Complaint Rating:

Aptly described by other reviewers as "we have your money, now go away", Zipzoomfly (aka GoogleGear) is the epitome of a sleazy, shady vendor.

I wish I had checked their Better Business Bureau record before dealing with them.

I had ordered a BenQ DW1650, which is a DVD burner, on 12/31/06, immediately after Zipzoomfly got them in stock. I had done business with them once before, with no problems, but for some reason, they held this order pending verification. Zipzoomfly didn't notify my of this fact until several days later. When I did complete their verification process on the next day, on 1/3/07, they promised my order would be released immediately for shipment. Supposedly, it was "packed" and ready to ship. I checked the order status on the Zipzoomfly website on 1/7/07 and found it was still "packed". When I contacted ZZF by phone on 1/8/07, they informed me that the item was discontinued and no longer available, but never canceled my order or notified me of the fact. If I hadn't called, I'd still be waiting for my order.

This is a real problem to anyone who depends on reliable service. To top matters off, the customer service department was unhelpful and directed you to leave messages, rather than let you speak to a human being who could resolve the issue.

There are far better retailers out there - Tigerdirect, Mwave, etc. - who typically have lower prices and won't jerk you around. There is no need to deal with shady services like Zipzoomfly.com.