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1.2 402 Reviews

Zaxby's Complaints Summary

22 Resolved
368 Unresolved
Our verdict: If considering services from Zaxby's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Zaxby's reviews & complaints 402

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6:49 am EST

Zaxby's ex-employee

I was fired from Zaxby's of Vidalia after posting footage of an argument on Facebook. No manager called to tell me I was fired I had to call myself.. One of the managers that called me is also a manager that has been harassing me and he's also married and I have messages in my inbox from him in my Facebook messages. On the recording in the video I was not recording at all they use my phone to record and also the same manager allowed the employees to go into the office and record the argument but I was fired and another girl was fired no one else was fired and I feel that that's a problem.. I also have the video and the date that it was recorded clearly in the video I was not the one recording.

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9:12 pm EST

Zaxby's corporate employees

I was under the impression that Zax Inc hired people with morals, standards and integrity. I WAS WRONG! I attended the Christmas party in 2016 at the Georgia Theater. I was very excited to be a part of it, until...I arrived. The so called business casual dress party was nothing but a "who can I take home tonight, is my sequined dress showing too much of my behind, lets w###e around" kind of party. I was appalled. Never again. Who dresses like that for a business gathering. Who wears strapless, tight sequin short dresses in December, in the rain? I will tell you who. The type of women Zax Inc hires. The people that sat upstairs were dressed business casual but felt under dressed because of the w###es. Not even the photographer came upstairs where the normal people were. I was very disappointed to see the founders dancing with these women. They should have better taste.

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1:03 pm EST

Zaxby's customer service

Just left Zaxby's in Tuscaloosa, AL (address 4383 Courtney Dr.) and was very displeased with the service. Upon ordering, my wife was giving our order and in the middle of doing so was told to hold on. The young lady taking our order (Crystal) turned around and began completing another task. Once finished with that she came back to us and said, "back to what your saying.". It then took them 30 minutes to complete our order. That was after my wife went to inquire about it. Within that 30 minute time frame I saw numerous people come in after us, order, and leave with their food. Very displeased and will never visit this location again.

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4:25 pm EST

Zaxby's price and food and service

I'm complaining about my order from tonight 12/20/16 at about 6:30pm from the zaxbys in Tifton, Ga. We always order the same thing the kickin chickin meal that says it's comes with a drink for $5.99... when we ordered tonight we got 2 of those and when my husband came home I looked at the receipt and they charged us $6.79 for the meal so I called and asked them if the drink comes with it still and she told me yes so I told her what I was charged and she said it was because of the taxes, I said so your saying y'all charge almost $2 taxes on both meals then she got a manager when the manager got on the phone I told her the problem and she said the price has went up and it now costs $6.79 for each meal and I told her that the zaxbys website says $5.99 so she told me I was wrong and that the website price was old I told her that was bull they are just charging extra for the drinks and hung up I was so mad... then I get my plate to eat my sandwich and cannot taste the sauce I looked at it and there was just a little bit of sauce on the bread not enough for anything so it's basically just a PLAIN chicken sandwich NOT a Kickin Chicken! Not only was I charged more I don't even get to enjoy eating what I thought I was getting (just for the taste)! After all this I don't even want to eat the food now... I will NEVER eat there again! They need to work on the staff and how they make the food and deal with customer relations and charge the price that it says not what they want!

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9:03 am EST
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Zaxby's poor management with new employee

My 17 year old was hired at the Zaxbys in Adairsville. She is a senior in high school so working until midnight on a school night is too late. She was scheduled to close every single working day, even on school nights. She was never trained properly, never watched any CBL (computer based learning modules) to show or tell her how the proper procedure was. She was thrown into drive thru alone and even though she told her manager that she did not know how nor had she ever done drive thru, they made her do it with no help. She was a crying nervous wreck every night she came home. They are rude and yell at their employees in front to of customers. I refuse to eat there. I will drive 8 miles to Calhoun, Ga to eat if I want Zaxbys. This is my 2nd teen girl to work at this location and both girls said the same thing. I am a foster parent for DFCS. Some of these teen girls are broken, high anxiety and have been brought up in very dysfunctional environments and having a job is very important and meaningful but I will steer them away from Zaxbys at Adairsville. Very poor management, his turnover rate of employees, non supportive of new hires and trainees and no compassion whatsoever. Once she went to pick up her check and she went to the front counter and said, "can I get my check?" The manager told her to say "please" although she never showed my child respect. All of the employees just walk thru the side door in street clothes to get their check and my child noticed this so the scond time she got her check she walked back thru the side door like they did and the manager screamed at her that she can't cone back there in street clothes. I really think that they just did not like her and bullied her thinking she would quit which she was thinking about it but she put her big girl panties on and went on in to work and 5 minuteS later they fired her. Poor management!

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8:28 am EST

Zaxby's food

My friend and I decided to get Zaxbys last night for dinner around 630; by 830 my stomach started to turn. Sad how we waited 25 minutes for our food and we somehow both get food poisoning! It takes that long to cook the chicken and somehow it doesn't get cooked all the way? I will never spend my money at Zaxbys again after this whole incident; I can only imagine how many others ended up getting sick because people can't even cook chicken long enough!

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10:20 am EST
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Zaxby's food

Hi my name is susan I just left zaxbys time is 12:36 I ordered a shake and a finger plate the food was done however they askes me to pull up because the shake was not ready and so i got tired of waiting so I went inside and compained and it was 1pm it does not take that long to make a milkshake... every time I go in there they take forever! I will not be eating zaxbys ever again! This is rediculos. Location is 8905 Albemarle Road Charlotte, Nc 28227

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8:53 am EST
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Zaxby's customer service

A co worker and I opted for Zaxby's over the Chic-fil-A next door to it a couple days ago. I ordered adult meal and she ordered kids meal. We waited for the food. One of the employees, an older man was trying to hug us with his arms all extended while we waited. Just almost acted like he was drunk. Inappropriate for people he didn't know while they are waiting on food. But the real situation was the guy who took our orders. He was very short, very snippity and playing with the phone and acted very frustrated that we were interrupting him by placing our orders. My coworker asked for a ranch dressing for her fries and then I went back to counter to ask for the same. He slammed down the office phone (trying to untangle its cord, I think), rolled his eyes and when I said, "sorry for asking" - he said, that's okay.
My coworker told his female counterpart how rude the guy was and she said, "Next time, just ask me"...as if this wasn't the first time she had seen the guy act rude.
Back in office, my coworker was missing her cookies that normally come in a kids meal. She was not about to go back over and ask for them. Our purchase that day was about $15 since it was my turn to buy. Its right across the street from where we work. Next time, we will probably just opt for the friendlier folks at Chic-fil-a.
N. Durham location off Roxboro Road. Lunchtime 12/8/16.

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12:19 pm EST

Zaxby's wing meal

My name is Alicia Ferguson and I am a reoccurring member at Zaxbys Restaurant. However my food is never right. The crazy part about this visit was that I placed a specific Order, not only was I pulled up but they were very rude about it & completely forgot about me. I had to go inside. To remind them about my food. I have a bad knee. Not OKAY. I want this issue handled because I spend to much money with this company to Always have problems. The restaurant is went to was 4260 Ogeechee Rd Savannah, GA 31405
My cashier was Ashia G. Check number was 6494. My contact is [protected]@gmail.com or [protected]

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11:26 am EST

Zaxby's big zax snack

I ordered the Big Zax Snack at the drive thru on my lunch break. I opened my box when I got to work and was very disappointed with what was inside. My fries were hard and the chicken was hard and over cooked - almost burnt - and my Texas toast was cold. Due to my time constraint for lunch, I didn't have the time to take the meal back. I ate what I could. I get this meal quite often and have never had this happen to me before. I do understand that at times all places get busy and maybe rush the food, but this isn't acceptable for my entire meal to be a problem.

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5:23 am EST

Zaxby's food

Friday Nov 18, I ordered a 6 piece chicken tender from your Milton location. It was in the afternoon, my son had a thanksgiving feast at his school and me or my 2 year old daughter ate our food. When the thanksgiving feast was over my daughter and I went to zaxby. I bought it back home, she at 1 chicken tender and mostly fries. I ate everything else. Early saturday morning, my stomach started hurting. I went to the restroom and it was still hurting and diarrhea. I slept most of Saturday when I was not in the restroom. Sunday was similar to saturday. I spent most of my day in bed. Today is monday. My stomach hurts when i take deep breaths and when i press my stomach. I will be going to the ER today.

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4:39 pm EDT
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Zaxby's I am complaining about the manger on november 3rd

The manager disrespected a employee in front of customers she was so rude to the employee she handled the situation improperly I believe the managers name is Judy and the empolyee was Sam or Samantha the manager told the employee that she could quit if she wanted to the problem I have with the situation is the manager should had took the employee to a private place or room and talk to her not in front of costumers

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7:43 am EDT
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Zaxby's zaxby's on 591 south, marietta pkwy se marietta ga 30060. manager on duty is mr. jim owens

So on 10/16 at this location. Have called in twice this month to place orders. First I was disrespected by an employee by the name of Zuri. She was very short with me and very rude. The second time I called in, was greeted by employee by the name of Mr. Clemons. Was asked my name, I told him my name. Told him my name was jeff and he laughed and said like, Jeffey! Haven't been having this problem at this location. Which I Eat at Zaxbys at least once a week. So I came into this location, twice and has been greeted by a manager by the name of Jim Owens. Every time I come into to this location, I'm treated so disrespectful by this manager. Simply I tell him my situation and he always says, " well what u want me to due in a very unprofessional way." Also while I was waiting for the manager, Ms. Teriana brushes up against and "I say well excuse me". She rolls her eyes and tells me, well get out my way! Okay so this Zaxbys was doing great until this manager Jim Owens started running this location. Also theirs a lot of horse playing at the registers, inside the restaurant by your employees. Yes and it needs to be rectified emeadiatley.

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LadyScot
, US
Nov 03, 2016 11:25 am EDT

How old are you?

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5:56 pm EDT
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Zaxby's chicken/french fries/customer service

I went to your store on Sanford, NC on Sept 17, 2016.. I ordered a number 6, when it made it out to my table the chicken was so cold, that your plastic ware would not cut out, the fries were salty as ever. So I took my food back to the counter and explained what the problem was, at which time the girl explained it to the guy in the back, however the way she explained it to him, he thought the only problem was that the fries were to salty. So he told her to give me back my plate and someone would make some more fries and bring them out to me. So she turned around and ask me if I would like to eat my cold food, I just stood there and looked at her dumb founded that she would even think I would want to eat cold chicken.. I told her if I wanted to eat cold chicken I wouldn't have brought the food back up there to the counter, and she looked at me and was like, well some people like to eat their chicken cold like that.. I simply liked at her like she was stupid and explained to her that if I wanted to eat cold food, I would have went home and made me a child sandwich and not come and spent my money here.. them I ask for a manger, he wasn't much better, he was the guy that told her to give me back my child chicken to eat...

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6:51 pm EDT

Zaxby's food and portions

I purchased 5 piece strip and 3 of the pieces were burned :( and I purchased the new pasta salad which I got two days ago as well and love it, however in saying that this time I got an extremely small cup with literally 3 bits in it, and you also have taken away the Zen Zalad that I absolutely loved. Getting to the point it is expensive and now the food is not even good (being burnt) very dissatisfied. I would like a refund of the 7.42 that I spent tonight. I gave my receipt to the girl towards the Northeast Elementary School in our area in Clarksville, TN on Trenton off of Tiny Town

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10:29 am EDT

Zaxby's poor service, food quality bad, dirty restaurant

I visit this particular store every week, some times twice. I have never had a problem at this location. Today I went in and there was a line going all the way around the store. The store was not clean and the floor needed to be mopped around the drink section. Very dangerous. After waiting 30 minutes to get my food which was a House Salad grilled the chicken had gristle in it and the lettuce was brown and limp. Everybody waiting was complaining about never having this problem at this particular store. It was very disorganized which has never happened here.

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8:46 pm EDT
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Zaxby's management

This is my 16 year old son's first place of employment and was hired during the summer time to make some money while out of school. At first he enjoyed his job, always going above and beyond as an employee, a hard worker. After a few weeks, I noticed that they were giving him more hours and working him until 1am in the morning. Now, during the summer time, I can understand, but now that school starts tomorrow, he is not home getting
a good night sleep, instead he is at work until 11pm and was told that if he did not complete his job by 11pm that he would be written up. This is what he told me on break about an hour ago. He is in 11th grade, taking AP classes for college, and they still have him scheduled to work Tues, Wed and Thurs nights. The management is not working with him on his hours and he is having to quit band because of this. I seriously think that something needs to be done at this store regarding high school kids and their schedules.

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Wine Is Good
Wine Is Good
, US
Aug 18, 2016 5:06 am EDT

No, you need to make him quit his job and focus on school. If he is 16, he falls under the labor guidelines of the state of Florida.

HOURS OF WORK,
WHEN SCHOOL
IS IN SESSION
Florida: May work up to 30 hours per week.
Not before 6:30 a.m. or later than 11 p.m.
and for no more than 8 hours a day when
school is scheduled the following day. On
days when school does not follow, there are
no hour restrictions.

You could always make him quit and find another job willing to work with his school schedule.

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R
4:29 pm EDT

Zaxby's got order wrong multiple times and rude employees

I went to the zaxby's off hwy 72, and three times in a row they got my sandwich wrong (I get my chicken finder sandwich plain). After the 3rd time I took the sandwich back up there, the cashier proceeded to say it was my fault and claimed that I did not say I wanted the sandwich plain, which I loud and clearly did say so. Another girl came up and said that I was lying and almost made her not take my sandwich back. Should have backcharged. Worst restaurant ever.

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2:57 pm EDT
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Zaxby's service and quality of the food

We went today to the Zaxby's located in Greeneville Tn. When ordered 3 things, #10 Cajun sand which meal, #1 chicken strip meal buffalo style with tongue torch, and 10 price strips same as the #1. We had to repeat our order 2 times and we got our food handed to us sideways in the bag. And the lady at drive through was complaining to us about having to do the drive through by her seld. I fixed the food in the bag, checked it and our food was not right. This is not even the 3rd time this place has messed up our order, its like a regular thing. We have even called in orders several times for work and go to pick it up, its ether the wrong food or not right. We love zaxbys, but things needs to change, this is not how you treat customers. If this is how zaxbys is ran I don't think I will be eating there no longer. I advice everyone to be cautious where you choose to eat, and how you are going to be treated while eating there.

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5:59 pm EDT

Zaxby's service

I went to Zaxby's located at 1657 New Garden Rd, Greensboro, NC 27410. Phone:[protected]...Hours: Open today · 10:30AM–11PM. On Monday 6/20/2016 at 7:40pm. I went thru the drive thru. Place my order of a salad and 3 oatmeal raisin cookies heated. The girl at the drive thru did not acknowledge the order, so I ask if she got the order. She told me to hold on. I waited as she requested and said to me I would have to wait for the cookies. I advise the drive thru clerk I would be more than happy to wait for hot cookies. than she said it would take the over 30mins to heat and another 30 mins. to cook and I would also have to wait for the cookies to cool down. I advised her I would be willing to wait. So she repeated my order and I proceeded to the drive thru window. When I got to the drive thru window, there was a man there who repeated that I would possible have to wait an hour and a half for hot cookies. I advised the man, I wanted what I order and I would wait.

This issues with the above story is Zaxby's is a fast food restaurant and you don't have conventional ovens that require that type of pre-heat time. Actually, I order from Zaxby's about 3 or 4 times a week and have order that hot cookies several times at other location and it did not take the long. You have a counter top oven that does not take that long to pre-heat . I personally believe they must have already clean the over and did not want to have to re-clean when that is their job if a customer request it. Plus I got there at 7:40 pm and they store did not close until 10 pm. So while I was waiting I called your customer service line and placed a compliant and it took them all of 50 min to get those cookies to me. almost 1 hour I had to wait for 3 hot fresh cookies.

This happened a week and 4 days ago. I called the customer service number back a 2nd time after I had not received a call or an email in the 1st week. That show you how that location values their customers. After that 2nd called to your customer service compliant line I did receive two phone calls from your general manager Ron Bridges from the new garden location on 6/25/16 at 10:06 am. I work at the Airport which is very close to that Zaxby's location, from 5pm until 2 am or 3am Wed thru Sunday. I normally don't get up until 3pm or later. I attempt to call the manager back and the young lady that answered the phone said she did not know the phone number for this location and did not know if anyone called me. Wow!. These people are not to helpful and she did not ask me my name non did she check with anyone to see if anyone had called me. How unprofessional.

Since I'm not a valued customer to you. I don't think I will be patronizing your brand any more. Since you can't make a simply effort to get back in contact with me. I must not be a valued customer, so I will take my business somewhere else.

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Zaxby's Customer Reviews Overview

Zaxby's is a popular fast-food chain that specializes in chicken dishes. The restaurant has received numerous positive reviews from customers who praise the quality of the food, the friendly service, and the overall dining experience.

Many customers have raved about the delicious chicken wings, tenders, and sandwiches that are served at Zaxby's. The food is often described as being fresh, flavorful, and cooked to perfection. Customers also appreciate the variety of sauces and seasonings that are available to customize their meals.

In addition to the food, customers have also praised the friendly and attentive service at Zaxby's. Many reviewers have noted that the staff is welcoming, helpful, and efficient, making for a pleasant dining experience.

Overall, Zaxby's has received high marks from customers who appreciate the quality of the food and the excellent service. Whether you're in the mood for a quick bite or a full meal, Zaxby's is a great choice for delicious chicken dishes.

Zaxby's In-depth Review

Overall Rating: Zaxby's is a top-notch fast-food restaurant that consistently delivers delicious food and excellent service. With its wide range of menu options, clean and inviting ambiance, and commitment to customer satisfaction, Zaxby's is a standout choice for a satisfying meal.

Menu Variety and Quality: Zaxby's offers a diverse menu that caters to all taste preferences. From their signature chicken fingers and wings to their mouthwatering salads and sandwiches, there is something for everyone. The quality of the ingredients is evident in every bite, with fresh and flavorful options that never disappoint.

Pricing and Value for Money: While Zaxby's may be slightly pricier than other fast-food chains, the quality and portion sizes justify the cost. The generous servings and high-quality ingredients make it worth every penny, ensuring that customers get great value for their money.

Customer Service: Zaxby's excels in customer service, with friendly and attentive staff who go above and beyond to ensure a pleasant dining experience. From taking orders with a smile to promptly addressing any concerns, the staff at Zaxby's consistently provide exceptional service.

Cleanliness and Ambiance: Zaxby's maintains a clean and inviting atmosphere, with well-maintained dining areas and restrooms. The restaurant's modern and vibrant decor adds to the overall ambiance, creating a comfortable and enjoyable dining environment.

Speed of Service: Zaxby's prides itself on its quick and efficient service. Whether dining in or using the drive-thru, customers can expect their orders to be prepared and delivered in a timely manner, ensuring a fast and convenient dining experience.

Online Ordering and Delivery Options: Zaxby's offers convenient online ordering through their website, allowing customers to easily customize their meals and schedule pick-up or delivery. The user-friendly interface and efficient delivery service make ordering from Zaxby's a breeze.

Loyalty Program and Special Offers: Zaxby's rewards its loyal customers through its Zax Fanz Club loyalty program. Members can enjoy exclusive offers, discounts, and even freebies, making it a worthwhile program for frequent visitors. Additionally, Zaxby's regularly introduces special limited-time offers, keeping customers excited and coming back for more.

Dietary Accommodations: Zaxby's understands the importance of catering to various dietary needs. They offer a range of options for those with specific dietary requirements, including gluten-free and vegetarian choices. The menu clearly indicates allergen information, ensuring that customers can make informed choices.

Location and Accessibility: Zaxby's has conveniently located restaurants in various locations, making it easily accessible to customers. The restaurants are typically situated in areas with ample parking, ensuring a hassle-free dining experience.

Social Responsibility and Sustainability Efforts: Zaxby's is committed to social responsibility and sustainability. They actively participate in community initiatives and support local charities. Additionally, Zaxby's takes steps to minimize its environmental impact, implementing eco-friendly practices and using sustainable packaging.

Innovation and Technology Integration: Zaxby's embraces innovation and technology, continually enhancing the customer experience. They have integrated digital ordering systems, allowing for seamless transactions and reducing wait times. Zaxby's also utilizes social media platforms to engage with customers and keep them informed about new offerings and promotions.

Brand Reputation and Trustworthiness: Zaxby's has built a strong reputation for its commitment to quality and customer satisfaction. With years of experience and a loyal customer base, Zaxby's is a trusted brand that consistently delivers on its promises.

Competitor Comparison: When compared to its competitors, Zaxby's stands out for its superior menu variety, quality ingredients, and exceptional customer service. While it may be slightly pricier, the overall dining experience and value for money make Zaxby's a clear winner.

Recommendations and Conclusion: For those seeking a delicious and satisfying fast-food experience, Zaxby's is a must-try. With its diverse menu, high-quality ingredients, and excellent customer service, Zaxby's consistently delivers a memorable dining experience. Whether dining in, ordering online, or utilizing their loyalty program, Zaxby's ensures that every customer leaves satisfied.

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Contact Zaxby's customer service

Phone numbers

+1 (706) 754-1122 +1 (866) 892-9297 More phone numbers

Website

www.zaxbys.com

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