appointment. I called Zocdoc. They are pointing fingers at the doctor's office and the doctor's office at them. No resolution and the whole attitude was there's nothing either of them can do.
And I took time off from work for this. Embarassing to have to tell your boss you will be in after all but need time off on another day. Well bye bye Zocdoc and bye bye City Foot Care too. They probably don't care anyway.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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G
4:43 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ZocDoc - Avoid this website at all costs

After using a dentist, based on the 37 favorable reviews shown on ZocDoc.com, it turned out that dentist wasn't anywhere as good as the biased reviews said. ... I wanted to post a negative review about this dentist but was told I can not, because I didn't "book" the appointment from the ZocDoc.com site, first. ... And was told to read their "review policy"...

Read full review of ZocDoc and 21 comments

ZocDoc Customer Reviews Overview

ZocDoc is an online platform designed to connect patients with healthcare providers. Users can search for doctors by specialty, insurance coverage, and location. The service allows patients to view doctor profiles, read reviews from other patients, and book appointments. ZocDoc also offers a feature for checking in to appointments digitally, aiming to streamline the process of accessing healthcare services. The platform covers a wide range of medical practices, including primary care, dentistry, dermatology, and various other specialties.

ZocDoc In-depth Review

In Summary: ZocDoc is a convenient platform that simplifies the process of finding healthcare providers and scheduling appointments. It offers a user-friendly interface, a broad selection of professionals, and a commitment to patient privacy. While it has many strengths, users should be aware of the varying insurance acceptance among providers and the geographic limitations of the service.

Ease of Website Navigation: ZocDoc provides a straightforward and intuitive website navigation experience. Users can easily search for healthcare providers by specialty, location, and insurance provider, making it simple to find relevant options.

Variety of Healthcare Providers: The platform boasts a diverse range of healthcare providers, including primary care physicians, dentists, specialists, and alternative medicine practitioners, catering to a wide array of health needs.

Appointment Availability and Scheduling: ZocDoc excels in offering real-time appointment availability, allowing users to book appointments that fit their schedules without the need for back-and-forth communication with the provider's office.

Geographic Coverage: While ZocDoc serves many urban and suburban areas across the United States, its coverage may be limited in rural regions. Users in less populated areas might find fewer available providers.

User Interface and Mobile App Experience: The ZocDoc website and mobile app are praised for their clean design and ease of use. The app is available on both iOS and Android devices, providing a seamless experience for managing appointments on the go.

Patient Privacy and Data Security: ZocDoc takes patient privacy and data security seriously, employing robust measures to protect personal health information in compliance with HIPAA regulations.

Insurance and Payment Options: The platform allows users to filter providers by insurance acceptance, although it's important for users to verify coverage with the provider directly as well. Payment options may vary by provider.

Customer Service and Support: ZocDoc offers customer support through various channels, including email and phone. Users generally report positive experiences with the support team, noting their helpfulness in resolving issues.

User Reviews and Ratings: The site features user-generated reviews and ratings for providers, which can help new patients make informed decisions. These reviews are moderated to ensure authenticity and relevance.

Telehealth Services: ZocDoc has adapted to the growing demand for telehealth services by offering virtual consultations with healthcare providers, making it easier for patients to receive care from the comfort of their homes.

Cancellation and Rescheduling Policy: Most providers on ZocDoc offer flexible cancellation and rescheduling policies, but it's advisable for users to review the specific terms for each provider before booking an appointment.

Cost Transparency and Additional Fees: ZocDoc aims to provide cost transparency, but actual costs can vary widely depending on the provider and services rendered. Users should confirm any additional fees or payment details directly with the provider.

Provider Verification and Credentials: ZocDoc verifies the credentials of healthcare providers listed on its platform, giving users confidence in the qualifications of the professionals they choose to see.

Health Resources and Educational Content: The platform offers a variety of health resources and educational content, including articles and guides on common health conditions and treatments, which can be valuable for patient education.

Accessibility for People with Disabilities: ZocDoc is committed to accessibility, ensuring that its website and app are usable by people with disabilities. However, the accessibility features of individual provider offices may vary, and users should verify these details with the provider.

How to file a complaint about ZocDoc?

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- Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the company's response.

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