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ZAIN Complaints & Reviews - SIM CARD ACTIVATION

ZAIN Contacts & Informations

ZAIN

Posted:    G. RAMESH

SIM CARD ACTIVATION

Complaint Rating:  97 % with 37 votes
Contact information:
zain co.
Saudi Arabia
THIS IS REGARDING MY ZAIN SIM CARD, THE NEW SIM CARD I PURCHASED ONLY WORKED FOR ONE MONTH, AFTER THAT I FACED A PROBLEM STATING THAT "NO NET WORK COVERAGE" AND I COULD NOT MAKE ANY IN/OUT CALLS. I COMPLAINED TO ZAIN CUSTOMER SERVICE, DAILY WHEN I CALL ONE STAFF WILL ATTEND THE CALL MAKE A NOTE OF MY COMPALINT AND REGISTER A COMPLAINT NUMBER AND ASK ME TO WAIT FOR 24 HRS. MOST OF THE DAYS I CALL AND CHECK TILL TODAY THE SIM IS NOT ACTIVATED. NOW IT IS ABOUT 25 DAYS PASSED I GOT 4 TIMES COMPLAINT REGISTRATIO NUMBER NO ACTION SO FAR, I DONT UNDERSTAND WHAT THESE TECHNICAL PEOPLE DOING, WHY THE OPERATORS WHO ATTEND THE CALL CANNOT SOLVE THIS PROBLEM ???? IS THIS COMPANY REALLY DOING SERVICE TO THEIR CUSTOMERS, THE ZAIN OUTLETS IN SAUDI ARABIA THE STAFFS ARE USELESS, NO RESPONSE, THEY JUST SAY CALL 959 COMPLAINT NUMBER AND SORT THE PROBLEM. AT LEAST THEY SHOULD ADVISE THE CUSTOMER WHETHER THE SIM CAN BE ACTIVATED OR NOT OR GIVE A REPLY TO MY CONTACT NUMBER SAYING THAT THIS SIM WILL NOT WORK YOU BUY A NEW SIM ETC. SO FAR NO RESPONSE AT ALL FROM THE CUSTOMER SERVICE AND I AM VERY UPSET OF THIS COMPANY BEHAVING LIKE THIS, SINCE I AM A EXPATRIATE IN SAUDI ARABIA THEY ARE TREATING LIKE THIS OR WHAT I DONT KNOW. PLEASE TAKE NECESSARY STEPS WHO EVER ATTEND TO THIS COMPLIANT.
Comments Saudi Arabia Telecommunications
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 11th of Mar, 2010 by   hedejan 0 Votes
Well, I am Saudi and I do I agree with the point that Zain service number 959 is bad quality service besides STC or 902. I was with STC, Mobily and now I am with Zain. I can tell that the best customer service number is 110 for Mobily.

Another point when it comes to Service branches, it depends on a customer's personal experience, so from mine I think that Zain is the best. It does not have to do anything with you as an Expatriate, but if you stay away from STC you probably are going to survive.

Remember that Saudi Arabia's Telecommunications market is now open with three service providers so why don't you just switch to another provider with the same cell number if you wish and save your mode.
 16th of Jun, 2010 by   Loser STC 0 Votes
where is go saudi arabia customer there All oparetor is chiter !
12 month ago i goted a LAN line for DSL from STC
he saying now all connect box is full you have to wait 2 month
after comming new box i will give you DSL connection and your monthly fee 30 SR 2 month 60 SR
but i'm wait 2-3-4-5 month but nothink happan and i called fer week staff saying just wait more then 7-10 day
i also done becose i want it
after 6 month i goted from Mobily brothband you can ask why not get from STC brothband ? ans becoz on this place STC only 2G network i can't wnat 2G
after 6 month i called 907 i don't want your LAN/DSL but they don't want to close my account

now i have ask you guy
they fer month sent me sms your account no.*********** bill:**** SR etc
now what i do pay this bill ?
 31st of Mar, 2011 by   hang_fraudsters 0 Votes
i have been tricked the same way by a person calling himself imran.basically looked from pakistan and he told me the puk number later took recharge cards of sawa worth SR 9000.i wish that he and his fake gang gets punished here and also in akhirat.0598196948.plz saudi government do something and hang those fraudsters.
 14th of Apr, 2011 by   idris umar 0 Votes
i have complaint just today 14/04/2011 i register my two line Sim numbers 08128098075 (New), 07080758712 (old) long time stay the line z no more working again yesterday I register the line and today i register it again now i want your good office to change this line with my wife line this is the number which I want be replace with 080822316379 my registration name Umar Idris, address No. K8/1 744 Housing Estate Dutse Jigawa State. I am wait for your respond please.
 17th of Apr, 2011 by   muhammad mansoor 0 Votes
The best network operator in the kingdom of KSA is zain iam using zain since from 2 years i never face any issues even i got many rewards such as free 300 voucher and lot of other gifts from Zain & there customer service is excellent better then sawa and mobily, i really had a bad experience with the customer service of SAWA & Mobily they dont have manners, some of the representatives of sawa & mobily shouted on me even in the branch they treat you badly. Thats why i left both of them and now im with Zain wonderful world because Zain has launched many attractive offers & packages for saudis & expatriates. in my opinion zain really cares about there customers.
 6th of Jan, 2012 by   irfan kayani 0 Votes
need my pine and puck code
 27th of Jun, 2012 by   alphons 0 Votes
well,
from saudi arabia, need more validity period on my zain mobile.for 10sr getting only 3 days.
I would like to continue the same zain number.number is 0597602535
 21st of Jul, 2012 by   Densio 0 Votes
Zain is charging me in WOW 115 bd for an sms that I did not activate or subscribe.. My company is deducting it on my salary which I could have used for my Kids school.. I hope that there is a LAW here in Bahrain to regulate this kind of trickery..maybe in the US you can sue this people.. Who in the person in the right Mind will accept half dinar per sms. I hope KARMA will not get in to this people.. Many complaints also about this on my friends. Other people experience this one..
 31st of Jul, 2012 by   ayaan nasuddin 0 Votes
ayaan
 7th of Oct, 2012 by   mak93129 0 Votes
Okay guys.. One news about Zain.
Zain, is said to be the third mobile network operating company in Saudi Arabia. What they are doing for our privacy?? Are they providing any sort of security. A person having training in Zain Saudi Arabia (To be more precise JEDDAH) is able to read our SMS. Is this the privacy our so called ZAIN Mobile Telecom company providing to us??? No only this that person is trying to blackmail that girl who's messages this person read. Please tell me who should I contact and ask Zain Saudi Arabia that "THIS IS THE PRIVACY THAT YOU PEOPLE ARE PROVIDING TO OUR NATION" ?????????
 21st of Oct, 2012 by   anbarasanmuthukumaran 0 Votes
my sim cord reject.no:0590503288
 21st of Oct, 2012 by   anbarasanmuthukumaran 0 Votes
I am sim problem is insidesim.I am not sed my profile.I dontno profile sed costumer care no.
 15th of Apr, 2013 by   zeeshanshafqat 0 Votes
new sim registation
 4th of May, 2013 by   Bilgrant 0 Votes
Well here is the NEWEST BAD feedback for MAZAYA PREMIUM SUBSCRIBERS - ZAIN SAUDI ARABIA
I purchase Mazaya Premium Post Paid SAR 150 with the following FREE:
* On Net Calls FREE - UNLIMITED
* Off Net Calls FREE - 200 Minutes
* SMS on Net FREE Unlimited
* SMS Off Net FREE - 200 SMS
* DATA FREE - 2GB
Those are the offers. I registered on the Website Portal and monitor my calls... I did not finish the 200 minutes free plus SMS 200 maybe less than 10 SMS I used...and the billed 270 Saudi Riyal PLUS! do you think guys you will pay? Whatever hidden charges out there they don't care to explain to their customers and asking proof of bill they cannot you the details???

I called up the customer service several times nothing happens. On the ZAIN website/Portal, I chat many times and complained at least two to three times every-day and asking the detailed bills because I wanted to see where are those charges coming from? Nothing happens! And everytime I chat I noticed that only one name appeared "HASSAN" it seems that different staff using the same user name to hide their identity. Take note that during chat they are in a hurry...if you are typing a message for 3 lines to justify your concern, that HASSAN name sending you a closing remark like: Is there anything I can help you further Mr. xxxx then suddenly closes the chat window without waiting your answer What a RUDE!!! I can see when he is typing as it appears that Hassan is typing a message... so he can see also if I am typing... but he ended that chat and everything I typed disappeared... then again i'm trying to reconnect for second time... but it won't allow me anymore a dialog box come up and fill your name, telephone number and message and send so that they can get back to you by email but alas nothing has happened!!

Back to the bill issue, they advised me to go to any Zain branch to get the detailed bill but they could not provide it as I was told they can give me only the bill with the amount to pay but not the detailed bill and referred me to visit their head office which very far... to get the detailed bill... WHAT A FRUSTRATING SERVICE!!! It makes me upset and tired... I can pay the bill but my point I need to see where are those charges coming from... I am aware all numbers I called just all locals and it was all FREE. Also, on the ZAIN Portal - website after you log-in you can view all outgoing and incoming calls... I noticed that every call about 2 minutes to 3 minutes there is halala amount correspond to it like .45 halala etc. etc. I feel like the 200 minutes free there is a limit of minutes every time you call...thus, the amount appeared each call using free minutes... and totalling them all is just is just below 100 riyal only... also take note that the incoming calls detailed (received calls locally) there is amount corresponded also... so I thought ZAIN is also charging incoming calls? and if you ADD bot Incoming calls and Outgoing calls the total is below 200.. again where is that SR 270 amount coming from? that means in a month I spent 150 plus 270 = 420? in one month? No worries about GPRS FREE because I have WI-FI in my office and home never use it...and my 3G and Celluar is OFF.. and did not use the FREE given... so I reluctantly pay the amount until now... then again for next month not outgoing calls they billed SR 170 for unused...assuming SR 150 monthly subscription and 20 riyal I don't know and that 150 there are FREE!!! not use because my outgoing calls and SMS were barred until I paid the bill.
 16th of Jun, 2013 by   mad@zain 0 Votes
i wanted a internet for home so though to try zain this time. i bought zain 4g router, i checked the coverage around my area 4g wasnt available but have good service of 2g and 3g. Sales assistant also confirmed that there wont be a problem with the network as they have good 3g signals. I went home and try to get it connect but there is no signal bar at all. I tried calling them on zain call center they keep saying it is sim is activated and if its not working take it back to the store. I took it back to store and the sales guy said that there is no problem. We tried to connect at the shop and it showed 1 bar. so i though it must be activated now, went back home and tried but same problem. I even tried at my work place and its same thing. Today i took it back to store and the manager says the theres no return policy and the guy who served you only can help. He was off from work today. Paid 400 for the router and 1799 for the 6 months subscription and once the transaction is made now no one is willing to help. Are they only here to get the money from our pocket only ?
 23rd of Oct, 2013 by   marionne james zerna 0 Votes
dear zain can you please activate my internet sim card s.a.p...this simcard is 2 gb...sim number: 0831070020506 ...
 1st of Dec, 2013 by   zain santhu 0 Votes
97245253
 1st of Dec, 2013 by   zain santhu 0 Votes
san
 11th of Jul, 2014 by   mohammad zohaib abdul jabbar 0 Votes
Pleas my zain postpaid sim close 0594045900
 14th of Jul, 2014 by   Rizwanuzzaman 0 Votes
I purchased zain Internet sim one week back and right from the first minute I was getting sim card registration failed, when I reported this to the store they raised a ticket and said it will get fixed in 2 days but it did not get fixed at all. When I called the customer care the agent asked me to replace the sim card, I did that and now my card is not activated yet, I am not able to send message for activation nor the internet is working, so I made call to agent once again and he is asking me to wait for 24 more hours.

Did anyone face issues like this?

Zain can you please help me out with this? My Internet number is:831036365939

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